Wacoal Omdömen 

Awesome delivery speed thank u

The wire broke in one of the sports bra I purchased from Wacoal. The initial customer service rep I spoke with on 11/9 told me to return it and that I would get store credit to purchase a new one. After waiting a few weeks for my store credit I call again today and am told that I won't receive a refund or replacement because I had purchased over 3 months ago. This was never communicated to me. They received my return on 11/13. I was quite clear with the customer service rep when the bra was purchased and she even looked up the order number and told me it was fine since it is a quality issue. I also have several others of the same bra which are older and held up just fine so clearly this one must have had a defective wire. I am not happy with company's customer service and their communication and feel that I was misled. They do not stand behind their products. I will not buy from them again.

As a lifelong customer of Walcoal, I was very disappointed with my latest experiences with them. I bought the same bra I always do and about 6 months later, holes developed near the clasp in the back ruining the ability for the bra to be supportive. In the past my bras have lasted many many years, only needing to be replaced after the normal effects of long term wear. I thought maybe this was a one time defect, so I emailed asking for a replacement. I bought the bra on 6/13/22 and emailed them on 4/9/23. They replied claiming it had been over a year. It doesn’t take a bright person to know that the distance between those dates is under a year. I took the L and was frustrated but decided to buy it again, this time from Amazon since Walcoal’s customer service was terrible and I didn’t want to deal with that again. Two months into owning the bra and the same exact issue happens - a rip in the back. Amazon unfortunately wasn’t able to refund it so I tried contacting Walcoal again to see if they could participate in some goodwill and help compensate me for the now $120+ I spent on two defective bras. The best they could do was 10% off and free shipping. Please take your money somewhere else - this company has sadly gone downhill over the years and is no longer the reliable institution they once were.

Wacoal bras make me feel hot and stuffy.The material is of a cheap synthetic kind.Also no interesting prints.Rather boring

Ordered a bra with band size 38. The one that arrived measured 29.5. I contacted Wacoal three times so far, requesting that I not be charged for return shipping since the product was defective ( it was marked 38). None of my e mails have been answered.

Update: I received a reply trying to explain the size differential. Ridiculous, but at least they responded.

Customer service is awful! They tell you they will call you back and do not. Supervisor on the third attempt was rude and argumentative.
I had bought and worn same size for years and thought there would be no reason to expect different but the bras are too tight! I didn’t discover this until I had washed and worn them since, again, I had no reason to suspect. I was told there was nothing they could do for me at all. I bought these in good faith that they would fit the same as all the others, but my faith was rewarded with too bad, you are out of luck. No thank you for the years as a customer. Well, I am finished now. Don’t waste your money, this company has no honor.

I bought lingeries from Wacoal UK, although the company was quick to send the items, they are a nightmare to return them. I am still waiting for a refund 3 weeks later, when I managed to get someone from their customer services to contact me, they refunded me the wrong items. Now I cannot get hold of them. So bad, I can’t believe they are running a legitimate business.