Upper Appliance Repair Omdömen 38

I live in raritan new Jersey I had your company come out last December to fix my gas dryer. The repairman stated that the roller was bad. He replaced it within a week after that. I know if the dryer was sticking. I'm about a month ago. My driver was making a clunking sound. I call another repair service to come out there and repair my dryer today. The repairman stated that the roller was never replaced by your company. So your company did not replace the roller.And charged me over $300. And then I replaced the part. I would like to know what your company is going to do about this. When restitution for the charge that wasn't taken care of
Please contact me. My name is robert mckita. My email address is makita 6265 at Gmail. I'd like to know how your company is gonna make good on this unfortunate.Incident

DO NOT USE THIS COMPANY!!!!!!! I found this company on the web. They were the only people that made house calls and the service charge would go towards the service. My heating element went out in my dryer. I made a appointment with this company. We set up a date and time which was March 11th @ 6:00 pm giving me time to get off work. OF course no one showed up that day then i get a call at 7:30 that same evening saying the tech couldn't make it and could we reschedule for the next morning which was Thursday march 12th. That was my first sign of danger but i ignored it. The tech came out and let me know that it was my heating element and it was gonna cost me 300 to repair it. Well i declined the repair so that i may find something cheaper(which i did) but anyway i agreed to pay the service charge which I was told to be 79.00 and that is what i paid. moving forward to this past saturday the 28th of march. I decided to check the dryer just for the hell of it and its making a really loud sound that i have never heard before. I couldn't find their number so i went to my credit card statement and called the number. After exchanging text messages someone name Liam called me. I told him what my issue was and all i wanted him to do was send the tech back out to fix my dryer back the way he found it. These people claim to never have been to my house even after providing a picture of the tech who came to my home and i also had video footage of him at my door. they claim i never made an appointment with them even when my cc statement states i clearly paid them. I've reach out to my cc provider and have disputed the charge. I STRONGLY DO NOT RECCOMMEND USING THIS COMPANY. THEY ARE NOT PROFESSIONAL OR TRUSTWORTHY.

⭐️ 1 STAR – DO NOT USE THIS COMPANY

I am extremely disappointed with this service. My refrigerator is still NOT working after they charged me $528.

The main issue was never fixed — the fan motor is still not running, and nothing has improved. I was told to wait 24–48 hours, and it has now been that long with zero change.

On top of that, communication was very difficult. The technician did not speak English and had to use his iPhone to translate everything, which made it hard to clearly understand what was being done or explained.

This experience has been frustrating, unprofessional, and a complete waste of money.

DO NOT USE THIS COMPANY.
I feel like I was misled and overcharged for a repair that was never completed.

I would strongly advise against using this handyman. He came to fix my stove and claimed he knew what he was doing, but it quickly became clear that he did not have the skills to handle the job. Not only did he fail to fix the stove, but he actually made the problem worse. He charged me $200 and promised to return with the proper stove parts to finish the job, but he never showed up for the follow-up appointment and stopped responding.
Based on my experience, I found him to be unprofessional, unreliable, and dishonest. I would not recommend his services to anyone looking for honest or competent repair work.

It cost $89 to speak to a repair person who was about 1 hr late, couldn’t speak English, didn’t understand my question, had little or no knowledge of Maytag washer, and pretty much took 15 minutes to do absolutely nothing

They misdiagnosed the issue with my dishwasher. i payed for the new part & labor they recommended, only for my dishwasher to still not work properly. They didn't even correctly install it back under my counter. They also didn't clean up the debris/dust left behind after repair work. The technicians were kind, but didn't take the time to fully go through steps to properly diagnose. I would not recommend.

One of their repair techs came out less to two months ago to replace my water pump in my front load washer. The repair went as planned but the tech unknowingly didn't put all the parts and pieces back properly. After a few wash cycles the machine started leaking which progressively got worse. I could see that the metal ring that holds the front rubber gasket on wasn't seated properly and had started coming off (through the drum vibrations). It takes a special tool to pinch the ring together and push it back into place. A two second fix if you have the right tool. The customer service rep said my technician didn't take off the metal ring. I told him I was standing right next to him when he took it off. They wanted to charge me for a full trip charge on something they did incorrectly the first time plus try to sell me a new rubber door gasket. Very disappointing and quite surprised they responded this way!! I definitely won't be calling them back for any other appliance repairs in the future.

Complete failure to resolve our appliance issue. Complete lack of confidence in company to honestly communicate and follow through. Dishonest and unethical business practices.
First issue was Technician did not speak English, nor have another means of communicating.
At time of house call on 19/17/25 we conveyed issues with refrigerator needing repair but technician did not seem to understand, it was unclear.
Technician took a $200 deposit to repair refrigerator.

