I found this company online around June-July through google search months ago and I’m glad I did the customer service actually values their loyal customers and products. At the times I use to go to my... Se mer
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Det här tycker kunderna
Great flavour and clearly labelled the VG/PG. Don't need a magnifying glass. Most of the other liquids I bought from other companies need to use magnifying app on phone just see what's in it.
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I am writing to tell you that I am extremely extortionately exctatingly fuming. My vape was meant to arrive on Tuesday it is now Sunday that is 6 whole and 4 working days and nearly a week late!!!! I... Se mer
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Brilliant selection of high quality vape juice, and fantastic deals like bundle mix at bargain prices. Also, small delivery fee if purchasing small. Many thanks for your service, 'I will be back again... Se mer
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Företagsinformation
Skrivet av företaget
The UK's top-rated store for Premium Vape & CBD supplies! Welcome to a true wonderland of flavour where you’ll find all of your favourite indulgences. Here you’ll discover a delightful array of candy creations, juicy fruits, delicious desserts, and so much more, so step into our world and treat your taste buds to something truly unique! Masters of our craft, we’re real experts in all things vape-related, so whether you’re a vaping connoisseur or a complete beginner, you're in safe hands with us – so much so we were recently awarded the Platinum Trusted service award, and the Gold Trusted Service Award four years running for our exceptional customer service. We also stock the industry’s best vaping devices with Free Tracked delivery on all orders over £20, so whatever your needs, you’ll find everything you could wish for delivered straight to your door after just a few quick clicks. Welcome to Vapoholic.
Kontaktuppgifter
25 Dolphin Street , M12 6BG, Manchester, Storbritannien
- 0161 660 9596
- hello@vapoholic.co.uk
- vapoholic.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Tried there cbd vape liquid for first…
9Tried there cbd vape liquid for first time.Blueberry flavour..i have been vaping blueberry ordinary liquid for years. This liquid..hardly any taste and more importantly it burns the back of my mouth and makes me cough.Worst vape liquid i have ever tried.is the cbd any good via vaping? Don't know as smoking this junk is not advised...request for into asked for for this review has been sent..ps try too leave a good or bad review on their site does not work

Svar från Vapoholic
Please buy from this company the…
Please buy from this company the liquids are lovely been with them years love the liquid it helped me to stop smoking and u get 3 for 4 so that’s one free the small bottles are a nice smoke
Overall experience
First order was an easy no nonsense purchase. Second order had a slight issue, contacted support and had my problem sorted out in an acceptable time frame.
No hesitation in ordering again from this fine company.
Package came empty 5 bottles instead…
Package came empty 5 bottles instead of 10 bundle with no nicotine. Never had a single problem till this delivery.
Order no 001000002

Svar från Vapoholic
astonishingly quick customer service!!
I reached out due to an issue with the free shipping for over £30 option not showing up in my cart. I brought it to their attention, and within a just couple of short hours, they'd solved the case & I was able to place my order with free shipping! I expected reaching out via e-mail to take at least a couple of business days, as it does with most companies, so I was genuinely floored with the quick turnaround. thanks again! :)
great products at reasonable prices
the i tems i bought where of a good quality and well packaged and a decent price i will deffinately be using them again for more vaping liquids
Deliver to the Netherlands! YAY
I've ordered twice now to the Netherlands. Great store, lots of discounts and delivery to NL took just a few days.
Customer service is also top notch, had a problem with custom charges and they refunded the additional costs I had incurred.
Very good products
After a mistake I made while ordering, I emailed vapoholic and the response was very helpful. They told me where I went wrong and then fixed the issue with an hour or so. Ive ordered a few times from this company and always been happy with the products and service
All went well
Bought a non-nicotine CBD vape from this site, everything went smoothly, will be buying top ups from here in the future.
Do not purchase from this company
I purchassed an cigarette from this company which was faulty, it charged once then stopped working after a few puffs and wouldn't recharge. I contacted vapaholic and asked for a return and refund. They instructed how to return but said they needed to send it off for testing before I could have a refund. So I am left without my goods and they still have my money. I complained that I purchased from them and their contract with their supplier is nothing to do with me. I returned the goods and several days later I have not had a refund or heard from vapaholic. I will be reporting them to trading standards.
Update.
How petty are this company. What they haven't mentioned in their response is that I purchased a pack of 3 pods to go with the e cigarette, of which I opened to use with it. They have emailed to say that they will not reimburse me for the pods because they were opened. Well that's why I bought them, to use with the cigarette. Must be the worst online shopping experience I have had.

