Vita Student Omdömen 

DEAR EXECUTIVE DIRECTORS of Vita Student

*********************************
****** PLEASE READ THIS ******

DEPOSIT SCAMMING ALERT!!!!

UPDATE: 21/10/21

After my 2-YEAR experience at vita student, I am being treated like SH**.

** Don't get me wrong, this has nothing to do with nice and friendly staffs on site but entirely about customer engagement team.

This has been over 8 WEEKS that I have requested for customer engagement team to return my deposit. The people who I have contacted are Tina, Sam and Hannah.

I have requested the team to return my deposit back via my DPS portal and emailed to let them know I want my deposit back. However, I am being thrown around between the people in their team. It is very hard to contact customer engagement team:

- The contact us information on the website do not work.
- I called +44 203 096 1717 no one picked up.
- Emailed Customer Engagement Team, Sam forwarded a link to Hannah asking her to approve the deposit repayment. (NO RESPOND FOR 11 DAYS)
- I emailed customer engagement team for follow up of the case. No one replied
- I messaged and commented on facebook messenger no useful reply.
- I commented on their instagram no one took any action.
- I called Jirah Manabat (+44 161 3543 852) she initially claimed that I did not paid the deposit when I already have a certificate of deposit on my DPS portal. However, she was kind enough to give me the phone number for Tina who works in Customer Engagement team.
- I arranged a call back from Customer Engagement Team. There is no call back. I have to be the one who find out Tina's phone number which is not listed on any webpages.
- I called Tina (0161 250 3212) asking if she could help me follow up with Hannah because it literally just takes ONE CLICK TO APPROVE the repayment of my deposit back. She told me to wait further because Hannah is on holiday and will be back on Monday (18/10/21).
- I waited until Monday and have got no response back so I called Tina again. She told me to wait until Thursday (21/10/21) which is today and MY DEPOSIT HAS NOT BEEN RETURNED.

I really want to ask if all of these are necessary for conducting your business?

It seems like THERE IS NO INTEGRITY WHEN IT COMES TO DEPOSIT REPAYMENT.

Is this how you treat your customer?

I had a lot of good experience with Vita Student and was more than happy to spread my good experience. BUT YOU HAVE RUINED THIS OPPORTUNITY BY SCAMMING MY DEPOSIT AWAY.

Some of my friends also have a similar experience.

Really hard to get in touch with! I'm supposed to move in and have tried to be in touch with them over concerns I have. Impossible to get them on the phone. Goes straight to answering machine and then you never get a reply. They also don't respond to emails. The only way is to schedule a call back and then they don't reply when you follow up on the conversation. Not very reassuring to say the least for international students trying to move in after paying thousands of pounds

This is a nightmare for me!!!!! I want to give zero star. Staffs are not helpful. No good manner and racist!!!! At first arrived, the room was dirty and I have to clean it again. The room is tiny and layout is not same as shown in the website. Any room problem such as broken light have to wait for a week to repair!!!!! Do not stay here. Avoid!!!

It had been the most terrible rental experience in my whole life. The staff's attitudes are so sucky that seem like they are the masters of the residents. In my check out today, they made up many excuses to force us to sign up the contract to pay for extra payment for cleaning, in an extent from 20 pounds to 100 pounds, which should be their company's own duty. And since last year, this company ignored the 28-day-refund policy for covid 19 situation and refused to set refundings for we residents. What a sucky company.

Highest price but horrible service. The management team in this brand of accommodation could make you feel insane, usually you will need more than a week to fix your room problems, every month you will find a new problems or issues in your room, windows, ventaltion, appliance, hob, oven.etc. everthing thing it was had a problem in my room and when you report to the management team, they will just let you wait for maintenance, maybe a week, maybe a month, they don't know when can it fix. They won't do anything to compensate to you. IF YOU STILL WANNA LIVE HERE, GOOD LUCK~
高昂的房价但差径的服务。这所学生宿舍的管理团队质素会令你找狂，每月都会有不同的问题出现在你的房间，窗户、抽风、电器、煮食炉、焗炉等等等，以上所有在我房间的设备都曾经出过问题，而当你向管理团队报告，他们只会要求你无止境的等待维修，可能是一星期，可能是一个月，他们不会给你承诺甚麽时刻能完成，他们不会给你任何补偿。選擇這品牌的學生們好自为之啊!

