Delivery good Ordering easy Vilgain choc isolate protein shake - I can’t say I love it when mixed with water but when I mix with milk and add a banana and whizz it up it’s lovely. Next order I’ll... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gorgeous brand. Honestly, if I had the money, I would gorge myself at Vilgain. Everything looks (and is) enticing. Finally, a brand that actually delivers on its pure ingredients promise. I absolutel... Se mer
Have been a longterm customer, in my last order a few products were missing (I ordered a bulk amount, only 1 arrived). Three e-mails to customers support, one message on instagram, one question direct... Se mer
Företaget har svarat
The Cognizin Citicoline I ordered for my husband arrived on time and in good condition. With regards to its effectiveness on my husband's condition, it's early to say but I've seen gradual imp... Se mer
Företagsinformation
Skrivet av företaget
Vilgain: Your healthy food & sports supplement revolution! We offer premium quality at fair prices, using only natural ingredients. No artificial additives, just clean, effective products packed with nutrients. Every Vilgain product is tested & certified.
Kontaktuppgifter
182-184 High Street North, E6 2JA, London, Storbritannien
- +442037690574
- support@vilgain.co.uk
- vilgain.co.uk
4,5
Utmärkt
551 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fabulous customer service
Fabulous customer service, and can wholeheartedly recommend the tallow , it make fantastic roasties absolutely delicious 😋, and its amazing on my dry skin ! Win win
24 mars 2026
good service
3 mars 2026
So disappointed.
I’m very disappointed with my first experience ordering from Vilgain.
My order was blocked due to a courier note prompted by their own website — something completely out of my control. After contacting support, I received an apology but no clear delivery timeline.
I escalated the issue to the head of customer service, Alexandra, who acknowledged it was their mistake and offered a voucher. This felt like a poor substitute for a proper resolution, especially as my order arrived three days late with no accountability.
When it finally arrived, the milkshakes were spilled, leaking, and the remaining ones tasted awful.
Overall, I had to chase updates, received no proactive communication, and ended up with damaged products I couldn’t get a refund for. A very frustrating first experience — I won’t be ordering again.
1 april 2026
Omdöme utan inbjudan
Svar från Vilgain
Hello Aboo,
Thank you for your feedback, and we’re really sorry for the experience you’ve had.
Your order was due on Thursday, but arrived on Saturday, also due to courier delays over the Easter period. Once an order has been handed to the courier, we’re unfortunately unable to influence delivery. However, we did ensure it was delivered as soon as possible, including over the weekend.
We were not made aware of any damage prior to this. We’re sorry to hear some items arrived in poor condition. We’ll be in touch directly to resolve this and arrange a refund for the affected items.
Best regards,
Petra - team Vilgain
Delicious granola and nut butters at a…
Delicious granola and nut butters at a decent price. Perfect delivery too. Great shopping experience - I will be back!
2 mars 2026
Low quality products
31 januari 2026
Svar från Vilgain
Hello,
We’re sorry to hear about your experience. We’ve always prided ourselves on the quality of our products, using carefully selected ingredients and gentle processing methods.
Your feedback is important to us - we would appreciate it if you could provide more details via email to our customer service team at support@vilgain.co.uk so that we can better investigate the situation and find a solution if necessary.
Thank you for your feedback, and have a wonderful day.
Best regards,
Michaela - team Vilgain
Svar från Vilgain
Hello,
we’re sorry to hear that you didn’t enjoy the taste or texture of the product. Taste is very subjective, and we understand it may not suit everyone.
If you’d like to resolve this or return the product, please feel free to contact us at support@vilgain.co.uk - we’ll be happy to help find a suitable solution.
Thank you for your understanding, and have a wonderful day.
Best regards,
Michaela - team Vilgain
Very professional
24 februari 2026
Product is not that great not value…
Product is not that great not value for money product
30 mars 2026
Omdöme utan inbjudan
Svar från Vilgain
Hello Rahul,
thank you for your feedback.
We’re sorry to hear that the product did not meet your expectations.
Providing high-quality products at a fair price is very important to us, so we are sad to hear that this wasn’t your experience.
We would really value the opportunity to understand this better.
We’ve reached out to you to request a bit more detail, and we’d be grateful if you could get back to us so we can review the situation.
Thank you very much and have great day!
Valentýna - team Vilgain
excellent product and service
12 mars 2026
Misleading. Not from British dairy farms
The grass-fed protein supplements were sold to me as Whey Protein from British cows. I then look at the packaging and see it is from either the UK, NL or NZ. That's somewhat misleading and I am very disappointed as I was willing to pay the extra this company demands to support our dairy industry. The protein tastes ok but the mis-selling is terrible and would avoid based purely on this.
25 mars 2026
Omdöme utan inbjudan
Svar från Vilgain
Hello Stu,
Thank you for your feedback, and we’re sorry for the confusion caused.
We strive to be fully transparent about our sourcing. However, there was an error on the website which may have suggested the whey was exclusively from British cows. This is now being corrected.
To clarify, our whey protein is sourced from grass-fed cows, with milk originating from the UK, the Netherlands, or New Zealand.
We’d like to offer compensation for your experience. As we haven’t been able to identify your order, we’ve requested more details via Trustpilot, or you can contact us at support@vilgain.co.uk.
Thank you for your understanding and have great day!
Valentýna - team Vilgain
Really tasty chocolate but my fancy bar…
Really tasty chocolate but my fancy bar was smashed into pieces after knocking around in the parcel. That’d be no good at all if it was a gift.
12 mars 2026
Svar från Vilgain
Hello,
thank you for your feedback. We’re really glad to hear you liked the chocolate, but we’re very sorry it arrived damaged. That’s definitely not the experience we want to provide, especially if the product is intended as a gift.
We’ll reach out to you via email shortly to look into this and find a suitable solution.
Thank you for your understanding and have a nice day.
Kind regards,
Michaela - team Vilgain
I found the company to be very helpful…
I found the company to be very helpful and efficient.
19 februari 2026
Good value
Easy to find what I wanted on the website and my order was promptly despatched. Arrived quickly and was as expected. Good quality products.
18 februari 2026
Excellent products that actually don't…
Excellent products that actually don't have any crap in them. Vilgain is really pushing the boundaries of true health foods to a new level. A level that all food retailers should aspire to reach. It isn't cheap, but you get what you pay for and through Vilgain I've discovered that you really can have your cake and eat it too.
25 mars 2026
Omdöme utan inbjudan
Great products and innovative shop
12 november 2025
Probably the best gels I've ever used
Probably the best gels I've ever used, taste is great and doesn't feel artificial. Consistency I feel is more like a paste but I really like that, good energy boost
8 mars 2026
Detta är Trustpilot
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