Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Prodotto di qualità, aumentano di molto la sensazione di sicurezza alla guida grazie all'altezza Extra che donano gli UPBIKERS. Consigliati

Betygsatt 3 av 5 stjärnor

l'idea è ottima ma il sistema di fissaggio con le cinghie elastiche non è assolutamente pratico e resistente: ; li ho montati ieri sui miei stivali TCX Baia taglia 41 ( con kit B ) e stringono... Se mer

Betygsatt 5 av 5 stjärnor

Très bon achat pour ma fille, produit unique sur le marché. Un temps d’adaptation au vue du gabarit. Il faudrait faire une pièce d’usure que l’on peut changer sur la semelle. Muy buena compra para... Se mer

Betygsatt 5 av 5 stjärnor

Everything was absolutely great.Although there was an issue in the delivery time schedule due to the courier company dysfunction, everything was solved rapidly from upbikers. As for the product , it... Se mer

Företaget har svarat

Företagsinformation

  1. Motorcykelaffär
  2. Butik med motorcykeldelar

Skrivet av företaget

En Upbikers somos moteros primero, por eso hemos probado nuestro producto durante miles de horas. Lo hemos desarrollado gracias a la suerte de poder trabajar en industrias paralelas al sector de la motocicleta y el calzado, desarrollando Upbikers como un producto de seguridad universal tanto para motos altas como anchas, con el único propósito de disfrutar de todas las facetas de nuestras máquinas.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

302 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Never again

Update Thank you for your detailed feedback.

I would like to clarify a few points:

The EU-wide harmonized regulations regarding the right of withdrawal also apply to companies based in Spain. According to these regulations, in the case of a full cancellation, the costs of standard shipping must be refunded. Any conflicting provisions in terms and conditions are legally invalid – regardless of whether they were stated before the purchase.

As required, I paid for the return shipping myself. This is legally correct and I have not objected to it.

Furthermore, your statement is inaccurate: Of course, I had to return the goods to you. A refund was not issued without the goods being returned and inspected.

However, deducting the initial shipping costs was not permissible. Therefore, your subsequent refund is not a gesture of goodwill, but rather in accordance with applicable law.

I understand that shipping costs are economically significant for smaller companies. Nevertheless, statutory consumer rights must be respected.

My review reflects my personal experience with the purchase and the transaction.

The Upbikers themselves – great idea in theory – but for me, the rubber strap over the shoe is so tight that my little toe gets pinched – and that's with sturdy Daytonas. So I returned them. I knew I'd have to pay the €14 return shipping to Spain myself, but I didn't expect them to deduct another €12 from the total price of the Upbikers. When I contacted the company, they told me that was the €12 shipping included in the order, which they were keeping. Outrageous! This doesn't comply with the relevant EU consumer protection regulations according to § 357 of the German Civil Code (BGB)! I told the customer service representative this, and he replied that since the company is based in Spain, they weren't bound by the regulations. I then explained again that, to my knowledge, Spain is part of the EU and insisted on a refund of the €12 they had withheld. After that, they gave me a cheeky reply and refunded everything. I will never buy anything from this company again!
Order Number #49608

Die Upbikers an sich – eine tolle Idee in der Theorie – aber der Gummiriemen über dem Schuh ist so eng, dass er mir den kleinen Zeh einklemmt – und das, obwohl ich robuste Daytonas trage. Also habe ich sie zurückgeschickt. Mir war klar, dass ich die 14 € Rückversand nach Spanien selbst bezahlen müsste, aber ich hatte nicht erwartet, dass sie mir noch einmal 12 € vom Gesamtpreis der Upbikers abziehen würden. Als ich die Firma kontaktierte, teilten sie mir mit, dass diese 12 € Versandkosten bereits im Preis enthalten seien und einbehalten würden. Unverschämt! Das verstößt gegen die EU-Verbraucherschutzbestimmungen gemäß § 357 BGB! Ich habe das dem Kundendienstmitarbeiter mitgeteilt, woraufhin er erwiderte, dass die Firma, da sie ihren Sitz in Spanien habe, nicht an die Bestimmungen gebunden sei. Ich erklärte ihm daraufhin erneut, dass Spanien meines Wissens zur EU gehört und bestand auf der Rückerstattung der einbehaltenen 12 €. Daraufhin bekam ich eine freche Antwort und mir wurde der gesamte Betrag erstattet. Ich werde nie wieder etwas von dieser Firma kaufen!

