Ursime Omdömen 939

Svar från Ursime

9 aug. 2024

Dear Sean Mclaughlin,

Thank you for contacting us and sharing your feedback. There seems to be some confusion as we specialize in apparel and do not carry or sell adidas sneakers or any footwear products.

We understand that you were expecting to receive a specific product but were disappointed with the outcome and we understand your frustration. It appears that your review may have been directed to another retailer that carries footwear.

To help you resolve this issue, we recommend the following steps:

1. Review the order details in your confirmation email to confirm the retailer.

2. Contact the correct retailer customer service for assistance with your order.

If you have any questions regarding our apparel, we will be happy to assist you. However, for issues with trainers, we encourage you to follow the steps above to resolve your concerns.

If you require further assistance or have any questions about our apparel products, please feel free to contact us.

Best regards,

Ebony, Ursime Team

complaint@ursime.com

Svar från Ursime

7 aug. 2024

Dear Diane Coon,

We are absolutely delighted to hear about your positive experiences with our products and service! Your kind words about the denim jumper and dress, as well as the quality and accuracy of our sizing, mean a great deal to us. It's always a pleasure to know that our efforts are appreciated by valued customers like you.

Thank you for taking the time to share your satisfaction. We strive to provide not only excellent products but also top-notch customer service, and your feedback confirms that we are on the right track.

We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

Warmest regards,

Ursime Team

support@ursime.com

Svar från Ursime

5 aug. 2024

Cher client,

Vous pouvez nous contacter à support@ursime.com et complain@ursime.com. Nous vous suggérons de nous contacter pour vous renseigner sur l'état de votre commande.

Afin de mieux gérer votre problème et de mener une enquête interne, nous avons besoin de votre numéro de commande. Cela nous aidera à suivre les détails de votre commande, y compris les articles que vous avez mentionnés comme n'ayant pas été reçus et la qualité des articles.

Veuillez fournir votre numéro de commande, ou tout détail relatif à votre commande, de la manière suivante :

1. Fournissez les informations relatives à votre commande dans l'arrière-plan de Trustpilot
2. Utilisez votre e-mail de commande pour nous contacter à complain@ursime.com

Nous assurerons un suivi pour nous assurer que votre problème est traité rapidement et correctement.

Cordialement,

Ebony, Ursime Team

complaint@ursime.com

Svar från Ursime

1 aug. 2024

Dear Irma,

Upon inspection, I noticed that our CSR had responded to your email, though her reply was marked as "read", she didn't get a response from you. Kindly check your spam box to see if the reply went into it. We will also investigate this matter to make sure our replies can be seamlessly sent.

Additionally, please accept my sincere apology for any frustration you might experience with the item. Your feedback will be documented and shared with the corresponding team to verify and make progress. 

You can reach out to us at support@ursime.com to sort it out. If you don't receive a response within 24 hours, which we are required to reach, you can escalate the matter to our customer complaint team.

For your convenience, our complaint team has used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Regards,

Ebony, Ursime Team

complaint@ursime.com

Svar från Ursime

30 juli 2024

Dear Manuela Elieff,

We are truly sorry to hear that the products you received did not meet your expectations and that the materials and designs differed from what you anticipated based on our website. Your dissatisfaction is of great concern to us, and we want to assure you that we are taking your feedback seriously.

We understand that the customer service interaction did not resolve your issue to your satisfaction, and for that, we apologize. Our goal is to provide a positive shopping experience for all our customers, and it appears that we have fallen short in your case.

To rectify this situation, we have used complaint@ursime.com to send you an email to follow up on the case. We recognize that the inconvenience and dissatisfaction you've experienced are not what we strive for as a company, and we are committed to making this right.

Once again, we apologize for the inconvenience and frustration this has caused you. We value your patronage and hope that we can earn back your trust in the future.

Best regards,

Ebony, Ursime Team

complaint@ursime.com

Svar från Ursime

30 juli 2024

Dear customer,

We are very sorry to hear that you are dissatisfied with our services and products. We are committed to providing high quality goods and excellent service to all our customers, and clearly we fell short of that standard on this transaction, for which we deeply apologize.

In order to better handle your issue and conduct an internal investigation, we urgently need your order number. This will help us track the details of your order, including the items you mentioned that were not received and the quality of the items.

Please provide your order number, or any details related to your order, in the following way:

1. Provide your order information in the Trustpilot background
2. Use your order email to contact us at complaint@ursime.com

We will follow up to ensure that your problem is dealt with promptly and properly.

Once again we apologize for the inconvenience and thank you for your patience and cooperation in this matter. Please be assured that we will do our best to resolve the issue you have encountered and take steps to improve our services to avoid similar situations in the future.

The best wishes,

Ebony, Ursime Team

complaint@ursime.com

Svar från Ursime

30 juli 2024

Dear Tricia Kam,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.

Upon inspection, I found that the support team already fully refunded the money for the pants that were defective and you felt unsatisfied with. Therefore I was wondering if you have any questions about the refund, as you seemed still dissatisfied with the refund. 