Lived here in my first year of uni in Newcastle and I was miserable. 2 years on and I still haven't forgetten. Do not live here. I can only speak for Vita Student on Westgate Road, but you will not enjoy it, in my opinion. They also deleted my Google review when I first posted it. Check the Student Accommodation ranking board and you'll see Vita is not listed high up. Please trust my advice and go elsewhere.

I live at Vita in York and it is just phenomenal. The staff are just fantastic and really go that extra mile to keep you safe, supported and happy. It's hard to pick favourites but Chelsea, Jess, Sophie and Bronwyn are so lovely and have made me feel so at home.
The events are brilliant and are perfect for keeping busy during lockdown.
The staff try so hard to keep the side covid secure. It's extremely clean and I feel very safe.
All in all, Vita is fantastic and I would recommend this to anyone!

They have great facilities and have events on every weekday - even in lockdown! The events are all virtual and they bring the everything I need for them straight to my door! I feel so safe here with all the Covid measurements they've taken. Team members are always there if you want to talk to them and they are super helpful :)

This place is very nice and cozy. Every staffs are friendly and helpful. You wouldn’t disappoint if you’re staying here.

I have stayed at vita student nottingham since 3 months ago. This place makes me feel not lonely and not home sick 🤣.

The staffs are very kind and friendly. There is a lot of giveaway stuff such as drinks, food, cosmetic etc. in weekdays activities which is fun. The breakfast has various kind of stuff such as bread, yoghurt, fruit, milk and juice. The public space is large. The room is beutiful and modern. The security is great with 24 hrs staff. There’s bike for resident which I ride to go to school. It’s worth the price.

I love vita student 🥰🥰

Great student accommodation! Full of activities and nice staff. The price is quite high but come with breakfast 🍳 in weekdays and cleaning service. The room is fully furnished and has spaces for your items. The gym is a bit small compared to the size of the building but the tools are sufficient. I have visited couple of student accommodation and I can say that this is the best one.

Terrible customer services, false selling techniques and highly unethical company to do business with. 1/10 would NOT recommend.

I booked in Feb 2020 (Before Covid was recognised as a disease in the UK) with an expected move-in date of September 2020. Since discovering my university course was to be delivered online I have no use for the studio and have stayed a mere four times over the past 5 months.

Having already paid over £6.3k for FOUR NIGHTS stay and asking if my agreement can be terminated, I was told by customer services "I KNEW THE COVID RESTRICTIONS COULD GET WORSE WHEN I BOOKED" (even though COVID restrictions didn't even exist in the UK in February). And they have therefore demanded that all future rental payments are due in full.

Also, don't fall for the typical sales techniques of a discount if you book on a certain day like I stupidly did. Because in the two hours of being told about this discount and me actually booking - Vita had "run out of discounts" and so the price went up by just under £10 a week. This might not seem a lot but equates to c.£400 over the year.

Also, don't fall for the other technique that if you refer a friend that you will receive £300 Amazon vouchers. I referred two friends who actually booked the same accommodation and I have been promised this voucher over and over since February 2020 and still haven't received it 11 months on.

The ONE beneficial thing Vita did due to COVID was relieve us of paying the £350 security DEPOSIT.

So I'd avoid this unethical, profit-driven company seeing as they're simply out to make as much money as possible with little consideration of their tenants situations.

SKY HIGH COSTS, ROCK BOTTOM MORALS. This company will make no reduction in costs during pandemic. Not even minimal for breakfast and electricity obviously not being used for months so they are actually profiteering from a worldwide catastrophe. Rooms themselves are not as looked after as they claim, we had to submit photographs of poor state of repair so we would not be charged (as inevitably they would try to do). Microwave was not even cleaned inside during tenants changing. Nearly all students are foreign. This really isn’t worth your money and my son will not be here again next year.

Probably the worst student accommodation ‘customer engagement’ I’ve ever dealt with. Slow replies, unless they want something from you, and then they reply within the same hour! Was eligible to cancel my tenancy (due to coronavirus circumstances) yet because no one replied to my email I was still liable to pay and now they are beginning to reply, because my contract has already begun they are refusing to cancel my contract, when I was eligible in the first place! TERRIBLE CUSTOMER SERVICE!

Very expensive accommodation, with a 30% hike in fees for 2020/21. No feedback on e mails. Its a money making machine that parents are paying for!