Bestellnummer #49608

21 april 2026
Logotyp för upbikers.com

Svar från upbikers.com

Dear customer,

Thank you for your feedback.

We are sorry to hear that the product did not meet your expectations in terms of comfort. Fit can vary depending on the type of footwear, and we always recommend contacting us beforehand if there are any doubts, as we are happy to advise.

Regarding your comments about the refund:

Our shipping costs are clearly stated in our purchase conditions. As a small company based in Spain, we do not operate under the same logistics model as large platforms like Amazon. Shipping is a real cost for us, not a service we can absorb without impact.

For this reason:

* The return shipping was assumed by you, as indicated before purchase.
* The initial shipping cost (€12) was also clearly specified and is not refundable, as it corresponds to a service already provided.

Even so, and despite these conditions, we made an exception in your case:
We issued a full refund, including shipping costs, without even requiring the product to be returned and inspected.

This goes beyond our standard policy and reflects our intention to resolve the situation in good faith.

We regret that your experience did not meet your expectations, but we believe we acted fairly, transparently, and with flexibility.

Kind regards,
Upbikers Team

Betygsatt 5 av 5 stjärnor

Todo son elojios

Todo son elojios, al pedido, comunicación y producto que está realizado con materiales de primera calidad, el invento es bastante útil y gracias a este ingenio, se llega al suelo con más seguridad.

29 mars 2026
Betygsatt 3 av 5 stjärnor

l'idea è ottima ma il sistema di…

l'idea è ottima ma il sistema di fissaggio con le cinghie elastiche non è assolutamente pratico e resistente: ; li ho montati ieri sui miei stivali TCX Baia taglia 41 ( con kit B ) e stringono troppo fastidiosamente davanti ai lati del piede, fino quasi a provocare un leggero dolore; inoltre l'elastico posteriore risulta molto teso. A fine aprile li testerò in un giro in moto per 6 giorni e potrò farmi un'idea più approfondita.

13 april 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Sticking with original year-old pair

My original pair purchased over a year ago was a Godsend! I’m 4’10” and shrinking (retired senior), and purchased a 2024 BMW F800gs (factory lowered). The seat height was doable, but caused me a lot of stress when stopping, windy days, etc. So the Upbikers original pair instilled the confidence to make riding stress-free. Unfortunately, one of the straps broke after getting caught on something. So I ordered a new pair, and was really looking forward to the “new!” design. However, the new design was too narrow for my BMW brand riding boot, which caused it to side out of place, along with putting pressure on my little toe. The rear strap appeared a bit looser/longer (?) to allow for the slippage (?), leaving a space gap at front of boot. Anyhow, I utilized one of the extra plastic clip pair (thanks for including such!), and fixed the original, so it made me more grateful for the original pair. All in all, I’m sure the company was trying to make the customers happy by modifying their specs; I’m grateful that I could still utilize my original amazing pair! The company can perhaps sell two sizes - wide / narrow, smaller size / bigger boot size?

21 mars 2026
Betygsatt 5 av 5 stjärnor

muito bom produto

muito bom produto, robustez no material, muito bom! recomendo vivamente!
para além de terem um bom acessório para quem é baixo/a, têm um excelente apoio ao cliente.

muito obrigada!

13 mars 2026
Betygsatt 2 av 5 stjärnor

Rubbish idea.

Can’t get you foot under the clutch pedal. Selling point made it look right.

4 maj 2025
Logotyp för upbikers.com

Svar från upbikers.com

Hi, thanks for your feedback.

We’re sorry to hear you’re having this issue. This is not something that usually happens, and it’s often related to foot positioning or bike setup.

We’d really like to take a closer look and help you find a solution. If possible, please send us some photos or a short video showing how your foot is positioned on the peg and under the clutch.

You can contact us at info@upbikers.com and we’ll assist you as soon as possible 👍

Detta är Trustpilot

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