Walker & Hunt  Omdömen 613

Ordered 2 items - no communication regarding delivery, finally an email saying the items were in transit. Subsequent email saying one of the items I ordered was no longer in stock (so despite the email to the contrary, nothing was ever dispatched). I contemplated cancelling the entire order, but they offered a free item due to the inconvenience. I therefore selected a new item plus the gratuity. Finally goods arrived - the other original item was not even in the consignment and the gratuity was completely different to what I selected.

Really wanted to give these people a chance but suggest they spend less time and money on digital marketing and more on supply chain and logistics.

Worst experience ever. DO NOT buy from this customer if you live in the US. They make you pay shipping to return items. It cost me over $40 to ship 2 pair of pants back. The shipment was rejected by customs and sent back to me. I followed the return instructions. They told me to send it back again, at my own expense, and they would giv eme 50% credit for shipping, so I would be out $80 for shipping and receive $20 back. Their customer service is the worst. The quality of the clothing isn't much better. So I am out about $250 for pants I can't wear. Save yourself the headache and buy from a reputable US company, or if you deal with the UK, buy from Charles Tyrwitt. They have excellent customer service.

Responsive and efficient. Seamless problem solving.

My experience with walker and hunt was great. The quality of their items are excellent and I will definitely be repurchasing

Walker and Hunt is a great brand. I have ordered of them a few times and the quality of the clothes is superb and also the customer service is also top notch. I would highly recommend ordering off walker and hunt.

Firstly the product is great. The website is easy to use. The orders are dispatched quickly and the returns/ exchange is easy to use.

Very helpful, understanding & reliable. Ordered the wrong sizes and returning was made simple with lots of help form the staff at Walker & Hunt. Highly recommend and will be returning.

I purchased a weekend bag as a gift and after some time there was an issue with the clasp on the shoulder strap. I contacted customer services, the communication was excellent and professional. Within one week I received a replacement strap and the bag is fully usable again. I will definitely purchase from this company again.

Quality of the clothing is unreal which you are always guaranteed with Walker and Hunt.

Just wanted to shout out the customer service here. They are fast, professional, and actually nice to talk to. Any issues or questions get sorted right away without any hassle. 10/10 service.

High quality products. I have made multiple purchases, particularly of Smart pants which look great and are very comfortable, and of quarter zips which also look good and have kept quality after many washes. Very happy with customer service, as the only issue I had (a sizing issue) was promptly followed up with and resolved. Smooth delivery experience too.

Delivery took 22 days, while when ordering it said shipping would take 5-7 business days.

Response on status update was ''the courier is currently collecting them from the airport'' and more than a week passed by without hearing anything.

quite expensive for the quality (smart pants). guess not buying from insta ads anymore.

Really responsive company! I ordered two pairs of jeans which arrived and didn't quite fit. The team were extremely helpful in getting my return sorted. Thank you!

Great products. Already recommended them to my friends and family. Great communication and will be shopping with them again.

Feel like I have to leave a review for this company as don't want others to have a similar experience. I ordered two jumpers on 28th Jan. We're now on the 23 Feb and still no items or tracking details have been received. After emailing their support team, it turns out they never had any stock ready to go for these items to begin with. Very misleading to customers to advertise items when they are out of stock.

Seems quite fraudulent if you ask me and I won't be buying from these people again.

Good afternoon,

I placed my order two weeks ago, and every time I hear that the order will be shipped next week. I've been hearing this for two weeks now. I find this remarkable and hope that I can receive more information about my shipment than the same message from your service team every time.

I still haven't received my order and would like to know how much longer this will take. I haven't received any updates about my order either. My order number is: 26938.

I bought three items from this shop, and never again.
First, the reviews on their site are totally misleading. They use a service called Judge.Me which gathers customer reviews, but it means that Walker and Hunt can decide which reviews to publish on their website, and which not to publish. This is how their products have overwhelmingly good reviews.

The products themselves are ok, but only ok. I bought two pairs of "Smart Pants" from them - one black, one navy. Both fit great, and they're comfortable, but the material they're made from is incredibly cheap. Polyester, nylon and a bit of elastic. This is especially noticeable in the black pair, which have this awful shiny appearance.

I also bought a Half Zip top. Looks nice, feels soft, the fit isn't great, and again, the materials are so incredibly cheap. Nylon, PTT (which is plastic), Acrylic and 5 % wool.

It's a cheap brand pretending to be mid-market.
Of course, neither of my negative reviews were published on their site.
Spend your money on something of better quality.

My purchase was described well with accurate photos of the product. It was just what I was looking for. Love the bag lining and embossed emblem on.