Volvo Omdömen 36

The garage at Endeavour Volvo West London Chiswick tried to reschedule on me multiple times including after I had driven almost a hour to get the car there on the day of the booking. The garage eventually took my car for a required manufacturer recall on 26th of Jan estimating 4 days to get it back at no cost. They still have it after almost 4 months so far. I have not been offered a replacement vehicle despite many requests. There have been various conflicting and changing reasons given at different times but, at time of writing, the garage will not even give me any update on what is left to be done, the reasons for the delay or any expected timeframe for completion and return of the vehicle. Volvo UK have been the cause of some parts supposedly taking over a month to arrive at one point but are unwilling to help at all because my car is 6 years old and a hybrid so they told me I should just use the combustion engine on the car that I can’t get back instead of getting the battery fixed. The garage are very difficult to reach and customer service have called me back only twice since the car went in almost 4 months ago despite promising a call back on tens of occasions. They also have added £1500 of charges for repairing a known flaw and did not inform me at the time of booking that the car wouldn’t be repaired there but would be driven to another garage outside London for the work. It has not been made clear if they are adding costs onto the bill for me by acting as a middle man without my knowledge beyond the cost of my petrol to get it to the other garage and back. On a previous service I asked them to check the charger which they told me was fine but then later turned out to be the problem, meaning no battery use for over a year in the end. They have not responded at all to a formal written complaint. Unless you can go months at a time with no car then I would sadly not buy a Volvo again even though I like the product itself when it briefly worked

Hej har en Volvo xc60 plug in hybrid. Der blev problemer med det elektriske. Først fik jeg en rigtig god hjælp og service. Og værkstedet kan jeg ikke sige noget dårligt om, men som tiden skrider frem så er der problemer med en del af batteriet og der skal et nyt til. Så er det at Volvo begynder at sylte sagen, bilen har stået på værkstedet ca 2 måneder og der er ikke et lyspunkt om hvornår man ser sin bil igen. Værkstedet prøver at glatte det ud og de står forskud over kunderne. Og det er meget dårligt at man ikke kan få fat i nogen som tør at stå til ansvar over for det der bliver solgt til folk. Er meget træt af og være ejer af Volvo. Skulle ha købt Skoda. Træt er Volvo ledelsen

Volvo Customer Care have not responded to the outcome of our concern investigation. Despite many calls and emails VCC have just ignored our communication. As a customer this is the poorest behaviour from a company, rude in fact, the customer means nothing to the global brand, really poor behaviour. And after 9 weeks we are still waiting, outrageous behaviour!

I have just got a brand new xc60 B5. Great car, 3 weeks ago. Installed update 5.0.5. Update has ruined the car systems. Nothing works now. Don’t install the systems 5.0.5 update it will ruin your Volvo.

I am writing to formally raise a complaint regarding the handling of my vehicle by Volvo West London Endeavour.
Despite contacting multiple members of staff and senior management — including Miss Ella Gromley, Mr Shersa Ahmedzai, Mr Russell Hilsum, Mr John Caney, Mr Andrew Shackleton, Mr Alex Murkett, as well as the Volvo UK Customer Service Line — no satisfactory resolution has been provided. If you need, I can share all emails

My vehicle displayed an “Electronic Park Brake Issue” warning in January 2026. I contacted Volvo West London Endeavour and was given a service appointment for 3 February 2026. I delivered my vehicle on 2 February 2026, in good faith, expecting timely diagnosis and repair.

However, the situation has become completely unacceptable:

Excessive Delay

It has now been 7 weeks since my scheduled appointment date, and the diagnostic and repair process has not even started. My vehicle has not been taken into the workshop and remains parked outside. Waiting 7 weeks without any progress is entirely unreasonable.

Lack of Communication

Despite sending numerous emails and making repeated calls, I have received no clear update regarding when my vehicle will be inspected or repaired. This lack of communication is extremely frustrating and unprofessional.

Failure to Provide a Courtesy Vehicle

I have clearly explained that my son has diagnosed autism and ADHD, and that a vehicle is essential for our daily life — including school transport, therapy sessions, medical appointments, and social activities. Despite making this situation clear, no courtesy car has been provided. I can share doctor result reports, school reports

This situation is now having a serious impact on my family’s daily life. I find it unacceptable that, despite my patience and repeated attempts to resolve this matter, no practical support or timeline has been given.

I am therefore requesting the following as a matter of urgency:

Immediate confirmation of when my vehicle will be taken into the workshop

A clear and realistic timeline for diagnosis and repair

Provision of a courtesy vehicle without further delay

Kind regards,

Absolutely outstanding service from Lily Dean at Riverside Volvo Hull. From the first moment we spoke she was professional, friendly and incredibly knowledgeable about the Volvo cars. Nothing was too much trouble and she made the whole process smooth, straightforward and enjoyable.

