Do not trust this store! Their sales rep verified a fireplace was in stock and at the warehouse ready to be delivered, got an email a week later saying it was on back order with a 3-5 week lead time.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
BEWARE!!! Sketchy company. The wrapping style fireplace screen arrived defective, with one side shorter than the other. Cost was around $800. Major hassle to photograph every side of the shipping box... Se mer
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I purchased an unfinished tv console and absolutely love it! I put beeswax on it and the oak grain is radiant! The customer service is also excellent. I wouldn’t go anywhere else to buy another tv con... Se mer
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The service is excellent as well as the product. The delivery was fast. There was damage to one of the logs during shipping and customer service quickly replaced it with no hassels! I highly recomm... Se mer
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Företagsinformation
Skrivet av företaget
Explore America's largest selection of heating solutions with over 100,000 products including gas, electric, and wood fireplaces, fire pits, log sets, stoves, and heaters. Trusted by over 25,000 households, contractors, and builders. Free shipping available. Open every day 8:00 AM - 11:59 PM ET. Give us a call today!
Kontaktuppgifter
3,2
Medel
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great representative to deal with and a…
Great representative to deal with and a great product.
21 januari 2026
Omdöme utan inbjudan
Svar från US Fireplace Store
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Slow shipping horrible customer…
Slow shipping horrible customer service! Dont recommend purchasing anything for them
16 januari 2026
Omdöme utan inbjudan
Svar från US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Dont order from them!
I canceled the order, it showed up at my house still. I can only return it if I pay a ridiculous restock fee, and shipping to return it. Even after I canceled the order with over 13days before it even shipped!
13 februari 2026
Omdöme utan inbjudan
Svar från US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Beautiful screen and issue addressed
There was an issue with missing screws, and it was promptly addressed by the company. The fireplace screen is beautiful.
11 februari 2026
Omdöme utan inbjudan
Svar från US Fireplace Store
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
fireplace arrived early
fireplace arrived early. great notification on delivery. definitely packaged for shipment. very easy company to deal with and price was great!
3 februari 2026
Omdöme utan inbjudan
Svar från US Fireplace Store
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Product arrived damaged
Product arrived damaged. Beat up pretty bad during shipping.
11 februari 2026
Omdöme utan inbjudan
Svar från US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Sturdy and strong
I have been going through fire place grates every year. I have yet to find one that can hold up to the heat of an oak fire. My recent purchase of a 304 stainless grate should end this ridiculous yearly expense. I just received it and have yet to try it out. So I will with hold my evaluation for now but the purchase experience was flawless.
10 februari 2026
Omdöme utan inbjudan
Svar från US Fireplace Store
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Need to talk to a knowledgeable person…
Need to talk to a knowledgeable person speaking English. Have someone call I have questions 701 261 7319 ask for Kim
15 januari 2026
Svar från US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
i don't remember purchasing this item
i don't remember purchasing this item. when i called to ask about the invoice, the person couldn't find it and couldn't find the reference # either.
then i have to pay for the return and restocking - i wonder if anything is left to credit my card after this expensive venture? confused.....
27 januari 2026
Omdöme utan inbjudan
Svar från US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
great experiences
great experiences, great product with ease of delivery.
28 januari 2026
Omdöme utan inbjudan
Svar från US Fireplace Store
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Item is defective
Item is defective. Called the company and the issue for either a replacement or refund could not be resolved on the call, was referred to an email. I emailed the company as indicated and no response was received after three follow ups. Will be clawing back the money.
12 januari 2026
Omdöme utan inbjudan
Svar från US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Bio Ethanol Fireplace Poor Quality
The Company sent me two fireplaces that were very poor quality. Dented and damaged. Took 3 months to get a partial refund after returning items. Poor service and poor products. I do not recommend
3 februari 2026
Omdöme utan inbjudan
Svar från US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
The item showed up damaged (dented and…
The item showed up damaged (dented and scratched) and without the hardware to fasten it to the brick. Honestly I expected better since the item was so pricey.
27 januari 2026
Omdöme utan inbjudan
Svar från US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Still waiting on my full order from…
Still waiting on my full order from 1/3/26 and it is 2/2/26.
3 januari 2026
Omdöme utan inbjudan
Svar från US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Would never do business with US…
Would never do business with US Fireplace Store again! The part I ordered to repair was wrong the repair guy wouldn’t call me back and had to return like 32 days later US Fireplace Store wouldn’t let me return it.
12 januari 2026
Svar från US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
The shipment was poorly packaged and…
The shipment was poorly packaged and arrived broken.
31 januari 2026
Omdöme utan inbjudan
Svar från US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Emailed multiple times to get tracking…
Emailed multiple times to get tracking information and no one was able to tell me when it would ship. Originally said within 10 days. It took 18 days to receive.
I think the $59 flat fee shipping was over charging for the small item I ordered. I will not use this site again nor will I recommend it to any of my clients as I own a chimney/fireplace business. Sent an email to get a refund and return this item and no response.
14 januari 2026
Omdöme utan inbjudan
Svar från US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
I spent just under $5000 for a…
I spent just under $5000 for a fireplace at US Fireplace. The blower they sent me does not fit at all. When I called to see how this was going to be resolved I was told that they don't have anyone with technical expertise to help fix this problem. So, so far I am just stuck with a blower I cannot use. They were going to check and get back to me but so far they have not tried to get back to me with a resolution to my problem.
12 januari 2026
Omdöme utan inbjudan
Svar från US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
The customer service was subpar
The customer service was subpar. It took days even weeks to get a response. Once we ordered we were told that there wasn’t any in stock so they would have to add an additional shipping cost of 100.00 to the order. At the time we were never notified it was delivering it just showed up. It was sandwiched between to full sized pallets it was completely overkill on the packaging. A month after delivery we received notifications that it was delivering. We were worried we were going to get charged again. We didn’t. It was just a delay in the notification. I would not purchase from them again. The product is good. Customer service was horrible and it was a hassle to work with them. We would find something local next time.
1 december 2025
Omdöme utan inbjudan
Svar från US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Everybody was very helpful and prompt…
Everybody was very helpful and prompt with their delivery
29 januari 2026
Omdöme utan inbjudan
Svar från US Fireplace Store
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Detta är Trustpilot
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