To the extent this is the same outfit behind warmlylights.com, it's a scam operation. I ordered multiple pendant lights, and received a 4 inch acrylic Christmas tree night light with an estimated valu... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have sent several emails and left several VMs. Sometimes they email me back and say they will definitely send me a return label and then say they are having issues with their emails. Then they ask... Se mer
All products can be found on aliexpress.com, a retail ecommerce. Search image rather than text to find the exact match products of 1/10 times cheaper. Another shop boasted itself original Warmly de... Se mer
Företaget har svarat
Dieser Shop ist ein einziger Betrug! Auf gar keinen Fall hier einkaufen. Erst wurde die Ware nicht geschickt. Auf Emails oder jegliche Kontaktaufnahme keine Reaktion. Erst nach der Eröffnung eines Pay... Se mer
Företaget har svarat
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Mycket dålig
299 omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I am really sorry
I am really sorry, I have to share the same experience as the other.
The website looked really good, but I have received only 2 lamps (one is of the wrong size) of 8 that I have ordered.
Do not buy from them!
10 februari 2020
Omdöme utan inbjudan
Svar från Warmlydecor
So sorry to hear about this, Silvia!
Upon checking, we have processed a replacement order for the lamp that you received in the wrong size. The rest of your order are still in transit and should be delivered to you shortly.
If you need help with anything else, just let us know! You can reach us via email at info@warmlydecor.com, Facebook messages or through our Chat / Message widget here, https://warmlydecor.com/pages/contact-us.
Have a great day!
I wish I could rate them lower than a…
I wish I could rate them lower than a one. I ordered lights for my shop and wish I had checked trust pilot first. The lights they sent me bore no resemblance to what I ordered. I sent them back immediately and they couldn't be less helpful. No refund.
This company is very suspicious as far as I am concerned. I would avoid them .
7 februari 2020
Omdöme utan inbjudan
Svar från Warmlydecor
Hi Anne,
We're here to help and we do have a 100% satisfaction guarantee on all orders!
Upon checking, we are waiting for a response from an email we sent on January 18. Just sent it again in case you missed it!
Have a good day!
perfect service
perfect service - answer to questions in some hours - product is excellent
7 februari 2020
Omdöme utan inbjudan
Svar från Warmlydecor
Thanks for sharing your experience with us, Seba! We're happy to hear that you love our "Amica - Modern Art Deco Star Light Dotted Cloud Lamp"!
Have a wonderful day!
Order number #21651
Order number #21651
Like all the other reviews I’m appalled by this company. I’ve not received my light because I now need to pay the import tax of £16.66 after waiting 4 weeks. This wasn’t mentioned anywhere on the website and I certainly wouldn’t have placed an order with this company if I had known. I’ve asked on two occasions for the return process and the relevant paperwork to be sent, but this is ignored. I wIll be contacting PayPal in the morning.
4 februari 2020
Omdöme utan inbjudan
Svar från Warmlydecor
Hi Wendy,
We are so sorry for any inconvenience! As we have explained via email, customs processing vary from country to country and we do try our best to assist our customers the best way that we can. However, as with most countries, the packages can only be cleared by the receiver. We have offered to refund you the customs tax as we have a 100% satisfaction guarantee on all orders!
No worries! We stand by our satisfaction guarantee and we would be happy to resolve your PayPal case as soon as possible!
Have a good day!
Overpriced scam
Overpriced scam. CB2 offers exact same planters for 1/10th the price. They could say that CB2 is selling a cheaper knockoff, but WarmlyDecor used the exact same photos!
See for yourself.
Since I can't post links, they are called Kronos planters on CB2 and Brielle modern box planter on Warmly.
28 januari 2020
Omdöme utan inbjudan
Svar från Warmlydecor
Hi Karyn,
Thanks for letting us know! We had no idea!
The photo was provided by the factory that supplies us the item and we thought it was their own. We have removed the listing completely! We take this matter seriously and have utmost respect for our fellow sellers worldwide.
Bought and never received
Bought and never received. Contacted their customer support multiple times, they never reply. How can we shut down their site?
