Voyage Care Omdömen 

While some of the frontline support workers at Voyage Care are friendly and try their best, the overall management culture can feel incredibly controlling and restrictive. Instead of focusing on helping people gain independence, the management style often feels like it is more about power and enforcing rigid rules.

What went wrong:Toxic Management Culture: There is a severe lack of professional boundaries with some of the Registered Managers. Some managers use their positions to isolate individuals, dictate who they can speak to, and treat people with a total lack of dignity.Intimidation

Tactics: Senior regional management teams rely on threats and aggressive authority rather than using proper care, communication, or de-escalation methods when a resident is stressed.Extreme Isolation: The company enforces strict rules that completely cut people off from staff they got along with once they move, which feels cold and uncaring.How this company can improve:Screen Managers Better: Voyage Care head office needs to look much closer at how their local and regional managers treat people behind closed doors. Sacking bad managers after the damage is done is not enough; they need better training on human rights from the start.Stop Restrictive Practices:

Management must stop trying to control who people talk to or trying to force unfair restrictions on people's daily lives and freedom of movement.Listen to Residents: Treat people like independent adults who have a voice, not like numbers that need to be controlled.

God help anyone who has family member under the care of voyage care
There rude in head office
Dont investifate complaints correctly
While you have a understanding complaint
Which they take weekes to reply !?
You cant put another complaint in
The staff at beconsfield avenue dover
Where my brother is
Are waging a personnel vendetta agaiinst me
The management are now telling staff not to answer phone
So now no way of speaking to my brother
The useless staff dont remind him to charge up his mobile
So iam unable to communicate with him

Iam imforming the also not for purpose
lambeth council. Once i was told he needs a new bed
Which lambeth coumcil shold have provided there looking after his funds ?
I paid 500 pound for a bed
In a sale worth 1000
After a few months they throw it away then dont even tell me
There terrible

Terrible company that hires terrible managers who then hire terrible staff. Service users are not treated with respect or dignity. 109 grange Road is the worst place I have come across it’s absolutely disgusting and filthy.

Voyage Care are the most awful company that I've come across in my whole life. They treated me as if they were actually treading a piece of poo on the pavement. I became very isolated because if any support workers saw me in my home town, they said they would lose their jobs if they spoke to me. I was pushed away. They overdosed me on ADHD medication and it was pushed under the carpet. Everything about my 7 months stay at the Willows was wrong. False allegations were made against me and the staff were not trained. They were the lovely part of the willows and I still miss them.
If I were you I'd stay away from Voyage Care. They say all this rubbish on their website. None of it is true.
They don't even deserve one star.

My physically disabled friend wasn't looked after properly at Calvert House in Leyland. His mental health deteriorated resulting in him self harming. He got worse living at Calvert House. Management didn't seem to care. It's very sad what my friend went through at Calvert House. At least he's getting better now.

Worst job of of my life.

Wey house is absolutely disgusting, the handling of serous matters within the home, standard of care, illegal/unsafe practice and yes, dodgy management that do not deal with serous matters correctly. CQC informed. Hopefully they did their job and finally after years of concerns did something about it? Then again, doubt it as that place has been allowed to get worse and should be closed down.

Absolutely shocking. Avoid this place to either both live or work
Support Worker

Norton Fitzwarren, Somerset
Worst job Ive ever had. Corrupt management and staff. Severely toxic environment.

Bad working practice and awful management.

Dodgy place to work. Manager does not deal with bad practice adequately. Untrained staff allowed to exercise manual handling. Mixed messages about what staff can do and cant do and they wonder who there are too many problems occurring in that place. Neglect residents, abuse them, do not feed them and do not attend to many other needs, sleep on shift and just come back into work the next day. No one leaves unscathed!

My partner has worked for Voyage Care for 19 years. She loves her job and the service users they support. 18 months ago she agreed to become a Senior Support worker. That was going well until Voyager asked seniors to be on call at weekends due to management changes. This ‘ask’ has now become the norm and with no extra pay or benefits to being on call. Recently she had to take a week off work sick. Upon her return she had a return to work interview and said she wished to step down as a senior. She was told that there are no support worker vacancies and that she would have to go to another home. She was given 28 days notice. Because of how she’s been treated and the fact that it would have been too stressful and upsetting to work her notice period she resigned. Other seniors have also handed the role back and have carried on working as support workers. The service users parents have also been told that there will be no holidays for thens/users this year because of the cost. No, this is because they haven’t got drivers and other staff members don’t want to take them away. My partner has taken s/users away every single year!! This company are an absolute disgrace.

My brother was not looked after properly at Calvert House in Preston. A bad place.

Company is ok if your senior or above. i was subject to bullying and it was brushed under the carpet..

Voyage Care has been sold to a business investment firm in Kuwait. My profoundly disabled daughter has lived in one of their homes for about 10 years. I fought long and hard to get her into the local home. Now I need to fight long and hard to get her out ASAP!! I'm shocked at the depletion in her "Care Packge". Carpets have been ripped out and replaced with lino, soft furnishings have been replaced with vinyl, and the food is shocking. Don't entertain this firm!!!!!!

