The customer communications when I first tried to get help was very frustrating until I was able to chat with Lawrence and he was most helpful. He sent links and screen shots for me to follow which ma... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My website and emails went down unexpectedly and I was able to get this resolved very quickly with the support team at Vodien, in particular Merchael. Thank you for getting everything resolved so fast... Se mer
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Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the p... Se mer
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The best thing about Vodien is that there is a real human being available on a live chat, 24 hours a day. They have helped me understand technical stuff like the difference between who hosts a websit... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Kontaktuppgifter
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapore
- vodien.com
4,4
Utmärkt
1 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick easy interaction to resolve my…
Quick easy interaction to resolve my issue.
30 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Nestor,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Straight forward and clear…
Straight forward and clear communication to resolve issues. Have found Vodien support to among the best I have encountered. Thank you and keep up the good support.
28 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Highly recommend to use Vodien
Highly recommend to use Vodien.
1. they are patience
2. they are professional
3. 24/7 for help
4. many more
29 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Jeremy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
I highly recommend Vodien
I highly recommend Vodien as your domain and email provider. Every time I have something that I need to fix they are always 100% helpful and solved straight away. I have my own small business so I managed it all myself, all the IT and Vodien never let me down as my IT support. Thank you so much!!
29 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Peter,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Efficient and prompt
29 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Iggy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Great Service
Knew what was being ask for provided solution within minutes, had a real person not an AI
28 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Richard,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
After discussing my issue with Alex he informed me that they will get a review on the issues and send to me. I informed him that I wanted what ever they were preparing sent to my technical contact Jef
You did not send it the other party I requested it to be included. I am getting the feeling that the company can't not fix the issues. This has been an ongoing issue for over two months.
I requested from Alex to cc the review to my technical expert Jeffrey This was not done.
25 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Mike,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and frustration this has caused.
We understand the importance of having your concerns addressed promptly and transparently, especially when it comes to ongoing technical issues. We also regret that your request to have your technical contact, Jeffrey, included in the communication was not fulfilled as instructed.
To allow us to investigate and assist you further, we kindly ask that you email us at reviews@vodien.com with the following details:
-Your Customer ID
-Your Domain Name
-A brief summary of the issue you’ve encountered
-Any relevant case number(s)
We are committed to resolving this matter and restoring your confidence in our support.
Sincerely,
Sambrin O.
Online Experience Specialist
Vodien are always helpful
Vodien are always helpful. The staff are so patient. I have no IT knowledge at all but every time I've had to contact them they talk me through the problem and then fix it at their end if they can.
Charrise was so helpful today
24 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Kathy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Thank You Merchael
Hi Merchael,
I just wanted to extend my sincere thanks for the exceptional support you provided during our live chat today. Your assistance in enabling the 'Force HTTPS' option was not only effective but also incredibly professional and patient.
What stood out to me was how confidently and clearly you explained the steps, making something that initially felt technical and confusing, simple and manageable. You didn't just solve the issue, you turned a potentially frustrating situation into a smooth and positive experience.
It’s rare to come across support agents who are both technically knowledgeable and genuinely customer-focused. Your dedication, attentiveness, and friendly approach truly made a difference. I hope your efforts are recognized, as support like yours absolutely deserves it if anyone is worthy of a raise or commendation, it’s you.
Thanks once again for your outstanding help!
23 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Mahdev,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Efficient service
Efficient service, knowledgeable and helpful - waiting time on initial response from site could be better
21 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Karen,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
The response was fast
The response was fast, and the issue was resolved in one interaction.
18 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Solved in a matter of minutes
He understood my issue and it was solved in a matter of minutes. Extremely efficient!
13 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Clarified the misperception of my issue
12 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Nicholas Yang
Charisse is great helpful to my issue and provide solution with rapid
11 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Nicholas,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Strong marketing—weak delivery
I chose Vodien because they promise “Secure and Seamless Email Solutions” with “built-in migration tools to help you easily move existing email data to your Titan account,” plus 24/7 support if anything goes wrong. In practice, however, those migration tools simply don’t exist.
