Logotyp för WC Vendors
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WC Vendors Omdömen 5

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TrustScore 4 av 5

4,1

E-handelslösningar
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Företagsinformation

  1. E-handelslösningar
  2. Företagstjänster
  3. Online-marknadsplats
  4. Programvaruföretag

Skrivet av företaget

WC Vendors is a comprehensive WooCommerce multi-vendor plugin that allows businesses to create and manage a dynamic multi-vendor marketplace. With this tool, you can transform your WooCommerce store into a platform where multiple product vendors can list, sell, and manage their inventory, providing them with control over stock, payments, and sales data. To cater to different marketplace needs, WC Vendors offers a variety of plans. The Free plan is perfect for basic setups, providing essential features for listing and selling products. For more advanced features, Pro plan introduces flexible commissions, vendor dashboards, and shipping management, offering greater control and customization. For businesses looking for more advanced options, the Business plan adds priority support and enhanced customization features to help manage larger vendor operations. For high-volume marketplaces, the Growth plan is designed to scale, offering premium support and access to all available features, ensuring a smooth marketplace experience as your business grows. WC Vendors also offers a suite of additional tools developed specifically to extend the functionality of your marketplace. WC Vendors Stripe Connect simplifies payment distribution between vendors and marketplace owners, while WC Vendors Membership allows you to create membership plans for vendors. Additionally, WC Vendors WooCommerce Subscriptions enables vendors to sell subscription-based products, while WooCommerce Simple Auctions adds auction capabilities to your marketplace. For service-based offerings, WooCommerce Bookings allows vendors to sell appointments or rental services, giving them even more flexibility to cater to a wider range of customers. WC Vendors also supports marketplace inventory management, which ensures vendors can efficiently track their stock and sales. It provides marketplace owners with the flexibility to create commissions, manage vendor applications, and control shipping setups. Whether you’re just beginning or scaling your marketplace, WC Vendors equips you with all the tools needed to run a robust WooCommerce marketplace. Built to foster successful vendor operations, WC Vendors is suitable for marketplaces of any size. WC Vendors provides the flexibility and power to grow with your business, making it an essential solution for WooCommerce multi-vendor platforms.

Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

5 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

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Betygsatt 5 av 5 stjärnor

Flawless

Been with these guys for well over a year making this review long overdue!

I don't understand how anybody could give less than 5 stars because in all this time i've been their client, there's not been a single tech company that has matched them on all counts. They're in a league of their own!

Not once have they let me down or caused me stress.

Their support is amazing. They know their product really well and their knowledge extends beyond routine testing.

Helpful, switched on and without doubt the most generous tech company i've come across... nothing is too much trouble.

It's easy to keep customers happy for a short time or in the honey moon period but these guys haven't dropped a stitch with me since day 1.

When I switched to WC Vendors from another marketplace plugin it turned out to be the best decision I couldve made. I went from stressed out all of the time with 'Dokan' to not a single day of stress with WC Vendors.
This experience taught me a valuable lesson - don't settle for poor service with any plugin... have faith to jump to something better because stress free support is priceless!

Big thank you to Mark, Lloyd and Israel and all those working behind the scenes at WC Vendors. I am so grateful for your help and patience. 😊

Linda

15 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Thank you WC Vendors!

Thank you again WC Vendors for helping make our online dreams come true :). This review is to thank WC Vendors & the Founder who have continually amazed me through their support & service over approx. 18 months. The customer service did not drop off after the 'sale' like most companies. WC Vendors have always been willing & able to assist & provide solutions above & beyond my expectations.

24 november 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Swapped to WC Vendors best decision

I swapped to WC Vendors from Dokan and it was ultimately the best decision I could have made. WC Vendors is reliable and stable whereas other multi-vendor software I've used or tested have constant issues and updates. Support has been fast and efficient.

The reviews below mine are obviously made by people who don't understand Wordpress, Woocommerce, themes and hosting etc and should hire a developer/designer like myself to save time and frustration. To be up and running quickly is dependant on experience, just like any other business goal. I have been a Wordpress and Woocommerce user for 18 years and know when a plugin has good support and a steady development team. WC Vendors provide this.

With regard to bugs and issues I have found it's 95% other plugins responsible, and WC Vendors have still tried to help even though it is not their responsibility. There is a certain amount of troubleshooting tips all site owners are expected to know how to do (regardless of theme or plugin) and swapping your theme temporarily is one of them. This is standard practice and usually you find out what the problem is faster by following trouble shooting guidelines.

Out of 4 multi-vendor plugins I've tried either live or in testing, WC Vendors and their team saved the day for me.

5 juni 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Worst customer service that I have ever experienced

Recently purchased the WC Vendors Pro lifetime software license ($599) for use on our marketplace. After uploading the plugin and license to our marketplace we realized that most of the features are not functioning properly.

