Easy, professional, honest. From end to end Used Kitchen Hub managed my expectations, were responsive to my requests and suggestions and ultimately found a buyer. They dismantled and removed the kitc... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had a very transparent and easy experience selling my kitchen with UKH. The team handled the negotiations well and obtained a good result for both parties.
The service that Alyson and the team at Used Kitchen Company provided in the sale and transport of our kitchen was absolutely first class. We worked with them over an eight week period and at no stage... Se mer
Företaget har svarat
Bought a ex showroom kitchen, massive saving over new and the team worked amazingly to package it up and get it to us in perfect condition. The fitters even gave us the advice required to refit in o... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Used Kitchen Hub is the place to buy used kitchens & ex-display kitchens complete with worktops & appliances. Save £1000's buying an ex display or used kitchen online
Kontaktuppgifter
128 Wigmore St, W1U 3SB, London, Storbritannien
- 02030020005
- info@usedkitchenhub.com
- usedkitchenhub.com
4,7
Utmärkt
44 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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recent purchase was my third following…
recent purchase was my third following two others in 2024 ( utilty and kitchen purchase)
26 februari 2025
Omdöme utan inbjudan
Svar från Used Kitchen Hub
Hi
Thank you so much for your fantastic review and for choosing The Used Kitchen Hub once again! It truly means the world to us that you've entrusted us with not just one, but three purchases. Your continued support highlights exactly what we strive for—offering high-quality ex-display and pre-owned kitchens while helping our customers find incredible value.
We’re delighted that you’ve had such a positive experience with both your kitchen and utility purchases, and we hope you enjoy them for years to come. If there’s ever anything else we can assist you with, whether it’s another kitchen project or advice on selling your own, we’re always here to help!
Thanks again for being a valued customer—we look forward to assisting you in the future.
Warmest Regards
Daniel
Owner, Used Kitchen Hub
Kitchen was OK
Kitchen was OK, but many items damaged by dismantlers and despite encouraging noises, we have never received any compensation. Also - just our bad luck but the expensive hob broke very soon after installation. Minor thing but we never got some of the items like the oven shelves that were shown in the advert (which is still on their site but marked as sold). The dismantlers/transporters were very late which caused issues for us as the storage unit we booked closes at 8pm (they knew this well in advance and assured us it wouldn't be a problem but they went no contact on the day) Wouldn't use again.
Edited to add - don't be fooled by the apparent offer of assistance in the response - they are aware of and have acknowledged our issues - they could have helped us already but despite promises they didn't.
27 februari 2024
Omdöme utan inbjudan
Svar från Used Kitchen Hub
Dear Leics Traveller,
Thank you for taking the time to share your feedback. We sincerely apologise for the experience you had with us and appreciate you bringing these issues to our attention.
We’re truly sorry to hear about the damage caused during the dismantling process and the inconvenience caused by the delayed delivery. This is not the level of service we strive to provide, and we deeply regret the stress this caused you. We’ve addressed this with the dismantling and transport company to ensure better communication and care in the future.
We are also now in the process of also setting up our own inhouse dismantling & delivery service to ensure a smoother experience.
Regarding the missing oven shelves and the hob issue, we’d like to make this right. Please could you contact us directly at info@usedkitchenhub.com so we can investigate further and find a suitable resolution?
Your feedback is invaluable to us, and we’re committed to improving our processes to prevent similar issues in the future. We hope you’ll give us the opportunity to restore your faith in our service.
Thank you again for your honesty, and we look forward to hearing from you.
Warmest regards,
Daniel
Owner, Used Kitchen Hub
I wouldn't buy a full price kitchen ever again...
I bought an ex display kitchen from Used Kitchen Hub at a huge discount over retail value.
I am thrilled with my purchase. The photos were representative of the kitchen I purchased (I didn't go to view it before buying but I was offered the opportunity to). Used Kitchen Hub were very good at communicating with me and arranged for dismantling and delivery of the kitchen (for additional fee). Everything went very smoothly and I would highly recommend them - in fact I have done! I would absolutely buy from them again in the future.
5 januari 2025
Omdöme utan inbjudan
Svar från Used Kitchen Hub
Hi Hayley,
Thank you so much for taking the time to leave such a wonderful review! We’re absolutely thrilled to hear that you’re happy with your ex-display kitchen and that the entire process, from communication to delivery, went smoothly for you.
It’s fantastic to know that the photos accurately represented the kitchen and that you felt confident in your purchase without needing to view it in person. We always strive to provide clear and honest descriptions of our kitchens, so it’s great to hear that this was your experience.
We’re also delighted that you found our team helpful and communicative throughout the process. Making sure our customers feel supported and informed is a top priority for us.
Thank you for recommending us to others – word-of-mouth referrals mean the world to us, and we’re so grateful for your support. We’d be delighted to help you again in the future if you ever need another kitchen!
Wishing you many happy years enjoying your beautiful new kitchen!
Warmest regards,
Daniel
Owner, Used Kitchen Hub
Excellent customer service from first…
Excellent customer service from first contact to sale agreed. We bought a beautiful kitchen.
Dreadful dismantling company (recommended by Kitchen Hub), units damaged, broker Quocker (had had the top yanked off breaking all the electrics and plastic surround), sniped wires of too short on appliances - no care and definitely no professionalism. I feel they were reacting to us not using their transport service and there a degree of pique in the service.
Definitely buy from here again, but would never in a million years use their dismantlers.
22 september 2024
Omdöme utan inbjudan
Svar från Used Kitchen Hub
Dear Mrs Blackmore
Thank you so much for taking the time to leave a review and for your kind words about our customer service. We’re thrilled to hear that you love your beautiful kitchen and that your experience with us, from initial contact to sale, was positive.
However, we’re deeply disappointed to hear about the issues you faced with the dismantling company. This is not the standard we expect from any third-party service we recommend, and we sincerely apologise for the damage caused and the lack of professionalism you experienced. We’ve already raised this matter with the dismantling company to ensure they address these concerns and improve their service.
We completely understand your frustration, especially given the impact on your kitchen units and appliances and will be reviewing closely who we recommend in the future.
We truly value your feedback and are committed to ensuring that every aspect of our service, including the partners we work with, meets the high standards our customers deserve. We’re so glad you’d consider buying from us again, and we are also now in the process of also setting up our own inhouse dismantling & delivery service to ensure a smoother experience.
Thank you again for your honesty and for giving us the opportunity to improve.
Warmest Regards
Daniel
Owner, Used Kitchen Hub
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