My response to their reply: now 3 months I ordered and 3 weeks you have my email. Why even pretending?
PEOPLE DONT DO THE SAME MISTAKE ;)
codsdb at gmail.com
Looking fwd hearing from you
27 januari 2020
Omdöme utan inbjudan
Svar från Warmlydecor
Hi there,
We're here to help!
We're having trouble finding an order or any emails under this name. Can you please reach out to us at info@warmlydecor.com ? Or, you can also reach out to us via Facebook messages or through our Chat / Message widget here, https://warmlydecor.com/pages/contact-us.
All of our orders are backed by a 100% satisfaction guarantee! Shoot us a message through email or chat and we'll check on the status of your order right away!
Update:
Hi there,
May we please have your name or email address? We'll check it out as soon as possible!
Bought and never received
Bought and never received, please do make the same mistake
25 januari 2020
Omdöme utan inbjudan
Svar från Warmlydecor
Hi there,
So sorry to hear that! We're having trouble finding an order or any emails under this name. Can you please reach out to us at info@warmlydecor.com ? Or, you can also reach out to us via Facebook messages or through our Chat / Message widget here, https://warmlydecor.com/pages/contact-us.
All of our orders are backed by a 100% satisfaction guarantee and if you never received your order, we'll issue you your refund right away!
Again, terribly sorry about this!
Terrible
Terrible. Bought a light, waited 2 weeks. Got a shipping notification, then when I requested a tracking number I got told they stuffed up and haven’t shipped the light yet. They said I needed to wait another 3-5 weeks so I requested a refund. They confirmed they sent the refund through to the accounts department so I went out and spent another $2000 on a light. Then he decides to message me and say actually they checked and it was shipped? WORST COMPANY total frauds. Do not order from here.
24 januari 2020
Omdöme utan inbjudan
Svar från Warmlydecor
Hi Karla,
Terribly sorry for the mix up! We truly feel awful about this!
No worries! All of our orders are backed by a 100% satisfaction guarantee, which means you're entitled to a refund if you aren't happy with your order upon receipt.
Hope this helps!
I ordered several products
I ordered several products. One of them arrives after a two weeks the other one still hasn’t. It’s been over four weeks now and customer service is bad. I had some
Contact but that was very unsatisfying. Still waiting for an answer on how they’ll solve this. “Something went wrong” all I see is Chinese characters at the tracing info.
22 januari 2020
Omdöme utan inbjudan
Svar från Warmlydecor
Hi Daphne,
We're here to help! What's your order number or email address on the account? We'll check on the status of your order right away!
Ich habe ebenfalls Lampen bestellt
Ich habe nun mehrmals versucht Kontakt aufzunehmen, und die Firma hat hier in Tustpilot geantwortet, ansonsten kam keine Reaktion!! Bis heute habe ich keine Mail erhalten!!! Ich habe die Seite inzwischen an die IT Abteilung weitergegeben, welche sie als absolut unseriös einstuft!
21 januari 2020
Omdöme utan inbjudan
Svar från Warmlydecor
Hi Sabine,
What's your order number or email address on the account? You may also reach out to us via Facebook messages or through our Chat / Message widget here, https://warmlydecor.com/pages/contact-us.
We have a 100%satisfaction guarantee on all orders and we're here to help!
WARNING!!
WARNING!!! Do not buy from this scam site! Finally some of my order showed up it’s not UL rated, cheaply made, no parts for the crappy faucets, missing two lights I ordered and nothing but lies about the shipping! Refuse the shipments and call your credit companies to demand a refund! These people are scammers!
My Response to their reply:
What a total lie! I have multiple emails and denials from this company saying they will not refund my money. This people are crooks!
16 januari 2020
Omdöme utan inbjudan
Svar från Warmlydecor
Hi there,
So sorry to hear that! We're having trouble finding an order or any emails under this name. Can you reach out to us at info@warmlydecor.com when you get a minute? Or, you can also reach out to us via Facebook messages or through our Chat / Message widget here, https://warmlydecor.com/pages/contact-us.
