I ordered the wrong product. Following a telephone call, instructions were quickly given for returning items, and and the exchanged product was received within few days.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quality vape juice at a good price. A great variety of flavours and every delivery I have had was within 3 days. Recommended.
I’ve ordered from The Vape Shop multiple times now, and they’ve been absolutely brilliant every single time. My orders are always processed quickly, dispatched super fast, and arrive exactly as expect... Se mer
Brilliant customer service Sam was so helpful patient and really made my stress of an online purchase problem disappear, he helped me place my order with out any issues and went through smoothly and I... Se mer
Företagsinformation
Skrivet av företaget
Vape Shop is your go-to one-stop vaping store, providing customers with not only the best prices but the hottest products on the market! We take pride in stocking a whopping range of disposable devices, vape kits, e-liquid and more, leaving no corner of the vaping industry untouched due to our understanding that no vaper is the same! Not only are we a vaping retailer but most importantly a community of vaping enthusiasts who vape exactly what we sell. This allows us to pass on our expert knowledge directly to you via our incredible live chat customer support team. Available 24 hours a day, 7 days a week, so if you have a question that just can’t wait? Not to worry, you can get in touch with us at any time.
Kontaktuppgifter
2 Bramhall Place, PE1 5YS, Peterborough, Storbritannien
- 01733 666441
- hello@vapeshop.co.uk
- vapeshop.co.uk
4,8
Utmärkt
560 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
New to vaping
New to vaping. Placed my order and was here in two days fantastic service. Will definitely be back. Thank you
18 maj 2026
Omdöme utan inbjudan
Svar från Vape Shop
Hi,
Thank you for your 5-star review!
We're delighted to hear that your first experience with us was such a positive one. It's great to know that your order arrived within two days and that you were pleased with the service you received.
Starting out with vaping can feel a little overwhelming, so we're especially pleased that we could help make the process smooth and straightforward for you.
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Kind regards,
Zoe
Vape Shop
Absolutely brilliant customer service & value for money
Absolutely brilliant customer service! I have bought many vape kits from them, for myself and as gifts, and they are amazing value for money. Unfortunately one of the vapes had a faulty battery, and on sending it back, they sent out a new replacement the next day AND refunded me my money. They answer emails quickly and communication is great! All of the staff are very polite and helpful, and I love this shop because I also earn points with my purchases and have had quite a few money off vouchers, as well as free vape liquid! Would highly recommend
24 april 2026
Omdöme utan inbjudan
Svar från Vape Shop
Thank you so much for your amazing 5-star review and for your continued support of Vape Shop!
We’re absolutely delighted to hear that you’ve had such positive experiences with both our products and customer service. While we’re sorry one of the vape kits developed a fault, we’re really pleased we were able to get a replacement sent out quickly and resolve things for you without hassle.
It’s fantastic to know you’ve found value in our loyalty rewards, vouchers, and free e-liquid offers too, we always want our customers to feel appreciated when shopping with Vape Shop.
Your kind comments about the team and our communication genuinely mean a lot, and we’ll be sure to share your feedback with everyone involved.
Thank you again for the recommendation, and we look forward to serving you again soon!
– Zoe @ Vape Shop
Great service
Great service, I had a problem with dpd delivering my vapes, got in touch with vape shop though email, they emailed me straight back ask for my ref number and address, next day my vape were delivered. Absolutely amazing service from a very happy customer 😀
6 maj 2026
Omdöme utan inbjudan
Svar från Vape Shop
Thank you so much for your fantastic 5-star review! We’re really pleased to hear that the team at Vape Shop was able to help resolve the delivery issue quickly for you.
We understand how frustrating courier delays can be, so it’s great to know our customer service team could get everything sorted and ensure your order arrived the very next day.
Your kind words mean a lot to us, and we’re delighted to hear you’re a happy customer 😀
Thank you again for your support, and we look forward to serving you again soon!
– Zoe @ Vape Shop
Exceptional customer service from zoe
Exceptional customer service from zoe! Ive been using vape shop for a long while and love the generous rewards scheme! I had a slight issue where id applied my points as a discount, but the system charged the full amount. I reached out and had a very fast reaponse. Professional, friendly and generous, zoe reshipped the order as way of apology at no extra cost to me, will definitely stick with this company couldn't reccomend more!
7 maj 2026
Omdöme utan inbjudan
Svar från Vape Shop
Thank you so much for your amazing 5-star review and for being a loyal Vape Shop customer!
