The product supplied was of the customary high quality and the delivery was? Well I disagree with the description as express delivery. I would call it Hyper-Drive. Only Scottie on the Enterprise cou... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good variety of options on offer with a competitive price. Quick delivery and carefully packaged. The best option for me on-line for these kind of products. 5 stars business.
Love Vape Mountain! Have been using them for years now. They dispatch within 24 hours so order arrives very quickly. Competitive prices and a vast range of quality products.
Easy and clear website, loyalty points on purchases and speedy well packaged delivery. Good communication between time of purchase and delivery. All the goods I've received have been of good quality.
Företagsinformation
Skrivet av företaget
Vape Mountain sells vaping and electronic cigarette products from around the world. Shop for the finest flavours at great prices with fast delivery.
Vape Mountain
Skrivet av företaget
- Free Delivery Available
- We offer free UK delivery on ALL orders over £20. This way, you can stock up on your favourite flavours from the brands you love with ease.
- Save On Bulk Purchases
- We offer money-saving deals on a wide range of refill cartridges, cartomisers and pods. This makes it easier (and cheaper!) for you to buy the refill flavours you love in bulk.
- Brands You Can Trust
- We've years of experience working with popular vaping brands, so we're confident that you'll find your preferred e-cigarette from a name you can trust.
- Product Experts
- Whether you're new to vaping or you're a seasoned vaper, our dedicated team of product experts are on hand to help. If you'd like any information about any of our products, whether that's about device compatibility, flavour profiles, or any of our bulk offers, our customer care team are here to help. You may also find our Knowledge Centre useful, where you can find a wealth of information about vape brands, e-cigarette devices, and where in the world you can vape.
Kontaktuppgifter
Unit 6 Union Court, Union Road, SW4 6JP, London, Storbritannien
- 020 7501 1108
- helpdesk@vapemountain.com
- vapemountain.com
4,8
Utmärkt
547 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent again.
22 februari 2023
Websitegreat service easy to use and order
Website easy to use and order. Fast delivery
18 februari 2023
Brilliant service!
Brilliant service, well packaged and super fast delivery, many thanks!
17 februari 2023
Delivered promptly excellent service
16 februari 2023
Very quick to deliver and easy to get
31 januari 2023
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Wrong and incomplete goods sent
Wrong and incomplete goods sent. Emailed the company to voice my concerns and rather than send a replacement with the correct items immediately and deal with the wrong shipment later I was grilled over why I was unhappy and sent a returns label to print myself which I did straight away. No acknowledgement of receipt of said return or email follow-up. I've dealt with this company for several years with no issues - I can only assume that some stuctrual change has resulted in this sudden woeful lack of customer care. My previous orders going back several years have always arrived ahead of expectations but now 10 days later (and without the product I've paid for) I'm still waiting without hope for my order to arrive. There's a slogan in retail 'that the customer is alaways right' but in this case I feel I'm being accused of being the miscreant rather than the victim of appalling customer service.
28 januari 2023
Omdöme utan inbjudan
Svar från Vape Mountain
Dear Mr Bradbury,
Thank you for providing your feedback.
I am very sorry that you received the incorrect items.
This was a rare mistake in our dispatching warehouse, for which we are very sorry.
Thank you very much for sending the photographs of the items you received as this helped us to find the cause of this error and to resolve it for you.
I am very sorry that you felt you were treated as the creator of this problem, that was certainly not our aim. This was our error and we needed to correct it. I am extremely grateful for your patience whilst we remedied this for you.
You have been a customer of ours for a long time, so I hope you know that we do our best to help our customers, especially if things go wrong, so I am very sorry that we let you down on this occasion.
Thak you again for your patience, understanding and cooperation and if you do need anything further, please let me know.
Kind regards
Tony
Vape Mountain team
Good customer service when items went…
Good customer service when items went missing in the post, however I’d recommend they use a different deal method as Royal Mail at the moment hasn’t been as good as it used to be.
16 november 2022
Placing a order on phone was so easy
Placing a order on phone was so easy, lady who took order was polite and helpful.
7 december 2022
Great but I haven't received then yet
Great but I haven't received then yet. Think its the postal strikes
3 december 2022
Great price and great service
27 november 2022
excellent customer service
22 november 2022
A very prompt service and order…
A very prompt service and order received as requested
1 november 2022
You did not send me the free gift…
You did not send me the free gift promised as per the voucher code.
1 november 2022
Svar från Vape Mountain
Dear Tracy,
Thank you for your feedback.
I am very sorry that you did not receive your free promotional starter kit.
I have checked your orders and you received the free starter kit on an earlier order.
Unfortunately, these free kits are only available on a one per household basis. I am very sorry if this was not clear on our website when you added it to your basket.
Thank you for your understanding.
I hope this helps and please let me know if you need anything further.
Kind regards,
Tony
Vape Mountain team
Alway 5 stars for this company.
Alway 5 stars for this company.
Great products but what brings me back again and again is the fast shipping process. So much appreciated. Thank you.
11 november 2022
Best price on the market
Best price on the market, I buy all the time from vape mountain.
5 oktober 2022
you have done all very well
you have done all very well, ordering, delivering, nice vape, thank you
5 november 2022
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.