I ordered a bag 22nd may and immediately it arrived I knew it was not for me. Tried to get an address to return it to for 6 weeks - no luck. Finally asked Barclaycard to help. I then got a response an... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had an issue with returning a Debenhams partnera item. The link provided in the email sent me to Evri, however Evri did not have the partnera retailer listed, so I couldn't actin my return. Contacte... Se mer
One star is being generous… Do not purchase from them. I am still awaiting a refund despite chasing. Lack of customer service staff and have had to resort to messaging through Instagram but then ofte... Se mer
Ordered a set for a wedding which looked beautiful online but was, sadly, very different in reality. The blazer was oversized to a comedic degree and the jumpsuit featured very structured, stiff legs... Se mer
Företaget har svarat
2,3
Dålig
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Longline raincoat
I ordered a raincoat, which stopped being waterproof after 3-4 wears. Warehouse did nothing to refund or replace the faulty item, as it conveniently became faulty just outside their limited returns period.
1 november 2023
Omdöme utan inbjudan
Svar från Warehouse Fashion
Hi there.
Thank you for leaving a review on your latest experience. Please be advised that we do have a specific timescale that we are able to cater faulty goods which is 6 months from the date showing as delivered. If your order has passed this timescale, I'm sorry but we are not longer able to look into matters further.
Thank you and take care.
-Stacy
Warehouse customer care on point
Lovely a respectful service from Unbreen who advised of an immediate replacement with next day delivery. Important to note that I had exceeded the 28 days refund/return policy as did not have a chance to wear the dress until nearly 2 months after purchase, however a swift and accommodating service who recognised the item was faulty upon wearing it just once. Thank you Warehouse for a super response, service and customer care.
27 december 2023
Omdöme utan inbjudan
I had returned an item
I had returned an item, which got lost on the way back to Warehouse. Upon contacting Warehouse about this, an employee (Catherine) got back to me promptly and processed the refund immediately. I was expecting this to be a long process so was very pleased that it was swift and hassle-free. Thank you!
27 december 2023
Omdöme utan inbjudan
Worst coat I bought ever.
Worst coat I bought ever.
I bought a coat 139 pounds thinking it will worth it. After 4 months of using it, it is only good to throw in the bin. I cannot even give it to charity. The quality is soo poor unbelievable, I never experienced this before.
My recommendation: TO AVOID
26 december 2023
Omdöme utan inbjudan
Svar från Warehouse Fashion
Hello Louisa, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help improve our brand/service going forward into the future.
I'm sorry to hear your item has become defective after 4 months. Please can you contact us here with clear pictures of the item and we can look into this for you: https://www.warehousefashion.com/customer-service#folder-cs-folder-contact
Kind regards - Millie
After a year of purchasing a £59.99 red…
After a year of purchasing a £59.99 red pencil skirt it has fallen apart. The zip and stitching
Only worn twice !!
No replacement or refund will be offered
So if you are purchasing any clothing
Beware that the quality is weak and will only last a year if you are lucky .
I wish I knew this before buying this item
20 december 2023
Omdöme utan inbjudan
Svar från Warehouse Fashion
Hello Kelly, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help improve our brand/service going forward into the future.
We are sorry to hear your item has come defective. If you haven't already spoke to us, please reach out to our customer service team and we can get the options looked into for you however we do request the right to refund or resend if this does not follow our policy.
Many thanks - Millie
Very efficient and helpful,
Very efficient and helpful,
Replied in a short time,
Her advice was useful,
And friendly customer service,
Thank you Dorothy A.
20 december 2023
Omdöme utan inbjudan
Superb
Every single encounter I've had with Warehouse is so helpful and efficient - they respond promptly to emails and provide excellent customer service. The best I've experienced in all my years of shopping online, a shout out to Carl!
19 december 2023
Omdöme utan inbjudan
Amazing fast resolution of my refund…
Amazing fast resolution of my refund issue by Mary Jane. Delighted, thanks again!
18 december 2023
Omdöme utan inbjudan
Great customer service experience…
Great customer service experience contacted them through Apple messages about some issues with my returns not being refunded properly. Sahel got back to me within 15 minutes and sorted my problem out immediately - fantastic customer service which more retailers were like this!
15 december 2023
Omdöme utan inbjudan
Unhelpful
My ‘next day’ order went completely missing for ten days and turned up way later than I needed it. I then still had to pay extra for the return! Customer service awful.
