Vivid Racing Omdömen 

In the roughly 10 years been in business have not dealt with a distributor as terrible as this one, and the sad part it’s more of the product that they sell and don’t stand behind. The other side of it is the piss poor customer service. Been dealing with a warranty issue on FLATOUT SUSPENSION coilovers since October 2025, these are parts that Vivid seems to advertise a decent amount for on this company. We had a customer request coilovers for their Subaru and Flatout was the only company that offered options but In hindsight was the worst choice, Flatout will not respond to emails for a week plus and then finally got to a point where they completely stopped responding, Vivid got involved and response times were not much better, would typically take anywhere from 3-5 days to get a response. After Flatout completely lied about multiple claims on this entire process, Vivid Racing continues to stand behind this company, no other vendor we have ever dealt with would leave a dealer high and dry. They were given multiple opportunities to fix the issue or make it right and they fell short every time. After more research this is unfortunately not a 1 time issue, digging around forums and trying to get some type of product support or possible resolves and I found 8 other people that have had similar experiences between these 2 companies. Stay away from Flatout Suspension and stay away from Vivid racing unless you want to waste 5+ months of your time if you need any type of warranty work

- Premier Off-Road & Performance
9813 Highway 114
Lubbock, TX
806-577-0636

Vivid Racing sent me the wrong part and would not exchange it!! A $300 Sway bar. It was totally their mistake. Buy beware!!! Google it for yourself!!

The VR branded exhaust is excellent. With that being said the delivery was very poor. The exhaust was delivered to a completely different address, box damaged, etc.

Absolutely horrible and the worst experience I’ve ever had. They did nothing correct. Be careful with this company.

Great product. highly recommended. FJ Cruiser back bumper diamond plated guards. they look RADICAL everyone is like dang buddy were did you get those. i tell them VIVID RACING.

Ordered two parts that need to be used together. Can't use one without the other. Was told both were shipping on Monday and I would receive them Friday. The box arrived Sunday. Only one of the parts was in the box. Contacted them the next Monday and they said the other part is back ordered and they don't know when it will ship. I told them to cancel the order and send me a return label for the part they sent. So far they won't send a return label and want me to pay shipping for both directions. I have reversed the charges on my card and am still trying to get the return label. They really don't seem to care that the messed up. They just want to push the cost onto me.

UPDATE:

I called the number in their reply to my review today. Spoke with Ems. She apologized for my experience, said they were aware of all the bad reviews, said the company had a mew owner as of a month ago and they were working to resolve the issues with the company. She said she would send a prepaid return label and make sure I got a full refund for everything. I asked her to confirm this in writing. Later today I received the below email:

"Hey Ken,

Thank you for giving me a call. My apologies for the frustration that you expirenced. This is definitely not how I intend for our business to run.

As agree'd upon, I will get you a prepaid return label and work on getting these parts returned to you, at no cost to you. Once returned, we will process a full refund for your order.

In the meantime, would you mind pulling down your TrustPilot review?

As you stated you started a claim with your bank, once the return is completed we will not be able to process a refund until the chargeback, or claim is closed.

Ems Olmedo
Product Returns Agent"

I replied that I would update the review as we want through the process and that the bank never let's someone get both a reversed charge and a refund. They monitor for that and automatically correct it if it happens.

Todays update is that I have yet to receive the prepaid return label.

Finally got my full refund. Not an easy process. You definitely have to keep on them and double check everything. They routinely send auto generated emails that don't apply or make no sense.

I have increased my review to two stars because I no longer think they are running a scam. It is just poor execution, unskilled employees and a company trying to make a buck by not really doing anything.

Their telecommunicators are from India. I made an order and it got canceled and I got charged 3400 from a fraud charge.

Poor service. Slowest shipping and no follow up. I emailed to cancel order after waiting to long to get product or shipping info. Slow email responses. Finally I installed a different product and the vivid order was at my house when I got home. Then they wanted me to pay shipping both ways and me lose money on shipping or be stuck with a product I no longer need because they can’t run a business well

Very satisfied with my purchased.

I was referred to VividRacing by the maker of the part that I was looking for. VividRacing is one of their suppliers. Having purchased from VR before, and having the recommendation of the part manufacturer, I was confident in my purchase. The part was not only available, but priced lower than other suppliers. Also arrived quickly and safely. Have bought from them before and would buy from them again.

Worst experience on shipping been waiting for my tracking number for the pass 3 weeks they keep saying it will be ship today too this date 2/24/2026 I haven’t gotten one when you spent 1400 spent for them to keep them it was supposed to be my birthday gift from my wife

Do not use this company. You've been warned. Their website showed a completely different part than the one I received. They would not pay for return shipping because they said the pictures are for marketing purposes only. I threw out the part. Its useless for my car. Find a better company with legit pictures of the actual product you are buying. Find an honest company!
Order no.: 1598745

Bought a radiator from them, needed it pretty bad to get my car running again. Waited 5 days after order to tell me it’s back ordered a couple months so I asked for a refund and am still waiting a week later for the refund to process. Customer service is responsive but has pretty much just told me I’m out of luck and to keep waiting both times I contacted

I found a Borgeson 999017 steering set. I was nearly finished with the ordering process when I got second thoughts (as I do live in Germany) about their reputation.

I found out that they sell item without having them in stock.
I wrote an email to Vivid Racing regarding this item( in Stock?) and never received an answer.
That was an answer for me too!!!

They sold me a product that was advertised as in stock. Then said it wasn’t in stock and would ship within a couple weeks. Then got another notification that it wouldn’t ship for about 2.5 months after original order date. About 2 weeks later I finally got fed up and tried to cancel the order and they said they couldn’t cancel the order because it had already shipped and that I would have to pay a return shipping fee. I never received a shipping confirmation. This is a very shady company and apparently they like screwing their veterans. More to follow.

How is this business still around? They have been scamming people for over a decade! People should read the thousands of reviews from years of scamming everyone!

This is a piece of crap company. Went on web and order on November 13 2025 said it was in stock come to fine out it wasn’t with no update and it got delivered on January 4 2026. Had to call them a few times to see were my order was at.

BUYER BEWARE. I purchased an item, and a week later (and only after my prodding) learned that it was out of stock. I requested a refund on December 22nd, but even after acknowledging the cancelled order they refuse to refund the purchase amount. I went back and forth with them for 2+ weeks and they kept saying "we're working on it". Only after filing negative reviews and calling my bank to reverse the charges did they finally respond. Sounds like many others have had this kind of experience with them. Unless you want to give your money away to a scammer, buy elsewhere.

I ordered my product on Friday Dec 26th and I received it on Monday Dec 29th. Great web site with lots of choices. I will continue to recommend this site and company.

They made sure I felt comfortable cause it had 1 small delay. They assured me and sent me an accurate arriving day.