Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Disappointing experience, avoid! I ordered a dress from Ursime and completely regret it. The dress advertised was not the dress I received. It should not have passed quality control, a low standard, p... Se mer
Företaget har svarat
Il dubbio di un frode è ormai quasi una certezza Purtroppo credo di essere capitata e caduta anch’io nel tranello e arrivo a questa conclusione dopo una lunga attesa che mi ha spinto a controllare al... Se mer
Företaget har svarat
Great design, perfect fit! These Wide Leg Pants surpassed expectations. Highly recommend. The fit is flattering and the material is of high quality. They also bring a modern twist to any outfit. They... Se mer
Företagsinformation
Skrivet av företaget
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
Kontaktuppgifter
Hong Kong
- support@ursime.com
- ursime.com
2,3
Dålig
939 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Joke!
Joke!! Still no resolution. Look how many stars they have!!! Go elsewhere my fellow consumers!! Run!!!
30 juni 2025
Omdöme utan inbjudan
Svar från Ursime
Hi Melissa,
Please accept our sincere apologies for the earlier resolution. We've carefully reconsidered your case and sent a new proposal by email, which we hope will finally resolve this matter to your complete satisfaction.Kindly check your email.
Ursime Team
complaint@ursime.com
Probably adding Fake AI Positive Reviews.
I decided not to buy from this company. When I saw the negative reviews about delivery times, cheap nasty fabric and sizing issues, it sounded all to familiar - think Semmil and Soolinen. I had the worst experience with Semmil so am avoiding a repeat experience. Sadly HK has become just one big scamming place. I suspect the positive reviews are fake and AI generated. Welcome to the brave new world.
21 juni 2025
Omdöme utan inbjudan
Svar från Ursime
Hi mamichma,
We were truly sorry to learn about your past negative experiences, and we sincerely appreciate you sharing your thoughts with us
We take all customer feedback seriously—whether positive or negative—as it helps us grow and improve. If you would like to know more detail information, please feel free to contact us at any time.
Ursime Team
complaint@ursime.com
Despite the long time for delivery
Despite the long time for delivery, the customer service was great for keeping me updated and communicating with me about status of my order
2 juni 2025
Omdöme utan inbjudan
Svar från Ursime
Hello David,
Thank you so much for taking the time to share your experience with us—we truly appreciate your kind words about our customer service team!
While we sincerely regret the delay in your order’s delivery, we’re delighted to hear that our team kept you well-informed and supported throughout the process. Providing clear, timely communication is a priority for us, and we’re glad this made a positive difference in your experience.
Ursime Team
complaint@ursime.com
Do not buy anything from here!
Do not buy anything from here!
Complete false advertising. It took my order 2 and a 1/2 months to be delivered and it was the wrong size. Complete rip off.
23 maj 2025
Omdöme utan inbjudan
Svar från Ursime
Hello Maya,
We were truly disappointed to learn that your recent experience fell short of your expectations, particularly regarding the extended delivery time and the product's suitability for your needs.
Please rest assured that we offer a 30-day return and exchange service. Kindly contact us at complaint@ursime.com with your order information.
We value your trust and will make this right. Thank you for giving us the opportunity to improve your experience.
Ursime Team
complaint@ursime.com
Excellent
Excellent. I had a product problem that was dealt with immediately by the Customer Service team to my complete satisfaction.
29 maj 2025
Omdöme utan inbjudan
Svar från Ursime
Hi Christine,
We truly appreciate your ongoing support!
Delighted to be of help, and we’re always here if you need anything in the future. Just let us know!
Ursime Team
complaint@ursime.com
Two weeks and order never shipped
Two weeks and order never shipped, scam company imo.
13 maj 2025
Omdöme utan inbjudan
Svar från Ursime
Hello Scot ,
We sincerely apologize for the delay in the shipment of your order. Upon reviewing your purchase, we’ve confirmed that the item you selected is currently a pre-sale product, which requires additional processing time before dispatch.
If the delay no longer suits your needs, you may request a cancellation before shipment. Our customer service team is ready to assist you promptly and ensure a smooth refund process.
Please don’t hesitate to reach out if you have any further questions—we’re happy to assist.
Ursime Team
complaint@ursime.com
Bonne surprise
J'ai reçu ma commande à temps, sans aucun problème. J'avais des inquiétudes concernant un produit après avoir lu quelques commentaires en ligne. J'ai contacté leur service client et ils m'ont fourni des tableaux de tailles détaillés et des conseils. J'aime leur patience.
6 april 2025
Svar från Ursime
Bonjour Chloé,
La lecture de vos paroles gentiles sur la patience et l'aide de notre équipe a vraiment chauffé nos cœurs. Votre confiance est notre plus grande récompense. La prochaine fois que vous achetez chez nous, n'hésitez pas à nous contacter à nouveau - nous sommes toujours heureux d'aider!
