On Xmas 2023 I asked for 5 of my best stored wines, French and Napa. When we opened the bottles at dinner, all were bad, with the exception of the Napa one, which was barely drinkable. One of the cork... Se mer
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Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
You've heard repeatedly from me and my husband Larry Murphy. You refuse to take responsibility for sending ruined wine and saying it was the shippers fault because you "had severe heat wave". Your exc... Se mer
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Great experience, easy ordering and fast shipment. The only wished that the bottles were shipped in cardboard instead of styrofoam, or at least give customers the option. I receive wines from my club... Se mer
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Vinfolio offers great wine choices and competitive prices. The individual we work with knows us and recommends wines based on that knowledge. He also gives us opportunities to try new wines and ch... Se mer
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Företagsinformation
Skrivet av företaget
Shop premium quality wine from the worldâs finest stock online collection and enjoy modern storage. Buy, sell, or use Vinfolioâs white-glove storage services.
Kontaktuppgifter
500 Devlin Road, Suite 102, 94558, Napa, USA
- 4159461300
- service@vinfolio.com
- vinfolio.com
3,1
Medel
241 omdömen
Ber kunder att lÀmna omdömen
Detta företag bjuder in sina kunder att lĂ€mna omdömen â oavsett om de Ă€r positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Lovely well meaning staff
Lovely well meaning staff. The systems/processes seem to fail Vinfolio at most turns. The backlog to put delivered stock on the system or to move or sell stock is not fit for purpose. I do not have confidence in my wine stored numbers.
29 juni 2021
0verall great
Great storage facility and for selling wine. Love the home delivery service in Bay Area. Duncan is the best!
25 juni 2021
Svar frÄn Vinfolio
Thank you so much for working with us and for taking the time to write a review! We're looking forward to continuing working with and for you!
Storage processing and app speed hasâŠ
Storage processing and app speed has improved since my last review.
19 maj 2021
Svar frÄn Vinfolio
We appreciate the positive feedback! Thank you!
Svar frÄn Vinfolio
We appreciate the positive feedback! Thank you for your business!
Very good collection of nice wines at aâŠ
Very good collection of nice wines at a competitive price
17 maj 2021
Svar frÄn Vinfolio
We appreciate the positive feedback! Thank you for your business!
Svar frÄn Vinfolio
We appreciate the positive feedback! Thank you for your business!
Unacceptable service
After almost one month, no resolution of the problem nor an update of the situation! Basically, I gave paid wines and at the mercy of Vinfolio to enjoy them!
7 maj 2021
Svar frÄn Vinfolio
Hi - Thank you so much for the feedback. We have had your private client sales rep contact you regarding this issue. If your questions are still not answered, please call us at (800) 969-1961 and ask to be directed to the director of client services. He will be happy to help
Svar frÄn Vinfolio
We appreciate the positive feedback! Thank you for your business!
Svar frÄn Vinfolio
Thanks for sharing! Weâre so glad you had a good experience with Vinfolio. We're excited to continue to fulfill all your fine-wine needs in the future.
need to create a mobile friendlyâŠ
need to create a mobile friendly vincellar interface, and also Android app
15 april 2021
Svar frÄn Vinfolio
Thanks for sharing! We appreciate your feedback. We will be taking your suggestions into consideration.
Your service has been everything IâŠ
Your service has been everything I would expect from a personalized and professional remote wine cellar. Thanks Rachael and Vinfolio.
13 april 2021
Svar frÄn Vinfolio
Thanks for sharing! Weâre so glad you had a good experience with Rachael and Vinfolio. We're excited to continue to fulfill all your fine-wine needs in the future.
Wine stuck in storage with no way to get it out
I have an outstanding delivery request for over a month. After repeated contacts to customer service there is still no date and no clarity on when the delivery will happen. Completely unacceptable approach towards service levels and basic customer support.
12 april 2021
Svar frÄn Vinfolio
Thanks for messaging us. We are sorry to hear that your wine delivery didnât go as planned and we welcome the opportunity to improve our service.
A member of our team has reached out to you, but you can also email us at service@vinfolio.com or call 1-800-969-1961, Monday - Friday from 9am to 5pm PST.
Group Event
Our group event required Vinfolio to ship to 30 different locations with short notice and they did a great job of getting it right. All boxes were delivered on time and in good shape.
8 april 2021
Svar frÄn Vinfolio
Thanks for sharing! Weâre so glad you had a good experience with Vinfolio. We're excited to continue to fulfill all your fine-wine needs in the future.
Sarah Parker is a joy to deal with
Sarah Parker is a joy to deal with, always very helpful. Thanks as always
31 mars 2021
Svar frÄn Vinfolio
Hi Matthew, Thanks for sharing! Weâre so glad you had a good experience with Sarah! We're excited to continue to fulfill all your fine-wine needs in the future.
Great Wine Shop, Storage Facility and Wine Cellar Management Software
I have been a multi-services customer of Vinfolio for close to 20 years and am a huge fan. I store wine with them, shop for hard to find bottles, and use their software to manage my collection. Highly recommended on all counts!
29 mars 2021
Svar frÄn Vinfolio
Thanks for sharing! Weâre are very grateful for your business and are excited to continue to fulfill all your fine-wine needs in the future.
Website needs better customerâŠ
Website needs better customer interface. Very difficult to figure out how to move more than one brand from cellar to delivery.
24 mars 2021
Svar frÄn Vinfolio
Hi Michelle, Thanks for messaging us. We are sorry to hear that your experience with Vinfolio hasn't been ideal, and we welcome the opportunity to improve our service. We will be taking your suggestions into consideration.
please get back to me on my longâŠ
please get back to me on my long outstanding missing bottles
19 mars 2021
Excellent service in getting myâŠ
Excellent service in getting my shipment out quickly before the weather would prevent it from being shipped until the fall!
18 mars 2021
Difficult to interact with the storage company.
Its actually hard to to navigate the vincellar experience.
Also, i get three reminders a day to review vinfolio. Feels like they are spamming me to review them, when i spent over a year trying to contact them to store my wine.
15 mars 2021
Extremely slow availability in winesâŠ
Extremely slow availability in wines ordered. Still waiting on bottles ordered over a year ago
6 mars 2021
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
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