Urbanheer Omdömen 

Very bad quality and torn dress as been snt dont ever buy any products from this brand they dont have returning option i want to return I don't want to waste my money to this Ultimate worst website

I discovered Urban Heer through a friend’s recommendation and decided to give it a try. Absolutely in love with new dress that I had ordered. The fabric is excellent and style is unique! Definitely going to be shopping again.

I placed an order on July 21st for a dress I needed for for today (Aug 1st). I paid $45 to ensure I get it by July 29. The 'view my order' page has never been updated. I have followed up twice with customer service by email and have not received a response. Meanwhile I'm getting promotional emails...

Never heard of this company so I did a little online researching and felt ok about the reviews. I ordered and my credit card was charged on July 3, 2025. On July 20 I sent an email because I still have not received anything. No one responded to the email but shortly thereafter I received an email that my items have shipped w/a tracking number. When I look at the order itself it only says that one item shipped, not even sure what happened with the second item??? No explanation, no contact. Then when I look up the tracking information it says only that a label was created. I call today and I'm told that they will contact the carrier and get back to me in a few hours?I'm about to contact my credit card company.

Update: I just got a call from the company and they apologized and said I should have the dress by the end of the week. I will update the rating once it is received.

I ordered a dress 3 weeks ago and the status still says paid and unfulfilled. I have emailed and do get responses but no answers. I really need this dress for a wedding. There are no contact numbers to speak to anyone , I find it frustrating. When I ordered it , shipping said July 15.

I ordered a hoodie from Urbanheer in March for my granddaughter and paid by PayPal. I realized a couple of months later that I never received it. When I asked about it I received a couple of vague emails. I opened a case on PayPal. Urbanheer sent a tracking number to me and PayPal saying it had been delivered in June. When I went to my local post office they said it had been delivered to another address and they had a picture of a tiny package which was not big enough to be a hoodie. I think they called it fraudulent postage and they get four or five a day. PayPal closed the case because it looked like the hoodie was delivered but it was not. I believe I was scammed by Urbanheer so buyer beware.

Before ordering I checked the reviews. Some great and some not so great. Keeping in mind that you cannot please everyone I eventually did order. I was a little hesitant as my order was a little expensive so I had some worry over losing my money. I am glad I ordered! I was already familiar with the Brand name of the clothing I ordered so I knew they were pretty true to size. PART of my order came very quickly and part of it was on back order. I had fantastic communication from Jasmine at Urbaneer throughout and received my entire order once the back order shipped and am really happy.

Il 15 ottobre ho fatto un ordine di 3 articoli.. dopo un mese esatto mi viene fatto un rimborso di 2, mentre l altro dicevano che era stato spedito.. ad oggi dopo 5 mesi nn mi è ancora stato recapitato nulla.

Shoes arrived.
Poor quality and box battered on arrival. The quality is so poor.
I have emailed and no correspondence.

Amazing customer service! I am SO happy with the quality of the product I ordered. Looks like it came from a department store.

This is a COMPLETE SCAM. Ordered two shirts over a month ago, they charged my credit card and NEVER sent me anything. I contacted them many times asking to simply cancel the order and refund my credit card. The latest BS response is:

"We’re eager to resolve this. Our system is disabled from processing a refund as the chargeback is still open, and the money is now with your bank. If you ask your bank to withdraw it, I’ll process your refund immediately. Let me know how you’d like to proceed."

AVOID THIS SCAM COMPANY!

I placed an order on Dec 2 (today is Dec 17). My order has still not shipped. The website claims orders are processed in 2-4 business days. On Dec 11 I reached out to customer service and was told my order has “expired” and I hadn’t been charged. I had not been notified. She said she would check inventory and get back with me. Within a day I received an invoice to pay so they would ship my item. I paid it immediately upon receiving it on Dec 12. Since then I’ve reached out twice with no reply, nor any update on my order.
My order is a dress that my 5 year old has asked for for Christmas- which is the only reason I’ve put so much effort into getting the item. At this point I never plan to use this company again.

I recently bought the Black British Tee from Urban Heer, planning to wear it for a hiking trip with my wife, and I couldn’t be happier with my choice! The fit is perfect, with just the right balance of comfort and style, making it ideal for both casual outings and outdoor activities. The fabric feels high-quality and breathable, which was a big plus during our hike. I also love the simple yet bold design—it’s versatile and eye-catching without being too flashy. I’d definitely recommend this tee to anyone looking for a stylish, comfortable option for any adventure!

Had a little hiccup from an order that I placed. Sam assisted me in making things right. I am pleased with the corrective actions that took place. Thank you.

If I could give 0 stars I would. Ordered a coat it was tiny. Want to return they ask you to e mail for return address which I have 5 times. Still awaiting a reply.
Disgusting zero customer service.
Poor service. Do not order.

I placed an order on 9/15. It is now 10/4.I still don’t have my order. Repeated emails to customer service are met with what seem to be auto generated or bot responses. When I phone no one answers and my messages are not responded to-no one returns my calls. I had to open a dispute with my bank to try to get a refund. BEWARE.

De viser at de har ting på lager, og tager en helveds lang tid om at svare tilbage. De skrev de ikke havde det jeg bestilte på deres varer lager, men kan se, at man stadig kan bestille på deres side, altså selv samme produkt! første og sidste gang jeg bruger det skidt! Så folkens handlen ikke med de hundehoveder! 🫵

I dont understand how this people have 4 stars. I contacted them before i purchased a jacket to be sure of the availability , they said yes it is available as listed in the website, i asked then stuff about shipping, all nice , as soon as i paid for it, the jacket dissapeared form their website as if never existed, even though supposedly they had all sizes available, i purchased one and inmediately it doesnt exist anymore, still it took them a few days to tell me because of "quality issues they could not ship the jacket", seriously, i dont think they ever had it, waiting three days already for my refund but i definitely dont recommend buying with them, yes they might be polite but doesnt seem honest

This was the worst luxury shopping experience I’ve ever had, from start to finish my order was riddled with issues. For starters I never received any email updates and had to contact support to resolve that. Secondly, my order arrived and it was not the correct product. Processing my return was initially prompt, however I was mislead into understanding that once I returned the incorrect product my refund would be released immediately.. that did not happen. To correct their earlier misguiding words they offered to release half of the payment while the product was in transit and the other half once it arrived, that also never happen. It’s been 3 weeks since I initially ordered this product and I have yet to receive my refund. Noted that my bank plays a hand in that the entire situation could’ve been avoided with a little attention to detail. The costumer service phone number is useless as I had to call several times a day to get a response, this is clearly a small operation with a lot to learn. They offered me a $50 dollar gift card for the inconvenience but actually sent one for $25. Cherry on top, they charged me a $56 dollar restocking fee. Talk about insult to injury lol.

Solucionaron mi problema inmediatamente