I couldn't fault William or Alex for helping us change our electricity and water suppliers. They went above and beyond and made sure everything was perfect before organising the changeover.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
They have been our Utility broker for some years & have always served us well locating the best contracts available to us. They have also given us unlimited support in recent times sorting out the m... Se mer
Företaget har svarat
Excellent customer service. Doris always responds to emails and queries, gives frequent updates and pursues any issues until they are resolved, usually with a positive outcome. She is so pleasant and... Se mer
Företaget har svarat
We have been using Utility Aid for several years now and have always been looked after by Jodie-Lee. With the amount of energy brokers cold calling our charity, touting for business, it gives us great... Se mer
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Företagsinformation
Skrivet av företaget
There’s nothing special about the energy we sell. In fact, it’s exactly the same energy as all our competitors provide. But there is something special about the way we do it. Where others complicate the process, we simplify it. Where others confuse customers with hidden terms, we’re an open book. And where others do all they can to make as much money from their customers as possible, we do all we can to make as little. Everything we do, we do it differently. Our customers are a privilege. One we’ll never take advantage of.
Kontaktuppgifter
4th Floor of The Hub, Navigation Wharf, Carre Street, , NG34 7TW, Sleaford, Storbritannien
- 08081788170
- Communications@utility-aid.co.uk
- utility-aid.co.uk
4,9
Utmärkt
370 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Carly Marshall…
Carly Marshall was just so helpful and kept sending me a message as to the progress she was making.
Carly stopped me from getting so stressed out kept me calm at all times.
Carly is truly a brilliant member of your team.
1 juli 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you for your 5-star review! We’re so pleased to hear that Carly’s helpful updates and clear communication made the process smooth for you. Keeping our clients informed every step of the way is exactly what we aim for, and we’ll be sure to share your kind words with Carly.
Excellent service from adviser Hayley
Excellent service from our adviser Hayley Oldfield - very supportive and understanding of our needs. The process was easy and with savings of over 50% on our gas and electricity compared to our current provider, I wouldn't hesitate to recommend Utility Aid to anyone thinking of switching.
27 juni 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you for your wonderful 5-star review! We’re delighted to hear that Hayley provided such supportive service and made the process easy for you. Securing savings of over 50% is a fantastic result, and it’s great to know this will make such a difference. We truly appreciate your recommendation and will be sure to pass on your kind words to Hayley.
I raised an issue and straight away…
I raised an issue and straight away Carly investigated and the situation was resolved!
23 juni 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you for your 5-star review! We’re so pleased to hear that Carly was able to investigate your issue quickly and get everything resolved straight away. Fast, effective support is exactly what we aim to deliver, and we’ll be sure to share your kind words with her.
Mary did a great job to reclaim money…
Mary did a great job to reclaim money from an energy company. She communicated with us very well and was very efficient.
18 juni 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you so much for your 5-star review! We're delighted to hear that Mary was able to support you in reclaiming funds and that her communication and efficiency stood out. We'll be sure to pass on your kind words to her – she’ll be thrilled! If there's anything else we can help you with, we're always here.
Matter resolved with professional and timely action.
Yolande picked up our issue very quickly, responded to it accurately and sorted it out speedily, with the minimum of effort on our part. Yolande dealt with the process all the way through, which freed us up to concentrate on our Charitable activities.
16 juni 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you so much for your kind words and 5-star review! We're thrilled to hear that Yolande was able to support you so efficiently and take the pressure off your team. It's always our goal to make things as smooth and stress-free as possible—especially for organisations doing such valuable charitable work. We'll be sure to share your feedback with Yolande!
Prompt service
Prompt service, excellent communication and my request was resolved quickly. Thank you!
17 juni 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you for your fantastic 5-star review! We're so pleased to hear that you experienced prompt service and clear communication. It’s great to know we were able to resolve your request quickly. If you need anything else, we’re always happy to help!
A genuinely first-class service.
We have worked with Utility Aid over a number of years and have always found the supporting, guidance and information to be first-class ... particularly our Adviser, Nathan Jones. If we've ever needed to switch provider then the process has been smooth & (generally) painless because of Utility Aid's expertise in such matters and the pricing offered to us has been extremely competitive. Would certainly recommend their services.
16 juni 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you so much for your thoughtful 5-star review and for your continued trust over the years! We're delighted to hear that you've consistently received first-class support, guidance, and information—especially from Nathan, who will be thrilled to receive your kind words. It’s great to know that our expertise has helped make switching providers smooth and straightforward, and that our pricing remains competitive. We truly value your recommendation and look forward to supporting you for many more years to come.
Utility Aid was very helpful…
Cary Marshall was very helpful following through a misunderstanding during a contract change over. Very pleased to receive a goodwill gesture from the electricity company.
12 juni 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you for your kind 5-star review! We're so pleased to hear that Carly was able to support you through the contract changeover and help resolve the misunderstanding. It’s great to know that the outcome included a goodwill gesture from the electricity company—well deserved! We’re always here if you need anything in the future.
Very helpful in solving our problem with SSE
As a small independent charity we were poorly equipped to negotiate with SSE over a smart meter & contract issue.
Utility Aid representatives work for us to get the smart meter installed, obtain a better contract (saving us about £1,000 pa) and organised a refund for us for the inconvenience caused!
Thank you!