My uncle was subjected to neglect and serious safeguarding failures at Calvert House. A terrible place that urgently requires a CQC inspection. Care plans were out of date and not relevant to his care AT all. He was left vulnerable and scared, when these issues were brought up they were dismissed time and time again. If you care for your family members of friend never let them enter Calvert house or any voyage care!

Voyage Healthcare Normally I never make a complaints especially publicly, because I understand honest mistake happens.
But i have serious concerns regarding the care and administrative handling I have experienced with Voyage Healthcare since choosing them as my primary care after moving to Minnesota.

Unfortunately, every interaction has reinforced a pattern of unprofessionalism, poor communication, and lack of accountability.

Most concerning was my experience with one of their rheumatologists. During an appointment, I raised concerns about long-term bruising on my legs. The physician looked me directly in the eye and stated that these symptoms “meant nothing” to him, accompanied by a disturbing and dismissive expression. This interaction made me feel disregarded and unsafe as a patient.

In addition, I encountered repeated administrative failures. I had to call their scheduling department four separate times simply to confirm my surgery time. Despite the surgery being scheduled more than a month in advance, I was informed the day before the procedure that it had been canceled because a nurse had lost my paperwork, resulting in insurance issues.

This cancellation had serious consequences. On the work side, I had already arranged my own schedule and my team’s coverage, and I used 160 hours of paid time off to accommodate my recovery. At home, my husband coordinated with his employer to take one full week off from work in order to care for me post-surgery.

Beyond the logistical impact, the emotional toll was substantial. I went through significant anxiety and made considerable mental and physical efforts to prepare myself for surgery. After finally reaching a point of readiness, I was informed—at the last minute—that the surgery was canceled due to internal carelessness and unprofessionalism

These experiences demonstrate a serious lack of professionalism, coordination, and respect for patients’ time, health, and emotional well-being. I expect better standards of care and communication from a medical organization entrusted with patients’ health. Voyage Healthcare

The voyage care in Somerset Pawlett is rubbish. Not run properly at all. There isn’t any staff to support me whenever I am due to go out. It’s really not great so I don’t recommend it to any resident who has learning disability’s to attend any homes here

Awful company. Some support workers ok/outstanding. (Gary in particular). One “team leader”, spent more time playing games with his feet crossed on the sofa, on phone so didn’t notice my husband was having a seizure, luckily I happened to walk past. One SW didn’t use the bathroom but chose to pee up the wall by the back door during his cigarette break (pics for evidence)
And obvious wet patches on his joggers. One nice chap but so big and just dropped onto the sofa and broke it. Ok, I’m big but don’t bounce down. Final straw, phone call a few days before Christmas to say that they have could no longer send support. I was working full time and outside of that, a full time carer with 4 hours respite every two weeks on a Saturday 9-1. I had no shopping, no family to help or look after my hubby, so it was a bleak Christmas. They wondered why I was so upset and sent the police and mental health team??? Wtf? Most staff lovely, shout out to Gary who used to “send” flowers from my hubby at his own cost and John who heard about what was happening and turned up at the door with some basics.

I used to work for Voyage Care, and I’m ashamed I ever did. They claim to care, but they don’t. Serious concerns get covered up. Staff who speak up are treated like the problem. Nothing will ever ever change.

The people they support don’t come first. It’s all about protecting the company and its image. Good staff leave because they can’t watch this happen every day. I’m glad I left. Staying there and seeing vulnerable people let down constantly was unbearable.

There has been a huge turnover of managers in the last few years, with many leaving suddenly or being moved on with it being rumoured that they are being given a financial incentive, perhaps they know stuff that others don’t.

Experienced staff are leaving because serious concerns are ignored or mishandled. For example, I’ve left because I raised a whistleblowing concern as I was ignored and subject to detriment.

Safeguarding is not taken seriously. When safeguarding concerns are raised, they are often delayed with reporting to family members and the local safeguarding team and then watered down, or even dismissed entirely. Staff who speak up are treated as problem causers. Concerns raised about sponsored staff almost never lead to meaningful action. This creates an unsafe environment for the people receiving care and a culture of fear for us staff.

Voyage Care is a multi-hundred-million-pound business funded largely by public money, much of it intended to provide proper care and support. It is owned by private investment firms, including one backed by a sovereign wealth fund. Money appears to be prioritised for profit and investor returns rather than safe, effective care. Because if they used that money to the benefit of the people we support, I wouldn’t be writing this.

To the families of loved ones are supported by Voyage Care, they ask you not to install cameras in bedrooms, but you absolutely can, and it’s the right thing to do. After you have evidence, contact a journalist and share it with them. It’s the only way action will be taken!!!

