Had trouble trying to log in for the first time and had an advisor named Dan who was nothing but kind and patient , would definitely recommend! 5* service
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After, literally, many months of trying to communicate mandate changes to the incumbent provider of banking services to the Parish Council I conceded defeat and opened an account with UTB. What a bre... Se mer
Företaget har svarat
Complicated process to add and remove people to the business account and change their accessibility requirements. Also they are unable to pay wages until 10am! Changed payment day to day before and st... Se mer
Företaget har svarat
absolutly over the moon. Elizabeth this evening was amazing. the helped me through the process today,with patience, understanding reassurance she did it. She wore the essence of UNITY" in practice... Se mer
Företaget har svarat
Företagsinformation
Om Unity Trust Bank
Skrivet av företaget
Who We Are
Unity Trust Bank is an award-winning, independent commercial bank that businesses can be proud to bank with. For more than 38 years we have been helping organisations to prosper and contribute to positive economic, social and environmental change. Put simply, our purpose is to create a better society.
We provide exceptional banking services for organisations that share our principles of acting with integrity and only lend to creditworthy organisations that share our values and deliver quantifiable impact in their local communities.
Delivering Impact
- Living by our principles of banking with integrity, Unity helps change the lives of people in local communities
- Every loan agreed that comes to us is aligned to one of more of the United Nations’ Sustainable Development Goals (SDGs) to ensure that our funding has demonstrable impact
- We are committed to helping small and medium-sized UK businesses to grow; this includes creating training and employment opportunities, enabling the provision of health care services and providing housing for vulnerable people
- We provide specialist sector knowledge and support that enables our customers to focus on their business and deliver social impact
- Fair Tax Mark, we have recently been verified as a Carbon Neutral Organisation
Kontaktuppgifter
Storbritannien
- 0345 140 1000
- us@unity.co.uk
- unity.co.uk
4,5
Utmärkt
410 omdömen
Har besvarat 77 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I gave them a 1* review last week ..
I gave them a 1* review last week ... here's another.
So they unilaterally close our account .. no warning .. closed! OK, so now we are trying to get our house in order and download the statements, and of course we are barred from getting access online. We contact them, requesting our last few statement, to be quoted £8 per month. Outrageous !!!!
31 juli 2025
Omdöme utan inbjudan
Had a problem authorising a signature
Had a problem authorising a signature. Rang up and was connected within a few minutes. Spoke to Jai Rajput. He was very polite and helpful. Got problem sorted while he stayed on the phone to make sure everything went ok. Was very happy with his help
30 juli 2025
Omdöme utan inbjudan
Svar från Unity Trust Bank
Hi Fay,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Customer Service
I spoke to Elizabeth who was very welcoming and friendly whilst also giving professional and perfect information.
30 juli 2025
Omdöme utan inbjudan
Svar från Unity Trust Bank
Hi Fay,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Excellent service
I had difficulty in accessing an account online due to my inability to remember the correct password. I spoke to Jai Rajput who dealt with this in a professional and timely manner and enabled access to the account. This problem was entirely caused by my lack of memory and Jai walked me through the process without any fuss. Overall a refreshing change from the previous bankers.
30 juli 2025
Omdöme utan inbjudan
Svar från Unity Trust Bank
Hi Ray,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Jai was really helpful and patient…
Jai was really helpful and patient today after i had lost a lot of my details for login
30 juli 2025
Omdöme utan inbjudan
Svar från Unity Trust Bank
Hi Michael,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Great Customer Service
I called today and spoke to Elizabeth who dealt with my query. Elizabeth was very clear and informative and helped me understand where to locate the information I was after. No question was too much trouble and she was really helpful and professional.
29 juli 2025
Omdöme utan inbjudan
Svar från Unity Trust Bank
Good morning,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
VERY HELPFUL AND ALL QUERIES ANSWERED.
VERY HELPFUL AND ALL QUERIES ANSWERED.
