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Wandsworthschoolofgymnastics Omdömen 10

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TrustScore 3.5 av 5

3,6

Gymnastikcenter
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Företagsinformation

  1. Gymnastikcenter

Skrivet av företaget

Welcome to Wandsworth School of Gymnastics' Trustpilot account, situated in South Clapham, London. We take pride in offering exceptional gymnastics education for children aged 1-16 years old. Our classes include Recreation (general gymnastics) for beginners, intermediates, and advanced levels, Tumbling classes, a Competitive Squad for aspiring athletes, and a Gymnastics Development Centre for holistic skill progression. Join us on this exciting gymnastics journey in a fun and supportive environment that prioritises skill development and the joy of movement. Your feedback is crucial as we strive to provide the best gymnastics experience for your child.

Kontaktuppgifter

3,6

Medel

TrustScore 3.5 av 5

10 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

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Betygsatt 5 av 5 stjärnor

My niece absolutely loves this…

My niece absolutely loves this gymnastics club! The coaches are incredibly skilled and patient, creating a supportive environment where kids can thrive. She’s made amazing progress, both in her skills and confidence, and always looks forward to her sessions. The facilities are top-notch, and it’s clear the team genuinely cares about the kids’ development. Highly recommend this club to anyone looking for a fun and professional gymnastics experience!

21 januari 2025
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Betygsatt 5 av 5 stjärnor

I took my two kids to Wandsworth School…

I took my two kids to Wandsworth School of Gymnastics, and it was awesome, the staff were very professional, answered all my questions, and were very helpful and affordable.

5 januari 2025
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Svar från Wandsworthschoolofgymnastics

Thank you so much for your review, we love having you apart of the Wandsworth Gymnastics family and we look forward to seeing you all soon.

Betygsatt 5 av 5 stjärnor

Wandsworth Gymnastics and its staff…

Wandsworth Gymnastics and its staff provided exceptional service for my daughter’s birthday party! The coaches were very attentive and children truly enjoyed themselves. Thank you for accommodating us and all of our requests!

11 januari 2025
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Svar från Wandsworthschoolofgymnastics

Thank you so much, we loved hosting your birthday party and the coaches had great fun teaching all the cool tricks.

Betygsatt 1 av 5 stjärnor

Terrible organisation

EDITED TO RESPOND TO UNFOUNDED ACCUSATIONS OR RACISM.

Original Review: Terrible organisation, poor quality teaching, nasty little business. I cancelled for my child after one term, but was continually charged for a year (£675). When I flagged this unlawful charge the business acknowledged the problem but did nothing. I followed up a month later at which point my money was finally refunded, and I received a nasty email having a go at me despite doing nothing wrong. A horrible little business I wouldn't want my kids anywhere near. The team are arrogant and incompetent.

Addendum. In response to the WSG response below. I am happy to confirm the amount was £675. I cancelled the contract Dec 22nd. I continued to be charged (see other review for similar problems) until October 1st the following year. When I brought the issue to the businesses attention on Oct 4th, it was acknowledged and i was told it would be sorted. Nothing happened, no refund, no correspondence. I reiterated the mistake on Oct 27th, at which point I was finally issued my refund. So no. It was not dealt with immediately. During this process i also received abusive emails labelling me 'pathetic', 'sickening', lacking 'integrity' and 'racist' - all for pointing out I had been overcharged. I have not been contacted by the police, but would welcome their contact as the accusations of my racism the business have made are completely unfounded. Again - see other reviews for how this company uses accusations of racism to try and get there customers to remove negative reviews.

30 oktober 2024
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Svar från Wandsworthschoolofgymnastics

Original Reply:
Hi James, thank you for providing these details. I understand you wrote multiple reviews about the same issue, which has already been resolved. Our correspondence via email shows that there's nothing outstanding on our part, and that we did our best to act fas prompt as possible.

We kindly ask that you not continue to contact the organisation with threatening and racial remarks. You cancelled your subscription two days before Christmas 2023 and your expectation was to not be charged for January 2024. Our terms and conditions requires a one month's written notice and unfortunately, your request was made days before the next bill date.

We are an inclusive organisation that promotes equality. We do not support racist comments or behaviour. We respect your decision to not allow your children participate in our programmes that welcome all races.

In Reply to the Updated Addendum:
Thank you James for sharing these details. We appreciate your willingness to provide more information to better understand what took place. You are stating that we owe you money and that is incorrect. In your efforts to share this matter on multiple platforms, I want to be sure that we provide a response as well.

You have corrected the amount which you have stated on Google and Trust Pilot that this matter involved £750. Your Google review currently states a different amount from the Trust Pilot review. You have corrected your original review on Trust Pilot when you have already updated the amount in the addendum.

It is in our best efforts to always provide exceptional service to all of our members. Your decision to leave was not a reflection of the service we provided, but who was involved and you made that clear with your verbal racist remarks. We understand that you have your own preference and we have respected that. We ask that you allow our potential members to have their own experience and not provide inaccurate information. Please let us know if you have any questions or concerns.

