vidaXL Omdömen 897

Nakon prijavljenog problema, pohvaljujem podršku koja je rekordno i zadovoljavajuće riješila problem.

Great comunication, I was updated about everything from the moment I put my order in until the parcel was delivered

Unfortunately, a very bad experience. We ordered the furniture two months ago, and when it finally arrived, the wardrobes were completely damaged. The complaint process was extremely exhausting and time-consuming. Although we had received four boxes, they persistently sent us only one return label. We repeatedly asked for four labels and went back and forth by email for days, as the phone number does not work and it is impossible to reach anyone by phone.

After who knows how long, they finally sent all four labels. We properly handed the packages over to GLS, and then a new waiting period began. After several weeks, they contacted us claiming that they had not received all the packages and demanded proof, threatening that without it they would not issue a refund.

I contacted GLS, who clearly confirmed that all four packages had tracking numbers, were delivered to their location, and were in their warehouse. Only after further back-and-forth, sending evidence and delivery photos (which we had to obtain ourselves), did the communication become harsher, and only then did they decide to refund our money.

All in all: prolonged disputes, poor communication, a low-quality product, and an extremely unprofessional attitude toward the customer. I wouldn’t wish this experience on anyone and would absolutely not recommend this furniture website.

Proizvod nije ispunio moja očekivanja, ali naknadna suradnja oko povrata je bila savršena, bravo za Vida xl.

Ugodna suradnja,sve proslo brzo i bez zamjerke.
Proizvod u potpunosti zadovoljava,dostava brza.

Not the best quality of wood, some holes are too deep, some too shallow and screws are too weak and deform while putting it together, some boards where damaged and sticker was put over the scratched parts, one of the boards is few milimeters shorter than it should be and stickers for hiding screws came in the wrong color of wood so they are really visible, also I don't really like the sonoma oak color, it doesn't match my otjer sonoma furniture. Much less than I expected for the price.

Update:
Problem was solved promptly.

Fast delivery, always reliable.

Narudžba od 24.12.2025. još nije isporučena..

Very bad quality of the furniture I ordered. Hole for the vanity door was drilled too shallow we had to drill it more ourselves to fit the metal thingy for closing and opening the door. Also one part of the furniture is made too wide so we couldn't assemble it, cause when we assemble it surface that should be flat was bent, so we had to cut the part to fit it.

Delivery took longer then it was first said, but that was ok because it was Christmas time. The problem was the parts for the garden house came damaged and some panels came cut wrong.

P.S. Great customer service, everything sorted out, they where very helpful.

Variety of offerings, easy ordering and
fast delivery of furniture, gifts for my parents just in time

The product is of terribly poor quality. The holes for the screws are not well drilled and the quality of the threads themselves is very poor. When I installed the bed, the legs wobbled because the entire structure was badly balanced, and the quality was below all expectations!

Everything went as described on the webpage. On time, quality products, great customer support and delivery.

Nažalost, jako sam razočaran ovim radnim stolom. Kvaliteta izrade je loša – materijal djeluje jeftino, a stol se klima već nakon kratkog korištenja. Rupe nisu bile precizno izbušene pa je sastavljanje bilo nepotrebno teško. Ploča se lako grebe, a rubovi nisu dobro obrađeni. S obzirom na cijenu, očekivao sam puno više. Ne bih preporučio ovaj proizvod.

Odlična kupovina sa vidaXL. A najvažnije jako brza obrada narudžbe i dostava iako je bila i ovo blagdansko vrijeme. Paket stigao na vrijeme i djeca su oduševljena

Dostava u kratkome roku, kvalitetna zavjesa.

kupio sam 2 komode koje su dosle ostecene, nakon kontakta sa vidaxl djelatnicom ponuđen mi je djelomicni povrat novca i komode ostaju meni ili puni povrat novxa uz vracanje obje komode na njihov trosak.
5 zvijezdica dajem iz razloga sto je to po meni više nego fer ponuda.
*****

Vrlo loše upute za sastavljanje proizvoda i slaba kvaliteta .

Naručeno dolazilo u djelovima. Uz malo truda lako za sastaviti. Zadovoljan kvalitetom!

Preporučam!
Ovo je bila već moja 4. kupovina kod vidXL. Mogu reći da sam zadovoljna. Imaju vrlo široki izbor proizvoda tako da vjerujem da mogu zadovoljiti veliku većinu potreba i želja. Smatram da cijene, koje nisu pretjerane, odgovaraju kvaliteti proizvoda.
Fleksibilni s u smislu načina plaćanja.
Dostava je zaista brza i drže se roka napisanog u ponudi.
Odlična je i aplikacija za praćenje isporuke.
Sve u svemu jako sam zadovoljna i vjerujem da ću , u slučaju potrebe ponovno koristiti njihove usluge.