Lily kept me fully informed throughout and went above and beyond to make sure everything was perfect even ensuring that the Humber bridge was recognising my new car . It’s rare to find someone so genuine and helpful in car sales, and she is a real credit to Riverside Volvo long may she stay at Riverside Hull as I will definitely return for a new car in 2-3years time the customer experience was superb.

If Google allowed it this would be a 6-star review. I would highly recommend asking for Lily Dean if you are visiting Riverside Volvo Hull. Fantastic experience from start to finish.

I purchased a 21 plate XC40 in August 2024, it had less than 9000 miles on the clock. In April 25 both key fobs stopped working, so the batteries were replaced. In September 25 both key fobs stopped again, the service department said I needed new batteries which they fitted even though I had said new batteries had been fitted earlier in the year. In January 26 both fobs stopped working again. No surprise to me that changing batteries did not fix the problem. The car was then booked in for further investigation. I received a call later that day stating that the VCM battery needed replacing which would cost £363. In addition the boot struts needed replacing at £320 each. At this point the car had done around 20000 miles. I queried both issues based on the age and mileage of the car. Basically told I was just unlucky!
Car went in to have VCM battery changed, this did not solve the problem so they had to fit a VCM module costing £1500 plus Vat!! Told this did not solve the problem and that car would need to go in again. The car went back in and somehow this time they fitted the same parts again and it worked!!I again queried this as to whether it is common and acceptable that these parts fail in a low mileage 4 year old car, the answer was yes you can expect the battery and module to only last 4 years!! According to Dr Google this is not the case.
Very disappointed in what I thought was a quality car.

Can I give negative stars for Volvo? What a shit show Volvo is when it comes to service. My car will not function without a part that has failed after warranty. The part has to be manufactured by Volvo in Sweden. The part was paid for and ordered on or around October 1st 2025. It is now March 9 2026, and neither the Volvo repair center or Volvo Sweden can give me an ETA on the finished repair of my car. Never, Never, Never buy a Volvo product

Cut a long story short we had a brand new Volvo ex30 from Volvo Bolton problems from day 1 driving it home they had it in workshop longer in 8 weeks than we had it got in touch with Volvo head office and they weren’t interested either so we received our money back we had items still left in the car the last time they had it back for repair we are still waiting for two brand new rain cagoules they have been promising to return these coats as they weren’t cheap it’s a waste of time calling or emailing as they don’t answer what a car and company keep well away this is still ongoing from middle of January 2026

absolutely disgusting customer service ,we will never purchase a volvo again . The ""Manager""in Bishopstown cork volvo has no customer service skill . my advice to anyone is do your Research .

My Volvo XC60 2017. I really enjoy the comfort for my long distance trips. It's a fun car holding the road very nicely. I was in New Orleans and parked in front of Charles Pl.. I was behind my car leaning on the grill with my thighs unloading. A Suburban came up behind me and didn't stop. My Volvo had enough give (like a spring) that I did not get hurt at all. So thankful and what a blessing. I've had it for 7 year and love it. The dash board alway seems to have a red light on.

Beware of the Volvo electric Ex30. A letter to us from Volvo recently pointed out that our car, just over a year old now, risked fire breaking out in it's battery. They ask us to change the charging settings to ensure the battery is never charged over 70%, which reduces the range to around 154 miles, a level very inconvenient for us and certainly not what we were told when we bought the car. They say they are working on the problem, which I am sure they are, but things are getting worse: another letter today asks us never to charge up in a covered area, which is further inconvenience as our charger is inside our garage. We phoned Volvo asking for compensation to help us buy a car which meets what we paid for. Their answer was short and negative!

Disgraceful customer services. I have waited FIVE days and still no response with regard to something very simple and nothing has come back. Once some companies get your money, it seems like any backup/follow up goes by the wayside.

I bought my car under the Volvo Selekt approved used car programme. I have a 2019 Volvo XC 40 and it has been the worst car that I have ever owned. Don't be fooled by the reputation of the previously Swedish owned Volvo organisation as Volvo now is very much owned by the Chinese and it shows.

At 35,000 miles my crank shaft went. It had done so much damage to the crank casing that they actually had to replace the entire engine as there was so much particulate metal in the oil that it had damaged other parts of the engine. At the time they had to also change the flywheel because it was so damaged. No one told me they were changing the flywheel and under their warranty system they don't inspect or change the clutch as it is considered a wear and tear item. However, if I am not the one damaging the clutch it should have been considered. Or at least given me the opportunity to put a new clutch in when changing the flywheel. as it is an 8 hour gearbox out job if the clutch does go wrong.

