vauntdesign.com Omdömen 331

Great company - extremely helpful and understanding with amazing products!

Terrible company- avoid at all cost! The furniture looks cheap and if you need to return an item the process is hell. They failed to collect the item on three arranged occasions and still charged me £45 for the return despite the inconvenience- terrible customer service!!

This is the 2nd time I ordered a coffee table from vaunt design, this time delivery was super quick and the table is absolutely gorgeous looks and quality

I can’t fault Vaunt Design’s customer service when my order went AWOL with their chosen courier. After Vaunt Design stepped in, because I had no way of speaking with a human at DHL, the parcel was finally delivered. For customer service, five stars but the product, Baldr tall pedestal, leaves a little to be desired. I’ll admit, I was expecting rustic but for me the roughness of finish is somewhat excessive. A light sand in due course is probably needed. I was also surprised that the pedestal is hollow. Ultimately, Baldr does the job but the overall product (finish etc.) doesn’t justify the price, even when reduced in the sale, as my purchase was. I thought long and hard about returning Baldr but have chosen to stick with it. Had I seen it in the ‘wood’, I doubt I would have bought.

I have the most gorgeous bedside table , it’s the 3rd purchase from Vaunt design. All their pieces are gorgeously stylish .
Great service ,
Thanks guys 🤩

Had a great experience with Vaunt Design. I messaged them after reading some negative TrustPilot reviews & they got back to me super quickly & set my mind at ease. I made the purchase of a side table + coffee table & got it delivered within 48 hours. They came perfect! They smell a bit funky but guessing that’s either the wood or the warehouse. I would say only thing is they look slightly different than the pictures online reason being they look perfectly smooth online & less smooth in person but I know that any wood will have some grooves/imperfections but overall I’m super happy with the quality & my experience with Vaunt Design & would make another purchase again.

Laura and the team at Vaunt have been a delight to deal with.
A couple of purchased items were damaged in transit, Vaunt were quick to respond and sent out replacements really quickly.

Delighted with my new furniture from Vaunt Design. Excellent customer service and delivered on time. Thank you very much!

I am delighted with my Baldr ribbed coffee table, it’s beautifully made and was delivered in 48 hours; superb service, thank you 😊

Quality and variety product base doubled with rapid delivery, easy returns and outstanding customer service.
Thank you Vaunt Design.

Beautiful item, nicely crafted, good value for money.

Before purchasing, I was reassured by the positive reviews online. However my experience has not been positive. On delivery the guys refused to unpack my item so I had to unpack the sideboard by myself. The item I admit was very well packed but so much so it was impossible to remove from box without ripping packaging. On inspection I found the door handles were wonky with one set into the furniture 0.5cm above other and holes in the cork insert which are both clearly visible as handles are the main feature . I have raised a complaint requesting replacement and being refused as the packaging is not intact. This is infuriating when they were supposed to unpack and allow me to inspect. Hence when reviewing other reviews I would note how the company have dealt with customers who actually have experienced real problems. Whilst Vaunt have suggested adjusting the doors this would mean the doors would be not level at the top and bottom as the handle has been cut into the door at the wrong level so this would not resolve the issue. They also fail to acknowledge that they have not complied with their terms and conditions as they refused to unpack in delivery as promised. If they had complied with their T’s and C’S I would not be in this situation. The top door stop has also now fallen off.

I first purchased 6 stoker bar stools & seat pads in a sale some months back. When they arrived the wrong colour stool had been sent, walnut vs light wood. I rang up, whilst courier was there, and someone answered straight away. Stools were put back on the courier van and taken away immediately. Amazing customer services. When my stools arrived they were beautiful. Good quality, really sturdy and comfortable to sit on! I loved them so much I purchased 4 more. I was lucky I was able to purchase in 2 separate sales.

I don’t think this place run quality checks on their furniture. I bought a table with a marble top, upon receiving the marble had a red stain on it, I contacted the costumer service and they promised to send a replacement. The replacement top was broken into 2 halves. When I contacted them again they said there isn’t anything they can do! I will never get near this retailer ever again and I advise that you don’t do it either. I paid over £500 for a marble table and i can’t use it.

Excellent customer service ! The best experience we have ever had with any online purchase .
We would definitely give this company and give it a well deserved 5 star . The media unit we purchased is beautifully made and really solid . We thoroughly recommend Vaunt design .

I strongly advise against purchasing from this company due to their unacceptable business practices. My recent order arrived significantly damaged, indicating a complete lack of quality control. Furthermore, their customer service has been unresponsive to my requests for a refund. This demonstrates a blatant disregard for customer satisfaction and a lack of professionalism. I urge potential buyers to seek alternative vendors.

As a company owner, sending products in this condition to customers reflects poorly on your business and indicates that you dont have the correct business mindset. Winning the dispute doesn't change the fact that your in the wrong I'm sure potential customers will make the right decision after seeing the photos of my damaged table

The whole process from ordering the sideboard to delivery was very quick smooth.

Love this company. Bought a fabulous chest of drawers with a quirky cork type round handle and a Lief Cuckoo clock.
The chest of drawers is made of the highest quality. The delivery was seamless. I have bought from them a concrete coffee table a couple of years ago and love it. Would definitely recommend giving them a go Order 18524

We are very happy we found Vaunt Design, they offer exactly the kind of pieces we are looking for with great quality and beautiful, well made designs.
Website site experience is great and delivery on time. One of our favourites from now on!