watchLAB Omdömen 

Subject: Formal Demand for Payment – Outstanding $50 Research Incentive

To Whom It May Concern,

This letter serves as a formal demand for payment regarding the unpaid $50 participant incentive I was promised for completing your research study.

On June 24, I received an email from Kendall DeMann, Senior Project Manager, instructing me to complete the survey within 24 hours in exchange for a $50 incentive. I completed the survey as requested and fulfilled my obligations as a participant. Despite this, I have not received the promised compensation.

Failure to pay participants after they have completed the required work undermines trust and raises serious concerns about your business practices. Participants deserve to be compensated according to the terms presented to them.

I hereby demand payment of the $50 owed to me within 10 business days of your receipt of this letter. If payment is not received by that deadline, I will consider pursuing all appropriate remedies, which may include filing complaints with applicable consumer protection agencies, submitting reviews detailing my personal experience, and exploring any legal remedies that may be available to recover the unpaid incentive.

I hope this matter can be resolved promptly and professionally without the need for further action.

Sincerely,

I EMAILED YOU

This is an honest review and account of my last dealings with this company. They charged £599 to service my Breitling Chronomat watch claiming that their service is comparable to that offered by Breitling themselves. My watch came back with 3 damaged bezel screws that were sharp to the touch and continually snagged on my clothing.

The watch was then returned to the WatchLab kiosk at the Trafford centre where the ‘specialist’ offered to “buff out” the sharp edges with some kind of file. I declined and insisted it be sent back to the service centre be repaired properly. He eventually agreed and the 3 offending bezel screws were replaced.

So after spending the best part of £600 on a routine service, the watch was returned damaged and in poor condition. WatchLab Customer services refused to offer me adequate compensation for their poor service and the inconvenience and cost of me having to make TWO additional 40 mile round trips to the Trafford centre to have them rectify the issues that they had caused.

DO NOT entrust your beloved timepieces to this company. You will be disappointed with the service and they may well cause damage to your precious possessions.

If I could give negative stars I would have!!!

Me, my wife and daughter were recruited to do 4 hour focus groups months ago and were to be paid $400.00 each. We have been getting the run around ever since.

There is mile long email chain with Kendall DeMann | Senior Project Manager who has made every excuse in the book to delay our payments!

Emira Morina, the president of the company & Yvonne DeMann are both non responsive.

My wife is owed $400.00 and me and my daughter were given partial payments and still owed $100.00 each.

Had we known of their horrible reputation based on the hundred of complaints on the BBB website and Yelp over such a short period of time we would have never singed up.

Shame on them and how unprofessional they are for treating people like this because without us they couldn't service their clients who we will be reaching out to next if we are not paid today!

I’ve been waiting to get paid for a study i took more than 3 months ago and they do not reapond to emails. I assume I was scammed and won’t be getting paid. Do NOT apply to participate in any of their studies. There are better places rhat actually pay. Horrible experience.

I handed the Watch Lab in Manchester Arndale, 2 automatic watches that had stopped working and I was skeptical of them working again. The Watch Lab got both watches working again and I was very impressed how quickly they had them repaired and the cost was very reasonable too. I am so pleased with the service given by their Arndale store.

This company routinely delays payments and you have to go on a wild goose chase to get in touch with anyone at the company

I completed a market research study Called Project Meadow (Apparel) -on Friday, August 29th, 2025 from 2:45 PM -3:15 PM at Twelve Oaks Mall in Novi, Mi. I have never received compensation for my participation in the study. The Project Outreach Coordinator Jazmyne Gonzaga (312) 489-8483 has stopped communicating with me regarding this issue. I spoke with her in 10/2025 and she stated compensation would be issued 12/25. But I still have not received it as of 2/2026

They are listed as WatchLab Studios
Business Headquarters Location
• 201 Post St Fl 6,6th Floor
San Francisco, CA 94108-5096
C (415) 956-2302
President Emira Morina

I completed a 45-minute remote 1:1 research interview with WatchLab (“Project Cider / Adobe Creative Projects”) with written confirmation of $200 compensation via a Tremendous gift card to my email. Weeks later, no payment has been sent and repeated follow-ups have received no response. I can’t recommend working with them.