Bunch of clowns, the manager her side kick and the remaining support worker are the biggest bunch of clowns I have ever met 🤣 no consistency, structure or stability from these people for the pws, none of the people they support are put first, only their own needs, a manger that thinks she is funny by making comments about another member of staff by saying "he'll have to fly his helicopter then won't he to the pws" why would you drag a pws into a bitchy comment, £20 was given to another member of staff for fuel so a pws could have a home visit in Sheffield, and when it was mentioned £20 wasn't enough, she said what she did, what a pathetic person and stupid comment to make Infront of a pws. The side kick isn't much better-if you don't want to be asked anything about your partner not liking your dog and doesn't want it in the house, don't sit in a pws's flat and talk about them then, then moan that you don't like being asked questions about your partner and dog, durrrr ! you won't be getting very far in your career 🤣 and as for the remaining support work "an accident waiting to happen" you elephant in the room" maybe if you stopped smoking "the good stuff" you may get somewhere in your life but I very much dought it, worse place ever to work, none of them know how to run a service lol, bunch of liers,I was accused of putting in a safe guarding and it was Amy Withers that did it but own up to it NO ! the support worker that's left at Barrows Reach threatens the pws by saying "she will leave if they tell management" she is intimidating and she manipulation them into what she wants to do, takes their choices away from them and does not promote independence and the manager is happy for this, FFS Beth Boyde (or what ever it is) told me she is very confrontational 🤣 you'll meet your match darling, managers little pet, get a pat on the head,well done 🤣, I thought the last manager was stupid but this one is a first class grade A numpty, voyage care is such a poor run company, the top dogs need to realise this and as for the pay "don't bother" plenty of well ran care companies offering more pay and treated way better for your commitment and service,Barrows Reach is so poorly ran it's a joke, can see this place shutting HOPEFULLY ! the one guy may have a chance of a better quality of life and won't get bullied by management and staff

I worked for voyage care for 2.5 years loved it so much I’m a lady of a certain age and struggling with menopause I was assured the company supports this I brought it up in every review I was reassured they supported menopause the last straw was I had a questionnaire about my menopause a tick list No support what so ever ……. I told the field support I was struggling after a tick list on her lap top she closed her lap top no support what’s so ever a week later I walked out I’m under investigation for being firm but fair …… in 2.5 yrs we had 6.5 office new staff new rules pws and staff didn’t know weather it’s Xmas or Easter with new rules come on voyage support is women of a certain age ……. I feel like going to the media I do have a family member in the media she wants me to speak up x

I have worked for this company for more then 5 years .Mostly in senior position .I have met and work productive with few of management staff over these years of my activity .Until 2023 when a Clinical Lead have been hired. She was promoting the misconduct by encouraging the staff to swear in staff meetings , bullying at work (dragging staff in natzi meetings and accuse them unfairly)and unsafe practice caused by constant pressure.She created in this beautiful care home with absolutely amazing residents and care staff, her own toxic enviroment.Her management was rejected by any clinical staff.Is not at all an achievement to be senior and not have any clinical staff following you and believe in your management.From some strange reason she was proud of not leading anyone .No matter how many complaints have been raised by staff about her abrupt conduct , the Company and especially the Clinical Operations Manager who oversee that place preferred to ignore the real issue . A lot of staff suffered , most of them scared to come to work.I have been bullied by this Clinical Lead for months .Unfortunately for me the manager who conducted my case was the same who oversee the care home in Norton Fitzwarren .I have been left without any protocol to protect me over the grievance period ,at the sick pleasure of this Clinical Lead.Above all the company decided that is fair , healthy and safe for this Clinical Lead with suspicion of bullying to deal with my sickness formalities .Sickness caused by her constant pressure , abrupt approach and unfair treatment .I have requested this protocol to this manager who conducted my case with no reply ,like is normal .The outcome of my complaint was pathetic and weak .I have decided to leave the company before losing my health completely .I have realised at the end , these values which I believed in, this ETHOS doesn't exist anymore .I have heard recently that she has been invited to leave.Well done HR ,seems the rules and policies are applied randomly. I hope that at some point this company will review the work of their managers ,promote their values and protect the employees .I also hope that will never be another case of bullying at work.Don't forget that fame , credit , imagine are aspects of the business too.Having 64% negative reviews must tell you something.The date of my experience is wrong , the calendar doesn't allow me to set it in 2024 when I've raised my concerns.

If you look at the responses on here from the lower management that should confirm everything being said in the reviews regarding the Edinburgh services, its blatantly aggressive & they are talking the way they talk around the pws & exactly as described in the negative experiences others have highlighted. This is how the boss likes it - toxic. It's good in a way that this is the case as it gives legitimacy to those people & suggests the management aren't clever enough to see this. Calling whistle blowers horrible names & attacking them? Questions regarding fake names? Come on, we've been bullied enough & some of us sadly very ill because of the experience, so maybe think about that when you can't understand why people don't want to be subjected to anything else "the boss" puts you lot up to. Also worth considering some of the management aren't even aware or haven't met the people they are slandering.

Just want to highlight that not all of the people in these services are bad people, some are very nice & good at the job, it's just ashame that they don't have any good leadership we all hope these reviews help towards making that change in the future, for the staff & the pws.

Douglas Finn

I know who you are and you are right.
Ignore the "Stepford staff" not an independent thought between them.