VendulaLondon Omdömen 138

Success of support staff

Ordered a week ago. Payment taken and no further correspondence let alone a product to review. HOWEVER having made an enquiry with the support staff an update on tracking telling me my product was in transit led to a successful outcome within 24 hours. The lilibut loves bag and phone case are beautiful quality and pretty. Thank you for your help

Beautiful quality bigger than I thought love there is a dust bag to store

Absolutely love my new addition to my many Vendula bags/purses

I now have 2 vendula grab bags and I absolutely love them. I get stopped in the street and people comment on my bags which ever one I have. I love the way they are so unique and different and I will be buying more

ther bags are great and make good presents for my wife at christmas and birthdays. i had one annoying experience when i bought the last bag at full price , a few days later it was half price , if only I had waited but i will wait until sales next time.

My latest item purchased is nice, but not great. It looks adorable and exactly as described but is not at all practical to use as a purse. It’s definitely a case of form over function. The coin pouch part of the purse is so shallow and stiff that it’s impossible to take out coins without having to turn the purse upside down and dump them all into my hand, which would likely cause some coins to fall onto the floor and be lost. It’s not deep enough to put a finger inside. It’s nearly not possible to even put coins in, more like a slot on a piggy-bank than a usable coin pouch on a normal purse. I tried using it for notes and cards and carrying a separate coin purse, but quickly realised that’s not practical or comfortable. The purse has now been relegated to being a very cute decorative item to just look at but not to use. I’m disappointed about that. As it was on sale and highly reduced, I was happy to keep it as a decoration to look at. If I had paid full price, I would definitely have returned it for a refund. I wish Vendula would spend as much time making sure that their purses are fit for purpose as they spend on designing and making adorable and very cute images. My other Vendula coin purse is also now a decoration because it is too stiff without flexibility or depth to easily remove coins. However, I love my Vendula shoulder bag. In the past I returned a medium sized purse because once I put my cards inside, it would not close completely. Vendula purses are definitely a weak part of the product line for usefulness,

No feed back as to whether my order has even been dispatched, never mind when I can expect it. Not good at all.

I've wanted one of these bags for some time. And I finally was able to purchase one. It was easy to order and arrived very quickly. I am very pleased with my bag and have had many compliments about it .( I bought the new sushi grace bag)

I absolutely adore Vendula bags! They are fantastic quality, unique and great talking points. I get comments on all my bags. I haven't had cause to contact their customer service but I have no doubt it would be as great as their products. I would highly recommend.

I've bought a few Vendulas now and I'm always blown away by the quality and presentation. Beautifully wrapped. Slight delay with postage but that's a Royal Mail issue! I treated myself to one of the New York Cats And Corgis collection as a pat on the back for getting a new job... now I can waltz into the office with this gorgeous bag in my arm! Thank you!

These bags are truly unique! If you have the chance to visit their shop on Southbank it's well worth it - your inner child will thank you. Their online customer service is absolutely first class. Highly recommend.

Ho acquistato una borsa in città e al primo utilizzo la pelle vegana e il merletto si sono rovinati terribilmente. Ho praticamente buttato più di 100 euro (sudati) nel gabinetto e il centro assistenza se ne è immediatamente lavato le mani dicendo che devo rivolgermi per forza al negozio, anche se ovviamente non me la cambiano più perché sono trascorsi 30 giorni dalla data di acquisto. Che furto, esperienza pessima! Ho acquistato borse da 10 euro che almeno sono durate più di due giorni.

Before on Easter sale price for all their bags and wallets was very cheap to buy,I bought so many bags and wallets
Now, even on sales, everything is very expensive, especially their bags and wallets 😒 I don't recommend this shop

J'ai commandé un sac qui avait un petit défaut de fermeture. Il a été remplacé gratuitement et rapidement. Super service client. Merci

Outstanding customer service.

I have purchased a few items during the past year. The items are pretty, very well made and the detailing is excellent. Recently I had an urgent issue, which customer services resolved immediately. They were prompt, exacting and very polite, in acknowledging their error. I will definitely return to them again.

Vendula bags are so pretty and original. Also had a very good experience with their customer service which was very prompt and polite

The best ever company to deal with always. Outstanding quality bags and really unique - no other company makes such gorgeous bags. The customer service they have is excellent - I had to ask for a replacement bag recently and they have replaced it for me hassle free ans really quick. May their business thrive forever ❤️💕

J'ai commandé jamais reçu ma commande très déçu et surtout très en colère 😡 j espère être remboursé 180 € le sac 39 € le porte monnaie

I’ve emailed this company several times since February 10, 2025 to find out why when I go to checkout I get a pop up that says Before You Go save 10% click to Reveal Code, I click away and over and over keep trying but I never get a code just keeps spinning. Why don’t you respond to your emails? I’ve tried Customer Support and the Contact Form. I would love the chance to give 5 stars.

UPDATE: Finally heard from Vendula after I sent an email to the Wholesale Department, they let CS know I wasn’t receiving an answer. I hope the problem is resolved now.