Valentinalondon Omdömen 

The dress looks nothing like the picture and took two weeks to arrive. I emailed for assistance with a return and they offered a 10% refund on a £45 dress I will never wear!! Terrible quality and customer service.

Please don't buy anything from this company - Valentina
London
I ordered a dress for my daughter...£45 on special. I recieved the product after 20 days, extremely cheap material, unbranded. Now I am trying to return it no response from the website
Please don't do same mistakes as me.
Now I need to beg the bank to get my money back
Unacceptable!

if I could give it less than one star I would this is an actual scam website.
I paid £48 for a dress and it was straight from Temu.
I have been asking 2 months now for a refund, If i do not hear back soon I will making it a legal matter.. Avoid at all cost.

Do not buy from this company. Bought a dress which hadn’t been sewn properly. Got in touch with the company and was offered a 10% refund. Eventually was offered 20% and if I returned it I had to pay the shipping costs which was £20-£30

This company are awful, the returns is awful, they refuse to deal with you even when the product is faulty. They offer 10% refund and keep the item!!!! No good when its not sewn properly either... do NOT use them

Awful!!! Do not buy, ordered a dress it was nothing like the picture tried to return, kept ignoring my request to return offering me 10% then saying it will cost me £20-£30 to return, then when I finally got a return address after 30+ emails they aren’t based in London like their website suggests they are in-fact based in China

Absolutely awful experience. The outfit that arrived was a complete joke and looked nothing like the photos advertised. The quality is unbelievably poor—cheap material, terrible finish, and not something I would ever wear. It felt misleading from the moment I opened the package.

I contacted customer service expecting a full refund because the item was clearly not as described. Instead, they refused to give me a full refund and only offered me 10% back, while telling me to keep the item because returning it would cost too much. That’s not an acceptable solution when the product is so bad.

I feel like I wasted my money. The pictures on the website are very misleading, and the actual outfit is nowhere near the quality shown. I would not recommend buying from this company. Save your money and shop somewhere that stands behind the quality of its products.

Do not order from this website. You do not get a refund and they make it very difficult to return anything. Such a scam.

Wish I could give 0 stars, what a scam lot these are. My daughter ordered a dress from these cowboys on the 5th June 2026 (4-10 business days delivery by the way!!)
it is still at their London cargo depot today 27th June 2026. The dress was for my daughters school leavers ball, which is this Tuesday coming. I have sent umpteen emails and received basically the same reply from "Emma" I can see on here that other people have received the same. They are now saying it is in transit which is total lies and they cannot cancel or refund until we receive the dress. I know all about their bloody refund policy and the fact they charge you to return the address. Avoid like the plague, I am reporting them to Trading Standards and unless they come back to me with a refund I will be starting legal procedures, they cannot be allowed to keep getting away with this.

don't buy anything the quality is bad and when you asked for a refund because the dress is too small they do not give a refund they offer you 10% off otherwise you need to pay 20-30 pounds to get the refund!! totally scam do not buy anything !!!!

The worst service ever. I wanted to return an order, they kept responding but ignoring what I had said and offering me increased % of “compensation” up to 20%, claiming it would cost me more to return it. My order was over £100!! The site states the location is London, yet I was given a man’s address in China.

Also I left a negative review in the site - its nowhere to be seen, while they claim to have 5/5 genuine reviews!

Do not buy from this site!

Scam of a company, tried to ask for a refund due to dress being poor quality and incorrect size and they won’t return me my money. Avoid at all costs. I will be taking legal action

Please use a credit card when ordering from this site so you get a full refund!

My order never even turned up and the tracking was shocking, weird chinese website - should have checked the trustpilot page first lol

The quality of the dress bought was very poor not at all like the photos. The fabric was transparent.
When requesting a refund, we were only offered 10% of the original cost.
Also The dress took 2 weeks to be delivered.
Do not buy from this company.

The dress itself is lovely and the quality is better than I expected, although the material is slightly different from what it looked like in the photos. However, my overall experience was disappointing.

I placed my order on 24 May, and it didn't arrive until 18 June, almost a month later. During that time, there were no useful tracking updates. I contacted customer service twice to ask for an estimated shipping date, but the replies were very vague and didn't answer my question. I was simply told it would arrive "very soon," which wasn't very helpful.

The biggest issue was that I ordered the dress in red, but it arrived in black. Throughout the waiting period and even in the review request emails, the order was still shown as the red dress, so I wasn't expecting to receive a different colour.

The dress itself is nice, but the long delivery time, unclear communication, and receiving the wrong colour made the overall experience disappointing.

Zero stars if possible. This company will take your money and do everything not to give it back. I placed an order with them which never came, I followed up and they informed me it hadn’t even been sent out over 2 weeks after ordering. When asking for a refund they went every way they could around accepting my request for one. Please don’t waste your time or money on them. You will be out of pocket. This matter is now being raised legally.

I found this company through Tik Tok socials. The dresses looked stunning so thats what drew me to it. It took nearly 3 weeks for my dress to come. When it arrived, it was the wrong dress and size! Now, i had to buy another dress elsewhere.. Customer service offered me 10% only. The costs to return would have been €20/30- which is ridiculous! From these other reviews, it seems like they are saying it to everyone. Do NOT order from here! Not worth the headache.

Shocking , if I could rate it a 0 I would , ordered a dress, took weeks to come, when it finally did it was a completely different dress to what I ordered , they offered me a 10% refund and then a 15% refund which they “dont normally do” but judging by these other reviews, they say this to everyone , so for an £80 dress and THEY sent the wrong dress , they are offering me £8 and £12 back - DO NOT BUY FROM HERE !!

DON NOT BUY ANYTHING FROM THIS COMPANY. Cheap quality dresses and nothing like the videos promoting them. Offered me a 10% refund when I asked for a full refund to save me sending it back as that will cost £20-£30. Seems that’s the same thing they say to everyone.

seen this company on social media thought it was trustworthy as the promoting videos seemed real to me. ordered my dress at the beginning of june still hasn’t come !! tried to get in contact with customer service. unsuccessful. looking at these reviews i can see i’ve been scammed 100% need the dress for this friday and despite they saying it delivers in 4-10 business days it very much lied. please don’t get fooled by how desirable the discounts are like how i did its all part of the scam !!! my dress claimed to be £90 brought down to £44. knew it was to good to be true and i won’t even be able to get my money back. not happy at all !!!