I just moved to VoltShare and my key reason for doing so was the incredible customer success and on boarding. I’m not prone to superlatives but Kerri-Lee was fabulous. Helpful, attentive, all the thin... Se mer
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Really smooth process from start to finish. Kerri-Lee was especially helpful when setting up the app and following up on an issue which was quickly resolved.
We had a car charger fitted promptly, by good workmanship from Partridge electrical services Aylsham on behalf of Voltshare. Kerrie-Lee from Voltshare talked us through downloading the App and instal... Se mer
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We have an EV charger at home, so when booking our stay in Cornwall, having a charger at the property was a non-negotiable. I was a bit nervous since I’m not very familiar with public charging, but th... Se mer
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Företagsinformation
Skrivet av företaget
VoltShare are an Electric Vehicle (EV) charging network, working with destination businesses and venues to create EV-friendly escapes and communities. An all-in-one, fully-integrated EV charging solution ensures businesses can provide Pay-as-you-go EV charging services that generates revenue and without any costly subscription fees. Visit us www.voltshare.co.uk to supercharge your venue today!
Kontaktuppgifter
1 Elmfield Park, BR1 1LU, Bromley, Storbritannien
- 0808 303 0629
- info@voltshare.co.uk
- voltshare.co.uk
4,8
Utmärkt
121 omdömen
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Truly rock star service
Truly rock star service. Second occasion in just two years and hundreds of guest charges that I’ve needed to contact the customer success team. Kerry-Lee thinks like an owner, she walked me through the steps I needed to get us back up and running in no time.
14 november 2025
Omdöme utan inbjudan
Svar från voltshare
Thank you so much for your kind words, that really means a lot! 😊
It was an absolute pleasure helping you get everything back up and running. We always aim to provide the kind of support we’d hope to receive ourselves, so I’m thrilled to know my assistance made a difference.
Kerri-Lee (Customer Success Specialist)
The Best Customer Service
From purchase, through installation to the end user experience and host management via the app I have had 5* service from Kerri-Lee at Voltshare.
I have rarely come across such pro-active and responsive customer service and my electrician was impressed with the quality of the product, ease of install and technical support. Thanks so much Kerri-Lee!
14 november 2025
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Svar från voltshare
Thank you so much for your lovely review, your feedback honestly made my day! 😊
It’s been an absolute pleasure supporting you from the very start, and I’m thrilled to hear that both you and your electrician were impressed with the installation and product quality.
At voltshare, we take pride in making the whole experience from purchase to use, as smooth and enjoyable as possible, so it’s wonderful to know that came through.
Kerri-Lee (Customer Success Specialist)
Guests find charging easy with Voltshare.
We installed a Voltshare EV charger at our self catering holiday let in the Lake District in October 2024 on the recommendation for our letting agent. While use was initially very low, we have seen a substantial increase over 2025. Guests have not reported any issues with getting it to work, and billing has been very straight forward. To what extent it has increased booking is hard to know, but it must be helpful and after some initial doubts, I'm pleased we got it done and chose Voltshare. They have been very efficient, easy to access, and provide an excellent app making keeping track of payments effortless.
4 november 2025
Omdöme utan inbjudan
Svar från voltshare
Thank you for sharing your experience! At voltshare, we aim to provide chargers that are easy to use, supported by a reliable payment system and an intuitive app that makes billing and payment tracking effortless. We’re delighted that you chose voltshare and even pleased to hear that you feel we’ve achieved our goals. Our support team is always on hand if you ever need anything, and we’ll continue striving to deliver the efficient service you can rely on.
Kerri-Lee (Customer Success Specialist)
Superb company to deal with...highly recommend.
Voltshare have to been one of the best companies we have ever dealt with, the customer care is superb.
Our guests have found the process of charging very easy, no hiccups.
As we installed the unit ourselves we contacted them several times needing information and they were extremely helpful every time. We had the connection done by a local electrician instead of one of the approved installers which saved us alot of money...even without getting the grant.
Highly recommend Voltshare.
3 februari 2025
Omdöme utan inbjudan
Svar från voltshare
Thank you so much for your amazing review!
We’re thrilled to hear that you’ve had such a positive experience with us and our customer care team were able to assist you effectively. It’s fantastic to know that your guests are finding the charging process easy and hassle-free, which is what we aim for. We truly appreciate your recommendation and are here to help whenever you need us in the future.
Kerri-Lee (Customer Success Specialist)
Brilliant company with fantastic folk!