Équipe Ursime
complaint@ursime.com
I mever received the purchase 2 elegant…
I mever received the purchase 2 elegant dresses
31 december 2024
Omdöme utan inbjudan
Svar från Ursime
Hi Jackeline,
We are very sorry to hear that you haven't received your two dresses yet. Could you please provide your order number and purchase email, or contact us at the email address below? This will help us locate your order and resolve the issue.
Your cooperation in this matter will be greatly appreciated, and we will do our best to address your concerns swiftly.
Ursime Team
complaint@ursime.com
Quality Clothing
I have order from Ursime 3 times now. The items have been of the highest quality. Every item I have ordered has looked just like the pictures on the site. I am very pleased with the fit and the time it took to receive my items. Whenever I have an event, I always look to Ursime.
29 april 2025
Omdöme utan inbjudan
Svar från Ursime
Hi,
Thank you for your high praise—we’re delighted to hear that you’re satisfied with the product you received! Please rest assured that we are always committed to providing our customers with a satisfying and enjoyable shopping experience.
Ursime Team
complaint@ursime.com
Bad business
I ordered 7 items received 4 but 2 were the same. Poor quality clothing. Could never get in touch with company. The company lied and stated they mailed all my items. Lost money. Had a event to attend so I had to go spend a extra 540.00 for clothing after spending 435.00. The business is received does not deserve 1 star. How can a person help a company that does not allow customers to call.
24 april 2025
Omdöme utan inbjudan
Svar från Ursime
Dear Paula,
We are very sorry that you haven't received your other two products yet. We will verify it asap. We are very sorry that based on your order record, we found that you only sent us a letter with the order email address on March 6th. Our customer service team also replied on the same day.
If you sent the letter with another email address, please let us know and we will investigate what situation was discovered.
If you are not satisfied with the quality of the received product, you can contact our team for a return.
For your convenience, we have sent you a letter via email to follow up on this order. Please check your email .
Ursime Team
complaint@ursime.com
Ordered 3 items in February 10th and…
Ordered 3 items in February 10th 2025 and received the order April 18th 2025. The company sent me 2 black sweater instead of one black and one red and also I order a nice looking PU leather top but instead sent me a ruggedly looking green top very disappointed 😞
9 februari 2025
Omdöme utan inbjudan
Svar från Ursime
Dear Riza,
We were truly disappointed to learn that the product you received did not match your order, and that the delivery took longer than expected.
You're fully covered by our 30-day satisfaction guarantee. Our specialist has been following up on your case. Please check the email complaint@ursime.com from us.
We are also looking forward to your reply.
Ursime Team
complaint@ursime.com
they scam your paypal account!!!!!
they scam your paypal account!!!!!! Thats a crime ! stay away
19 april 2025
Omdöme utan inbjudan
Svar från Ursime
Dear Linda ,
We are shocked by your comment and hope to address your concerns effectively as soon as possible. Please rest assured, we are not a scam.
Can you share more specific situations that have caused your dissatisfaction? If you can reply by sending a message to our email address and attaching relevant order information such as order number, purchase date, and any other relevant details, we will be able to more effectively verify and investigate the issue.
Your feedback is important to us, and we are committed to resolving this matter as soon as possible to satisfy you.
Ursime Team
complaint@ursime.com
They did great job
I love this dress!!! I’ve recently lost about 30 lbs for this summer so I needed something new. The material is sooo soft!!! It was delivered in two weeks and I got emails with updates at every stop the order made. Very good service 🫶thanks Ursime!
9 mars 2025
Il dubbio di un frode è ormai quasi una…
Il dubbio di un frode è ormai quasi una certezza
Purtroppo credo di essere capitata e caduta anch’io nel tranello e arrivo a questa conclusione dopo una lunga attesa che mi ha spinto a controllare altre recensioni nelle quali mi rispecchiò. Un carteggio di e-mail in cui inspiegabilmente i ritardi nelle consegne sembrano giustificate da un eccesso di lavoro e di fatto un prodotto che non arriva mai peccato Certo che anche questa è un’esperienza sicuramente da sconsigliare e che comunque mi ha insegnato a verificare prima dell’acquisto molto più attentamente. E’ chiaro che non ci sarà una prossima volta
5 april 2025
Omdöme utan inbjudan
Svar från Ursime
Ciao,
Siamo davvero dispiaciuti per la spedizione ritardata del tuo ordine.
Comprendiamo quanto sia importante per voi ricevere i vostri articoli in modo tempestivo. Vi assicuriamo che abbiamo preso provvedimenti immediati per sollecitare ancora una volta il processo di spedizione.
Una volta inviato l'ordine, riceverai una notifica via e-mail con tutti i dettagli di monitoraggio necessari. Apprezziamo il vostro continuo sostegno e speriamo di risolvere la questione per voi il più rapidamente possibile.
