Urban Evolution Property Management Omdömen 

It was extremely hard to get in touch with UE to navigate the details of signing a lease. It took 3 months and constant follow-up emails and emailing other agents to get anything done. Expect 2+ weeks before any response, and no phone calls possible.
Initially, I had not been given an Arthur account, and had to email asking for it when I needed repairs within the first week of moving in. My original email asking for my Arthur account to be registered was responded to 2 weeks later (and 1 week after I had emailed another person and they had helped me), and the response was snarky and unprofessional.

However, after that hassle, things have gone much more smoothly. Chloe Davies has been managing the building I am in, and she is much more efficient, responsive, and unproblematic relative to the other employees I have interacted with. She responds to messages quickly and knows how to solve problems.

Had trouble with my sofa when I moved in and got amazing assistance from Karen who came in and gave it a nice clean, made sure I was satisfied and went out of her way to get me a sofa cover. She was very lovely, attentive and kept me updated during the entire time!

This was by far the worst experience of my entire life living here. It is not worth the stress it will cause you living in one of their properties.

You are charged for laundry services that do not work and in-fact ruin your clothes. There are a lot of robberies as they do not want to pay for proper security. They illegally enter your premises whenever they feel like it with the the master key. They never do your repairs and mark them off as completed. They get cowboys to do any work that is completed. They never reply to emails. They allow strange people to roam freely in the blocks. They are rude. They will shout in your face. The water will go off and come out brown and yellow. The internet often breaks down. There have been electricity black outs and no sense of urgency. They allow anti social behaviour including drug dealers and prostitution. They will ALWAYS steal your deposit

Don’t do it

I had a really good experience with Chole Davies. She is very responsive and able to sort out all my inquries without any delay.
Appreciate your service 🥳

Chloe Davies raise my issue quickly. The maintenance team also come quickly and solve the problem properly.
Many thanks for your hard work.

I have had a really good experience with Chloe Davies. She’s been able to solve any issues I have raised very promptly. She’s very kind and attentive towards me and has done a really great job in making sure things are done efficiently.

Given the significant issues I faced, I strongly advise potential tenants to think twice before choosing Queensland Place and Urban Revolution. Their lack of communication, responsibility, and unfair financial practices can cause major disruptions and stress. Until they improve their customer service and reliability, I cannot recommend them to other students.

Response to your first reply
I contacted your management team a month before my term ended regarding my occupancy situation (72A). Your team offered me a new room via email but subsequently ceased all communication despite my multiple follow-up emails. Eight days after my initial term ended, I received an email stating that no new room could be offered and that I would need to pay for the overstayed period if I don't leave the room. Also, the team tried to deduct the money for 10 days from my deposit. This experience has been extremely frustrating and unacceptable as an international student, and it makes me homeless. I have all the email evidence.

Mia always does a great a job right from the beginning when I move in! It’s not just clean but nice smelling as well!

Living in an apartment through this letting agency was a nightmare. Reaching them is nearly impossible as they don't take calls, and getting repairs done takes months at best. The flats they advertise are overpriced and much smaller than they appear. Even worse, the property managers are rude and unhelpful when you have issues.

The communal laundry facilities are disgusting. Not only is the area constantly dirty, but the washing machine itself frequently breaks down. On top of that, expect hidden fees for cleaning. The lift also breaks down regularly. The positive reviews for this agency are fake. Don't be pressured into signing a lease – their priority is profit, not the well-being of their tenants.

I had my property managers changing three times. The last one never bothered to reply to any of my emails. Always sent my rent but they can't bother to actually assist with my issues and queries. The current state of the housing market is so disgraceful that letting agency are getting way with anything!

Excellent service

So, my initial experience with Urban Revolution was a very bumpy ride, especially because my tenancy manager back then was not answering any of my issues or solving any problems. Fortunately, this changed when Chloe Davies took over this responsibility.

Chloe is the sole reason why I have hot water for example, among many others. I would like to mention that since she is managing my issues on the Arthur app, I don't have any more issues. YES! THAT IS HOW FAST CHLOE IS!! Moreover, I found in my conversations with Chloe that she is a great professional, very friendly, with an eye for problem-solving and providing solutions. As an example, my window has been broken since I moved in and nobody managed to fix it - thanks to Chloe, who noticed that the internal maintenance team was unsuccessful many times in this encounter, she has scheduled an outside company to fix this problem.

There is much more that I can say about Chloe, but the thing I would like to say to Chloe is a big THANK YOU for doing a great job!

Had an electrical issue with the fuses in my unit at wolstemholme square, and popped in at the concierge desk just to see how to get help about it and he came by my flat and fixed it in minutes!! He went above and beyond on a late night to make sure that everything was working fine for me! Thank you sir for saving my plugs:) if you need any help check in and see if he’s around and he’ll fix it right up for you.

My experience with Urban Evolution at One Wolstenholme Square has left me feeling utterly FRUSTRATED and CHEATED. Despite notifying their staff on mail about pre-existing damages with photographic evidence just two days after moving in, they still imposed unfair charges on me upon the end of my 7 months tenancy.
Upon vacating the property, I went above and beyond, spending an entire night meticulously cleaning every corner of the apartment. Despite my efforts, I was slapped with a £143 fine for damages that were clearly present before my arrival.
Even accounting for the possibility of general cleaning charges, which Urban Evolution claims to be £45 per hour, it is unreasonable to suggest that a studio apartment would require professional cleaners for a total of 3 hours. I speak from personal experience as a professional cleaner myself.
It is evident that Urban Evolution's assessment of move-out charges lacks transparency and fairness.
To anyone considering renting from Urban Evolution, I urge you to think twice.

My son vacated one of their flats over two months ago. Despite many emails and calls, they don’t answer, we have received none of his deposit back and no communication regarding this. I will be seeking legal advice. Avoid.

Urban Evolution is the management company of a property I recently bought. And I am quite disappointed because, despite providing them with all the documents they have requested. I still have not received any rent since January 2024, when the purchase was completed and we are now in April 2024. It is impossible to get anyone on the phone either. They just fob you off.

Mia is helpful and friendly, addressing issues with ease and making interactions pleasant. Her approach to providing assistance is both practical and thoughtful, enhancing the overall experience.

Mia cleaned my apartment when i moved in it was spotless

It's been a nice experience living at urban evolution

In 10 years of renting, this has been my worst experience.

Don’t expect to get any maintenance done during your tenancy. They never respond to emails and only have a one-way phone line so you can’t contact them.

Avoid at all costs.

Great agency! Respond really fast if we ever have any issues, even the smaller ones where most places ignore or delay. Couldn’t recommend Urban Evolution highly enough!