We’re delighted to hear that I was able to resolve the issue for you quickly and provide the level of service you deserve. While we’re sorry there was a problem with the rewards discount being applied, we’re really pleased we could put things right for you.
It’s fantastic to know you’re enjoying our rewards scheme, and your kind comments about the friendly and professional support genuinely mean a lot to us.
Thank you again for your continued support and recommendation, we truly appreciate it and look forward to serving you again soon!
– Zoe @ Vape Shop
Svar från Vape Shop
Thank you for your great 5-star review! We’re really pleased to hear you consistently have a good experience with Vape Shop and that your orders arrive quickly.
Your continued support means a lot to us, and we look forward to serving you again soon 👍
– Zoe @ Vape Shop
Nuneaton branch are fabulous
Nuneaton branch are fabulous! The staff are amazing. They give advice, support and are generally a damn fine bunch of people. Prices are extremely reasonable and the products are excellent.
25 april 2026
Omdöme utan inbjudan
Svar från Vape Shop
Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear such lovely feedback about our Nuneaton branch.
It’s great to know the team have been able to provide helpful advice, support, and a welcoming experience, your kind words will mean a lot to them. We’re also really pleased to hear you’re happy with our pricing and the quality of our products.
Thank you again for your support and recommendation. We look forward to welcoming you back to Vape Shop again soon!
– Zoe @ Vape Shop
Brilliant service from Zoe
Brilliant service from Zoe. Royal Mail messed up my delivery and returned it without telling me. Zoe sorted it out straight away reshipped using DPD next day, was polite and courteous, very happy with the service I received 10/10. Also sorted some loyalty points for me honestly when companies do this sort of thing they definitely keep my business, would rather spend with them than anywhere else. They have anything you could need at the best prices and loads of deals on too, suggest you check them out if you haven’t already - I’ve been ordering from them for years so I’m not a new customer or anything and there’s a good reason for that, they deserve it. Thank you again to Zoe!
23 april 2026
Omdöme utan inbjudan
Svar från Vape Shop
Thank you so much for taking the time to leave such an amazing review and for your continued loyalty to Vape Shop over the years, it truly means a lot to us.
We’re really sorry to hear Royal Mail caused issues with your delivery, but we’re so pleased Zoe was able to get everything sorted quickly for you and arrange a next day reship with DPD. Providing helpful, friendly, and hassle-free support is exactly what we aim for, so your kind comments will mean a great deal to her.
It’s also fantastic to hear you’re enjoying the loyalty scheme, pricing, and deals we offer. Knowing that our service keeps customers coming back year after year is genuinely one of the best compliments we could receive.
Thank you again for your incredibly kind words, support, and recommendation. Customers like you are the reason we do what we do, and we look forward to serving you again for many more years to come!
– Zoe @ Vape Shop
Amazing customer service
Amazing customer service especially Zoe, had an issue with a pod and she promptly dealt with it, have used the vape shop many times and have never had an issue before this.
16 april 2026
Omdöme utan inbjudan
Svar från Vape Shop
Thank you so much for your fantastic 5-star review and for your continued support of Vape Shop!
We’re sorry to hear there was an issue with your pod, but we’re really pleased I was able to resolve things promptly for you. It’s great to know that, aside from this, you’ve consistently had positive experiences when shopping with us.
Your kind comments about our customer service truly mean a lot, and we really appreciate your loyalty over the years.
Thank you again for your support, and we look forward to serving you again soon!
– Zoe @ Vape Shop
Great customer support
Great customer support, really responsive and helpful which makes you feel valued.
Easy to order and repeat deliveries available so you don't have to think about it.
15 april 2026
Omdöme utan inbjudan
Svar från Vape Shop
Thank you so much for your wonderful 5-star review!
We’re really pleased to hear you’ve found our customer support responsive and helpful — making sure our customers feel valued is something we care about a great deal. It’s also great to know you’re enjoying how easy it is to order, along with the convenience of repeat deliveries.
We really appreciate your support and look forward to continuing to serve you at Vape Shop!
– Zoe @ Vape Shop
Lost shipment.
I had placed an order just before Easter which had not arrived by the 13th April. An email to customer service resulted in a reply from Zoe, she checked my order number, found the problem and within the hour had my re-order sent out via DPD next day delivery. The order arrived today, 14th April. That is exemplary customer service, thank you Zoe and Vape Shop.
13 april 2026
Omdöme utan inbjudan
Svar från Vape Shop
Thank you so much for your amazing 5-star review and for sharing your experience with us!
