Great selection of refills, and top quality customer service. Didn't have a chosen flavour in stock so they replaced it a better one, and it what a choice! They are not paying me for this however... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I always use vape Inc , the web site is very easy to manoeuvre around, I'm not tech savvy but it's so clear even I can use it successfully. Delivery is always prompt and never damaged, the price of th... Se mer
I’ve been using Vape Inc for a while now, and they consistently provide great service. The website is easy to navigate, even for someone like me who’s not tech-savvy, and the delivery is always fast a... Se mer
Honestly never had a problem with these guys, cheap as chips and flawless service. Was a bit sceptical at first but glad I made the decision to go with them, the referral discount and point system... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Vapeinc.com is a UK based online retailer known for its high quality, guaranteed low prices and a great range of vape products for starters through to advanced users
Kontaktuppgifter
Hoe Street, E17 4PG, London, Storbritannien
- info@vapeinc.com
- vapeinc.com
4,8
Utmärkt
441 omdömen
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Vape Inc 5☆
Really good company! Fast postage an quality products. The customer service team were amazing with all the help an support I was given. I would highly recommend this company an will be using them again 5☆
6 juni 2024
2 Star to 5 star: Order 2 Fancier bundles
Original Review: 2 Stars -- Order 2 Fancier bundles, got one, the other is not a fancier. Sent an email to them, a Facebook message, no response. Glad to have the one fancier but disappointed. I'd be careful ordering here. I probably won't order here again.
Update: 5 Stars -- After leaving this message, I received a response here on trustpilot, in email and Facebook. Lee went above and beyond to get into contact with me and make the wrong order right. The correct item was sent and Vape Inc covered the import and shipping cost to get the correct item to me. I am very happy with how far Vape Inc went to help make this right. While I was hesitant to order from them initially, that is no longer the case. I now know that Vape Inc is trustworthy honest business where I can safely shop for the best vape gear. Thanks again Vape Inc for making it right!
TLDR: Vape Inc went above and beyond to fix a mistake. I will be back to order from Vape Inc again.
22 april 2024
Svar från Vape Inc
Hi Casey,
Thank you for your review. I had sent you 2 emails following up from this issue on the 25th of April at 12:55pm & 3:36pm I have just sent you another email as i have a feeling they have either been missed or may have gone to your junk / spam folders.
Please drop me an email at Lee@vapeinc.com so i can update you properly, but just to let you know the missing item was shipped out on the 25/04/24 and i can provide you with tracking details once i get an email from you.
Kind Regards
Lee
Great service Great Flavours!
22 april 2024
Highly rate, great customer service and fast delivery
This is about my 3rd or 4th order with Vape Inc.
What a fantastic price and value for money these juices are! Highly rated
15 april 2024
Omdöme utan inbjudan
The discount on my juice was great
The discount on my juice was great, a long time customer with the best prices. only reason for dropping 1 star is I ordered a mystery bundle and don't like half of the flavours, having a sweet/cigarette/ fruity option with a nicotine level would be better as the ones I do like were too strong
14 februari 2024
Before u could order 2 bottles now it’s…
Before u could order 2 bottles now it’s just 1. I go through vape juice like anything and it’s upsetting when u can’t buy the things u want in the amount you want. ( within reason )
7 december 2023
Svar från Vape Inc
Hi Shuhaid,
Sorry i am unsure what you mean from your review. You said before you could order 2 bottles now it's only 1 but you had 2 bottles of Kraken on your order. The only thing i can think of is that you couldnt order more but that's because these were the last 2 bottles we had in stock until our next delivery.
Please drop me an email at Lee@vapeinc.com so we can discuss this and get the issue clarified.
Kind Regards
Lee
Absolutely Fantastic service
Absolutely Fantastic service! Easy transaction and super fast delivery! Thank you!
5 december 2023
one of the vapes did not work/was dead
one of the vapes did not work/was dead. Reported it but no response!
The rest of the items were fine. Good prices.
Delivery was quick.
16 november 2023
Svar från Vape Inc
Hello, Sorry to hear about this. I have checked our emails and cannot see any from yourself, can i ask what email address you contacted us on? I will be sending you an email shortly to get this issue resolved but if you can reach out and email me at Lee@vapeinc.com i will be more than happy to help.
**Edit**
I can see you left us a message via our live chat on Saturday 25th November, our offices are closed over the weekends which is why it has taken til today (Monday 27th) to reply to your response. I have replied to your message and a replacement device is being shipped out to you today.
Thanks.
Prompt service
14 november 2023
Fantastic company
Fantastic company
Over the moon with the service.
100 percent recommend.
8 november 2023
Great selection
23 oktober 2023
Fast service and always amazing flavours
13 oktober 2023
Excellent service
Fast delivery,great customer service and an excellent service all round.
18 september 2023
Ordered a bundle of vapes on two…
Ordered a bundle of vapes on two separate occasions, 1 was leaking in package and unusable and two didn’t even work. Contacted the company many times about it with no reply.
UPDATE
company managed to get in contact, they have resolved this issue to a great standard therefore I have updated my review to reflect this
20 september 2023
Omdöme utan inbjudan
Svar från Vape Inc
Hi Charli,
Thank you for your review. I am sorry to hear that you have experienced an issue. I can see you left us a message/ticket via our live chat on the website and we did reply to ask what item was affected as you had a few different items in your order but we never heard back from you.
I will send you an email again so we can get this sorted for you.
Kind Regards
*Update*
Hi Charli,
I sent you another email on Friday but it seems they are not reaching you. Have you checked your spam/junk folder?
I have sent you another email this morning (Monday 16/10/23) from multiple email addresses so hopefully at least one of them manages to reach you. I can assure you we are not ignoring you! we are trying to get this issue resolved for you.
Kind Regards
Lee
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