All of our orders are backed by a 100% satisfaction guarantee, which means you're entitled to a refund if you purchased from us and aren't happy.
We'd be happy to get to get this straightened out for you as soon as possible!
UPDATE:
Hi there,
What's your emails address or order number on the account? We'll resolve this for you as soon as possible!
Thanks so much!
UPDATE:
Hi Dana,
Upon checking, we have advised you via email that since you have filed a chargeback case against the payment made to us, we are unable to issue your refund because the funds are not available in our system. The payment is deducted from us once the chargeback case is initiated. We have responded to your dispute and it has been submitted to your bank.
Rest assured that we will process your refund as soon as the chargeback case is closed and the payment is returned to us.
Hope this helps!
I had placed an order for 2 lamps order…
I had placed an order for 2 lamps order no 18871 in the month of November... There is no news about the shipment . I have mailed the customer care service enough times and all they do is send a tracking number. Which shows that the packet is stuck in China forever . They have stopped responding to my mails and now when I am asking for refund there is no news ... very bad service !! I wish I had read these reviews before placing the order ...
16 januari 2020
Omdöme utan inbjudan
Svar från Warmlydecor
Hi Nidhi,
We are terribly sorry for the inconvenience! Upon checking, we have issued a refund for your missing items which were lost in transit.
If there's anything else you need help with, just let us know. We're here to help!
There is a reason that products on…
There is a reason that products on warmly decor are cheap as they never send you products on time and give you no updates whatsoever, avoid or pay the price.
14 januari 2020
Omdöme utan inbjudan
Svar från Warmlydecor
Hi Noel,
Upon checking, one of our customer support specialists has already responded to your email and provided you with an update for your second order placed on December 23. Tracking information shows that it recently arrived in your country and should be delivered to you shortly.
https://www.trackingmore.com/en/YT1936121272097929
The first order that you placed on November 20 was delivered on December 11 --
https://www.trackingmore.com/hermes-tracking.html?number=8833580562741611
If there's anything else you need help with just let us know! We're here to help!
Have a great day!
Outrageous price
I purchased a big clock on WarmlyDecor. I received it after 3 weeks, in a correct shape and as I commanded. However, just few days after, I found the exact same clock on Amazon, but very cheaper.
I paid 200$ on Warmly, but I found it 100$, shipping included, on Amazon.
Double check the other option before purchase on Warmly. The company takes an outrageous profit.
13 januari 2020
Omdöme utan inbjudan
Svar från Warmlydecor
Hi Alex,
Thanks so much for reaching out!
You're exactly right: a lot of sellers like to offer lower-quality copycats of many of our products, but you get what you pay for. Unlike nearly all furniture companies, we actually offer a 100% money-back guarantee on all orders, and would be more than happy to give you a refund if you aren't happy with your purchase!
Would that help? Thank you!
I have just ordered,and know i'm…
I have just ordered,and know i'm reading al the bad reviews,I sincerely hope ,everything will arive in 2 to 4 weeks ,and it will be like it should be, hopefully no bad surprises
I will give them the benefit of the doubt
Please Warmly decor ,make me happy
Bernadette en Anthony from Belgium
7 januari 2020
Omdöme utan inbjudan
Svar från Warmlydecor
Hi Bernadette,
Thanks so much for shopping with us!
If you need any help or update with your order, you can reach out to us at info@warmlydecor.com. You can also send us a message via Facebook or through our Chat / Message widget here, https://warmlydecor.com/pages/contact-us.
Have a great day!
Unmöglich
Sehr schade, dass man hier so hemmungslos über den Tisch gezogen wird. Die Website sah wirklich gut aus und bot mir nach langer Suche endlich eine Lampe an, die ich sehr passend fand. Mich hätten wohl diese dauerhafte Rabattaktionen stutzig machen sollen. Jedoch erwartet man bei so einem Webauftritt keine derartige Abzocke...