We had such a wonderful experience with Voltshare! From the moment we first contacted them, the team was friendly, attentive, knowledgeable and genuinely eager to help. They really took the time to understand our needs and meet them.
What impressed us most was how quickly they responded and how proactive they were in keeping us updated. It’s so refreshing to see a business that truly values its customers and goes above and beyond to make sure you’re satisfied.
We honestly can’t recommend them highly enough — if you’re looking for a company that combines professionalism with a genuinely caring attitude, look no further! Our sincere thanks to Kerri-Lee and the team at Voltshare.
6 oktober 2025
Omdöme utan inbjudan
Svar från voltshare
Thank you so much for your amazing review!
I’ve shared your kind words with the rest of the team, and they were absolutely delighted to hear them. We always strive to provide a professional service while keeping a personal and caring approach, so it’s really rewarding to know this came through and was appreciated.
We’re so pleased you had such a positive experience with us, and that you would highly recommend us. It’s feedback like this that keeps us motivated to continue giving our best!
Looking forward to continuing the support throughout your EV journey with us!
Kerri-Lee (Customer Success Specialist)
Brilliant service
We decided to install a charger as our holiday lets are in a rural area with the closest large supermarket and public chargers some distance away. Also we had noticed that the advertising platforms we use increasingly have the availability of an EV charger as a filter on searches and few holiday lets in our area have an EV charger. The subject of EV chargers have been discussed on holiday let owner social media and noticed that Voltshare was highlighted as beings a great company to deal with. From our first enquiry to Voltshare through to installation the process was seamless and completed within 6 weeks. Customer service is first class, responsive and having the ability to easily contact them and speak to someone who has been involved since the begining of the project is great and a breath of fresh air in comparison to the usual customer service experience we are used to these days. Our charger went live at the end of June which meant most of our summer and autumn bookings had been made by guests who did not necessarily have an EV. However the couple of remaining weeks have been booked by guests looking for an EV at their holiday rental. Our first guests to use it loved the convenience of being able to plug in at the cottage. In fact they mentioned it in the 5* review they gave us on Airbnb. It is early days but am confident having the charger here will help secure more booking
28 juni 2025
Omdöme utan inbjudan
Svar från voltshare
Thank you so much for your wonderful review! We really appreciate you taking the time to share your experience!
It’s fantastic to hear that everything from your first enquiry right through to installation felt seamless, and that our customer service team made things easy for you. We always aim to provide excellent service and ongoing support, so it’s great to know we delivered on that promise.
We’re so pleased to hear your guests are already enjoying the convenience of having an EV charger on site, that’s exactly the kind of positive impact we love seeing.
Kerri-Lee (Customer Success Specialist)
Exceptionally helpful staff providing an excellent service.
The staff went out of their way to make our experience with Voltshare enjoyable and were attentive to all our needs.
12 september 2025
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Svar från voltshare
Thank you for your wonderful review! We’re thrilled to hear that our staff provided you with exceptionally helpful service and went above and beyond to ensure your experience with voltshare was enjoyable. Our team is dedicated to being attentive to the needs of our customers, and it’s rewarding to know that their efforts made a positive impact on your experience. Your satisfaction is our top priority, and we’re committed to maintaining this high level of service. We look forward to continuing this support, throughout your EV journey with us!
Kerri-Lee (Customer Success Specialist)
Very good company to deal with
Very helpful professional staff from start to finish
15 augusti 2025
Omdöme utan inbjudan
Svar från voltshare
Thank you so much for your fantastic review! We’re delighted to hear that you found our staff helpful and professional throughout the entire process. Supporting both drivers and site owners is incredibly important to us, and we’re glad we could assist. Your satisfaction fuels our commitment to providing excellent service.
Kerri-Lee (Customer Success Specialist)
Excellent service.
I decided to install an ev charger at my holiday cottages and from the moment I contacted Voltshare the customer service was excellent. The install went seamlessly and Kerri-Lee has been very pro-active helping me with suggestions for my advertising and giving me confidence in the company. I think I am in good hands.
24 september 2025
Omdöme utan inbjudan
Svar från voltshare
Thank you so much for your wonderful review and kind words! We’re thrilled to hear that your installation went smoothly and that you found our customer service to be excellent. Our goal is to provide excellent customer service and support, including proactive advertising advice. We’re delighted that you felt we achieved this, and we look forward to continuing to support you!
Kerri-Lee (Customer Success Specialist)
We recently had an EV charger installed…
We recently had an EV charger installed by Voltshare at our holiday let cottage in Skye and couldn't be happier with the experience.
