Vapoholic Omdömen 

543
•
TrustScore 4 av 5

4,0

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I found this company online around June-July through google search months ago and I’m glad I did the customer service actually values their loyal customers and products. At the times I use to go to my... Se mer

Betygsatt 5 av 5 stjärnor

Great flavour and clearly labelled the VG/PG. Don't need a magnifying glass. Most of the other liquids I bought from other companies need to use magnifying app on phone just see what's in it.

Företaget har svarat

Betygsatt 1 av 5 stjärnor

I am writing to tell you that I am extremely extortionately exctatingly fuming. My vape was meant to arrive on Tuesday it is now Sunday that is 6 whole and 4 working days and nearly a week late!!!! I... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Brilliant selection of high quality vape juice, and fantastic deals like bundle mix at bargain prices. Also, small delivery fee if purchasing small. Many thanks for your service, 'I will be back again... Se mer

Företaget har svarat

Företagsinformation

  1. E-cigarettaffär
  2. E-cigarettbutik

Skrivet av företaget

The UK's top-rated store for Premium Vape & CBD supplies! Welcome to a true wonderland of flavour where you’ll find all of your favourite indulgences. Here you’ll discover a delightful array of candy creations, juicy fruits, delicious desserts, and so much more, so step into our world and treat your taste buds to something truly unique! Masters of our craft, we’re real experts in all things vape-related, so whether you’re a vaping connoisseur or a complete beginner, you're in safe hands with us – so much so we were recently awarded the Platinum Trusted service award, and the Gold Trusted Service Award four years running for our exceptional customer service. We also stock the industry’s best vaping devices with Free Tracked delivery on all orders over £20, so whatever your needs, you’ll find everything you could wish for delivered straight to your door after just a few quick clicks. Welcome to Vapoholic.


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

543 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,0

Alla omdömen

(543)

31 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Tried there cbd vape liquid for first…

9Tried there cbd vape liquid for first time.Blueberry flavour..i have been vaping blueberry ordinary liquid for years. This liquid..hardly any taste and more importantly it burns the back of my mouth and makes me cough.Worst vape liquid i have ever tried.is the cbd any good via vaping? Don't know as smoking this junk is not advised...request for into asked for for this review has been sent..ps try too leave a good or bad review on their site does not work

15 januari 2026
Omdöme utan inbjudan
Logotyp för Vapoholic

Svar från Vapoholic

Hi,

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that your experience didn’t meet expectations.

At the moment, we’re unable to locate an order under the details provided in the review. If you could please contact us directly, we’d be more than happy to look into this properly and offer a suitable solution. We are always here to help.

If possible, we’d also ask that you share the batch number printed on the bottle, should be where the barcode is. This allows our team to test the specific batch and ensure it meets our quality standards.

Regarding the throat irritation and coughing you mentioned, this can sometimes be influenced by factors such as the CBD strength used, the device or coil, and the wattage settings. Everyone reacts differently, and we’re happy to help you find a setup or strength that’s better suited to you.

Please feel free to reach out to our support team with your order details, batch number, and the device and strength you’re using, and we’ll do our best to resolve this for you.

Kind regards,
Customer Support Team

Betygsatt 5 av 5 stjärnor

Please buy from this company the…

Please buy from this company the liquids are lovely been with them years love the liquid it helped me to stop smoking and u get 3 for 4 so that’s one free the small bottles are a nice smoke

15 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Overall experience

First order was an easy no nonsense purchase. Second order had a slight issue, contacted support and had my problem sorted out in an acceptable time frame.
No hesitation in ordering again from this fine company.

29 december 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Package came empty 5 bottles instead…

Package came empty 5 bottles instead of 10 bundle with no nicotine. Never had a single problem till this delivery.
Order no 001000002

7 december 2025
Omdöme utan inbjudan
Logotyp för Vapoholic

Svar från Vapoholic

Hi,
Thank you for your review. We’re very sorry to hear about this experience.

As confirmed in our email conversation, the parcel unfortunately arrived damaged in transit, with a hole in the packaging, which appears to have caused some items to go missing. While the damage itself was outside of our control, we still take full responsibility for ensuring our customers receive their orders safely and in good condition.

We can see that you are a loyal customer and have never had any issues with previous deliveries, which we truly appreciate. For this reason, we have already offered via email, either a replacement or a full refund for the missing items, and we are currently awaiting your reply so we can resolve this as quickly as possible :)

Customer satisfaction is very important to us, and we’re committed to making this right.

Kind regards

Betygsatt 5 av 5 stjärnor

astonishingly quick customer service!!

