Vimaandesk Omdömen 6

I thank the entire Viman Desk team including Mr. Narendra, Mr. Satish and Mr. Rakesh. They delivered my lost item which was really valuable to me in Mumbai without any hassle. My lost item was packed and sealed for me to open it and verify. Viman Desk is providing a real genuine , honest and a very important service for your lost items. I would highly recommend VimanDesk as a Go to channel for your lost items at Airports to be delivered to your home location. In my case it was delivered to me by hand safely and securely via a flight transfer.

Great Job Viman Desk team...

I used service from Vimaan desk for my lost article at Delhi airport , they collected and delivered at my address . They cordinated well .

My wife recently lost her phone at Bangalore Airport. We would like to sincerely appreciate the airport staff, who were extremely helpful, courteous, and professional in handling the situation. They assisted us promptly and made the initial process much easier during a stressful time.

However, our experience after that, particularly with the courier service Vimaan Desk, has been extremely disappointing.

Initially, I was under the impression that Vimaan Desk was the actual courier company responsible for delivering the recovered item. Later, I came to know that they only collect the item from the airport and then hand it over to a different courier service for final delivery. Unfortunately, they did not provide the tracking details of the actual courier service they used. The only tracking number provided was from Vimaan Desk, and the status shows only “pickup completed,” with no further updates.

This lack of transparency made it very difficult for us to monitor the shipment and caused unnecessary stress during an already difficult situation. When a lost personal item like a phone is involved, clear communication and proper tracking are extremely important.

Additionally, my experience with Vimaan Desk customer service was very unpleasant. During my first call, the representative initially spoke in English but then switched to Hindi. I politely informed him that I do not speak Hindi and requested that he continue the conversation in English. Despite this, he continued speaking only in Hindi, which made communication very difficult and frustrating.

On another occasion, when I called again for an update, the customer service representative was rude and spoke in a manner as if he was doing us a favor rather than providing a paid service. Throughout the conversation, I remained calm because our priority was to recover the phone. However, the tone and attitude were unprofessional and discourteous.

Although we eventually received the phone on time, the main issue was the lack of proper tracking information after pickup and the unprofessional behavior of the customer service representatives.

We hope that appropriate steps are taken to improve transparency, communication, and customer service standards so that other customers do not have to go through a similar experience in the future.

it was like a magic to get things back left at airport, Vimaandesk did it.

Excellent Service they securely delivered my lost articles in banglore airport

Very good service providing lost and found courier delivery services .
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