2 december 2023
Omdöme utan inbjudan
Svar från Warehouse Fashion
Hello Laura, thank you for taking the time to leave a review regarding your recent experience with our brand. We really appreciate you taking the time to help us assist in improving our service/brand in the future.
I'm sorry to hear your order did not arrive for 10 days however I would love to look into this further for you. Please can you respond to the Trustpilot request so we can get this return charge also looked into for you.
Many thanks and take care -Millie
Issue rectified swiftly
The button on the coat came off. I received a quick response from Leah to rectify the situation and she will be sending another coat.Feel very relieved everything sorted out quickly.Will definitely recommend this Co.
9 december 2023
Omdöme utan inbjudan
I had an issue with a return
I had an issue with a return not being processed so I sent a txt and got a reply within seconds to say I was in a queue then I got response from agent Mary Grace saying she had found my return and had refunded back to account and would reflect on my Klarna account by next day
Amazing service Mary Grace x
10 december 2023
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Excellent and speedy customer service…
Excellent and speedy customer service from Christian A to resolve a missing refund. All sorted in a matter of minutes! Thank you
10 december 2023
Omdöme utan inbjudan
Great response from Charise
Great response from Charise! Very fast response… fresh!
9 december 2023
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Maria G sent a speedy reply and…
Maria G sent a speedy reply and actioned my concerns super quickly.
Great customer service.
4 december 2023
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Super helpful customer service from…
Super helpful customer service from Yvonee
3 december 2023
Omdöme utan inbjudan
Svar från Warehouse Fashion
Hello LD, thank you for taking the time to leave a review today regarding your recent experience with our brand. We appreciate all feedback to help better our brand/service in the future so your kind words are much appreciated by us all!
I'm so glad to hear Yvonne provided helpful, 4 star customer service for you today. We can't wait to see you shopping with us again soon!
Kind regards and have a great rest of your day -Millie
Fantastic customer service
Fantastic customer service, item was faulty and they refunded immediately and told me to donate to charity rather than go to landfill which I really thought was brilliant to consider sustainably. Nico was a very friendly advisor and I will most certainly shop again
2 december 2023
Omdöme utan inbjudan
Svar från Warehouse Fashion
Hello Kate, thank you for taking the time to leave a review today regarding your recent experience with our brand. We appreciate all feedback to help better our brand/service in the future so your kind words are much appreciated by us all!
I'm so glad to hear Nico was able to resolve your defective item query for you. We can't wait to see you shopping with us again soon!
Kind regards and have a great rest of your day -Millie
Help with return
I was unable to process a return using the order number so contacted the help chat and Liselle A was fantastic, she took my details and sent me a QR code by text so I was able to return the items and
2 december 2023
Omdöme utan inbjudan
Svar från Warehouse Fashion
Hello Lucy, thank you for taking the time to leave a review today regarding your recent experience with our brand. We appreciate all feedback to help better our brand/service in the future so your kind words are much appreciated by us all!
I'm so glad to hear Liselle was able to resolve your return query with their fantastic customer service. We can't wait to see you shopping with us again soon!
Kind regards and have a great rest of your day -Millie
Zyrexon was great when solving my issue…
Zyrexon was great when solving my issue with a faulty order!
1 december 2023
Omdöme utan inbjudan
Svar från Warehouse Fashion
Hello Egle, thank you for taking the time to leave a review today regarding your recent experience with our brand. We appreciate all feedback to help better our brand/service in the future so your kind words are much appreciated by us all!
I'm so glad to hear Zyrexon was able to resolve your defective item query quickly for you. We can't wait to see you shopping with us again soon!
Kind regards and have a great rest of your day -Millie
Returned an item as it didn't fit and…
Returned an item as it didn't fit and the courier lost it.
I emailed about the situation and warehouse processed a refund straight away, no dramas at all. No waiting around for the claim to be made against courier. Micheal handled my query quickly and politely, processing the refund immediately. Thank you Micheal ⭐
29 november 2023
Omdöme utan inbjudan
Svar från Warehouse Fashion
Hi Charlie
Thanks for taking the time to leave a review for us and I'm sorry to hear about the returns issue. It's so nice to hear that Micheal was able to resolve this so well, they'll be happy to see your kind feedback! Have a great day - Dean
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.