United Vein & Vascular Centers Omdömen 

Called Medicare claims are still being processed and was approved by medicare.
Billing department sent me a email
wanting payment which they will NOT GET!
They will get what Medicare pays and my medicare supplement and thats it! Per medicare claims are not all processed yet.
Ultrasound is my last service to make sure venaseal was done correctly. Then DONE!

Complaint Regarding Mishandling of Prior Authorization and Appeal.

I am writing to formally complain about the way my prior authorization request and subsequent appeal were handled by your medical office.

Your office submitted a prior authorization request to my medical insurance company, but the request was denied because not all of the required medical documentation was submitted.

It took approximately four days for your office to review the situation and determine what additional documentation was required. During this time, I called your office several times and specifically informed your staff that the insurance company had not received all of the necessary documents. Despite my repeated calls and concerns, I received messages and phone calls from your office telling me that I already had an approval and that everything had been taken care of.

I also specifically requested that a manager call me to discuss this situation. However, despite my request, no manager ever called me back and when I asked for the name of the manager the person I was speaking with hung up on me.

Eventually, your office submitted an appeal. Unfortunately, the appeal was also denied. According to the insurance company, the appeal did not adequately explain why the procedure was medically necessary. It also did not provide sufficient information about whether any non-surgical treatment had previously been performed for my vein condition and, if so, what treatment was provided and whether it was effective.

I am very concerned that the denial may have been caused, at least in part, by incomplete or insufficient documentation submitted by your office. I repeatedly contacted your office and clearly communicated that the insurance company was missing documents, but I was reassured that I had already received approval.

After the appeal was denied, instead of receiving a call from a manager to discuss the situation and how to resolve the insurance denial, I received two messages asking me to call the office to discuss other payment options.

I find this extremely concerning and frustrating. My priority is to receive medically necessary treatment and to have my insurance authorization handled correctly. I do not believe I should be directed toward discussing alternative payment arrangements before the medical office has properly addressed the documentation issues that led to the insurance denial.

This situation has caused unnecessary delays, stress, and uncertainty regarding my medical treatment. I found this behavior very unprofessional and inappropriate.

Sincerely
Oleg Kostiuk
Venice FL

Stay away from this company! My wife has been treated there for her veins, was told only a $30.00 copay per visit. All treatments are pre approved thru insurance before all procedures. Now we have a bill due for each procedure, and can't get an answer as to what the charges are! When you call to get an answer, the call center cannot connect you to billing! They can only take the complaints and forward them to billing. This is total nonsense!! And then you want to stop the auto pay, and they cannot even do that! TOTALLY USELESS!! Our only option is to cancel the card, and have a new one issued. On top of all of this, my wife has not seen ANY IMPROVEMENT with her veins. This company is a total scam. STAY AWAY!

I have been a patient for about 2 years. Have no problem with Dr Harvey or Dr Ruth. The Ultra Sound techs have both been great as well as has Dena, the medical assistant that worked with me last week.
I have bad knees and venous stasis as well the vein problems. I have worn my own very loose, stretchy shorts for my procedures because it is difficult to change into the paper shorts. Never was a problem until Monday. Not sure what her name is, she didn't introduce herself, but she was rude and condescending about my shorts and she didn't like my compression sleeves either. (They go from my ankle to below my knee.) There was no good reason for the hostility she projected. Hopefully, I won't need any further treatments or I will see about going to Naperville.

Extremely Dishonest Business Practices and Financial Misleading

I am writing this review to warn others about the incredibly unprofessional and deceptive financial practices at United Vein & Vascular. What I experienced is nothing short of a "bait-and-switch" that has left me with an unexpected, massive bill and zero accountability from their office.

After waiting three weeks for this office to coordinate with my insurance company, I was finally notified that my procedure was approved. When I arrived, the only cost disclosed to me was $16 per pair of compression socks. I proceeded with the treatment under the explicit impression that the insurance coverage was settled and everything was in order.

At my follow-up appointment, I specifically asked the front desk if there were any outstanding issues or balances. I was told, "Yes, everything is good." Imagine my shock when, the following week, I received a bill for $1,000 out-of-pocket.

This is absolutely unacceptable. The issue here is not that I am unaware of how insurance or copays work; the issue is that this office failed to perform the most basic duty of a medical provider: transparency. They had three weeks during the approval process, the day of the procedure, and the follow-up appointment to provide a clear estimate of my patient responsibility. They never disclosed these costs, nor did they provide me with the option to decide if I could afford this procedure or if I needed to wait until I had the funds.