If you have any further questions in this regard, kindly reply
to our latest email from complaint@ursime.com. We will do our best to follow up.

Kind regards,

Ebony, Ursime Team

complaint@ursime.com

Svar från Ursime

29 juli 2024

Dear customer,

We are very sorry to hear that you are dissatisfied with our services and products. We are committed to providing high quality goods and excellent service to all our customers, and clearly we fell short of that standard on this transaction, for which we deeply apologize.

In order to better handle your issue and conduct an internal investigation, we urgently need your order number. This will help us track the details of your order, including the items you mentioned that were not received and the quality of the items.

Please provide your order number, or any details related to your order, in the following way:

1. Provide your order information in the Trustpilot background
2. Use your order email to contact us at complaint@ursime.com

We will follow up to ensure that your problem is dealt with promptly and properly.

Once again we apologize for the inconvenience and thank you for your patience and cooperation in this matter. Please be assured that we will do our best to resolve the issue you have encountered and take steps to improve our services to avoid similar situations in the future.

The best wishes,

Ebony, Ursime Team

complaint@ursime.com

Svar från Ursime

29 juli 2024

Dear customer,

First of all, we would like to express our sincerest apologies that the shopping experience did not meet your expectations. We take every customer's feedback very seriously, especially when the product does not exactly match the description, which does affect your shopping mood, and we deeply regret that.

With regard to the embroidered jeans and boho rompers you mentioned, it is a pity that they are not made of denim as advertised. We understand your expectations for product authenticity, and this is what we always strive to ensure. You have successfully returned the item to our US warehouse and received a full refund and we are pleased that the customer service team provided satisfactory communication during this process.

For the $17 shipping cost incurred during the return process, although you have received a refund for the item, the additional logistics cost is really frowned upon. As compensation, we are willing to offer a shopping voucher of the same value. Please let us know your order number and we will contact you.

If you have any further questions or need further assistance, please feel free to contact us. We are committed to providing the best service for every customer.

Wish you all the best!


Ebony, Ursime Team

complaint@ursime.com

Svar från Ursime

24 juli 2024

Hello,

First of all, we want to clarify that though the channel to reach out to us doesn't contain phone calls, we have a dedicated and prompt customer service team that can make a response within one business day. This can make sure that the questions of our customers are timely replied to.

Regarding the items, it is verified that the boho dress is in order UR00188972, which was M in the first place. You can verify it by logging into your account.

If you didn't like the item you received or you have any questions, you are always allowed to email us at support@ursime.com and complaint@ursime.com. We will be responding in the in the next business day.

Kind regards,

Ebony, Ursime Team

complaint@ursime.com

Svar från Ursime

24 juli 2024

Hello,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@xpluswear.com to sort it out.

If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.

For your convenience, we have used complaint@xpluswear.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Regards,

Ebony, Ursime Team

complaint@ursime.com

Svar från Ursime

23 juli 2024

Dear Customer,

We are deeply sorry to hear that your recent experience with our product and the return process did not meet your expectations.

We want you to know that your feedback has been forwarded to our dedicated quality assurance team. They are reviewing the details to ensure that improvements are made where necessary. If the initial response does not meet your satisfaction, our customer complaint team is ready to further address your concerns.

For your convenience, we have reached out via email at complaints@ursime.com to discuss the issue in greater detail. Please check your inbox and take a moment to reply at your earliest opportunity. We are committed to follow up on this

Thank you for your patience and understanding. We value your business and hope to restore your confidence in our services.

Warm regards,

Ebony, Ursime Team

complaint@ursime.com

Svar från Ursime

17 juli 2024

Dear Carmel Pritchard,

First of all, we are very sorry that the goods you received did not meet your expectations. We value your feedback and sincerely apologize for any inconvenience caused by this shopping experience.

With regard to the dress you mentioned, we understand your disappointment. The difference between the picture and the real thing, especially regarding the printing of the lace and tassel parts, was unexpected. We acknowledge that this does affect the overall texture and appearance of the garment, causing you distress.

Regarding fabrics, we assure you that the materials used are tested and designed to ensure the safety and comfort of our customers. However, we also understand that everyone's feelings about fabrics may be different, so we will pay more attention to the material selection and description accuracy of future products.

As for the size issue, we understand that the XL size selected according to the scale table is different from the Australian 28 size, which may cause you inconvenience. We will conduct an internal review of this and work to improve our sizing guidelines to ensure more accurate sizing matches.

Finally, we are very sorry for the difficulty of the return process. We are always working to streamline the return process, but clearly there was an oversight in this handling. We will feed this process back to the relevant teams to ensure that such requests can be handled more efficiently in the future.

We apologize again for your experience and thank you for taking the time to provide us with feedback. We have sent you complaint@ursime.com to follow up and solve the problem. Looking forward to your reply.

Sincerely,

Ebony, Ursime Team
complaint@ursime.com