Die Qualität steht mit den Preis in keinerlei Verhältnis. Das Plastikteil wo der Lampenschirm angeschraubt wird ist kaputt, sodass der Schirm nicht hält, das Holz ist extrem schlecht verarbeitet und das Metal hat an mehreren stellen Kratzer...
Zusätzlich soll ich auch noch 66€ Zollgebühren bezahlen...
auch nach Kontaktaufnahme keine Antwort. Bisher auch keine Antwort über Paypal...
Ich werde mir mein Geld zurück holen!
7 januari 2020
Omdöme utan inbjudan
Svar från Warmlydecor
Hi Sandra,
We're so sorry to hear that! We're having trouble finding an order or any emails under this name. Can you reach out to us at info@warmlydecor.com when you get a minute? Or, you can also reach out to us via Facebook messages or through our Chat / Message widget here, https://warmlydecor.com/pages/contact-us.
All of our orders are backed by a 100% satisfaction guarantee, which means you're entitled to a refund if you purchased from us and aren't happy.
We'd be happy to get to get this straightened out for you as soon as possible!
Light fixture is missing
Hi - I ordered a light fixture in late November and the latest tracking status still shows that it is in Beijing. I’ve written to Warmly customer service several times but haven’t gotten a clear answer on ETA. Could someone confirm when it will arrive? Order number is 18967.
*Update* warmly claims they responded - by merely sharing with me the tracking number which shows the package is still in Beijing (and no updates since then). Sharing canned responses = not helpful at all.
7 januari 2020
Omdöme utan inbjudan
Svar från Warmlydecor
Hi Yu-Ann,
Upon checking, one of our customer support specialists has already responded to your email. We have a 100% satisfaction guarantee on all orders and rest assured that we're here to help!
Have a great day!
Svar från Warmlydecor
Thanks for sharing your experience with us, Gitte! We really appreciate it!
Have a wonderful day!
DON'T BUY FROM THEM
DON'T BUY FROM THEM.
We bought two lamps on 11/28/19 from the site. We didn't receive any communication from them, even thought that the order didn't go through.
The cahrge appeared on the card statement a couple of day after, the only indication of the purchase. Again no emails, confirmation or communication from the site.
After a month we receied one of the lamps in the mail which didn't look like what we wanted. There was no receipt or paperwork in the box and no reference number to the order on the label.
We tried the website chat and emailing the customer service email address both with no success. We have received no response from either of the channels.
As I am writing this review, the second lamp has not arrvied yet. Although we have paid for two and our card is charged for that amount.
Basically this site looks like a front for some scam. No accountability, no customer service, just rubbing people of their money.
Please don't waste your money here.
6 januari 2020
Omdöme utan inbjudan
Svar från Warmlydecor
Hi Shervin,
So sorry to hear that! All of our orders are backed by a 100% satisfaction guarantee, which means you're entitled to a refund if you purchased from us and aren't happy.
Upon checking, one of our customer support specialists has already responded to your message and we have issued a refund for your order on January 11. If there's anything else you need help with, let us know!
Have a great day!
poor quality, no refund - don't order there.
the fixtures we ordered took approx 5 weeks to arrive. The quality of the product was more than disappointing.
When trying to write an email in order to get a refund, we received an error message from our mail client (recipient unknown).
I strongly advise against placing an order there.
In case you read this at warmlydecor: my order numer is #19184
2 januari 2020
Omdöme utan inbjudan
Svar från Warmlydecor
Hi Alice,
So sorry for the inconvenience!
We have discovered an issue where some customers using certain email domains aren’t being allowed to send us emails. The problem is on their end and we’ve reached out to them about it, but they haven’t helped. We are keeping the pressure on them to get this problem fixed as soon as possible and we are also continuously trying to search for solutions on our end! Again, we are so sorry for the inconvenience!
If you need help with anything, you may reply here or send us a message through Facebook or our Chat / Message widget here, https://warmlydecor.com/pages/contact-us.
All of our orders are backed by a 100% satisfaction guarantee, which means you're entitled to a refund if you purchased from us and aren't happy. Shoot us a note with your full name or email address on the account. We’d be happy to get this straightened out as soon as possible!
Thanks!
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