Svar från Vapoholic
Bought it to help me sleep
Bought it to help me sleep, had a pull and dozed right off and missed my docters appointment. A good buy.
Rude and Ineffective "Customer Service"
Update 9.10.25.
Whilst I appreciate your reply I want to make two things clear.
I did not verbally abuse anyone and terminated the call myself.
The payment should not have been taken and whilst I appreciate the refund it is very late.
I registered an account and made my first order with them, yesterday. They took £30.98 on my credit card but the order was not confirmed on the website. I tried 3 different ways to contact them.
Eventually, this morning I got an email asking me for more information. I sent them a detailed explanation and the receipt. I heard nothing.
I had to chase them up just now and the first person I spoke to knew nothing about it and could not find the order. I gave her the information. Nothing.
I asked to speak with someone senior. A man came on the phone. He knew nothing and threatened to terminate the call. I then explained all over again. He could tell me nothing. He then said if I didn't stop raising my voice he would terminate the call. I terminated it instead.
I have no idea whether I was speaking with anyone senior in the company or a call centre. The man would not tell me what his position was.
They took my money. I didn't receive my order. "Customer Service." clueless, ineffective and rude. I will now have to raise a dispute using my credit card.
All I wanted was to place my first order and pay.
Awful and upsetting to be treated by them in this way.

Svar från Vapoholic
So this was my first time trying CBD…
So this was my first time trying CBD and my first order with this company I'm very happy with my CBD products pain in my hip and knee has subsided. Ordered Friday morning 24 hour post Saturday morning it was here. Definitely gonna order again oh yes the pineapple express terpenes is great 👍.
Fraudulent business - stay away
Ordered last weekend using their welcome 10% code and a 4 for £10 - neither discounts were applied when I checked out. Reported to customer services - they cancelled the order. Charged £37 but only refunded £23.
Totally fraudulent business. Stay away.

Svar från Vapoholic
Very helpful team when my product was…
Very helpful team when my product was faulty. Greatly appreciated
10/10 customer service
Went to check my order tracking to find it hadn’t been sent yet, so I asked the online service, they had emailed me but it went to junk ooops, however she was just fixing my issue when we lost contact, low & behold she actually called me instead, I’ve never had such awesome customer service, honestly they are second to none, I’m sure those that did leave lower feedback had contacted them they would have sorted it straight away like they did me, 100% recommending vapoholic, thanks guys
Good products and service
I came to write a review and was shocked at how many 1 star reviews there are.
Originally, my sister ordered 2 packs of the prefilled aztech pods not knowing they didn't come with the actual vape. I emailed about her misunderstanding and asked for help on which vape was needed to use the pods. I also recommended they add this to the description on the website to make it easier for 1st time buyers and neurodivergent people to understand.
The customer service team emailed me back promptly with a link to the vape she needed. She also visited the warehouse, and although customers aren't allowed inside, she phoned and a member of staff came out to swap one of the pod packs for the vape she needed, and she bought me a vape too.
I've been using the raspberry kush cbd vape for about 2 weeks and im running low, so I came online to order more prefilled pods, and I can see the description has been updated on the page like I'd suggested.
I'm really happy with the products I've tried so far, and I'm really happy with the service both myself and my sister have received.
The only problem I have is delivery costs for under £30 (it's free over £30), but that's only because the pods I buy are £25.99, and there's nothing I can buy for £4.01 to make it up to £30! But there are a few options for delivery with a range of prices. I chose the cheapest at £2.95.
There does seem to be a points system, which I don't really understand at the moment, but I'm assuming if you earn enough points with continous orders you can exchange them for money off or something.
Oh, and there is a 10% off code they email you for signing up, but it didn't work on my order. When I read the T&Cs it said the code doesn't work on disposable vapes, so I'm assuming that applies to the pods as well which is why it didn't work on my order. That was a little frustrating.
Overall, very happy with the products and service. I hope the good work continues.
I ordered last Friday and it was…
I ordered last Friday and it was supposed to come on Sunday as I paid extra. I still haven’t received my order. Very disappointing

Svar från Vapoholic
Easy to use website
Easy to use website, very fast delivery, I use Vapaholics store for all my vaping needs. Highly recommended
Do they want me to break the law to find my package?
Edit to respond: Im not in Canada, im in London. Ordered on july 9th order # 000977183 Robert Connor.
Absolute clowns
Placed my first order and it was delivered to a random office building by Royal Mail. Tried contacting Royal Mail about where it was left and they said to contact the seller.
I contacted Vapoholics about the order and they sent me a short response with a gps location.
I responded telling them none of these buildings can be accessed without a keyfob and never received a follow up reply or my order.
I guess they expect me to break in to random buildings hoping to find my order?
I know the wrong delivery isn't there fault, but the way they handle things is a bit of a joke.
Will likely need to escalate this with my bank if nothing is done. Can't see myself giving this company another chance. 30ish quid thrown away because they cant handle basic customer service.

Svar från Vapoholic
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