Since I quit smoking I’ve only ever wanted to use good quality juices and the Heisenberg from vampire vape has been my go too. I’ve ordered from this company for many years and always helpful and grea... Se mer
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Det här tycker kunderna
Used this company for years, online and their shop (which is no longer open unfortunately). Always had superb customer service, and tried hard to keep my favourite juice in stock, gave great advice on... Se mer
Bought 2x 100ml e-liquid. Got a confirmation email then 2 days later got an email saying that I'd been refunded with no reason as to why seeing as they still had stock in what I'd ordered. Checked if... Se mer
I ordered the Athena Vape & juice after my partner got one The device itself is great - it draws well, the refillable pods are much better than disposable ones and the battery lasts all day (plus i... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Established in 2013, Vape and Juice is a customer focused retailer with presence online and offline. We were the first in the industry to offer no minimum spend free shipping and the first to offer an incentive based plastics return scheme in our stores. We are fiercely independent and family run. We don't always get it right, but we always aim to fix it. Honest and considerate. That's Vape and Juice.
Kontaktuppgifter
Unit 33a Joseph Wilson Industrial Estate, CT5 3PS, Whitstable, Storbritannien
- 01227634090
- Online@vapeandjuice.co.uk
- vapeandjuice.co.uk
Great service.
I ordered wrong thing, was no problem at all, return easy, right thing was sent out. Great service, thank you!
25 mars 2022
Omdöme utan inbjudan
Frequent buyer
This vape juice is great, no after taste. As an ex smoker I really like the B&L tobacco.
20 mars 2022
Omdöme utan inbjudan
Great prices & products
UPDATED
Great prices & range of products but very poor delivery service 3rd order I have placed now, order placed at 4:57pm on a Tuesday and 8:10pm Wednesday now and still not shipped yet. Not sticking to their shipping policy of next day delivery as products should of been delivered Thursday. Previous 2 orders took 4 working days from when order was placed even though order was placed before the 4pm cut off.
Update - after posting the above review I was contacted by the retailer and they explained the reason for the delay and assured me that the delivery will be there on Friday & also added an extra one of the items for the delay.
Delivery came on Friday as I was told, very happy with how they handled my issue and will keep using the retailer.
16 mars 2022
Omdöme utan inbjudan
Absolutely amazing customer service…
Absolutely amazing customer service from the start of my purchase right through till I receive my delivery I always knew I would have difficulty setting it up but I contacted them through their chat on their website and they were there for me from the start to the finish I am so happy with my product absolutely amazing brilliant customer service quick patient friendly if I could give more than five stars I would I purchased the Cali burn kit with Stardog
11 mars 2022
Omdöme utan inbjudan
Great selection excellent website
Great selection excellent website, seriously cannot recommend these guys and their service highly enough 10 out of 10 keep up the good work you have a loyal customer here.
9 mars 2022
Omdöme utan inbjudan
Great service
Great service from this excellent supplier. Good prices and fast delivery. I've used others, but when you find a good 'un your search is over !
6 februari 2022
Omdöme utan inbjudan
Svar från Vape and Juice
Hi Steve!
Thanks for taking the time to leave us a review, means the world to us
Excellent!
Excellent customer service, price and quality. Quick delivery too!
1 februari 2022
Omdöme utan inbjudan
Svar från Vape and Juice
Glad we could help Jan! Thank you
Excellent products and excellent…
Excellent products and excellent delivery and the online chat is very useful and the staff are always very obliging and helpful
I don’t buy from anywhere else, the online deals are great as are the rewards for returning customers
10/10 👍
23 januari 2022
Omdöme utan inbjudan
Svar från Vape and Juice
Thanks so much for taking the time to review our online store Elaine!
Freddie
Great website and superb range
Great website and superb range. B&L tobacco flavour is the best one I've ever tried.
16 januari 2022
Omdöme utan inbjudan
Svar från Vape and Juice
Pleased to hear you like our B&L Phil!
