this was the first time I used the online shopping with waltons and was very impressed by how easy it was to order, the website was great to navigate and find what I needed. Delivery time was quick an... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered speed delivery because I needed the product urgently.... when I opened the cartiridge it was the wrong one. Checked my invoice. I had ordered correctly but it was packed incorreclty in-store... Se mer
Företaget har svarat
Ordered a cricut maker 3 bundle online. Got an explorer 3. And I was told they cannot give me what I ordered. I’ve had to take the order back to the store. Still waiting for refund and no replies to m... Se mer
Företaget har svarat
The delivery was very quick. It came well boxed and undamaged. The whole experience from placing my order to the delivery to my address was smooth and quick. Thak you. Avril Strydom
Företaget har svarat
Företagsinformation
Om Waltons
Skrivet av företaget
Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether you’re an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needs—work smarter, learn better, and live easier.Kontaktuppgifter
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, Sydafrika
- +27 11 620 4000
- customercare@waltons.co.za
- waltons.co.za
4,2
Bra
1 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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great service
13 april 2026
Very impressed
this was the first time I used the online shopping with waltons and was very impressed by how easy it was to order, the website was great to navigate and find what I needed. Delivery time was quick and efficient. Overall experience was great! Will definitely use their online facility again
16 april 2026
Great service
Great service. Ordered Friday afternoon, delivered to me on Tuesday morning.
14 april 2026
Svar från Waltons
Hi Hilton,
Thank you so much for your wonderful review! We are thrilled to hear that your order arrived so promptly. We always aim to process and deliver orders as efficiently as possible, and it is great to know we hit the mark for you. We look forward to serving you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Svar från Waltons
Hi Christo,
Thank you for taking the time to leave us a review! We are delighted to hear that you experienced a fast response and great service. That is exactly what we strive for every day. We hope to see you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Efficient and fast service!
14 april 2026
Svar från Waltons
Hi Carly,
Thank you for your kind review! We are so pleased to hear that you found our service efficient and fast. It is always wonderful to receive such positive feedback. We look forward to assisting you again in the future!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Excellent service
Excellent service from ordering to collection of the printer at the shop.
10 april 2026
Svar från Waltons
Hi Suzan,
Thank you for sharing your experience with us! We are delighted to hear that the entire process, from ordering through to collecting your printer in store, went smoothly. We hope to welcome you back again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The correct order was delivered on time.
10 april 2026
Svar från Waltons
Hi Dibuseng,
Thank you for your review! We are glad to hear that your order was correct and delivered on time. Accuracy and reliability are very important to us, and we appreciate you letting us know we delivered on both. We look forward to serving you again!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Ordered a cricut maker 3 bundle online
Ordered a cricut maker 3 bundle online. Got an explorer 3. And I was told they cannot give me what I ordered. I’ve had to take the order back to the store. Still waiting for refund and no replies to my mail or TAT on when I should expect my money. It’s horrible. I’m inconvenienced in every way possible and they cannot do anything about it. This was my first time using Walton’s and it’s just been horrible to say the least. Other stores have the machine but they refused to deliver the one I paid for.
9 april 2026
Svar från Waltons
Hi Penelope,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and frustration you have experienced. Receiving the incorrect item and then facing delays in communication and your refund is simply not the standard of service we aim to provide, especially for a first-time customer. We are truly sorry for the poor experience. Please be assured that a support ticket has been opened on your behalf, which you are welcome to reply to directly so we can resolve this matter as quickly as possible.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Happy customer
Website is easy to navigate and delivery time is very efficient. My orders always arrive sooner than estimated.
13 april 2026
Svar från Waltons
Hi Donne,
Thank you for your lovely review! We are so pleased to hear that you find our website easy to navigate and that your orders consistently arrive ahead of schedule. We work hard to make the experience as seamless as possible, and your feedback means a great deal to us.
