Walls Republic Omdömen 

367
•
TrustScore 4 av 5

3,8

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

My orders arrived in perfect condition and sooner than what other companies would have. The products were made with great quality. They were all beautiful and better than what I expected.

Betygsatt 2 av 5 stjärnor

Please be transparent when describing your product. I ordered 3 samples of what seemed to be "realistic brick 3D wallpaper...can't tell it from the real thing...cracks and chips like vintage bricks."... Se mer

Betygsatt 5 av 5 stjärnor

Transformed our clients dining room with Walls Republic's Gray and Gold Jungle Fans wallpaper. At Cover Gals Blinds & Drapes, we have used many of Walls Republic's wallpapers for our design clients. W... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Having a new home built and making thought I’d make some wallpaper selections online. Only problem is that it really isn’t the easiest task unless a sample can be seen first. I don’t mind paying for... Se mer

Företagsinformation

  1. Tapetbutik

Skrivet av företaget

All your modern and designer wallpapers, custom wallpaper murals, contract commercial wallcoverings and dry erase wallcoverings under one roof. For information please call 1-888-990-2250 or email sales@wallsrepublic.com


Kontaktuppgifter

3,8

Bra

TrustScore 4 av 5

367 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 10 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,8

Alla omdömen

(367)

27 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Absolutely having a wonderful…

Absolutely having a wonderful experience.
Product is very high quality.
People are very helpful while choosing the product. They provide good offer that lead me to take good discounts.

28 november 2024
Omdöme utan inbjudan
Logotyp för Walls Republic

Svar från Walls Republic

Thank you for your wonderful review! We're so glad to hear that you had a great experience with us and that our team was helpful in selecting the perfect wallpaper for you. It’s great to know you found both quality and value in your purchase!

We truly appreciate your support and look forward to serving you again. Happy decorating! 😊

Betygsatt 2 av 5 stjärnor

MISLEADING

Please be transparent when describing your product. I ordered 3 samples of what seemed to be "realistic brick 3D wallpaper...can't tell it from the real thing...cracks and chips like vintage bricks." In reality, it's flat wallpaper with very small, closely placed (no vintage grouting at all) one- dimensional (if that) photo of something but most decidedly not vintage brick. Your glowing description led me to believe this was an embossed paper with rough, raised brick-like surface. Thankfully I purchased samples first and didn't invest hundreds of dollars in the actual rolls!

14 november 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible Customer Service

My experience with this company has been nothing short of terrible. Their communication and follow-up are close to the worst I’ve ever encountered. Initially, they were responsive and helpful, but as soon as they received my order and payment, all responsiveness essentially ceased.
I was told my wallpaper order would arrive within 7–10 business days. However, on the 10th day, when I called to check on its status, I learned—only then—that it hadn’t even shipped yet. I had a strict project deadline (thankfully, I allowed for some wiggle room), but their lack of communication was completely unacceptable.
Since it hadn’t shipped and I anticipated missing my deadline, I suggested canceling the order so I could find an alternative. Instead, I was adamantly reassured that it would arrive on time. Later, when I checked the status again, I was told the order had shipped—this was false, as I could see from the tracking information that it hadn’t.
In the days leading up to my deadline, I sent numerous emails to multiple addresses and made two phone calls, but received no responses. Frustrated, I stated that I needed to speak with a supervisor or I would leave a negative review. Someone called me almost immediately and left a message. However, when I tried calling back the number they provided, I was once again, unable to get in touch with anyone.
The wallpaper eventually arrived—too late to be used for my project. To make matters worse, there has been no effort to compensate for the inconvenience or even an acknowledgement of the issue. The lack of professionalism and customer care forced me to spend an inordinate amount of time and energy trying to resolve this.
This experience has been beyond frustrating, and I will never use this company again.

Edit: the reply from the company is not accurate. I have communicated as soon as they attempt to reach out. I did call them back immediately with no answer. Twice. I then ended up saying that I do not wish to speak on the phone as this has consumed too much of my time already. Email instead. I email if and when they respond, almost immediately.