We’re really sorry your original order didn’t arrive as expected over the Easter period, but we’re absolutely delighted to hear I was able to quickly investigate the issue and arrange a replacement to be sent out via DPD next day delivery. It’s great to know everything arrived with you promptly the following day.
Providing fast, helpful, and reliable support is something we really strive for at Vape Shop, so your kind words about exemplary customer service mean a great deal to me and the whole team.
Thank you again for your support and understanding, we really appreciate it, and we look forward to serving you again soon!
– Zoe @ Vape Shop
Supply Chain Stream problem
I have had some problems getting hold of elusive pods for the Angel 20k system…
I wrote to Customer Services and Zoe kindly got back within the hour, letting me know she had received my mail and would be getting back when she had more information.
This is great customer service, as despite not having an immediate solution, Vape Shop have kept my loyalty by being transparent and explaining the current issue fully.
We live in a World where their is going to be supply chain issues in many markets; it will be good customer relations that keeps ‘the lights on’ for Small & Medium businesses, in navigating rocky times. 5 ⭐ SC Hampshire UK
9 april 2026
Omdöme utan inbjudan
Svar från Vape Shop
Thank you so much for your thoughtful 5⭐ review it really means a lot to us!
I’m so glad I could keep you updated, even while we were still working through the supply issue with the Angel 20k pods. We completely understand how frustrating it can be trying to get hold of in demand products, and we truly appreciate your patience and understanding during this time.
You’re absolutely right supply chain challenges are something many businesses are navigating, and we believe being open and transparent is the best way to support our customers through it. Hearing that this approach has earned your loyalty genuinely means the world to us.
Thanks again for your kind words and support we’re always here if you need anything.
Zoe
Vape Shop Customer Service Team
Ive had many orders from this company
Ive had many orders from this company. Always a speedy process. Only had 1 single problem and it was sorted by Zoe in minutes. Would highly recommend for quality and service.
However, Im still waiting for the promised rewards for this review !! I've 2 more orders and still no brownie points very disappointing.
9 april 2026
Omdöme utan inbjudan
Svar från Vape Shop
Thank you so much for your kind 5⭐ review and for your continued support it really means a lot to us!
We’re delighted to hear that your orders have consistently been processed quickly and smoothly. It’s also great to know that when an issue did arise, it was resolved promptly for you. I’m always happy to help and make sure everything gets sorted as quickly as possible.
Your recommendation truly means a lot to us and we really appreciate you taking the time to share your experience.
Thanks again and we look forward to seeing you again soon.
Zoe
Vape Shop Customer Service Team
Very good all round .
18 mars 2026
Svar från Vape Shop
Thank you for your 5⭐ review we really appreciate it.
We’re so pleased to hear you had a very good all round experience with us. Your support means a lot and we’re always here whenever you need us.
Thanks again and we look forward to seeing you again soon.
Zoe
Vape Shop Customer Service Team
I have vaped for a long time
I have vaped for a long time, It took me a long time to find a good vaping oil company that actually seems to genuinely care about their customers,I have been with the vape shop for what seems a very long time,and will be with them for the foreseeable future.I am a good ole age and do all my shopping on line and I have never dealt with any sort of company with a customer care team like these guys(especially Zoe,)I am quite fussy about what I like in vaping oil and equipment but I don’t have to look anywhere else cause if these guys don’t have it, it’s not worth having.Today for instance I received my lastest selection of oil etc.Unfortunately one of the bottles of oil had leaked out all over everything,so I dropped Zoe an e-mail and within half an hour she had replied and an hour and a few very friendly e-mails Zoe has replaced everything and has it in the post.You couldn’t beat that for caring for your customers.I have truly never known a friendlier more caring customer support team and I’m 74.I won’t be changing my supplier anytime soon.
30 mars 2026
Omdöme utan inbjudan
Svar från Vape Shop
Thank you so much for your incredible 5⭐ review and for your continued loyalty over the years it truly means the world to us!
It’s genuinely heart warming to hear that you’ve had such a positive experience with us and that you feel confident shopping with us for your vaping needs. We know how important it is to find the right products and a service you can rely on, so your kind words really do mean a great deal.
I’m very sorry again about the issue with the leaking bottle, but I’m so glad we were able to get everything sorted quickly for you. Making sure our customers are looked after and feel supported is always our top priority.
Your feedback about our customer care has really made my day and I’ll be sure to share your kind words with the rest of the team as well.