Team Ursime
complaint@ursime.com
not recieve order
i have recieve my sweater in order to rate you how my experience went
11 mars 2025
Omdöme utan inbjudan
Svar från Ursime
Hi,
We are sorry to hear that you may not be satisfied with our product.
If that’s the case, please don’t hesitate to reach out to our customer service team via support@ursime.com. Alternatively, you can let us know your concerns, and we will handle it directly for you.
Rest assured that we offer a 30-day after-sales service. We’re here to help and make sure you’re fully satisfied with your experience.
Ursime Team
complaint@ursime.com
Excellent online company
I have bought several items from them and have been totally satisfied with everything. The styles are unique you cannot find them any place else. The quality of the fabrics are excellent and wonderful customer service.
21 mars 2025
Omdöme utan inbjudan
Svar från Ursime
Dear Roseann Ostapovich,
We are absolutely happy to hear that you have been so satisfied with your purchases from us.
Our team is always here to help and make sure you have a positive shopping experience. Thank you again for your kind words and for choosing us.
We look forward to continuing to serve you in the future!
Ursime Team
complaint@ursime.com
DON'T DO IT!!!!
It's been a month and I haven't received my items. I really think they scammed me. Never again!!!
15 mars 2025
Omdöme utan inbjudan
Svar från Ursime
Hi Precious Kidd,
We are extremely sorry that you have not received your order yet. We understand how disappointing this delay can be, and we want to reassure you that we are a legitimate and reliable company.
Your satisfaction is our top priority, and we would never engage in any fraudulent activities. Please know that your package is indeed on its way and is currently in transit.
We will keep you fully informed by sending you the latest updates about your package via complaint@ursime.com.
Thank you for your patience and understanding.
Ursime Team
complaint@ursime.com
They steal your money and don’t deliver
Worst. Ordered over two months ago I’ve not received anything. Definitely a scam.
14 januari 2025
Omdöme utan inbjudan
Svar från Ursime
Hi Bill Miller,
We are truly sorry to hear that you haven’t received your package yet.
We understand how frustrating this can be, and want to provide you with some important updates. Your first package has actually already been delivered, but it seems there might have been a mix-up or a misunderstanding about its arrival.
Meanwhile, the second package is still in transit. We are actively monitoring its progress to ensure it reaches you as soon as possible.
To keep you fully informed, we will be sending you a detailed email with the specific tracking information and current status of both packages. Please check your inbox carefully for this email complaint@ursime.com , and don’t hesitate to reach out if you have any further questions or concerns.
Ursime Team
complaint@ursime.com
DO NOT ORDER!!!!! If I could give zero…
DO NOT ORDER!!!!!If I could give zero stars I would. Places an order and after 2 months still did not receive the package. Asked for a refund via email…. They told me my order got hung up in customs and they would reship expected. Told them no thanks and refund my money. Received email I would have refund in 5-7 days. It has now been 3 weeks and no refund. When I inquired they said they were working on a lot of refunds and would get to mine. So no items and no refund!!!
16 februari 2025
Omdöme utan inbjudan
Svar från Ursime
Hi Bridget,
We sincerely apologize for the inconvenience and frustration you have experienced. We understand the importance of timely and reliable service, and we are deeply regretful for the delays and issues you have encountered.
We are actively working to improve our processes and are gradually optimizing our systems to ensure a smoother experience for our customers in the future.
Your order has been successfully refunded 2 days ago. We appreciate your patience as we work to enhance our service.
Ursime Team
complaint@ursime.com
BEWARE!!
BEWARE!!! DON'T BE FOOLED BY THE 4 FAKE REVIEWS ON THEIR WEBSITE!
AFTER 2 MONTHS AND 14 EMAILS I FINALLY RECEIVED 2 OF THE 4 ITEMS I ORDERED.
The quality of the items were horrible.
It should be against the law for them to be a able to send such trash out.
The jacket felt like hard wrinkled plastic that would probably rip if you tried to straighten it out. PLEASE TRUST THE REVIEWS, THEY ARE NOTHING BUT A SCAM. I'VE reported them to my bank as well as every other institution I can. I requested a refund on the other items that are still showing NOT shipped after 9 weeks. I'll see how long or if I'll get a refund. Please keep your money and your time. THIS IS A BULLSHIT SITE!!!! If I could rate them a negative 10...I WOULD!
26 februari 2025
Omdöme utan inbjudan
Svar från Ursime
Dear Linda,
We take your feedback very seriously and want to assure you that we are taking immediate steps to address these issues.
To address your concerns and start resolving this issue, we need the following details: your order number, recipient's name, or the email address you ordered. Would you please share the information via our email address complaint@ursime.com ?
We are committed to resolving this promptly and ensuring a better experience for you in the future.
Ursime Team
complaint@ursime.com
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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