just hire friends and a uhaul.... unprofessional all around
My initial review was written on one of the movers phones and through safeship moving services, so I did not fully feel in control of the sitution, my opinion on vanguard movers?:
Firstly, the pricing is a load of bull. We initially gave the square footage of our previous home. Got a price estimate, decided to go with the company because the price seemed good. THEN we had a video call showing all of our stuff and that brings up the price by a couple thousand dollars. Whatever. Even though it was totally recorded, where I provided sizes of things as well. They can actually see what we have, right? WRONG! As movers get there and inspect, they tell us its ANOTHER $3k. So the price has now doubled and we're already locked into a contract and there's nothing we can do about it without spending more money.
Second, the movers didn't even know they were packing for us so they came unprepared. They used up our own boxes, tape, etc because no one had communicated to them on the contract they were hired for. It would've been fine if they apologized and went and got their own packing materials, as that is what we paid them to do, but instead they use up all of ours. Very unprofessional.
Third, we were told that they would call us within 48 hours on an estimated timeline of when our stuff would get to the new house. We heard absolutely nothing from them until WE called them. Their queue system is absolutely broken and constantly drops calls when being transferred to someone who can actually do something to help.
Fourth, while all of our stuff arrived intact and mostly put together, the team packing AND unpacking left a complete mess in the working spaces. Sharp tools left open, plastic, packing blankets, etc. Some stuff wasn't unpacked or even fully put back together, again, which we paid for.
Overall, FVCK this company AND THE TEAM THEY CONTRACTED. While they were polite to me, they were not with literally every other aspect. Do not do business with them.
Job number 26148372 vanguard movers