Do you want to chance it? I ordered a vape on 6/15 and received it today 6/25 so ten days total. At first I was kinda getting worried because I was told my vape was sent out but never received a trac... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Do not. I ordered from here on the 29th of may. And I received my order literally just got it yesterday, June 16th. My issue has been communication with the customer service, and they refused to... Se mer
I should have ordered from a different vendor, I’m waiting over a week for a $400 order. I found the same item on a different site for the same price. But wait for it 2 day free shipping! I will neve... Se mer
Företaget har svarat
Didn't receive my vape with my FedEx package, just a bunch of random junk (e.g. sticker, silicone case, etc). The case was especially a slap in the face, since I don't even have a vape to put it on.... Se mer
Företagsinformation
Informationen kommer från olika externa källor
VaporNation was founded in 2008 with a clear objective – providing our customers with the largest vaporizer selection paired with a seamless shopping experience. With that as our guiding mission statement, we strive to ensure our customers remain the top priority, with innovation and education at the heart of our approach. We provide the very best customer service by offering Live Chat assistance and helpful telephone support. This ensures that our customers have immediate access to our "Vapor Experts" who can answer questions and provide guidance for each vaporizer purchase.
Kontaktuppgifter
359 Van Ness Way, 90501, Torrance, USA
- (888) 498-2767
- support@vapornation.com
- vapornation.com
1,4
Mycket dålig
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
good selections
used this site a few times,good selection, easy website,
18 mars 2019
Omdöme utan inbjudan
Great service
Great service. I don’t give out 5s. Always room for improvement. Thanks!
15 mars 2019
Omdöme utan inbjudan
I would recommend anyone to…
I would recommend anyone to VaporNation. They are courteous, respectful, and they know what they are doing for customer service. The person I talked to was wonderful, kind to me, and knew his job. Thank you
15 mars 2019
Omdöme utan inbjudan
Easy shopping
Good website, easy shopping and payment process.
Now we'll see about delivery, then how good the product is.
14 mars 2019
Omdöme utan inbjudan
Customer service
Your product is good but your service somewhat lacking. When I last tried to order screens they were out of stock. I was told that I would be notified when back in stock. That did not happen. I was given the option of ordering a new vaporizer at reduced cost because screens were out of stock. I though it was a come on. Just sayin’!
13 mars 2019
Omdöme utan inbjudan
Svar från VaporNation
Hello Gene,
Thank you for your recent order with us.
We try our best to make sure we have all of the products we sell in stock and in the rare instances that we don't, it is always our main priority to ensure that our customers are informed immediately and taken care of.
In this case, we apologize for any inconvenience or frustration the order may have caused.
A member of our management team has reached out to you to obtain more information about the customer service that you received and to see if there's anyway we can fix this.
You can reach back out to us directly at (888)498-2767 or support@vapornation.com.
Thank you.
Great company...friendly and courteous…
Great company...friendly and courteous customer service!
13 mars 2019
Omdöme utan inbjudan
Very helpful interaction
Very helpful interaction. Friendly, curious and attentive. Took care of the problems I was having on sign-in and took care of my order. Also she discovered some earned credits and applied them to my purchase. If I were to visit again, it would be because of the service she gave me.
12 mars 2019
Omdöme utan inbjudan
Paid extra money for rush processing…
Paid extra money for rush processing and over night shipping doubling the amount of my bill on the order I placed on Thursday here it is Monday late afternoon and it still hasn't been sent out I'm about to just cancel the order and go somewhere else
11 mars 2019
Omdöme utan inbjudan
Svar från VaporNation
Hello,
Thanks for your recent order with us.
We apologize for any inconvenience or confusion you have experienced with your order.
According to the order details, the order was placed on Friday which was 3/8, it was also done after our business hours of 9AM-5PM PST. Since we do not operate on weekends and the order was not placed within the time period to have it shipped on Friday, it will not be going out until today, Monday 3/11, with the delivery scheduled for tomorrow.
We do disclose all shipping details and hours of operation on our website, both in our shipping policy and during the checkout process.
A member of our management team will be reaching out to you with more details in regards to this.
You can reach back out to us directly at (888)498-2767 or support@vapornation.com.
Thank you.
5 stars
5 stars: Excellent – no reservations, I would recommend this company to anyone.
11 mars 2019
Omdöme utan inbjudan
NO RESPONSE TO QUESTIONS ABOUT PRODUCTS
Hours later info re: requests made via both your Twitter acct & your website NO REPLY! Response to customer queries must not be a customer care priority? You wont answer my questions you won’t get my business easy decision sorry but no reply by end of business Monday 3/11th the order i placed today will be my last hope i hear from you
Stephen Krause
10 mars 2019
Omdöme utan inbjudan
Svar från VaporNation
Hello Stephen,
Thanks for leaving your review.
We apologize for any inconvenience. Our business hours are from 9AM-5PM PST, Monday-Friday and it looks like you reached out to us on Saturday 3/9 which is why you did not receive an immediate response.
However, our customer care team has replied to your inquiry now and will definitely make sure you get taken care of.
You can reach back out to us directly at (888)498-2767 or support@vapornation.com.
Thank you.
It was enjoyable
It was enjoyable. I found what I was looking for at a decent price. The site was easy to navigate as well.
9 mars 2019
Omdöme utan inbjudan
Don't send this out until the product…
Don't send this out until the product arrives. I have no idea how to rate the product, your shipping, etc.
Mary
8 mars 2019
Omdöme utan inbjudan
Good rewards and service
Good rewards and service. Minus 1 point for sending a broken device the second time.
5 mars 2019
Omdöme utan inbjudan
VaporNation has the best selection and…
VaporNation has the best selection and the best prices! Always good stuff on their daily deals.
5 mars 2019
Omdöme utan inbjudan
Website is difficult to navigate
5 mars 2019
Omdöme utan inbjudan
Svar från VaporNation
Hello,
Thanks for leaving your review.
We apologize for any difficulty you experienced with navigating our website, we are always open to feedback.
One of our customer service representatives has reached out to you in regards to this to obtain more information and see how we can improve that moving forward.
You can reach back out to us directly at (888)498-2767 or support@vapornation.com.
Thank you.
I got charged sales tax on an item as…
I got charged sales tax on an item as an FL resident and the item ships 3 days later from CA?
5 mars 2019
Omdöme utan inbjudan
Svar från VaporNation
Hello Kevin,
Thanks for your recent order with us.
We apologize for any confusion or inconvenience.
By law we are required to charge sales tax in any state that we operate in, in this case since we have a warehouse in Jacksonville, Florida you were charged sales tax on your order. Most of the time, we ship out orders going to Florida from that particular warehouse to make sure they arrive as quickly as possible.
However, in this case we were unable to do so due to this particular item being out of stock there which is why it was shipped from our California warehouse instead.
We hope this clears things up and have also sent you a direct email with more information.
You can reach back out to us directly at (888)498-2767 or support@vapornation.com.
Thank you.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.