velogear.com.au Omdömen 

14.11.22
I ordered black lace up mtb shoes
18.11.22
Velogear supplied white road bike shoes fastened with Boas
I advised Velogear immediately and asked for a call to work out the issue.
21.11.22
I am emailed a postage paid return and it is now my responsibility to correct your mistake.
I’m told by Jordy to mail the shoes via a red post box (but it wont fit and hence I have to get to a post office)
Jordy emails me and advises that as soon as the Aust Post verifies the returns have been mailed Velogear will send the correct shoes.
Jordy tells me your phones are out
24.11.22
Item is posted at post office.
Velogear are advised immediately
5.12.22
I still don’t have the shoes but at least they have been dispatched.
7.12.22
Shoes arrive with a $10 INSULT coupon
($10 off your next purchase when you spend over a set amount - these guys advertise *Free Postage - btw that doesn't apply to shoes where the postage is $24)

I’m still waiting for a call

In summary
Someone at Velogear can’t tell the difference between black lace up mtb shoes and white road bike shoes fastened with Boas
Everyone makes mistakes, but Velogear expect customers to fix it.
Velogear takes 3 weeks to supply customers, and then insults them.
Velogear boasts 4.9 starts from more that 1000 reviews - when i clicked the link to give my 1 star review, the link doesn't work

Useless. Sent
Me wrong product, initially refusing to say it was their error. Now said they will send new one after they received the wrong one back- still not got it, no response to emails absolutely useless! Avoid!’

I have been a loyal customer of velogear and had no issues until now. I found their customer service and my dealings with Jordy in particular absolutely abysmal. VERY BAD and dodgy business.

**They flat out refuse to abide by their own terms and conditions or comply Australian consumer rights.** They fail to make any effort to acknowledge or resolve their mistakes and state repeatedly that they are
simply "unwilling to help".

Read more below.

In this case they sold me damaged item, falsely advertised as new and then would not offer a refund, exchange, or return. This is in conflict with their own T&C's and unacceptable business practice.

When the item (a bike crank arm) arrived I saw the item surface was scuffed up and they had used a pen/marker in 'attempt to cover up' the damage. I immediately took photographs of the damage and markings.

The terms and conditions say that we must let them know within 7 working days if there are any issues with the quality of the product. We notified them within this time frame, and provided evidence of the item condition upon delivery.

The damage or cover up markings were not in item advertisement or in the advertisement photo. Nor was the item sold as a refurbished or used item. Therefore the item was not as advertised, and the buyer is entitled to refund/return/exchange, as per Australian Consumer Rights.

Velogear responded unwilling to assist & advised that they believed it was actually 7 days to confirm goods, not 7 working days. This was clearly wrong and they could not produce any evidence of this in their terms and conditions (that we checked and said 7 WORKING days. They sneakily later changed the T&C's to try cover their wrongdoing after the fact) Further, Jordy insinuated that we may have been responsible for the damage/markings. Ludicrous.

We responded with a screen shot of velogear's website terms and conditions at (time of purchase and receipt of goods) that stated 7 working days, not 7 days. Therefore the request for exchange/refund was in line with their terms and conditions. We provided the original photo showing the date the photo was taken, proving it was received in this poor condition from velogear, on the day of delivery.

Velogear has either ignored our further correspondence or immediately closed our help tickets submitted and has refused to comply with our requests for resolution as entitled under consumer law.
If you try call them you go straight to message bank, if you write to them it is ignored. Once they have your money-

After we brought this dispute to them, a week later they sneakily changed their terms and conditions to '7 days', opposed to the '7 working days' to try and get away with it.

Dishonest, unethical, sneaky, and straight up wrong. Avoid them.