By failing to provide a pre-operation cost estimate despite having multiple opportunities to do so, they robbed me of the ability to make an informed financial decision. This is not just poor communication; it is predatory. I feel completely misled and taken advantage of.

If a medical office is unable or unwilling to be transparent about costs until after the services are rendered, they have failed as professionals. I am demanding that they take ownership of this failure and waive these surprise charges. If you are considering treatment here, be warned: they will hide the true cost from you until they have already billed you.

The Doctor told me point blank, ‘Medicare will cover the cost of treatments’. After 5 treatments (both legs), I received a bill of nearly $2,000. I am elderly, and live on a fixed income. I was never told there could be out of pocket costs. The doctor acted surprised when I told her that I would not be returning for an additional 3 treatments, because she neglected to caution me on possible patient charges. Recently I went to a vein surgeon who mentioned he has seen several unhappy patients from the United Vein and Vascular center. It was his professional observation that my right leg never needed treatment, a likely reason why I ended up having to pay for treatments on that leg, insurance would not cover it. Patients beware of the hype if you visit this vein clinic. Their administrative and billing offices are located out of state.

DO NOT GO HERE! I chose UVVC out of convenience, and I only needed treatment in my left leg. I was treated in both legs (precautionary) over 5 visits, and my right leg now has a deep vein thrombosis as a result. This was life threatening. 2 months later, and 3 follow-up visits later, the right leg swelling is actually worse than before, and I've been on Eliquis ever since. Between the procedures and follow-ups, the Richardson clinic has entirely new staff including the physician who performed the procedure. Shady.

I had two persons called within a what of minutes; one scheduled and confirmed appointment, the other called for the same insure and Name information just to cancel the appointment.

James-Georgia

They are very efficient and inspire confidence, however, the veins I went to remove are still there and my leg looks worse than ever after three procedures.

I went to the United Vein Center in Naperville, IL for cold toes and was seen by Dr. Obi Okoye in 2023. The doctor said I had many dead veins and injected a solution into them that supposedly killed them for good. He then closed up more of my "dead" veins in my legs up until June 2024. The procedures did NOT fix my cold toes.
On August 3rd I was diagnosed with Endometrial Cancer in my uterine and cervix.
On 11/30/24 I had to go to the Emergency Room because of extreme leg pain and possible blood clots. It was determined I have:
1. Superficial thrombophlebitis along the right posterior calf.
2. Superficial thrombophlebitis involving the left lesser
saphenous vein.
I'm now living in constant pain and don't recommend United Vein Center to anyone. Now, I'm in constant danger of a blood clot killing me!

The center on S. Himalaya in Centennial, CO. During our consult, Dr. Eun explained the details of the venous procedures and how blood should flow. My feet have been swollen on and off for 2 years. lots of ankle leg and foot pain. My cardiologist and primary care were concerned when my feet turned speckled and very dark and splotchy. They recommended I see a vascular specialist.
The ultrasound took about an hour and we received suggestions as to how to proceed. A few days later, I had the procedure and on the 3rd day, I have a little bruising on the injection site but no pain. A little swelling at the bottom of the compression stocking but that has gone away. We have a plan for the other leg and the back of both legs.

This company is a scam. I had an appointment in February 2023, in which Dr. Parker indicated I needed some additional work done from my appointments in 2022. I have had to wait months for an appointment for the procedure (Feb to July). Once I met my annual deductible, I still needed another procedure to finish closing my veins. My appointment was in July 2023. I had to wait 3 additional months to get rechecked.

I informed the office in July that if I needed additional procedures, they needed to be completed prior to the end of the year. I went in October so I had plenty of time to schedule before the end of the year if needed. Wrong!
The soonest appointment was January 4th, 2024. Costing me another $4000 annual deductible because this company over schedules new patients instead of completing procedures with existing patients.

They only have a corporate number so you are unable to reach the office directly. The corporate office is horrible to deal with. They won't let you speak with the office unless you insist and insist and insist.

If you are thinking of getting this procedure done, don't use United Vein. Choose another company with better office practices and a timely scheduling for procedures.

It's like this company in in cahoots with the insurance companies forcing patients into a new year in order to complete procedures.

My opinion from visit to a center. The doctor was very personable. Yet: on her profile she is listed as gastric surgeon. Tried few sites & all same result. If I have circulatory or vascular issue, I want to see & consult w/ a vascular doctor. I also am leery of United Vein centers when I can NOT find listing for a corporate office &/or a phone # or any contact information. Therefore I did not return to see the physician.