Everyone we interacted with from sales and project co-ordination (Julian and Allister), to customer service support (Kerri-Lee), to EV installation (Stuart) was friendly, knowledgeable, and very responsive to all our questions.
They guided us through the installation process clearly and efficiently, making sure we were informed at every step. After the installation was complete, they followed up to ensure everything was working perfectly.
It’s rare, and a real delight, to find a team so dedicated to customer satisfaction these days.
22 augusti 2025
Omdöme utan inbjudan
Svar från voltshare
Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with our team during the installation of your EV charger.
It’s wonderful to know that our team made the process clear and efficient for you. We take great pride in delivering excellent customer service and are committed to ensuring your satisfaction. Your kind words truly validate our efforts, and we genuinely appreciate your feedback.
We're always here to support you on your EV journey!
Kerri-Lee (Customer Success Specialist)
Excellent charge whilst at the Watermill theatre …
I used VoltShare chargers at the Watermill Theatre Newbury earlier this week.
I’ve not used VoltShare before but it all worked seamlessly and the App and user instructions were the best I’ve come across in 8 years of EV charging.
Overall a great experience getting a full charge whilst enjoying a fantastic performance of Jesus Christ Superstar.
12 augusti 2025
Omdöme utan inbjudan
Svar från voltshare
Thank you so much for your fantastic review! We’re thrilled to hear that you had an excellent charging experience at the Watermill Theatre.
It’s great to know that our app and user instructions made your charging seamless. We strive to provide the best service possible, and your feedback truly means a lot to us.
We are delighted to hear you had a great experience enjoying the performance, whilst having the convenience of charging your car.
Kerri-Lee (Customer Success Specialist)
How to do customer service
Things to be aware of:
I had preconditioning (only, no charging) scheduled for the following day on my vehicle e-golf and the charger charged my car for 17 minutes then stopped (presumably because of the scheduling). So be sure to disable any scheduling before starting a charge. Also, adding notifications to the app to inform users of failed and completed charges would be useful. Also be aware of the minimum payment of £2.40 which is fine if you want more than 5 kWh but not if the charge stops before then.
I phoned VoltShare and spoke to Kerri-Lee who arranged to refund the minimum payment for the short session and helped me identify the cause of the stoppage so the next charge was unhindered.
Kerri-Lee is a real asset to VoltShare and an example to other companies of how to do customer service. In an era where so many companies are keen to deploy an AI chatbot to handle customer issues, VoltShare show that we don’t need or want more chatbots - we need more Kerri-Lees.
13 augusti 2025
Omdöme utan inbjudan
Svar från voltshare
Thank you for your wonderful review and feedback! I truly enjoy working at voltshare as their Customer Success Specialist, where we all have a shared passion for exceptional customer service!
We understand how crucial it is for drivers to get the charge they need. So, it brought me great joy and your kind words truly made my day. I'm thrilled to hear that you appreciate the personal touch we strive to provide as we share your frustrations with automated chatbots!
Kerri-Lee (Customer Success Specialist)
Responsive, reassuring and very professional!
I had a query about my relatively new EV charger following some guest feedback. Kerri-Lee in the Customer Success team is absolutely brilliant! She is professional, very knowledgeable and helpful and reassuring. I am finding that my charger is already generating additional business for me - guests have told me that Devon has insufficient public charging points so are finding mine a great convenience. Thank you again VoltShare and Kerri-Lee!
14 augusti 2025
Omdöme utan inbjudan
Svar från voltshare
Thank you for such a wonderful review! As the Customer Success Specialist at voltshare, my goal is to provide exceptional support and assist our customers on their EV journey. Your kind words truly mean a lot to me!
I’m delighted to hear that your EV charger is generating extra business. With the rise in EV sales, the demand for charging points is indeed growing. As your guest mentioned, many areas, including Devon, face a shortage of public charging options, making it a great convenience for your guests to have access to a charger at your holiday let.
Kerri-Lee (Customer Success Specialist)
Frustrating charging issues
Using the voltshare charger at hook farm cottage, charger kept completing the charge without me stopping the charge and emailing me that charge was complete, it became very frustrating having to go back to the car to unplug the cable to enable me to restart the charging when everything was ok with the car settings.
This would happen within minutes of starting a charge even when it has been charging for a few hours previously and stopping without any reason.
