Wake Smith Solicitors Limited Omdömen 68

Instructed Wake Smith on 5th September 2025 (reference LGM/LZR/304136/1, Lisa Molinari) for urgent remedial conveyancing work. Their client care letter promised "quick responses" and files "dealt with promptly."
Reality: Over seven weeks of minimal, slow responses weeks apart. Sent me on wild goose chases for documents that didn't exist instead of progressing the actual work. When I emailed critical information (13th Oct) and later complained about lack of progress (21st Oct) - no responses. Terminated retainer 22nd October.
No meaningful work progressed despite this involving inheritance risks following another firm's professional negligence. I chose Wake Smith specifically because they said they could work quickly.
Alternative solicitors responded within hours and quoted same day.
If you need responsive service and actual progress, look elsewhere. "Quick responses" and "dealt with promptly" proved to be empty promises.
For Wake Smith's "no record" response: Matter ref LGM/LZR/304136/1, Lisa Molinari, instructed 5th Sept 2025. I have your client care letter and complete email trail.

Appointment to discuss making our wills and Power of Attorney. Anna was really helpful explaining things without patronising us. Really pleasant and gained our trust.

Wake Smith Solicitors handled our case with shocking carelessness. Deadlines were missed, key documents were ignored, and we were left scrambling at the last minute. We believe their lack of diligence directly led to us losing the case.

Our case was completely mishandled from start to finish. The solicitor we were given seemed uninterested and unprepared, lacking even the most basic understanding of the details involved. There was no clear strategy, little to no communication, and a general sense of carelessness throughout the entire process.
We had valid grounds and strong evidence, but due to poor legal handling, we lost the case. It was incredibly frustrating to watch something so important fall apart because of sheer incompetence. When we expressed our concerns, the firm became defensive and refused to acknowledge any wrongdoing.
This was more than just bad service – it was a failure of responsibility. I would strongly advise anyone to think twice before relying on this firm for legal support. We were left with nothing but regret.

Never pay them before they deliver you the service.
I promise you once they take your payment their communication level will go down hill and you will never get your money back.

Excellent service, recommended

Very quick to contact me after my submission was left on their website.

Received an email with pricing and a rough guide on how they would resolve the issue, followed up to the email with a couple of questions surrounding the resolution, no response to this email or a follow up email.

Not great business.

The team at Wake Smith were consistently efficient and responsive - Bonita Wolfenden led on the house purchase I recently made, which had a strict deadline for completion via the modern method of auction. I had no doubt that she would ensure the deadline was met, and all went smoothly. Would not hesitate to recommend.

Lindsey Canning and Victoria Walker have been amazing in sorting out a very tricky situation with my mortgage and my ex husband who was being rather difficult! Without them I would not be in the position I am today of having the situation sorted! Lindsey is so professional and kept me up to-date with every step of the process. Having tried to get this sorted several times in the past and not been able to it has been a massive relief that this has finally Bern solved!

Lindsey and Victoria at wake smith co were very supportive and professional and advice and guidance was exceptional throughout my divorce

Victoria W in the family law division is an excellent lawyer. From my consultation with her to the execution of my paperwork was seamless. Once again thank you for making things so easy.

Zak

After nearly 2 years on/off working on my Deed Poll, a colleague of mine recommended that I get in touch with Wake Smith Solicitors instead to change my name. I rang Wake Smith Solicitors at 2:45pm on Thursday, attended a short appointment at 2:30pm the following day and I returned to my office with a new name. Paperwork was submitted to HR on the same day and my record was updated before 4pm. After two years I couldn't believe how well the whole process went. Everyone I spoke to at Wake Smith Solicitors were friendly, helpful and very professionally. Definitely highly recommended!

Lindsey Canning at Wake-Smith provided me with amazing support and advice during a separation. She was so approachable and understanding and empowered me to advocate for myself during a difficult time.
I would highly recommend her services.

After Wake Smith acted so effectively and professionally for our house purchase in 2023, we asked them to handle the conveyancing for our house sale in 2024.
Once again they provided us an excellent service.
They gave a clear and transparent breakdown of their costs up front, and communicated effectively and promptly at all stages of the sale process.
We had access to a portal to make the chore of completing the required sales documents as easy as it could be.

If you need a reputable and efficient team to handle your property sale, Wake Smith is my recommendation!

Was looking for legal help to get a satisfactory declaration to be able to get my sons passport and Victoria walker was very helpful in all she could do and I really appreciate it thanks

Quick Fast Excellent service and would highly recommend x

I used Wake & Smith for a name change. They provided a professional service that was also really friendly and flexible. All my questions were fully answered and I was fully satisfied with the outcome. Vicky managed everything particularly well, and Joe was great as the solicitor too 😁

I definitely recommend them 🤠

Big thanks to Vicky Walker at Wake Smith who helped me change my name in the most efficient way. She was very kind and patient with me and the whole process just too a few days. Thanks so much

This company operates with a blatant disregard for integrity and honesty, as evidenced by their fraudulent and manipulative practices. They lure clients in with false promises of affordable charges, completely hiding their full extent of real charges. They deviously conceal their additional charges, catching clients off guard with unexpected fees. Their representatives have been caught lying to me on multiple occasions. It is imperative to steer clear of this morally bankrupt establishment.

Regarding Wake Smith's response dated 25/03/24:

I find their response incredulous, as they deny any knowledge of my interactions despite the numerous email exchanges we've had. Trustpilot restrictions prevent me from providing updated evidence and even from naming the lawyer involved.

I implore all prospective clients to meticulously scrutinize their contracts, before engaging their services. They bill for every email and call indiscriminately, regardless of relevance, ensuring that your expenses will significantly exceed expectations.

I was supported by Victoria Walker and Lindsey Canning to obtain a deed poll. From start to finish, the process was easy and efficient. It was also incredibly quick and completed within a few working days. The team were extremely helpful and professional. Absolutely faultless experience.