They indicated they would offer me a 5% discount for the inconvenience this has caused me and I’ve now asked three times where I can find this. Will this go back on my Credit Card? Again, no reply. I asked one last time three days ago. You guessed it…no reply. I give up now.

I continue to be extremely frustrated with the lack of customer services and the overall NOT understanding what I’m looking for or need. As you can read it was not truly about the shipping delay (although frustrating) - it was the limited communication, not “getting it” and not answering my questions and ignoring my requests.

14 november 2024
Omdöme utan inbjudan
Logotyp för Walls Republic

Svar från Walls Republic

Hi Danelle,



Thank you for taking the time to share your experience with us. We want to extend

our sincerest apologies for the issues you faced and for not meeting your expectations. Your feedback is extremely important to us, and we deeply regret the inconvenience caused by the delays and lack of communication on our part.



We have determined that your order was picked up by our courier on November 5, 2024. This step confirms that the package was processed and handed over from our warehouse for delivery. However, once the courier takes possession of the package, any delays or issues during transit fall under their operational procedures and are beyond our direct control.



We have been trying to reach you to discuss this matter further, but unfortunately, we haven’t been able to connect. Please know that we remain eager to have a conversation to better understand your concerns and work toward a resolution.



Upon reviewing your order, we confirm that the 30% discount was successfully applied. As mentioned in our email, if you wish to return the product, we would be more than happy to assist you in arranging a return. Our goal is to ensure the process is as smooth and convenient as possible.



Once again, we are truly sorry for your experience, and we thank you for bringing this to our attention. We are committed to learning from this and doing better in the future.

Betygsatt 4 av 5 stjärnor

Beautiful wallpaper and great price

The wallpaper is beautiful and the price was very fair. If you want a terracotta wallpaper this Honeycomb Brown and Black Grasscloth Wallpaper R4616 is actually it. It's stunning. I did have to reach out via email after 2 weeks as I still hadn't received notification that my wallpaper had shipped. Once I did this, my wallpaper shipped immediately. Apparently my order was overlooked but I am glad they jumped right on it as soon as they were notified.

19 oktober 2024
Betygsatt 3 av 5 stjärnor

Slow shipping

Easy ordering. Samples came quickly. Placed and order 8 days ago and it still hasn’t shipped. My 20% coupon code is also not reflected in the order details.

24 oktober 2024
Betygsatt 5 av 5 stjärnor

Highly Recommended!

I've ordered from them a couple of times now, and the overall service was really great! Their Tropical Soireé Wallpaper really exceeded my expectations! Thank you so much, Walls Republic! Highly recommended!

15 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

An Amazing Experience!

The wallpaper's quality is amazing! It perfectly fits my theme for my guestroom to a T! I tried ordering through WhatsApp messaging. Gracie is so helpful in guiding me on selecting the right wallpaper and getting the exact number of rolls I'll need for my project. Would love to consider them for my future projects!

16 augusti 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I placed an order a month ago for…

I placed an order a month ago for wallpaper samples they never came. I called three weeks later. They said they didn't have verification on my payment. Well then why didn't someone call me and ask for it so I could get the samples I needed? Then the samples didn't come again, so I called and they needed verification on the address Finally more than a month later I received the samples now the sales price is not 33% off and I have to wait further to order till you have another sale since it's only 20% off right now.

19 juli 2024
Betygsatt 1 av 5 stjärnor

Bogus trade program

Bogus trade program. I told the team not to send me samples of item not in stock, yet they did. Then they said the trade program has exclusive discounts and they will generate a special code for me... they did... what a joke!! the code only gave 20% which is what everyone is getting now... they think we are fools? in retail there are higher discount codes available in the market... Stay away from the trade program :(

17 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very helpful

Very helpful in letting me know if there was enough wallpaper in stock. Fast deliv. Updates with deliv were always given. Thank you

7 februari 2024

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