Betygsatt 1 av 5 stjärnor

Worst run club I've experienced as a parent

No organization, after joining 3 out of 4 sessions were either cancelled (without notice) or times where changed.

We were not the only parents facing this issue and it was heartbreaking to see our daughter, who is newly into gymnastics and very passionate. Turn up to sessions that were not on when we were not told about it. Very unfair on the children.

At the last session we went to (we managed to catch the last hour, as it started 3 hours earlier than we were told), a few more parents turned up to a session that was unexpectedly not on. The coaches remarked 'Ty needs a PA' and 'We don't even know what times things will be on'.

We were charged £55 at the first session (in cash) and repeatedly refused a refund, despite only owing £15 for insurance - which we were then double charged when we signed up.

After cancelling and requesting a refund (we had paid £240 for 2 sessions), the business denied any wrongdoing, refused a refund (for the cancellations and the overcharging) and we were told we would be charged for the next month due to cancellation terms.

It is crushing to watch your Daughter disappointed and feels close to extortion from a financial perspective.

16 augusti 2024
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Svar från Wandsworthschoolofgymnastics

Hi James,

Thank you for sharing these details regarding your cancellation concern. We only charged you for the insurance, uniform and membership which did not equal to the amount you've stated in your review. We respected your decision to not return to our club.

You missed classes and told us to refund you for your choice to miss the classes. You accepted our terms and conditions when you enrolled in the sessions. Our terms and conditions clearly state that you must cancel your membership one month in advance or you will be billed. Also, we do not accept cash as a form of payment, only direct debit or bank transfer.

We did not take any funds from you due to our error. It is your responsibility to properly cancel your membership. Thank you for providing this feedback.

Betygsatt 1 av 5 stjärnor

All is fine until you try to cancel…

All is fine until you try to cancel membership. No answer when you email and the phone number on their website doesn't work. You pay a £40 allegedly refundable deposit when you join but they just take your money. Not professional. Avoid.

16 februari 2024
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Svar från Wandsworthschoolofgymnastics

Dear Dan,

We appreciate your feedback regarding the cancellation process. It's essential to clarify that our club follows industry standards, requiring a one-month notice period for membership cancellations, as stated in our terms and conditions. Regarding the refundable deposit, we have provided you with the £40 and this matter has been resolved.

We kindly request more direct communication from your end and encourage you to engage with us personally, rather than resorting to public criticism. We take immense pride in the care and effort we invest in the development of your child, especially considering your family's longstanding membership with our club. Together, we've celebrated significant gymnastics milestones with your child and would hope to have a better ending.

We kindly urge you to engage in direct communication with us to address any concerns you may have.


Warm regards,

Wandsworth School of Gymnastics

Betygsatt 1 av 5 stjärnor

BEWARE - card payments taken without consent

After I cancelled our lessons the company continues to deduct payments each month, the company is not responding to me so card company recalling money.
BEWARE

6 januari 2024
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Svar från Wandsworthschoolofgymnastics

Dear Catherine,

Thank you for bringing this matter to our attention. We apologise for any inconvenience you've experienced regarding the cancellation process.

It's important to note that our club adheres to industry standards, which include a one-month notice period for membership cancellations, as outlined in our terms and conditions. We regret any misunderstanding regarding this policy.

We are committed to resolving this issue promptly and encourage you to reach out to us directly so we can address your concerns and rectify the situation accordingly.

Thank you for your understanding and cooperation.

Warm regards,

Wandsworth School of Gymnastics Team

Betygsatt 5 av 5 stjärnor

Exciting to see the progress at…

Exciting to see the progress at gymnastics. A well organised event

17 december 2023
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Svar från Wandsworthschoolofgymnastics

Hi Pete,

Thank you for providing these kind words! We take pride in providing exceptional service and well-structured programmes. We appreciate your support!

Kind Regards,
Wandsworth School of Gymnastics

Betygsatt 5 av 5 stjärnor

Great to be able to watch and see the…

Great to be able to watch and see the amazing progress in skill and confidence

17 december 2023
Omdöme utan inbjudan
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Svar från Wandsworthschoolofgymnastics

Hi,

Thank you for your feedback! Your feedback helps us create better experiences for all of our members and those within our community.

Warm Regards,
Wandsworth School of Gymnastics

Betygsatt 5 av 5 stjärnor

Top facilities

Top facilities
Top instructors
My little girl is always super happy to attend classes

17 december 2023
Omdöme utan inbjudan
Logotyp för Wandsworthschoolofgymnastics

Svar från Wandsworthschoolofgymnastics

Hi Vix,

We appreciate you for taking out the time to provide your feedback regarding our classes. We look forward to helping your daughter with her journey in our programmes.

Kind Regards,
Wandsworth School of Gymnastics

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