Great products & excellent customer service
I ordered the Athena Vape & juice after my partner got one
The device itself is great - it draws well, the refillable pods are much better than disposable ones and the battery lasts all day (plus it charges super quick)
The product I received did end up being faulty (it happens) but Athena vape & juice sent out a new one as soon as I raised the issue - so top marks for customer service
12 januari 2022
Omdöme utan inbjudan
Great online and in store experience
Great online and in store experience. Always quick delivery and great brands to choose from.
12 januari 2022
Omdöme utan inbjudan
Amazing store and service too.
Wow what amazing products and prices, not to mention customer service is also amazing. I love shopping with Vape and Juice, everything you need and more from this store, highly recommended.
9 januari 2022
Omdöme utan inbjudan
Definitely recommend
Great prices and always a great speedy service. Vape and Juice's own liquids are the best I've come across. Definitely recommend.
4 januari 2022
Omdöme utan inbjudan
Really good quality vape juice
Really good quality vape juice. Excellent service.
28 december 2021
Omdöme utan inbjudan
my fav place to use for vape products
This is definatly a go to for anything vape related always had a good expeirence with these guys, if anything goes wrong its corrected almost instantly and great comunication.
23 december 2021
Omdöme utan inbjudan
Always a great service and fast…
Always a great service and fast delivery!
12 december 2021
Omdöme utan inbjudan
Amazing company highly recommend to all…
Amazing company highly recommend to all always a great service and speedy delivery
10 december 2021
Omdöme utan inbjudan
Excellent and very helpful customer…
Excellent and very helpful customer service! Was pointed in the right direction for a vape device that had everything I asked for! Looking forward to ordering when I’ve decided from the options I was given! Thank you so much
10 december 2021
Omdöme utan inbjudan
Fantastic service items always arrive…
Fantastic service items always arrive next day any issues they text and let me know and are always available for help I refuse to go elsewhere now other shops just don’t cut it for flavour and quality
8 december 2021
Omdöme utan inbjudan
Disappointing product
Sorry to say my experience with the product has been negative and left me out of pocket. I ordered a new battery - very fast delivery - of two lower voltage batteries, neither of which worked. Should stress I am familiar with this kind of battery - neither showed a light at any time, press 5 times etc - nothing. Contacted V&J several times who told me to return - which I did, waited nearly two weeks for a response - not forthcoming - sent email and they sent me a new battery of the higher voltage and that is also duff - no charging light, no charged light. Assumption no doubt that I am to blame but have been using KiK batteries for years - always charge via laptop USB , press 5 times etc. Apparently the e-liquids are made in the UK, so can only assume that the batteries are imported from a foreign land and of inferior quality. Upshot being that having paid for a working battery, I still don't have one and have also paid for return of initial order. I won't be returning the latest battery - the only suitable place being the bin and put the £10 plus return postage loss down to experience
5 december 2021
Omdöme utan inbjudan
Svar från Vape and Juice
Hi Susan,
First of all so sorry to hear you're unhappy with the service, just wanted to recap what has happened so we're both on the same page, we first got your email regarding the faulty battery so we tried to do some basic troubleshooting to figure out what was wrong with it, sadly it seemed like we would need to have it returned as there was nothing further we could do remotely.
Last it was left was that you were going to send the batteries back so we could get them exchanged, we didn't receive the items back so assumed you'd got it working as we also hadn't heard from you, when you got in touch with us on Friday as a gesture of goodwill we went ahead and sent you another battery free of charge without receiving the others back to try and keep you happy, which we tested first just to make sure it was working.
As it appears this battery is also not working I can only assume it is perhaps something wrong with your atomiser instead, which we're still happy to help you with but it does seem rather harsh to give us a 1 star review considering the lengths we've gone to try and make sure you're happy with your purchase.
If there is anything further we can do to help please do get in touch and we'll be glad as always to assist.
Freddie
Vape & Juice
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