Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

I really like this product, not only because it cleans really well, but also because of the reusable bottles. The sachets are convenient to store as well. I can reorder them easily and have no trouble... Se mer

Betygsatt 5 av 5 stjärnor

Just about perfect! Finding cleaning products that don’t trigger my asthma is a challenge. Usually I have to avoid anything fragranced, but these don’t bother me at all and smell lovely. The spray... Se mer

Betygsatt 5 av 5 stjärnor

Love, love, love this cleaning company. Great sprayers & sublime cleaning products. Yes I used the word 'sublime'- fresh scents, powerful cleaning & easily recognisable when a cleaning emergency h... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Everything smells gorgeous especially the multi purpose cleaner and the floor cleaner. The sponges are a revelation. I live in a hard water area though which means filling the refills with this so do... Se mer

Företagsinformation

  1. Leverantör av rengöringsprodukter

Skrivet av företaget

Spruce Refillable Cleaning Products: Non-toxic and planet-friendly


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

347 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(347)

40 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

The products are environmentally…

The products are environmentally friendly and works. They smell good and the containers save on single use plastic. I like the sponges that are included in the kit I purchased as well. Will try the other products when I need them.

29 juli 2024
Logotyp för Spruce

Svar från Spruce

Hi Lyn, we love to hear from happy customers. Let us know if you need help with any additional products :)

Betygsatt 5 av 5 stjärnor

Very happy!

I've been using Spruce multi surface cleaning spray refills and the laundry sheets for a while now. I feel so much better knowing that I'm not using products containing nasty chemicals. Cleaning sprays that I've used in the past have irritated my chest, but I don't have that problem since using Spruce. I also love that there's no single use plastic. Very happy with the effectiveness of both products and will be continuing to use them.

17 juli 2024
Betygsatt 5 av 5 stjärnor

I'm converted!

They really work and smell amazing. I love the bottle and they have turned a chore into a pleasant job!
I have to admit I was initially sceptical, maybe it is because I live on a farm and I think my house is probably grubbier than the average home!!! But their cleaning spray really does work and the laundry sheets do a great job. I can bare to think about how much plastic and water goes to waste on conventional products. I'm totally converted, thank you, Spruce. p.s. the bottles look so pretty!

4 augusti 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

USED THEIR SERVICES A FEW TIMES AND…

USED THEIR SERVICES A FEW TIMES AND EACH TIME THEY SUPPOSEDLY CLEANED AND THEY DID NOT!! I PAID A LOT OF MONEY FOR THEM TO JUST VACUUM??!! THEY WOULD NOT REFUND ME MY MONEY AFTER THE PICTURES AND EMAILS I SENT THIS PLACE IS A SHAM!!

6 juli 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor customer service

Poor customer service. Avoid at all costs. I have requested several times to cancel my subscription but they insist on charging my card and refuse to help. The products are average, there is much better on the market. Updating this post in response to the reply. I’m not referring to other brands with toxic ingredients, I referring to wholesome brands with organic ingredients and very good customer service which is where you’re clearly lacking (going off other reviews too) I’ve reported you to my bank as you refused to assist me in cancelling the subscription and instead keep taking my money. Takes a lot for me to complain but their customer service is really bad. Spend your money elsewhere. AVOID at all costs.

1 juli 2024
Omdöme utan inbjudan
Logotyp för Spruce

Svar från Spruce

Hi Ashley, we offered you a resolution via email but as we explained, it is not possible for us to intercept a parcel once it's already shipped and on its way to you. Also, regarding our products, yes there are much harsher products out there on the market, but we don't plan to lower our standards to make toxic products that other brand offer.

Betygsatt 1 av 5 stjärnor

Customer service very poor

Similar to other reviewers, the customer service is awful. I had a subscription for the floor cleaner, payment was taken and no product arrived. Took several messages to get a response which advised of a wider shipping issue. However weeks later have still not had a replacement or response to request for updates. Requests for a refund are completely ignored. Cancelled subscription and will not order from this company again.

21 juni 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

No customer service

Disappointed with the lack of response.
The products themselves seem really good and smell lovely. However the refills duo I ordered were missing from my package which I received on the 25th May.
I phoned Spruce but received an automated message, I emailed twice, I used the contact us form and sent a text message all in the last 3 weeks.
I have still not heard from Spruce or received the outstanding items.
Although I like the products, I shall not be ordering any more until Spruce send me the items or refund my money.

25 maj 2024
Logotyp för Spruce

Svar från Spruce

Hi Maddie, we believe this issue was resolved for you by our team by sending you a replacement for the missing parcel at our cost. If your items are still not received please reach out over email with more information including your order number please. We would be happy to resolve it for you.

Betygsatt 1 av 5 stjärnor

Poor customer experience

Ordered starter pack one week ago, still not been shipped. No response to email, text or Instagram comment. Really poor customer service. Have now requested a refund. Save your money and shop elsewhere.

9 juni 2024
Omdöme utan inbjudan
Logotyp för Spruce

Svar från Spruce

Hi, you should have received a replacement for the missing parcel at our cost. If your items are still not received please reach out over email with more information. We'd be happy to resolve it for you.

Betygsatt 5 av 5 stjärnor

Doggie foot prints gone!!

Fast delivery. Love the smell and both floor and surface cleaner seems to do the job. We have a dog and with all the rain many dirty paw prints and even when dried in it cleans up well. Thank you.

27 april 2024
Betygsatt 5 av 5 stjärnor

Spruce has amazing products

I love Spruce & its different products & scents especially glass & mirror cleaner. Streak free every time. The antibacterial spray is amazing cleans up all the stains on my white worktops first time & the smell is gorgeous & fresh. A definite go to for me

28 mars 2024
Betygsatt 5 av 5 stjärnor

Happy customer!

Love the products! Great fresh fragrances and love how much wastage it reduces. Easy to change subscription and quick delivery.

4 mars 2024

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

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