Of course we reached out to WC Vendors and submitted a support ticket for help with this issue. So far it has been multiple support ticket messages back and forth with them refusing to provide hands on help. Meanwhile our website is down (losing money) while they waste time with back and forth messages.

We were told that our theme is causing the functionality issue with their plugin and that the theme is not compatible with their plugin.....keep in mind that the theme is currently (6/4/21) being advertised as a compatible plugin on the Buddy Boss website. How do you know that it's the theme causing the problem without logging into the cPanel and investigating? And if the theme is not compatible with the plugin then why doesn't WC Vendors contact Buddy Boss and request that they stop advertising their plugin so that there is no customer confusion?

And of course there is no phone number listed to call them. I am sorry but when a customer makes a purchase, especially one this large ($599) the company should be more than happy to provide hands on help to their customer. Not just send the customer a bunch of technical documents to read......most customers are not web developers and require hands on help.

Yesterday Jamie gave a choice of us giving access through our web host or a staging area......today its a different story and they have a policy not to login to a customers cPanel and we are being told to spend more time and money on a new theme. How do you jump to the conclusion that it's the theme......it could be your vendors pro plugin that is defective.

I am an open minded person, if they investigate and it definitely is the theme that is causing the issue then they have done their part to help their customer resolve this issue and I am satisfied. But again we won't know that answer for sure until someone from WC Vendors goes in to investigate.

As I type this message I am still awaiting info on how to create a staging area and give WC vendors temporary access to it.

But I must say that this is the worst customer service that I have ever experienced. A company taking your money for a product and then being totally unwilling to help when an issue is reported and the founder/lead developer talking to a customer like he is doing the customer a favor!

I don't recommend anyone purchasing any of the WC Vendors plugins or themes. It is obvious to me that customers are not respected.....your money is taken and then they ignore repeated requests for assistance.

4 juni 2021
Omdöme utan inbjudan
Logotyp för WC Vendors

Svar från WC Vendors

Hello,

I'm not sure how much clearer I can be when I tell you from experience that the issue is your theme. You are using a theme that is not supported and is extremely outdated. I know that this theme is the issue because this theme was responsible for 40% of all our support tickets 3 years ago.

To claim that we aren't willing to assist you is completely false. I have responded to every single ticket, post and negative review outlining exactly how and what we need to assist you.

At no time did you ask any pre-sales questions to confirm theme support. Had you asked, we would have been able to tell you that it is not supported and not recommended. I did suggest an alternative paid theme because it is supported and is actively developed. At no time was it a requirement to spend more money to make our plugin work. Our plugin works as advertised when you use a supported theme. There are plenty of free themes that will also work.

I have repeatedly asked you to provide me with a staging site so that I can investigate your issues and provide support. At no time did I ask for access to your cPanel. We have a clear support policy which is available at the bottom of every page of our website.

https://www.wcvendors.com/support-policy/

I have clearly outlined what your issue is and as the founder and lead developer, I am 100% certain that the issue is your theme. A theme we did not develop, have no control over and was released in 2016. The version you are using was last updated in 2018. You refuse to perform our debugging recommendations or provide the access we need to perform the debugging.

As a pro support customer, I'm more than happy to help when you can provide me with the access that I requested. That is a WordPress staging site that is a copy of your website.

Regards,

Jamie
Founder and Lead Developer.


Betygsatt 1 av 5 stjärnor

I made the mistake of buying the stripe…

I made the mistake of buying the stripe commissions & payment gateway from WC Vendors.
The plugin simply doesn't work as advertised, and the developer provides substandard support.
It's not a good purchase...and when you discover that the plugin doesn't work with Woocommerce (which is what it is designed to work with), it's even worse...they don't provide support and their entire refund policy is disgustingly onerous...so it's basically $69 down the internet toilet.

AVOID THIS PLUGIN and the OWNERS OF WCVENDORS like the plague.

6 september 2018
Omdöme utan inbjudan
Logotyp för WC Vendors

Svar från WC Vendors

Hello,

You purchased our product, downloaded and used it. Then less than 4 hours later demanded a refund. After we requested information about your alleged issues you refused to provide any evidence that the product or our service was faulty. After multiple attempts for us to provide support you refused any all assistance. We cannot help you if you refuse to allow us to help you. After we outlined our refund policy which you agreed to on the purchase of our product you threatened to provide negative reviews on the internet like this one. Our refund policy has a clear table that makes it extremely easy for you to determine if you qualify for a refund.

https://www.wcvendors.com/refund-policy/

We are still open and willing to help you resolve any issues that you might have on your install but we cannot help you if you don't provide us with the information and access to determine what your problems are. Feel free to open a support ticket outlining exactly what the issue is including error logs and we're ready to help you sort out this issue.

Kind regards,

Jamie
Founder / Lead Developer

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