VacationOffer.com Omdömen 2 119

This is the worst company ever. Don't waste your time or money all you'll be is disappointed. We were suppose to have 5 nights in Daytona beach. We drove 8 hours to find out we had 1 night reservation. after being on the phone on and off at least 20 times, being put on hold 4 times waiting each time over 30 minutes. Being assured they would get it straightened out. Had to check out the next day at 10. Called at least 15 times, no answer, no call back, nothing. Needless to say nothing was ever done. they dont have supervisors, no escalation department. They'll tell you can call back and talk to someone else.
WORST COMPANY EVER
PLEASE DON'T GET CAUGHT UP IN ALL THEY SAY BECAUSE THEY WON'T BACK IT UP.
THEY'LL DEFINATELY TAKE YOUR MONEY.....

Angelina helped resolve my issue in a professional and timely manner. Her customer support skills are very much appreciated!

I appreciate Rubin he has excellent customer service skills. And great patience.

Although Ruban was wonderful, the wait time is extremely long. There should be some form of communication saying that after 10 mins you will be disconnected. Also, have the option to schedule a call back.

Angeline was very helpful and friendly. She answered all of my questions (and I asked alot of questions lol) She was more than happy to look up multiple locations and dates for me until I found one that was a good fit. I'm looking forward to going on my trip!

Very friendly and had my issue fixed quickly

The person who help me was very concerned about fixing my reason for calling. He was very experienced , knowledgeable and took care of my concern very fast. If I owned a company I would hire him. Thank you.

This company is so great. My agent (Mr. Ruben) was the best! He worked us and could not have been more knowledgeable, intelligent are considerate!

The customer service agent was excellent!

Off shore help. Great but hard to understand

Carl was the most helpful understanding young man and, I hope I spelled his name right. I would like to see a shorter hold time. I couldn’t even get through for a couple of days.

Purchased vacation and made several attempts to contact by phone and email. No response!

Karl guided us through the extension of our Vacation package and it did not take long and we were covered for one more year

Miss communication is scheduling time for appointment. I arrived and no one was there. They came soon afterword to their surprise I was there. They were most supportive to get the presentation started as soon as possible

I received a call back from an agent that was patient and friendly. I had waited a few days and made several calls, so I was glad when we spoke. She assisted me in record time, less than 10 minutes.

Travel Agent was very pleasant and very willing to help. However, the city I wanted to visit was removed from the available options.