Watchlyx Omdömen 

I bought a £125 Hugo Boss watch in October 2025 for my nephew’s 18th birthday in November. The hands broke and the digits have come lose despite him wearing a hand full of time. I contacted customer support on the 24 June & still haven’t been able to arrange a repair, replacement or refund, it’s now the 14th July. I’m complaining daily and receive the same response but no solution. This makes me doubt the authenticity of the watch and credibility of them as a retailer. Spend your money elsewhere and save yourself the stress.

Running a scam. Order two watches back in Dec 2025. Never received them. I was given bogus tracking numbers up until Jun 2026 and when asked for a refund, same reply that it has been processed without any proof. It has been a month since refund was requested and now finally making peace with it. Lost my money with these scammers.

Absolute farce! Ordered a Tag Heuer Aquaracer, £805.09, received a warranty certificate and no confirmation of purchase. After chasing up multiple times and being told they had no record of my purchase, the watch turned up 4 weeks later. Within days it stopped working, it was sent to Tag Heuer to be repaired by the manufacturer. They have confirmed the watch is a fake product. I followed up by email and phone with Watchlyx with no response, my bank had opened a dispute to get my money back.

Total farse of a company waited 4 weeks for a tissot seamaster 1000 mens watch no sign of it after numerous emails back and forth was told it was lost in transit alarm bells ringing.
More emails to say refund been activated after 72 hours still waiting order the watch 15th May 6th July now still nothing so credit card provider informed there's no recollection of any refund so have opened a dispute to get my £326 back.
Refund now received i think with a bit of prompting from my bank so be aware if you're making a purchase.

I bought a Tissot Powermatic PRX 80 from this company. After a year, I noticed moisture under the glass and the watch started gaining about an hour each day. I submitted a warranty claim and all looked okay. It soon became apparent that Amy in customer support is a chat bot. I contacted Tissot in the UK and sent the watch to them for authentication. THE WATCH IS A FAKE. DO NOT BUY FROM THIS COMPANY.

Do not use!! I ordered a watch - received all sorts of dispatch emails but no delivery. checked tracking number that they sent after bombarding them with emails and the goods had not been received by Royal Mail. Emailed them back and they said that the watch hadn’t been sent. A month later and they still have not dispatched the watch and have not responded to refund request. COULD NOT RECOMMEND HIGHLY ENOUGH NOT TO USE THIS COMPANY!! I suspect they are a fake company

Complete scam. I’ve purchased a Gucci watch and have yet to receive it. I’ve sent several emails and messages had no response. I been diagnosed with cancer and need every penny for treatment and is struggling.

DO NOT BUY — I was scammed out of my money. FRAUDULENT COMPANY

What ever you do , do not buy from this company it’s a scam !!!! Don’t send the watch out till months later and then I refused the watch as it was 3 months to late for Christmas present and offered me a refund I said yes too now I’ve been emailing since November for my refund. Get the same shit reply and nothing happens . Now contacted financial ombudsman to step in . I will make it my mission this company so shit down . Absolutely disgusting !

Tag Heuer watch sent to Watchfinder for examination, result is FAKE.

The bezel wasn't attached correctly and the fine detail on the hands didn't match official Tag Heuer style.

Seriel numbers were all correct but engraved in an incorrect font.

I have had the watch destroyed as owning FAKE items isn't my style.

Fake watch, after a lot of hassle I got a refund from my CC company via Section 75.

It was discovered as a fake when I sent it for repair at the genuine official Tissot site.

Steer clear of this company.

Meanwhile report to Report Fraud as if they get enough complaints they will get Watchlyx closed down.

The review i wrote was true
I orderd a watch i never receievd payed off for took my loses

Received email stating my case will be investigated someone will be in touched am still waiting months later

Not because someone took a lost accept they been done wrong dont mean they are lying, i called all over place trying to get answer royal mail said it was lost watchlyx kept sending the same ultimatum messages no human contact untill i wrong my review whcih was true. Paid over 100£ Michael kors watch for my mrs and never received it

FACTS

Keep away form this company crooks.

I bought a watch from them last year when it arrived it firstly it was the wrong model then when checking the paperwork and numbers discovered it was a fake. when i contact them they asked me to return the watch which i did, now eight months later i am still chasing my refund that they refuse to give me.

Extremely disappointed. I purchased a Gunmetal Burberry watch for my son's birthday, and it stopped working after just four months. Customer service has been poor—Amy, the AI assistant, only generates emails and nobody follows up. I have logged several warranty claims, but they disappear from the system within 24 hours, so there was no way to track its progress. After repeated attempts to resolve the issue, I've had to contact American Express and pursue a Section 75 claim. Be warned do not buy from this company they are scammers.

I bought Tag but shortly after I received an email that my order was delayed I started researching this company and found reviews of similar negative customer experiences. I called my credit card company (Amex) and fortunately, they refunded me as they agreed this company is a fraud and filled a chargeback against the customer. Don't deal with this company. I felt compelled to write this review after reading about the Mister Mancave scam - us little people have to look out for each other. Watchlyx legal even threatened legal action on me, but just words. Zero stars if I could give it them.

I purchased a Tag, took it to Tag boutique who said it was genuine, looked great, I have had 4 Tag watches before. The only downside was that it came with a grey market warranty through Watchlyx, they seem very like Jomashop. The delivery was an extra few weeks, but they explained that sometimes the third party dealer has to dispatch the watches, in this case from Germany, their headquarters was in London at the time. So not so bad!!!!

I ordered a Tag Heuer watch. Should have checked this company out first. The watch they sent is a fake. They keep saying they will get back to me but are just stringing me along. No return. No money back. No replacement. DO NOT BUY FROM THIS COMPANY. TOTAL RIPOFF.

AVOID AT ALL COSTS BOUGHT WATCH 10th Dec NEVER ARRIVED ! Then they try and bill me for refund lol email is AI try asking if it’s Ai ! FRAUDULENT SO CALLED COMPANY AVOID

Purchased a watch from this company....should of checked trust pilot first. 2 months later the royal mail have not received the parcel the tracking number that watchlyx gave me says they haven't sent it..therefore I don't have it so not buy from them.

I reported a fault with a Hugo Boss watch in February, and Watchlyx confirmed it was covered under their 2‑year warranty. They accepted responsibility, instructed me to obtain quotations, and confirmed they would reimburse the repair. I followed every step exactly and provided the receipt and all evidence on 9 April.

Since then, I have spent more than six weeks going back and forth, receiving the same repeated line that the case was “with the specialist team.” No update, no progress, and no reimbursement. I issued a formal escalation on 20 May and have been ignored entirely.

I feel I have been consistently fobbed off throughout this process. The aftercare has been extremely poor, and based on my experience, I would definitely not shop with them again and would not recommend their customer service or warranty support to anyone.

As they have still not resolved this matter, I am now taking it further with Trading Standards and the relevant consumer bodies.