I reached out due to an issue with the free shipping for over £30 option not showing up in my cart. I brought it to their attention, and within a just couple of short hours, they'd solved the case & I was able to place my order with free shipping! I expected reaching out via e-mail to take at least a couple of business days, as it does with most companies, so I was genuinely floored with the quick turnaround. thanks again! :)

19 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Deliver to the Netherlands! YAY

I've ordered twice now to the Netherlands. Great store, lots of discounts and delivery to NL took just a few days.
Customer service is also top notch, had a problem with custom charges and they refunded the additional costs I had incurred.

28 november 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very good products

After a mistake I made while ordering, I emailed vapoholic and the response was very helpful. They told me where I went wrong and then fixed the issue with an hour or so. Ive ordered a few times from this company and always been happy with the products and service

24 november 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

All went well

Bought a non-nicotine CBD vape from this site, everything went smoothly, will be buying top ups from here in the future.

17 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Do not purchase from this company

I purchassed an cigarette from this company which was faulty, it charged once then stopped working after a few puffs and wouldn't recharge. I contacted vapaholic and asked for a return and refund. They instructed how to return but said they needed to send it off for testing before I could have a refund. So I am left without my goods and they still have my money. I complained that I purchased from them and their contract with their supplier is nothing to do with me. I returned the goods and several days later I have not had a refund or heard from vapaholic. I will be reporting them to trading standards.

Update.
How petty are this company. What they haven't mentioned in their response is that I purchased a pack of 3 pods to go with the e cigarette, of which I opened to use with it. They have emailed to say that they will not reimburse me for the pods because they were opened. Well that's why I bought them, to use with the cigarette. Must be the worst online shopping experience I have had.

27 oktober 2025
Omdöme utan inbjudan
Logotyp för Vapoholic

Svar från Vapoholic

Hi Kevin,

We’re sorry to hear that you were disappointed with your experience, that’s never what we want for our customers.

We can confirm that your returned device was received, tested, and confirmed to be faulty, and your refund has now been processed. Refunds typically take 3–5 working days to appear in your account, depending on your payment provider.

Testing could not be completed immediately upon receipt, as the issue related to the charging function and required time for the device to charge before assessment. Additionally, as noted on our website, our customer service department is closed over weekends, so we responded at the earliest possible opportunity once the results were available.

Under the Consumer Rights Act 2015, retailers are required to inspect returned items to verify any reported fault before issuing a refund or replacement. This ensures that every case is handled fairly and consistently for all customers.

We completely understand how frustrating it can be to be without your device during this process and appreciate your patience while the testing was completed. Our goal is always to resolve these matters as promptly and transparently as possible.

Thank you

Betygsatt 1 av 5 stjärnor

Rude and Ineffective "Customer Service"

Update 9.10.25.
Whilst I appreciate your reply I want to make two things clear.
I did not verbally abuse anyone and terminated the call myself.
The payment should not have been taken and whilst I appreciate the refund it is very late.

I registered an account and made my first order with them, yesterday. They took £30.98 on my credit card but the order was not confirmed on the website. I tried 3 different ways to contact them.
Eventually, this morning I got an email asking me for more information. I sent them a detailed explanation and the receipt. I heard nothing.
I had to chase them up just now and the first person I spoke to knew nothing about it and could not find the order. I gave her the information. Nothing.
I asked to speak with someone senior. A man came on the phone. He knew nothing and threatened to terminate the call. I then explained all over again. He could tell me nothing. He then said if I didn't stop raising my voice he would terminate the call. I terminated it instead.
I have no idea whether I was speaking with anyone senior in the company or a call centre. The man would not tell me what his position was.
They took my money. I didn't receive my order. "Customer Service." clueless, ineffective and rude. I will now have to raise a dispute using my credit card.
All I wanted was to place my first order and pay.
Awful and upsetting to be treated by them in this way.

6 oktober 2025
Omdöme utan inbjudan
Logotyp för Vapoholic

Svar från Vapoholic

Hi Anthony,

I'm sorry if you sent a few emails and did not receive a response to them, when looking into this I can see only one communication via email from yourself on our system, can you please check you was not sending it to our No reply box? If this isn't the case, then we do apologise for the technical error and will make sure this is looked into and fixed.

I raised an investigation into what happened to your first order, I have now found that the order had not pulled through to us as the 1st line of address was missing. However, I have now processed a refund for this which should be in your account within 3-5 working days.

We always treat our customers with the upmost respect, nevertheless we are unable to accept verbal abuse over the phone which is why we had to let you know we would need to terminate the call if it carried on.

On a positive note, I can see your most recent order was delivered the next day successfully and we hope you enjoy your items. Thank you.

Betygsatt 5 av 5 stjärnor

So this was my first time trying CBD…

So this was my first time trying CBD and my first order with this company I'm very happy with my CBD products pain in my hip and knee has subsided. Ordered Friday morning 24 hour post Saturday morning it was here. Definitely gonna order again oh yes the pineapple express terpenes is great 👍.

