Had a small issue where my order hadn’t arrived after just over 2 weeks. Contacted customer service and within an hour they had a duplicate order ready to despatch and had advised me of this. Very mu... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Im someone who really struggles to keep hydrated - for some reason I just can't drink much water without feeling bloated and I dislike the taste. I suffered with dehydration leading to water and kidne... Se mer
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Thank you so much to Bethan for the exceptional customer service today, I received my first package on Saturday and unfortunately one of the sachets had split and spilt out onto the others. I emailed... Se mer
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Using Vidrate.com was a very smooth experience. The website was easy to navigate, and I liked the range of electrolyte options available. Purchasing was straightforward, and setting up a subscript... Se mer
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Företagsinformation
Skrivet av företaget
ViDrate has been created to help you drink more water. If you struggle to drink enough water on a daily basis then ViDratre can help! Available in 10+ flavours and made with natural ingredients, zero sugar and no nasty preservatives. Our bodies need water as an essential part of our daily function, make sure you start improving your hydration today! Add one sachet to 500-700ml of water, make sure you dissolve the powder fully and then enjoy a refreshing drink along with added vitamins and electrolytes. Hydration just got tasty!
Kontaktuppgifter
Storbritannien
- vidrate.com
4,3
Utmärkt
4 tn omdömen
Har besvarat 84 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great
Bought the free trial, loved it, so now subscribed. Good customer service. I used to drink a bottle of water a month probably. Now I drink one every day with these sachets. Not sickly or gritty.
20 mars 2026
Omdöme utan inbjudan
Svar från vidrate.com
Hi Shannon,
Thank you so much for your wonderful feedback!
We’re thrilled you enjoyed the free trial and decided to subscribe. It’s fantastic to hear that our sachets have helped make drinking water a daily habit and that you find them smooth and enjoyable.
kind regards,
Bethan | customer service
There was a little mix up when I…
There was a little mix up when I received my order but Jo from customer service put this right straight away and was so lovely and helpful ,and they taste absolutely amazing, so pleased I made an order x
20 mars 2026
Omdöme utan inbjudan
Svar från vidrate.com
Hi Tina,
Thank you so much for your lovely review!
We’re really sorry there was a mix-up with your order, but we’re so glad Jo was able to sort things out quickly for you. We’ll be sure to pass on your kind words to her it will mean a lot.
kind regards,
Bethan | customer service
Excellent customer service!
Had a small issue where my order hadn’t arrived after just over 2 weeks. Contacted customer service and within an hour they had a duplicate order ready to despatch and had advised me of this.
Very much appreciate the friendly and prompt resolution of my issue. Problems and losses in post are to be expected, how a company deals with them makes all the difference!
20 mars 2026
Omdöme utan inbjudan
Svar från vidrate.com
Hi Angela,
Thank you so much for your kind feedback.
We’re really sorry your original order didn’t arrive, but we’re glad our team could step in quickly to resolve things for you. Providing a friendly and efficient service is very important to us, so it’s great to hear that this came across in your experience.
kind regards,
Bethan | Customer service
Great customer service
Jo in your customer service team did a great job at arranging for me to collect my order. Packaging was perfect and loved all the flavours- the raspberry and watermelon is my new fave! Thanks so much.
5 mars 2026
Omdöme utan inbjudan
Svar från vidrate.com
Hi,
Thank you so much for your lovely feedback.
I’m really pleased to hear that Jo was able to help arrange your collection and that everything was packaged perfectly for you. It’s also great to hear you’re enjoying the flavour Raspberry & Watermelon is a fantastic choice!
kind regards,
Bethan | customer service
Genuinely the best hydration drink on the market
Im someone who really struggles to keep hydrated - for some reason I just can't drink much water without feeling bloated and I dislike the taste. I suffered with dehydration leading to water and kidney infections for years - even ending up in hospital a few times. My aunt gave me a sachet to try and no exaggeration it has changed my life. My energy, mood, overall health has been so much better since I started drinking vidrate. I'm now hooked and have subscribed monthly. I haven't had any infections since starting and feel great, I recommend this to everyone. It really has proven to me how important hydration is and it's genuinely the only hydration sachet I have found that tastes good!! Love the flavours and can't wait to try more. Thank you so much to Vidrate, you've made this dehydrated girly very happy x
18 mars 2026
Omdöme utan inbjudan
Svar från vidrate.com
Hi Katie,
Thank you so much for taking the time to share your experience this truly means a lot to us.