See you next time!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Ordered something simple for same day…
Ordered something simple for same day delivery as it is time sensitive. I am currently without transport and needed this urgently. Only to wait the whole day for no product to be delivered. Then when I contacted them, I was told that they don't do same day delivery. I have screenshots of the whole process where I can go and buy a product from this branch for same day delivery. Then I get told they will deliver it the following morning. When I phoned later the following day, I was informed that they will check and get back to me. Almost 2 hours later, I get a phone call back stating that the order has been cancelled on the same day I placed it because it was diverted to a branch that does not have stock of the item. I don't see the amount back in my account. I don't have a product. And I am in so much trouble now, because now I have to figure out a way to do the things I need to do without the product and without having transport. This is the worst experience I have had ever.
15 april 2026
Omdöme utan inbjudan
Svar från Waltons
Hi Johan,
Thank you for taking the time to share your experience, and we are truly sorry to hear what you have been through. The confusion around same day delivery, the cancellation of your order without proper communication, and the delay in your refund are all deeply concerning, and we completely understand your frustration. This is not the level of service we want to provide to any of our customers.
Please be assured that a support ticket has been opened on your behalf, which you are welcome to reply to directly so that we can urgently look into your refund and resolve this matter for you.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The goods were delivered on time and in…
The goods were delivered on time and in good condition. I got what I ordered.
9 april 2026
Svar från Waltons
Hi Judy,
Thank you for your review! We are delighted to hear that your goods arrived on time and in good condition, and that you received exactly what you ordered. It is always a pleasure to meet our customers' expectations. We look forward to assisting you again!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
It was the first time I order here in…
It was the first time I order here in Waltons. I place today, I received tomorrow with reasonable prices.
9 april 2026
Svar från Waltons
Hi Otlotleng,
Thank you so much for your kind review and for choosing Waltons for your first order! We are thrilled to hear that your delivery arrived the very next day at a great price. We hope this is the start of a long relationship, and we look forward to serving you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The service of both online as well as…
The service of both online as well as the walk-in stores is great.
8 april 2026
Svar från Waltons
Hi John,
Thank you for the wonderful feedback! We are really pleased to hear that you have had a great experience with both our online platform and our walk-in stores. Offering a consistently excellent service across all our channels is something we take great pride in. Thank you for your continued support!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Quick and good service
14 april 2026
Omdöme utan inbjudan
Svar från Waltons
Hi Lynette,
Thank you for your review! We are glad to hear you experienced quick and good service. Short and sweet, just the way we like it! We look forward to seeing you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Quick delivery time and good price
8 april 2026
Svar från Waltons
Hi Leon,
Thank you for leaving us a review! We are delighted to hear that you were happy with both the delivery speed and pricing. We always aim to offer great value alongside a reliable service. We look forward to your next order!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Alls well that ends well
I ordered speed delivery because I needed the product urgently.... when I opened the cartiridge it was the wrong one. Checked my invoice. I had ordered correctly but it was packed incorreclty in-store. Long story short, the store came to the party and brought me the correct one within a few hours and although it set me back, the service I received was great as they corrected their error ASAP.
9 april 2026
Svar från Waltons
Hi Sonja,
Thank you for sharing your experience with us, and we are sorry to hear that the incorrect cartridge was initially packed. That said, we are very pleased to hear that the team was able to rectify the situation swiftly and get the correct item to you within a few hours.
We will continue to work on improving our packing accuracy to ensure this does not happen again. Thank you for your patience and for giving us the opportunity to put things right!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The delivery was very quick
The delivery was very quick. It came well boxed and undamaged. The whole experience from placing my order to the delivery to my address was smooth and quick. Thak you.
Avril Strydom
7 april 2026
Svar från Waltons
Hi Avril,
Thank you so much for your lovely review! We are thrilled to hear that your delivery arrived quickly and in perfect condition. It is wonderful to know that the entire experience, from placing your order to receiving it, was smooth and seamless.
We truly appreciate your support and look forward to serving you again.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Delivery happened sooner than expected
Delivery happened sooner than expected, thank you.
9 april 2026
Svar från Waltons
Hi Trudi,
Thank you for taking the time to leave us a review! We are so pleased to hear that your delivery arrived sooner than expected. Our team works hard to ensure timely service, and it is great to know we exceeded your expectations. We hope to assist you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.