28 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Fraudulent business - stay away

Ordered last weekend using their welcome 10% code and a 4 for £10 - neither discounts were applied when I checked out. Reported to customer services - they cancelled the order. Charged £37 but only refunded £23.
Totally fraudulent business. Stay away.

8 september 2025
Omdöme utan inbjudan
Logotyp för Vapoholic

Svar från Vapoholic

Hi,

We’re truly sorry for the frustration you experienced. After looking into your order, we quickly realised that the discounts weren’t applying because two discount codes were being used together, which our system unfortunately can’t process.

As you requested, we cancelled your order and issued a refund. We also sincerely apologised for initially refunding the incorrect amount. The full amount has now been processed, and on Monday morning (today, our first working day after the weekend) we replied to your emails to explain the situation and confirm we’d correct it.

Additionally, as a gesture of goodwill for the inconvenience, we also credited £1.96 on the second order you placed so you'd still get the deal price you were expecting, as this was our fault for not making you aware sooner that you can not use the two discount codes in conjunction with each other on one order. We should of made you aware of this the first time you contacted, however we didn't realise at the time.

If you experience any further issues, please don’t hesitate to reach out to our customer service team — we’re here to help.

Betygsatt 5 av 5 stjärnor

10/10 customer service

Went to check my order tracking to find it hadn’t been sent yet, so I asked the online service, they had emailed me but it went to junk ooops, however she was just fixing my issue when we lost contact, low & behold she actually called me instead, I’ve never had such awesome customer service, honestly they are second to none, I’m sure those that did leave lower feedback had contacted them they would have sorted it straight away like they did me, 100% recommending vapoholic, thanks guys

1 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good products and service

I came to write a review and was shocked at how many 1 star reviews there are.
Originally, my sister ordered 2 packs of the prefilled aztech pods not knowing they didn't come with the actual vape. I emailed about her misunderstanding and asked for help on which vape was needed to use the pods. I also recommended they add this to the description on the website to make it easier for 1st time buyers and neurodivergent people to understand.
The customer service team emailed me back promptly with a link to the vape she needed. She also visited the warehouse, and although customers aren't allowed inside, she phoned and a member of staff came out to swap one of the pod packs for the vape she needed, and she bought me a vape too.
I've been using the raspberry kush cbd vape for about 2 weeks and im running low, so I came online to order more prefilled pods, and I can see the description has been updated on the page like I'd suggested.
I'm really happy with the products I've tried so far, and I'm really happy with the service both myself and my sister have received.
The only problem I have is delivery costs for under £30 (it's free over £30), but that's only because the pods I buy are £25.99, and there's nothing I can buy for £4.01 to make it up to £30! But there are a few options for delivery with a range of prices. I chose the cheapest at £2.95.
There does seem to be a points system, which I don't really understand at the moment, but I'm assuming if you earn enough points with continous orders you can exchange them for money off or something.
Oh, and there is a 10% off code they email you for signing up, but it didn't work on my order. When I read the T&Cs it said the code doesn't work on disposable vapes, so I'm assuming that applies to the pods as well which is why it didn't work on my order. That was a little frustrating.
Overall, very happy with the products and service. I hope the good work continues.

28 augusti 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

I ordered last Friday and it was…

I ordered last Friday and it was supposed to come on Sunday as I paid extra. I still haven’t received my order. Very disappointing

27 augusti 2025
Omdöme utan inbjudan
Logotyp för Vapoholic

Svar från Vapoholic

Hi, sorry to hear this! Can you please contact our customer service at hello@vapoholic.co.uk with your order number so we can chase this up for you ASAP. Thank you

Betygsatt 1 av 5 stjärnor

Do they want me to break the law to find my package?

Edit to respond: Im not in Canada, im in London. Ordered on july 9th order # 000977183 Robert Connor.
Absolute clowns

Placed my first order and it was delivered to a random office building by Royal Mail. Tried contacting Royal Mail about where it was left and they said to contact the seller.
I contacted Vapoholics about the order and they sent me a short response with a gps location.
I responded telling them none of these buildings can be accessed without a keyfob and never received a follow up reply or my order.
I guess they expect me to break in to random buildings hoping to find my order?
I know the wrong delivery isn't there fault, but the way they handle things is a bit of a joke.

Will likely need to escalate this with my bank if nothing is done. Can't see myself giving this company another chance. 30ish quid thrown away because they cant handle basic customer service.

11 juli 2025
Omdöme utan inbjudan
Logotyp för Vapoholic

Svar från Vapoholic

We're really sorry to hear this. However, we don't recognise your name, and we cannot find any orders or communications with your name. We can see from your location that you are based in Canada, which we do not ship to.

On the other hand, if you can please contact us (0161 660 9596 or hello@vapoholic.co.uk), and we can get this rectified for you ASAP.

Edit: Thank you for the extra information! Our team will be in contact shortly to get this sorted out for you. Our apologies again.

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