We’re so sorry to hear about the challenges you’ve faced with dehydration in the past, but it’s amazing to hear how much of a positive difference Vidrate has made for you. Knowing that it’s helped improve your energy, mood, and overall health is exactly why we do what we do.
kind regards,
Bethan | customer service
The Best
This is the second and last electrolyte subscription that I have purchased. It’s the last because it’s the ONLY one I’ll ever buy from now on.
Due to autoimmune disease, I do need extra vitamins and I know I need to drink more water.
I purchased a trial pack which arrived quickly. The flavours are amazing, I use my water bottle and just add water, a sachet and good to go. The powder dissolves easily and the taste is amazing, I really like both the Cherry and Strawberry and Lime.
I’ve also tried the night mixed berry with warm water- this is really tasty, much better than other magnesium sachets I’ve used before.
I am so impressed that I’ve increased the size of my next box and brought the delivery date forward.
Would really highly recommended as the best electrolyte supplement out there.
17 mars 2026
Omdöme utan inbjudan
Svar från vidrate.com
Hi Lenno,
Thank you so much for your amazing feedback it really means a lot to us.
We’re so glad to hear that you’ve had such a positive experience with Vidrate and that the sachets have been a helpful addition alongside managing your health. It’s great to know the trial pack arrived quickly and that you’re enjoying the flavours Cherry and Strawberry & Lime are definitely favourites! We’re also really pleased to hear you’re enjoying the Night Mixed Berry, especially with warm water.
Hearing that you’ve increased your subscription and brought your delivery forward is the best compliment we could ask for.
Kind regards,
Bethan | customer service
Lovely flavours
Lovely flavours, Jo really helpful when i wanted to add to my subscription, very quick delivery
17 mars 2026
Omdöme utan inbjudan
Svar från vidrate.com
Hi Nicola,
Thank you so much for your kind feedback.
We’re delighted to hear you’re enjoying the flavours and that Jo was able to help with your subscription. It’s also great to know your delivery arrived quickly!
I’ll be sure to pass your lovely comments on to Jo and the team.
kind regards,
Bethan | customer service
Fantastic customer service
Fantastic customer service. Sorted my query promptly and efficiently, and Love the extensive choice of sachets.
17 mars 2026
Omdöme utan inbjudan
Svar från vidrate.com
Hi Steve,
Thank you so much for your kind words.
We’re delighted to hear that your query was resolved promptly and efficiently, and that you’re enjoying the wide range of sachet flavours we offer.
kind regards,
Bethan | customer service
Thank you so much to Bethan!
Thank you so much to Bethan for the exceptional customer service today, I received my first package on Saturday and unfortunately one of the sachets had split and spilt out onto the others. I emailed and Bethan replied straight away on Monday morning apologising and sending out a replacement package that same day. I’m so pleased to have found this wonderful company and enjoying my new flavoured drinks! Subscription is great value for money and I can’t wait to see what flavours I receive next time!
16 mars 2026
Omdöme utan inbjudan
Svar från vidrate.com
Hi Jodie,
Thank you so much for sharing your experience it really means a lot to us.
We’re sorry to hear about the sachet issue, but we’re delighted that we could help resolve it quickly. It’s wonderful to hear that you’re enjoying your flavoured drinks and that you’re happy with your subscription.
We really appreciate your kind words and support, and we can’t wait for you to try the next flavours in your box!
kind regards,
Bethan | customer service
Good choice flavours and friendly team…
Good choice flavours and friendly team to deal with - great delivery service. Not salty as others i have tried.
14 mars 2026
Omdöme utan inbjudan
Svar från vidrate.com
Hi,
Thank you for your lovely feedback.
We’re so pleased to hear you’re enjoying the flavours and that our team has been friendly and helpful. It’s also great to know that our delivery service has been convenient and that the taste suits you better than other products you’ve tried.
kind regards,
Bethan | customer service
Svar från vidrate.com
Hi Oscar,
Thank you for your feedback!
We’re delighted to hear that you’re enjoying the taste. It’s always great to know our products are hitting the mark.
kind regards,
Bethan | customer service
I love these
I love these. So many different flavours. Quick delivery
14 mars 2026
Omdöme utan inbjudan
Svar från vidrate.com
Hi Nicci,
Thank you for your lovely feedback!