Technical support were excellent at helping out when needed and looked into the matter, they found out that the charger was faulting on 'over/under voltage' and this was an issue with the campsite supply. They altered some settings within the charger unit and there was no faults when I connected up and charged overnight. (Charger output was 5kwh instead of 7kwh).
Great customer service when you need it most.
10 augusti 2025
Omdöme utan inbjudan
Svar från voltshare
Thank you for sharing your experience! We aim to provide excellent customer service, so we're delighted to know we met your expectations.
We understand how frustrating charging issues can be, and while we can’t control supply problems like undervoltage at a site, we always strive to find solutions to assist drivers. I'm glad to hear you had a great charge last night!
Kerri-Lee (Customer Success Specialist)
Very Happy
We recently installed a Voltshare charger at our holiday let and it is already making a huge difference. It means we don't have to stop nearby to charge our car and we are also seeing new bookings who selected our property for their holiday as it has a charger.
11 augusti 2025
Omdöme utan inbjudan
Svar från voltshare
Thank you so much for your wonderful review! We’re thrilled to hear that our charger is making a significant difference for your holiday let. It’s fantastic that it not only saves you time but also attracts new bookings! We look forward to seeing even more charging sessions and supporting you with your EV journey!
Kerri-Lee (Customer Success Specialist)
Kerri-Lee great help
Kerri-Lee was exceptionally understanding and knowledgeable in resolving a charging issue i had, what could have been very stressful was made to feel very organised, thank you.
29 juli 2025
Omdöme utan inbjudan
Svar från voltshare
Thank you so much for your kind words! Our aim is always to help drivers with charging and make the process as smooth as possible. We're so happy we could assist you and turn what could have been a stressful situation into an organised and positive experience.
Kerri-Lee (Customer Success Specialist)
VoltShare EV charge point installation - a breeze
Kerri-Lee in Customer Success was the 'visible face' of VoltShare and she did an impressive job; she explained the VoltShare app and its options early on and she co-ordinated with their proficient cabling contractor so the installation was seamless. She also made sure we understood what VoltShare means for our tenants at Morfan in Newport, Pembs and the many benefits. Thank you.
14 april 2025
Omdöme utan inbjudan
Svar från voltshare
Thank you so much for this wonderful review, it truly means the world to me and the entire voltshare team.
I'm delighted to hear your experience was seamless from start to finish. It was my pleasure guiding you through the app and coordinating the installation at Morfan in Newport. Knowing that you feel confident about the value this brings to your guests makes all the difference.
Your kind words are incredibly encouraging and motivate us to continue delivering the high standards our customers deserve. Looking forward to continuing this support!
Kerri-Lee (Customer Success Specialist)
Excellent customer service
15 juli 2025
Omdöme utan inbjudan
Svar från voltshare
Thank you so much for taking the time to leave a review. Providing excellent customer service is our top priority, and I’m thrilled to hear that we were able to meet your expectations!
Kerri-Lee (Customer Success Specialist)
Charger offline problem
We had a problem with the charger being offline at our holiday cottage. Turned out the router SSID and password had been reset by a previous guest. Kerri-Lee was absolutely brilliant as it took several calls between her, the landlord and us. All got sorted and meant a lot as we could now charge the car at a lower cost and conveniently. Really impressed and grateful! 👍👍👍
2 juli 2025
Omdöme utan inbjudan
Svar från voltshare
Thank you so much for this wonderful review and your kind words! 😊
We understand how crucial it is to have reliable charging for your car, and I was determined to get the charger online so you could charge without any stress. Your patience during the troubleshooting process was incredibly appreciated, and working together with you and the landlord made all the difference.
I'm absolutely delighted we got everything resolved and that you could charge your car conveniently for your journey home.
Kerri-Lee (Customer Success Specialist)
Holiday Home EV charger …
Installed a Voltshare EV charger at our holiday home. Our local electrician installed the charger without difficulty - It was the first time he had installed one. Operating the charger is simple either via the app or via Apple Pay. The Voltshare team talked me through some of the App functions which allowed me better connectivity. Overall very impressed and hope our guests find it as easy to use.
10 juni 2025
Omdöme utan inbjudan
Svar från voltshare
Thank you so much for a fantastic review!
Our goal is to make charging, whether through the app or app-less, simple and straightforward for EV drivers. I’m thrilled to hear we’ve achieved that, and I’m confident your guests will find it just as easy to use. We’re always here to provide support whenever you need it, and I’m glad we could assist with the app functions and connectivity! 😊
Kerri-Lee ( Customer Success Specialist)
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