And low and behold less than 20,000 miles more I have now had to have a new clutch and a new flywheel at my own expense.

My car hasn't even done the manufacturers warranty mileage, as I am at 57,000 and I have had a new engine, two new flywheels and a new clutch. And Volvo seem to feel that because I bought my car on finance it is the finance company's problem. They didn't manufacture the car, Volvo, you did. In fact I think you have literally said everybody but you should be spoken to.

I will be speaking to the motoring Ombudsman because this is shocking. Please, please, please read this before you buy a Volvo.

More than that, Volvo know they had a problem with this model of XC 40 as my dealership reliably inform me that they have had many cars back with the same problem. With so many car manufacturers out there, there is better than Volvo available to you.

Ich habe in 10/22 einen Volvo XC 40 gebraucht gekauft. Seitdem immer diese Werkstatt regelmäßig aufgesucht und mein Geld hingetragen. Dieses Jahr nun eine Anfrage an meinen Bearbeiter gestellt und um ein Kostenvoranschlag für eine planmäßige Durchsicht gebeten:

Sehr geehrter Herr ......, 14.10.2025

ich habe heute den Radwechsel auf Winterreifen durchführen lassen und auf eine Einlagerung und ggf. Austausch der Sommerreifen verzichtet, da ich zukünftig plane, Ganzjahresreifen einzusetzen. Zudem sind die Kosten für die Radeinlagerung in Ihrer Werkstatt gegenüber 2023 auch gestiegen, was für die Kunden nicht nachvollziehbar ist.
Für den anstehenden Standardservice bei meinem Fahrzeug bitte ich um ein Kostenangebot, um zu entscheiden, ob der Service in einer Premium-Werkstatt für ein, inzwischen sechs Jahre altes Fahrzeug, noch angemessen ist.
Die Situation des sporadischen Ausfalls der Rückfahrkamera, was nach dem Service und der HU vom 29.10.2024 auftrat, ist leider nach wie vor nicht behoben. Ein Angebot zum Austausch der Kamera bei Notwendigkeit, im Dezember 2024 telefonisch mit Ihnen vereinbart, hat mich leider nicht erreicht.
Auch die Volvo-Cars-Kundenbetreuung konnte hierbei nicht wirklich unterstützend wirksam werden. Am 05.02.2025 hat mich Herr .......... dazu informiert, da er mit Ihnen Rücksprache gehalten hat. Eine Reaktion Ihrerseits gab es dazu leider nicht.
Ich freue mich auf eine Rückantwort.

Freundliche Grüße

Eine Rückantwort gab es hierzu bis heute nicht. Ich glaube, das spricht für sich. Die Werkstatt hat es einfach nicht nötig die einfachsten Höflichkeitsregeln im Umgang mit den Kunden einzuhalten.
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Volvo EX30 - the car is not ready yet. Driving may be dangerous, especially if you come across a drop of water. If you brake, don't ever dare to break in a curve, you may never know where your car will throw itself and stop - simply frightening as I never felt before and so frequently. The app is full of bugs, well, the car itself is, too. Volvo says there is no support for the app in Israel, so it is my problem to have bought a car not fully supported. I cannot imagine what they support or guarantee!Be careful, think twice before buying...

Be careful! The service subscription is pure robbery. You have no rights. If the car is sold or even not in use (de-registered), you will pay the full amount until the end...

Ganske tilfreds med min Volvo hybrid bil.

Men noget frustreret over at Volvo indkalder min bil til kampagne-tjek da bilbatteriet har risiko for at gå i brand under ladning.

Efter tjekket finder vi så ud af at min bil er en af dem med fejl og der aftales ny tid med værkstedet en måned senere. Bliver så ringet op af et værksted som på ubestemt tid udskyder reparationen. Fordi Volvo ikke kan/vil levere reservedelen.

Jeg kontakter Volvo Danmark for brændstofskompensation i den periode de udskyder oprindelig aftale med, hvilket de er fuldstændig ligeglade med. Det koster mig flere tusinde kroner mdl. at jeg ikke kan lade min bil, fordi de vælger at nedprioritere levering af reservedele til min bil (værkstedets ord). Så udover at jeg skal ulejliges med at undvære min bil i sammenlagt tre hele arbejdsdage, så skal jeg også betale for ekstra benzinforbrug grundet en fejl der var på bilen allerede på købstidspunktet og jeg skal ulejliges med at holde jævnlig opdatering på værksted med levering og reparationsaftale.
Bare ikke godt nok Volvo.

Ford har haft et lignende problem og de kompenserede kunderne med et brændstofskort med 2.500-5.000 kr.

Good 👍 Nice pic