We’re thrilled to hear that you’re enjoying the variety of flavours and that your delivery arrived quickly. Your support means a lot to us.
Kind regards,
Bethan | customer service
Vidrate tastes good
Vidrate tastes good, love all the flavours, got the bottle too which is great and doesn't leak. All in all a great job! Does what it needs to.
14 mars 2026
Omdöme utan inbjudan
Svar från vidrate.com
Hi Emma,
Thank you so much for your feedback!
We’re delighted to hear that you’re enjoying all the flavours and that the bottle is working perfectly for you. It’s wonderful to know that Vidrate is helping you stay hydrated and meeting your expectations.
Thanks again for your support!
Kind regards,
Bethan | customer service
SHOCKING
SHOCKING, haven't received my order at all
Nothing has been done to solve this
0/10 do not recommend this
13 mars 2026
Omdöme utan inbjudan
Svar från vidrate.com
Hi Cava,
Please could you email our customer support team at hello@vidrate.com, and someone will be in touch with you as soon as possible.
kind regards,
Bethan | customer service
These vidrate are brilliant me and my…
These vidrate are brilliant me and my husband have been taking them for 6 months now and we have so much more energy, our sleep patterns are much better, we couldn’t recommend them enough , delivery is fast and easy x
1 mars 2026
Omdöme utan inbjudan
Svar från vidrate.com
Hi Lynne,
Thank you so much for your fantastic feedback!
We’re thrilled to hear that you and your husband have been enjoying Vidrate for the past six months and that it’s made such a positive difference to your energy and sleep. It’s also great to know that you’ve found the delivery fast and easy.
Kind regards,
Bethan | customer service
Postman delivered to wrong house
Postman delivered to wrong house , contacted vidrate customer service which dealt with it quickly even though it was not vidrates error they solved the problem quickly politely and effectively 10/10
6 mars 2026
Omdöme utan inbjudan
Svar från vidrate.com
Hi,
Thank you so much for your kind words! We're really glad our team could help resolve the delivery issue quickly for you. Even when something happens outside of our control, we always want to make sure our customers are looked after. We truly appreciate your support and your 10/10 rating!
kind regards,
Bethan | customer service
Great product, great customer service
Great product, great customer service if there’s a problem they got back got back to me within 6hrs and it was resolved! Love the subscription and the fact you can skip an order too ! I use these daily it ups my water intake.
10 mars 2026
Omdöme utan inbjudan
Svar från vidrate.com
Hi Faye,
Thank you so much for your great feedback! We're really pleased to hear that you're enjoying the product and that our customer service team was able to resolve the issue quickly for you.
It’s also great to know the subscription and skip option are working well for you, and that Vidrate is helping you increase your daily water intake!
Thanks again for your support.
kind regards,
Bethan | customer service
Great flavours and excellent customer service!
Can't fault thier customer service, had an issue with the delivery of my tester pack where it had been delivered to the wrong address, couple of emails later and it was all sorted and new pack sent out.
With regards to the sachets and flavours so far they are great, I am diluting them a bit more with 2 per 2 liters due to the OMAD fast I am on but having them as hydration through the day is great, subtle flavour is excellent exactly what I was looking for and such a nice range, loving the coconut and the watermelon will definitely keep going even when not fasting
11 mars 2026
Omdöme utan inbjudan
Svar från vidrate.com
Hi Tim,
Thank you so much for your wonderful feedback! We're really glad we could help resolve the delivery issue quickly for you.
It's great to hear you're enjoying the sachets and flavours Coconut and Watermelon are fantastic choices!
kind regards,
Bethan | customer service
Love these drinks
Love these drinks. My favourite is the tropical or peach. I’ve ordered many times and had one issue but customer services sent out a new parcel for me. Great service thank you
11 mars 2026
Omdöme utan inbjudan
Svar från vidrate.com
Hi Eleanor,
Thank you so much for your lovely feedback! We're really glad to hear you're enjoying the drinks. We're also pleased that our customer service team could help resolve the issue quickly for you.
kind regards,
Bethan | customer service
Great customer service
Great customer service. Prompt, friendly and professional.
Product looks fantastic!
11 mars 2026
Omdöme utan inbjudan
Svar från vidrate.com
Hi Hazel,
Thank you so much for your kind feedback! We're really glad to hear you had a positive experience with our customer service and that you're happy with how the product looks. We truly appreciate your support.
kind regards,
Bethan | customer service
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.