After signing up (and handing over my Google Workspace credentials via PrivateBin), I was pointed to generic YouTube tutorials—hardly the “seamless” experience advertised. None of Vodien’s support staff could walk me through an actual migration. After digging online, I discovered the real process involves manually exporting your Google Workspace mail, setting up Titan in a third-party client (Outlook, Thunderbird, etc.), then importing your messages by hand. That’s not automated, “built-in,” or even remotely user-friendly.
On the plus side, I did get in touch with real human support (not just AI chatbots), but they seemed just as baffled as I was. And with no free trial available, you must prepay before you know how—or if—the service works for you.
Would I recommend Vodien? Not for email migrations. Their marketing promises are misleading, and you’ll still end up doing most of the work yourself.
ps they do have a migration package: if you pay extra they help you, but no fee quote despite me asking.
9 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Regards,
Sambrin O.
Online Experience Specialist
Great service from Judy
Judy resolved my website and email issues in 1 interaction. Thank you very much! She is very efficient and knowledgeable unlike other agents who are unable to resolve my issue in 1 interaction. This really helps as having our email and website working all the time is crucial. We cannot afford long down time.
8 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Jing,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
I was attended by Julie and she was exceptionally professional.
I was attended by Julie and she was very helpful. She was proactive and able to provide good suggestion. I am trilled.
8 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Jack,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Why I'm Leaving Vodien After Years of…
VODIEN: INCOMPETENT AND SHAMEFUL
After years of loyalty, Vodien publicly humiliated me by suspending my fully paid website over a webmail payment that was only 3 days late on a separate account.
I immediately paid the overdue webmail bill, then made THREE desperate calls pleading for them to lift the suspension. Each time: “The accounts department is attending to it.” Hours later, my website remains suspended while they destroy my business reputation.
This isn’t poor service - it’s deliberate contempt. Even after payment, three staff members couldn’t be bothered to actually help, offering only empty promises while my clients see a suspension notice on my homepage.
VODIEN IS A DISGRACE. They will publicly embarrass loyal customers over 3 days, then leave you hanging with worthless excuses even after you’ve paid - while your business suffers.
AVOID VODIEN AT ALL COSTS. They are incompetent, unprofessional, and will destroy your reputation without hesitation.
This is how Vodien treats customers after years of loyalty. You’ve been warned.
3 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Manoj,
Thank you for taking the time to share your experience with us. I truly regret the frustration and inconvenience this situation has caused, and I’d like to extend my sincerest apologies that we fell short of your expectations.
After reviewing your account, I found that your hosting services were suspended due to the expiration of your SG Pro subscription on July 1, 2025. As this plan hosts both your website and email services, the expiration unfortunately led to the disruption of both.
Please know that we made every effort to keep you informed, having sent multiple renewal reminders prior to the expiration. These notifications were intended to give you ample time to renew your service and avoid any downtime. As no action was taken before the due date, the system automatically suspended the account as part of our standard billing process.
That said, I can see that your renewal payment has since been processed and your services have now been fully reinstated.
I want to emphasize that the suspension was in no way meant to cause embarrassment or inconvenience—it is a system-triggered action applied uniformly to all unpaid subscriptions. While I understand this may have left a negative impression, please be assured that we aim to be as transparent and proactive as possible when it comes to account status updates.
We sincerely value your feedback and respect your opinion. If there’s anything further we can assist you with or clarify, please don’t hesitate to let us know—we’re here to help.
Bern O.
Online Experience Specialist
I received friendly and knowledgeable…
I received friendly and knowledgeable service from Merchael, my issue was fixed very quickly.
2 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hello Debra,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Recommend!
I had to use Vodien's support centre again this week and I am so happy with the quick and accurate support! Thank you!
1 juli 2025
Omdöme utan inbjudan
Svar från Vodien Internet Solutions Pte Ltd
Hi Anne,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.