Thank you again for your trust and support we’re always here whenever you need us!
Zoe
Vape Shop Customer Service Team
Missing Reward Points.
Vape Shop offers quality vapes at great prices.
They also have a great loyalty point reward system, but recently I had an issue were all my points had disappeared!
I emailed their customer service and within 24 hours they had responded with a full restore of my missing points plus additional points as their way of apologising.
26 mars 2026
Omdöme utan inbjudan
Svar från Vape Shop
Thank you so much for sharing your experience!
We’re delighted to hear you enjoy our vapes and loyalty rewards. We’re especially glad our team could quickly resolve the issue with your points and even add a little extra as a thank-you for your patience. Feedback like yours reminds us why we love what we do, and we truly appreciate your support.
We can’t wait to keep serving you with the products and service you deserve!
Amazing customer service
Amazing customer service, and quick delivery.
25 mars 2026
Omdöme utan inbjudan
Svar från Vape Shop
Thank you so much for your wonderful feedback!
We’re really glad to hear you had a great experience with our customer service team and that your order arrived quickly. Our team works hard to make every order smooth and enjoyable, and it’s so rewarding to know it made a difference for you.
We truly appreciate your support and can’t wait to see you again soon!
Excellent customer service
The customer service I have received has been exceptional. I realised I had put the wrong postcode on my order, about two weeks after I had ordered it, and unsurprisingly the parcel could not be delivered to me.
I thought on the off chance I would give the company an email and amazingly someone emailed me almost straight back. They were very very helpful and once we decided the parcel was really lost somewhere between Royal mail sorting offices, they resent my order for me. A really helpful customer service team, thanks again for your help!
18 mars 2026
Omdöme utan inbjudan
Svar från Vape Shop
Thank you so much for sharing your experience!
We’re really glad to hear that our team could step in and help when things didn’t go as planned. Mistakes happen, and it’s fantastic that we could quickly assist you, resend your order, and make the whole process as smooth as possible.
Your kind words mean a lot to us and remind our team why we do what we do. We truly appreciate your support and look forward to seeing you again soon!
Well done!
Easy company to work with, they sell a wide selection of vapes, liquids and much more. Ordering is fluid and fast, after payment they dispatch on the same day. Good vape liquids too. Never had a problem. Definitely recommend.
2 mars 2026
Omdöme utan inbjudan
Svar från Vape Shop
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that you found our range of vapes and liquids satisfying and that our ordering process was smooth and fast. Ensuring same-day dispatch and quality products is very important to us, so it’s wonderful to know we hit the mark for you.
Your recommendation means a lot, and we can’t wait to see you again soon!
The Vape Shop Team
Age verification is slow and…
Age verification is slow and cumbersome. I have tried three different IDs with 5 different attempts to get it verified to be unsuccessful, further to this, the manual process is slow.
After the age verification the order arrived promptly, the product is genuine, the packaging is good.
14 mars 2026
Omdöme utan inbjudan
Svar från Vape Shop
Thank you for taking the time to share your feedback with us. We’re really sorry to hear that the age verification process felt slow and frustrating, we understand how inconvenient that can be, especially when you’re just trying to place an order.
We appreciate your patience with it, and we’re glad to hear that once everything was sorted, your order arrived quickly and you were happy with the product and packaging.
Your feedback is really valuable to us, and we’ll be sure to pass this on as we’re always looking at ways to improve the experience. If you ever run into any issues like this again, please feel free to reach out and we’ll do our best to help as quickly as possible.
The Vape Shop Team
Absolutely excellent customer service
Absolutely excellent customer service! Definitely 10/10 for prompt and professional response to a problem I had with a faulty vape. Swift correspondence and action by Zoe (who was an absolute delight ) she was incredibly polite and professional throughout the whole process and made the whole thing painless which is a rare thing with companies nowadays! Thank you !! Will i be back to purchase more .. you bet I will!
Thank you !
10 mars 2026
Omdöme utan inbjudan
Svar från Vape Shop
Thank you so much for such a thoughtful review, this really means a lot to us. We’re sorry you had an issue with a faulty vape, but it’s great to hear Zoe was able to step in quickly and make the whole process easy for you. She’ll be so pleased to read your kind words, This will definitely make her smile!
Making things simple and stress free when something goes wrong is exactly what we aim for, so it’s great to know that came across.
Hearing that you’ll be back really is the best compliment we could ask for. Thank you again for your support.
The Vape Shop Team
Detta är Trustpilot
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