We did not receive any communications from company for more than a week. I called company and asked for an itemized estimate for refrigerator repair. On 10/31/25 we finally received an estimate, with no details and no itemization.

It became apparent from estimate our two repair requests were not addressed and the cost was projected to be $500.

This was a red flag something was not right.
They appeared to be charging us for work not needed and failing to fix our two concerns. On 10/31-2025 I called and sent an email that we were canceling refrigerator repair and required our $200 deposit refunded.

In summary we lost confidence in company to do repairs needed at a fair price. Their inability to diagnose problems and communicate. We filed a BBB complaint, company lied and refused to issue refund of deposit. No resolution has been reached, no refunding of our deposit, less service call fee.

The Upper Appliance Repair technician was thorough assessing the refrigerator/freezer problem. His first recommendation was to replace the condenser. Upon consultation with his manager there were additional recommendations to rectify the problem. The technician was directed to examine it further and determined with some minor replacements would probably work. End result: the refrigerator is running like new without replacing the condenser. Overall problem solved and repaired. The savings for us was about $800 without replacing the condensor.

I used these guys in NJ to diagnose an ice maker issue. The misdiagmosed the issue....saying I needed a brand new ice maker, for $550 and then after they left and took my deposit, the ice maker began working. The did not refund the full deposit claiming shiipping fees and some other nonsense for the parts they said we needed.....when we didnt. Go elsehwere.

same day service

Fantastic service! I reached out to this appliance repair company to fix one of my household appliances, and I couldn’t be happier. They were super professional, arrived on time, and got the job done quickly. Everything is working perfectly now. Highly recommend their friendly and reliable service!

The worst company that i have ever used personally and dispatcher very rude and irresponsible, i wanted to mark the director of this company Nadir, he implied the most uneducated people to the phone calls. They do not even know how to speak with people properly. Hate from Houston!

The technician, Sammy, gave me a new hope that there is knowledge, honesty, and integrity in an service area where many times this is not the case. Sammy was professional, listened to my concerns, and solved my problems. I have already made family and friends aware of how pleased and impressed I was, and I will definitely be using Upper Appliance (and Sammy specifically) for any future needs I might have!!!

They're overpriced and lied about military discount. When i made the appointment i already told them what the problem was. They wanted to charge $385 to replace $35 suspensions on my washer. Ordered parts on Amazon installing it myself and saving myself a whooping $350.

Terrific service! I would recommend and use again. Baha was my technician and he was knowledgeable and did a terrific job

This has been the worst company ever to deal with. Do not use them. They do not know what they are doing. Came to quote me for broken dishwasher and quoted $600 to repair and required $300 up front and balance to be paid upon repair. Was going to call when they could come back to fix (3-5 days). Didn’t hear back until i called them. Came without prior notice when we weren’t home and then came to repair a few days later. Took it apart and said it would cost more because it needed a secondsry motor. We said we weren’t paying more so he left but did charge my credit card the initial $300 which i then cancelled. I owed $89 for the diagnosis which they misquoted and mailed a check for $89 which he kept changing to $96. Today I received 24 phone calls ffrom 3 different numbers back to back every minute. Harrassing me to pay. Then received a threatening text that he was coming here and not leaving. I would suggest you call anyone else. I asked why he would call 24 times and he said because i didn’t answer which I reaponded do you know how to leave a message??? The mailing address is in Texas also. Horrible company if you can call it that.

I like to do business with local companies. I call this company because when I googled appliance repair near me, it came up as local. When the repair tech came out, I had to tell him how to remove the upper cover of the fridge. He also needed to use my step stool and my flash lights
He said he needed to order the a part and it would take 3-7 days. In 4 day he came back out with the part. He did not know how to even pull the refrigerator out to work on it. My husband had to show him where it was screwed to the anti tip board. On top of all this he spoke broken English and had to use a translator on his phone to communicate with us. He installed the part and although the fridge is working so far, I have to say it was very stressful as we thought this person had no idea what he was doing. Also the part is only guaranteed for 3 months.
The company is located in TX. I’m in NJ. Not even close to being local.

Charged me $375 to clear out my dryer's exhaust line. When they left, my clothes still wouldn't dry. I called them to come back. He told me it was because of THE WIND. He then laughed at me and told me he can't fix it if it works (the dryer gets hot). He left without doing anything. I googled why my dryer is full of steam and it said clogged exhaust line. Isn't that what I just paid to have cleaned? I opened it up, FULL OF LINT. Years and years of lint (I moved in very recently). I ended up cleaning it MYSELF, dryer works perfectly now, and I'm trying to get my $375 back now.

I had a problem with the service of our refrigerator. The owner was nice enough to call me back and make things right.