VIELACLOTHING Omdömen 

Ordered Nov 2025, refund approved Feb 2026, still not paid as of July 2026 — 9 broken promises

I placed an order with Viela Clothing in November 2025. In January 2026, I returned one of the items in line with their return policy. On February 23, 2026, Viela confirmed in writing that my refund of over €1,000 had been approved and was being processed, with payment expected within 7–8 business days.
That was over four months ago. Since then, I have received a new promised date almost every few weeks, every single one of which was missed:

Feb 23: refund "processing," 7–8 business days
Mar 20: first installment "still pending"
Late Mar: "full refund between March 27–30"
Apr 15: "rest installments scheduled from next week"
Early May: "finalized by May 5–6"
Mid-May: "refund schedule will begin May 12–15"
Early June: "payment processing will continue June 4–5"
June 11: another confirmed date, missed
June 17: another confirmed date, missed
June 22: "final details confirmed tomorrow" — no follow-up ever came

Each time, I received an apologetic email citing "operational and financial difficulties," a reassurance that my case was a "priority," and a brand new date. When I raised the possibility of legal action, Viela responded by acknowledging full responsibility for the delay in writing and offered a complimentary gift card as a "goodwill gesture" — but still without an actual payment or a binding date.
As of this review, I have not received my refund. I have a full written record of every promise made and broken. I would strongly advise against ordering from this company, especially for large purchases, given the demonstrated pattern of approving refunds and then indefinitely failing to pay them.
I have filed a complaint with the European Consumer Centre and am prepared to pursue the European Small Claims Procedure if this is not resolved.

SCAM!
It has been nearly a year of me waiting for a refund for a product that it doesn't look like they ever intended to send.
Avoid like the plague, I advise any other people who have had bad experiences with this company to report them to the VVTAT, the Lithuanian consumer complaint agency.

SCAM !

Initially, I ordered a dress with a guaranteed delivery of "10 days," but it only arrived in November—2 months later.

I thus returned the dress, yet despite countless emails and broken promises—each one claiming, "We are very sorry, you will get an update by [date and time]"—I have still not received my refund, more than 4 months later !!!

This is an outrageous and completely unacceptable experience, especially for a dress costing 620 euros. Dealing with these people has been incredibly stressful, frustrating, and a blatant scam.

I strongly urge everyone to stay far away from this website. Do not risk your money or your time!

I was looking for a minimalist, lightweight dress, and it turned out there weren’t that many options like that on the market. But once I discovered Viela, I immediately found exactly what I wanted, and I chose my dress on the very first try.

Thank you so much — the dress received so many compliments, and I can’t even describe the comfort. I danced the whole evening in it and felt amazing throughout. ✨

Thanks Viela for my dream wedding dress! I really loved how I looked during my special day. I received lots of compliments as well. Even though I bought the dress only few weeks before the wedding from the sample sale, the Viela team managed to adjust it on time to fit me perfectly.

They are scam. The quality of their products is low and they are expensive. I went through the process of refund (l paid return fee)after six month of returning the parcel they still haven't proceed with refund yet.

Avoid this company! I ordered 5 sample dresses to try on, with an agreement that I could return them if they didn’t fit. However, I received completely different sizes and models than what I had ordered. Communication was very poor and unclear throughout the process so I decided to return everything. The seller delayed collecting the returned items, delayed confirming the return, and after the return deadline had passed, did not refund the money. A new deadline was then promised, which was also missed — the money has still not been refunded. Don't buy anything from this company because it is a total scam.

I strongly advise everyone NOT to order from Viela Clothing.
In January, I ordered a wedding dress from their website. When it became clear that the dress would not arrive in time for my wedding, I cancelled the order. Despite the cancellation being confirmed, I have still not received my refund months later.
Since then, there have been more than 50 emails exchanged with their customer service. Every time, I receive the same responses: apologies, excuses, and promises that the refund will be processed soon. However, nothing actually happens.
The customer service experience has been extremely frustrating and disappointing. Instead of resolving the issue, they continue to delay and make empty promises while holding on to my money.
If you value your time, money, and peace of mind, I highly recommend shopping elsewhere. Based on my experience, I would never order from Viela Clothing again.

puiki patirtis, greitas aptarnavimas, kokybiška medžiaga ir elegantiškas siluetas. efektyvi ir aiški komunikacija su brandu. labai rekomenduoju!❤️

Rudenį nusipirkau paltą, vis gaunu jam komplimentus! Labai šiltas ir kokybiškas, jaučiuosi su juo kaip princesė😎

I had a very positive overall experience with Viela.
There was a bit of stress with timing and shipping, and I would recommend anticipating orders well in advance, especially for important events, as it seems to be a small team working with made-to-order pieces.
That said, the quality of the dress is excellent — it is truly beautiful and fits me perfectly. Despite the delay (it unfortunately did not arrive in time for my event), the team did everything possible to ensure I was satisfied, including adjustments, careful follow-up et commercial gestures.
Communication throughout was clear, responsive, and very considerate. I also appreciated the genuine effort to make things right.
In the end, it is a brand that clearly cares about its customers, and the product is worth it.