I have tried over the last two weeks for an answer regarding a full service for my Omega Seamster.
The Exeter branch has so far not replied to my on line submission.
They will not answer phone calls and have no answer machine switched on.

I went to The Watch Lab repair centre in Livingston centre for a battery replacement for a TAGHeuer watch and spoke with Ross who was friendly and very helpful.
Ross explained the procedure and I felt reassured that he would do a very professional service
The watch was perfectly functional and spotlessly clean without any issues therefore I would recommend The Watch Lab to anyone looking for a professional watch repair / service at a very reasonable price.

Took my watch in to EXETER WATCH LAB for a new battery. Two weeks later the watch stopped working and condensation was forming on the inside of the glass so I took it back. Instead of taking responsibility for not resealing it properly I was accused of going swimming or taking a shower with the watch on. Neither of which had happened. They refused to discuss the matter any further and I have now had to write off the watch as broken. I will obviously never use them again!

I took a watch to The Watch Lab which was bought for me on my 21st birthday, approx 50 years ago. In the last few years it stopped working. On the advice of my husband, who had a couple of watches repaired by The Watch Lab at the Gyle, Edinburgh, I took my Accurist watch along to them. They replaced a part and serviced the watch, this all took place within 10 days. I now have this lovely watch back in my possession, in full working order.
The service and efficiency received by me from the Watch Lab was fantastic. They were very professional and I would definitely recommend this company.

Watch live Invites business from racists that discriminate and disqualify based on physical appearance and skin color. After being contacted by Laura Brickston, and kendall demann, do not claim to be Latino if you're not From Central America, because Puerto Ricans Cubans Dominicans Brazilians Portuguese are not considered Latino if they have brown skin as far as they're concerned. I was invited to take part in the study and then was disqualified based on my skin color, without any explanation without any follow up, or as to the reason for the dismissal.
But I can only base it on the response that I got when the administrator looked at me as if surprised,
then sharply dismissed me without any reasoning.

Excellent service in Bluewater. New battery and reseal in 1 hour. Really nice man. Saw lots of other customers pleased with their service. Recommend !!

I participated in a study 4 weeks ago. I have not been paid. No one from the company is responding to my e-mails or voice mails.

My watch needed a new battery. I was quoted about £75 at Watchlab in the Trafford Centre in Manchester ... yes, £75 for fitting a single battery! About 50 metres away, I had the battery changed by a friendly guy at Timepiece ... for £9.99.

Never Used the Watch Lab before as I usually go to a small privately owned watch repairer opposite the Train Station, However being a bank Holiday Monday nowhere was open … except the High Cross shopping centre.
I only needed a fastener and a strap holder for my cheap Casio work watch which I have had for years and was prepared to pay for a new Strap anyway.

The repair assistants name was Dominic I believe and he said “No problem, I keep a few spares like pins and clasps around” … he fitted them within 2 minutes and had another customer waiting wanting a new strap for his ‘Boss’ watch. I said how much and he said no problem no charge … Incredible Service he should be commended for, It totally made my day to have my cheap work watch functional again!
I also own a Seiko Automatic from the 1980’s which was my fathers which needs regular attention and also an Armani Gents timepiece I received from my Wife for my 40th … I will now be bringing these to the Watch Lab as long as it is there in the future and would recommend anyone to ‘Dominic’ to service to repay him for his act of kindness.

***** Star Rating

I was a member for 5 years and only got called back a few times - considering I do focus groups part time, that's an amazingly low call back. Of the 3 I qualified for, 2 of them were cancelled at the last minute. I would give it zero stars if I could.

Asked the price to replace a battery in a "Fossil" branded watch £85!!! May need it 3 weeks etc! Could cost more depending! What a complete rip off!! The young lady, clearly didnt want to do the job so gave a ridiculous price! She was alone no customers...i wonder why? Went to timpsons just in passing and got a lifetime guarantee battery for £24.00 fitted in 45mins, he too was alone but very busy. Watch lab, that speaks volumes, perhaps some retraining?

I've always went here for any watch repairs..batteries.. but today the service....i recieved was great...It was just a small but fiddly job.. the young man... so enthusiastic to get the job done.. guy called Jay...
Great asset to watch lab..
Thank you