11 juni 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you so much for your fantastic 5-star review! We’re delighted to hear that we could support your charity through the challenges with SSE and help secure a better contract, smart meter installation, and a refund. Saving you around £1,000 a year is wonderful news, and we’re glad our team could make the process easier for you. It’s a pleasure to assist such important work in the community—please don’t hesitate to reach out if we can help further.
Clear tariff comparisons and great service
Utility aid have been great at supporting our Scout Group to get the best gas and electricity tariffs and have also monitored our tariffs and been successful at claiming money back from the supplier when we have been overcharged. Very grateful for their support.
7 juni 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you for your wonderful 5-star review! We’re thrilled to hear that we’ve been able to support your Scout Group in securing the best gas and electricity tariffs, as well as successfully reclaiming overcharges. It’s a pleasure to assist you, and we truly appreciate your kind words. Please don’t hesitate to reach out if you need anything else!
Trace Critchlow recovered overcharged…
Trace Critchlow recovered overcharged accounts for credit to our energy accounts. Brilliant. Thank you
4 juni 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you for your fantastic 5-star review! We're delighted to hear that Trace was able to recover the overcharged amounts and credit them to your energy accounts. We’ll be sure to pass on your thanks to Trace. If you need any further assistance, we’re always here to help!
Highly recommend
Utility Aid have been a huge help to us for many years now. Paige and Michael have helped us get a great deal on our utility bills and claim back a VAT overcharge. They are always super quick to reply and keep in touch with regular updates. They explain everything in simple to understand terms and have made what could have been a complicated process such a breeze. Thank you!
4 juni 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you so much for your wonderful 5-star review and for your continued trust over the years! We're thrilled to hear that Paige and Michael have made the process easy and straightforward, helping you secure great deals and reclaim VAT overcharges. Clear communication and quick responses are what we strive for, and it’s fantastic to know that it’s made a difference for you. We truly appreciate your kind words and look forward to supporting you for many years to come!
Utility Aid
staff at Utility Aid are always very helpful and keep me updated on any issues we have going on. Would highly recommend!
29 maj 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you so much for your kind words and 5-star review! We're delighted to hear that our team has been helpful and kept you well informed. Your recommendation means a lot to us! If you ever need anything else, we're here to help.
Support for correcting electricity over charging.
They supported us in contacting our electricity supplier after my direct emails had gone unanswered. In response to Utility Aid contacting them, the supplier eventually amended the erroneous readings and credited our bill. As a voluntary organisation, we would not have had time to pursue the case so easily.
27 maj 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you so much for your 5-star review! We’re pleased to hear that we could step in and help resolve the issue with your electricity supplier when your direct emails went unanswered. We understand how valuable your time is, especially as a voluntary organisation, and we’re glad we could make the process easier for you. Please don’t hesitate to reach out if you need any further assistance!
Utility Aid - Excellent Service
Utility Aid Support staff (Kinga) provided excellent customer service during a period where SSE were re-billing our charity for errors on the SSE systems.
Kinga remained in regular contact until the issues were resolved.
27 maj 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you so much for your fantastic 5-star review! We're delighted to hear that Kinga provided excellent support and maintained regular contact while resolving the billing issues with SSE. We’ll be sure to pass on your kind words to her. If you need any further assistance, please don’t hesitate to reach out.
Paige went above and beyond
Paige went above and beyond my expectations in chasing our supplier on my behalf and sent regular updates to keep me in the loop and know that it hadn't been forgotten about :-)
20 maj 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you so much for your wonderful feedback! We’re delighted to hear that Paige went above and beyond to keep you informed and ensure your issue was resolved. We’ll be sure to share your kind words with her. If you need any further assistance, we’re always here to help!
Cant emphasize enough how good this…
Cant emphasize enough how good this company is, and dealing with Paige has been brilliant.
Paige and her team have checked if I was being over charged by my energy company (I know, who'd of believed an energy company could accidentally over charge you by near £1000!) Anyway within a few weeks they have got me a full refund. Absolutely brilliant work!
16 maj 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you so much for your fantastic review! We’re thrilled to hear that Paige and the team were able to uncover and recover such a significant overcharge for you. It’s great to know that our efforts made a real difference, and we really appreciate your kind words. If you ever need anything else, don’t hesitate to get in touch!
Recommendation from a small charity
Dealing with energy suppliers directly has been a source of so much frustration, and as a small charity we simply don't have the manpower or expertise to deal with them or understand how the energy market works, but Utility Aid have taken on that task on our behalf and made everything so much simpler. I would definitely recommend them for other organisations in a similar position.
15 maj 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you so much for your kind words and recommendation! We understand how challenging dealing with energy suppliers can be, especially for small charities with limited resources. We're glad to hear that Utility Aid has made the process simpler for you and helped take that burden off your shoulders. It’s a pleasure to support organisations doing such important work, and we’re always here if you need us.
They were very helpful and responsive.
They were very helpful and responsive.
9 maj 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you for your kind words! We’re glad to hear you found us helpful and responsive. If you ever need anything else, don’t hesitate to reach out!
Thank you for your outstanding support
Thank you for your outstanding support. Your willingness to investigate and provide the necessary details has been incredibly helpful in resolving some long-outstanding queries. We truly appreciate your prompt assistance and the effort you put into helping us—it's made a real difference.
5 maj 2025
Omdöme utan inbjudan
Svar från Utility Aid
Thank you so much for your kind words and wonderful feedback! We’re delighted to hear that our support made a real difference in resolving your queries. It’s always our goal to provide prompt and thorough assistance, and we truly appreciate your recognition. Please don’t hesitate to reach out if you need any further help.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.