Have ordered my dress in February, haven't received the dress yet, no reply to two e-mails and when I insert the shipment number, it tells me that it hasn't even been posted yet. Would not recommend buying anything from them. So unprofessional. Haven't received my money as well.

Placed and order in November. I was sent the wrong coat, and after waiting and waiting and waiting, they finally agreed for a refund. But now I’ve been ghosted by Viela, and no sight of the refudn. The coat costed hundreds of euros, and as a student, it is a lot of money.

UPDATE: I placed my order in September 2026. It is now June 2027, and I have neither the coats nor a full refund.

The coats were returned to VIELA in March 2027 and since then I have faced constant delays, changing explanations, missed refund deadlines, and repeated promises that were not honoured. Reasons given have included internal processing issues, holidays, payment department reviews, and even changes to their refund email system.

Despite having both the returned coats and my money for an extended period, VIELA has only returned part of the funds owed.

After more than seven months, this has become one of the most frustrating consumer experiences I have ever encountered. I would strongly encourage anyone considering ordering from VIELA to carefully read all reviews before making a purchase.

I am updating my previous review because unfortunately the situation has still not been resolved.

After my first review, the company publicly replied on Trustpilot and promised that my refund would be completed by the end of May 2026. Based on this response, I hoped the matter would finally be settled.
However, it is now June 2026, and I still have not received any refund.

To summarize: I ordered a wedding dress in July 2025, but due to shipping delays and the dress being sent to the wrong address, I never received it in time. Since then, I have spent months trying to obtain a refund. I have received countless promises, explanations, and new deadlines, but no actual payment.
What is most disappointing is that even after my public review, the company once again promised a refund and once again failed to follow through.
At this point, I have neither the dress nor my money back. More than 10 months after placing the order, I am still waiting.

I strongly advise anyone considering ordering from this company to think very carefully. Based on my experience, I cannot recommend them at all. The communication may sound reassuring, but the promises have repeatedly not been kept.

Please do not risk going through the same experience, especially if you are ordering something important for a special event such as a wedding.

I participated in a giveaway that this company had on their instagram and I won a coat. How great, I thought, because their coats looked great on their website... But since then they have been very poor in terms of providing me with any sort of information and have repeatedly been saying that the coat will be shipped at certain times, but it never was. This has happened multiple times. They never once provided me with an explaination why this was the case, as to why they repeatedly did not keep their promises. At one point, they finally sent me a tracking number saying that the coat was to be picked up and sent later on that week. There was never any update when checking the tracking number, that something had, in fact, been shipped. That tracking number has now been cancelled. It only leads me to believe that there was never an intent of actually sending me this coat. Therefore, it seems to me that the giveaway has just been fake and a scam all along. I would not trust to buy anything from them after this experience since I simply cannot view them as a serious company that keeps their promises. Dealing with them has been a huge disappointment and waste of my time. Therefore, I would like others considering buying anything from this company to be very catious as it would be irresponsible for me not to do this.

Ordered a coat in December as a Christmas purchase. It didn't arrive until February, and when it did, they sent the wrong coat with no waist tie, no scarf, nothing like what I ordered.

I have been chasing a refund ever since. It is now almost June. That is 6 months of my money gone with no correct product and no refund. They promised payment by 29th May, still not received, and no response on email. I followed up multiple times by email over two weeks to confirm payment would go through today and have not received a single response.

If I do not receive a response by eod I will be pursuing this through my bank via chargeback. I would strongly advise anyone considering ordering from this company to think twice.

J’ai commandé une robe sur leur site internet en décembre 2025. Un bug du système a entraîné 3 paiements. Nous sommes en mai 2026, je suis toujours en attente du remboursement partiel de ma commande (440€ initial, reste du de 271€) et une livraison clôturée en mars. Cela fait 6 mois que j’échange avec le service client qui me promet de me rembourser, et m’informe que je vais recevoir le paiement la semaine prochaine sur mon compte bancaire... cela depuis janvier. J’ai été patiente et compréhensive compte tenu de la taille de l’entreprise… je suis extrêmement déçue et ne recommande pas de commander chez eux, le service client n’est pas à la hauteur de l’image, malgré toute la gentillesse de l’équipe, un délai de remboursement aussi long est inadmissible, à la limite du vol…

Dėkoju Viela komandai už laiką ir suknelę - neabejoju, kad ją užsidėjusi vestuvių diena jausiuosi labai graži ir laiminga:)
Norėčiau palinkėti ateityje aktyvesnio komunikavimo su klientėmis ypač pirmaisiais suknelės matavimosi ir kūrimo etapais bei sutartų terminų laikymosi. Taip pat man buvo keistoka, kad už eigoje reikalingus pataisymus reikia susimokėti papildomai - siūnantis drabužius individualiai niekada su tuo nesusidūriau, tad gal tiesiog nesupratau įmonės politikos.
Didžiausios sėkmės ir tobulėjimo!

Only Good Experience! Great and pleasant service, custom made fitting dress and best quality cupra material ❤️ i recommend it to all that searches quality.