ELIZABETH WAS VERY HELPFULL AND ANSWERED VERY PATIENCELY.
25 juli 2025
Omdöme utan inbjudan
Svar från Unity Trust Bank
Hi Kamal,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
patient and concise
24 juli 2025
Omdöme utan inbjudan
Svar från Unity Trust Bank
Hi Karen,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Struggling to get online one telephone…
Struggling to get online one telephone call to Jai and he guided me through the whole process staying on the line until he was sure I was OK. Thank you
24 juli 2025
Omdöme utan inbjudan
Svar från Unity Trust Bank
Hi Paul,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
I’d locked myself out of online banking…
I’d locked myself out of online banking due to my confusion about 3 other unity accounts I operate. Jai was very patient and courteous as I stumbled around passwords and pins. He stayed on the call to ensure everything was ok.
23 juli 2025
Omdöme utan inbjudan
Svar från Unity Trust Bank
Hi Melvin,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Actual Service - from a bank!
After, literally, many months of trying to communicate mandate changes to the incumbent provider of banking services to the Parish Council I conceded defeat and opened an account with UTB. What a breath of fresh air! Quite why the (largely ex) High Street banks cannot cope with the concept of such bodies (there are over 11,000 of them in England so hardly unusual) as well as clubs, associations etc. is a complete mystery - but they just can't. Best solution? Move!!
1 juli 2025
Omdöme utan inbjudan
Svar från Unity Trust Bank
Hi Oggs,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Unity trust Bank is a really poor…
Unity trust Bank is a really poor customer services very slow and antiquated systems in place.
A simple administration task such as updating signatories are complicated with layers o bureaucracy with lacking basic resolution concepts.
18 juli 2025
Omdöme utan inbjudan
Svar från Unity Trust Bank
Hi David,
Thanks for the review, we’re always looking for ways to take on customer feedback to improve our service moving forwards. We’re sorry that we haven’t met your expectations this time. Please can you reach out to us via us@unity.co.uk with more information on your issue and we will aim to get this resolved.
Thanks,
Unity Trust Bank
Jai was very helpful
Jai was very helpful. Everything was sorted in a only a matter of minutes. Thank you
22 juli 2025
Omdöme utan inbjudan
Svar från Unity Trust Bank
Hi Andrew,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
I am new to Unity Trust banking.
I am new to Unity Trust banking.
I required my memorable information to complete registering for online Banking.
I spoke with Jai who was very helpful and guided me through the whole process.
Very helpful person.
21 juli 2025
Omdöme utan inbjudan
Svar från Unity Trust Bank
Hi Christine,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Customer Service
The customer service representative E. Esan, was very helpful and patient.
21 juli 2025
Omdöme utan inbjudan
Svar från Unity Trust Bank
Hi Oluwatosin,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Jay was really helpful and talked me…
Jay was really helpful and talked me through the problem and went above and beyond to find a solution
21 juli 2025
Omdöme utan inbjudan
Svar från Unity Trust Bank
Hi Em,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Cust Svs Dan was so helpful and very…
Cust Svs Dan was so helpful and very patient with me. Brilliant work
18 juli 2025
Omdöme utan inbjudan
Svar från Unity Trust Bank
Hi Eddie,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Helpful and patience
The person dealing with me was very patient and helped me through regaining access to my account
17 juli 2025
Omdöme utan inbjudan
Svar från Unity Trust Bank
Hi James,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Excellent customer service
Excellent customer service on the help line - friendly, helpful and patient in guiding me through the initial login process.
17 juli 2025
Omdöme utan inbjudan
Svar från Unity Trust Bank
Hi C,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Helpful guidance for a new trustee
The phone was answered promptly and Jai was able to guide me through the process of initial registration. As a new Trustee nervous about the process, Jai provided clear instructions and guidance when I needed it and clearly knew the process inside-out. It was very reassuring and, with his help, very straightforward.
16 juli 2025
Omdöme utan inbjudan
Svar från Unity Trust Bank
Hi Jackie,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.