Uniqlo Omdömen 

Compliments sincères
Samedi 09 aout, dans votre flagship store de la rue Scribe, Paris :
Un grand MERCI à une de vos staff members NINA qui m'a permis de vivre une expérience shopper positive. Elle s'est démenée, non sans mal, pour me trouver la bonne taille d'un article que je cherchais.

Je souhaite que son responsable direct la complimente pour son esprit d'accueil bienveillant.
Il n'est pas étonnant que la fréquentation de vos magasins connaisse un succès fou ; animé d'un sens commercial poussé, votre staff apporte sa contribution.

Long-time Uniqlo customer here — shocked by nightmare customer service experience. My online order arrived with several items missing. Package was intact, yet customer service insisted their “weight check” proved all items were included. They refused to provide real proof and implied I was the faulty one. It was like talking to robots who only insisted on doing what they were pre-programmed to do.

Only thanks to Klarna reviewing the evidence was I refunded. Without them, I’d have paid for items I never received. Given Uniqlo’s 1.6 Trustpilot rating, I’m clearly not alone. If you shop online, use a payment service with buyer protection and check your parcels immediately.

This company is an absolute nightmare. I placed an order and received multiple items missing. Their “customer service” is a joke — they deny any responsibility, refuse to provide any proof of delivery, and hide behind empty corporate jargon. It’s like talking to a brick wall.

They clearly don’t care about their customers or their money. I paid good money and got ripped off. The blatant dishonesty and refusal to fix the problem is shocking and infuriating.

If you want to waste your time, money, and energy dealing with a company that treats you like garbage, go ahead and shop here. Otherwise, steer clear at all costs.

UNIQLO, you should be ashamed of how you treat your customers. This was the worst buying experience I have ever had — a complete scam.

I ordered some t-shirts and - because I was going to be physically near one of their stores - did it as a click-and-collect order.

This was a catastrophic error. Some of the items didn't fit. But to return them I would have to take them home with me and then mail them back. Whereupon they wouldn't refund the price I paid if the items had subsequently gone down in price. None of this is legal under consumer law. And what a faff!

Oh, but I could exchange them. So long as I was willing to accept that this meant I couldn't return any of the items I subsequently got, even for defects in workmanship. More on that shortly...

But life is busy and I had the opportunity to exchange then and there whereas returning them sounded like a very chancey business.

So I took the items I wanted to return up to the exchange desk. Only to be told that I could return 3 of them but not the 4th. Why? All of the items had an RFID tag. Tiny. Microscopic. Never mentioned until now. Oh, and that 4th item? The tag wasn't attached to the clothing. It was taped to the packaging that I'd given to the staff member in the changing room to put in her bin. Fortunately they were able to find it, but only after I insisted that in no situation would I tolerate them now not even being will to exchange the item. "Oh but that t-shirt could have come from anywhere". Yes of course. I got a t-shirt from somewhere else. Carefully stitched a uniqlo logo on it. Put it in a plastic bag that is the exact same size as all the others at uniqlo...

Oh and that workmanship error I mentioned? I got a pair of shorts. Which are already coming apart at the seams. Buying at uniqlo on a click-and-collect order is a catastrophic mistake. But bluntly, so is buying uniqlo clothing.

PS: They're averaging 1.6 stars and the consensus review largely mirrors mine. I've learnt a lesson and will certainly make sure anyone else I buy from in the future passes a threshold of at least 2 out of 5 stars ...

I ordered online and tried to return in store. I was stood in front of the item in the shop but was told I had to return it online at a cost of £2.99. This is not good customer service. I had to go home and post the items which seems utterly ridiculous. I had no issues with returning the items and have been refunded but I am only giving two stars for not being able to return for free in store. Why would you have this policy? It makes no sense and will continue to annoy people. I will not order online again.

I bought 2 women's rain jackets , to see which one I liked. I kept one and returned the other. And also bought a pair of linen trousers, but returned as the shaping was too baggy. They take a very long time to give your refunds.
The company is ethical and I like the simple designs of some of their clothes (many of which are sold out!).
I'd like them to do more Petite sizes in their garments.

FRAIS INITIAUX NON REMBOURSSABLES et FACTURATION FRAIS DE RETOUR 👎

Bestellung wurde von DHL nicht ausgeliefert,sondern wegen Beschädigung zurückgeschickt.Es kam weder eine Erklärung von Uniqlo noch Ersatz-habe also nie Ware erhalten,aber die Rücksendekosten sollten mir in Rechnung gestellt werden….
Nie wieder!

Altijd wel tevreden, alleen wel €5 retourkosten, maar die zijn prima. Mooie items van goede kwaliteit en handige click & collect in de winkel.

Très bon rapport qualité prix. Echange/remboursement facile. Bon choix.

Dear Uniqlo Support,

I am writing to formally request a review of my refund issue. I placed an order for 5 shirts, out of which 3 were incorrect and damaged. I reported the issue immediately, and all 5 items were picked up by your delivery partner for return.

After your investigation, I was only refunded for 2 shirts, which I understand were lost in transit. However, the remaining 3 damaged shirts were returned to me without explanation.

A Uniqlo representative has now stated that one of the shirts was allegedly purchased in 2022 and accused me of switching items. This is absolutely incorrect. I want to confirm that:

This was my first purchase using the Uniqlo online app.

All 5 shirts returned were from this same order only.

I have no older Uniqlo items to "switch" and feel this accusation is unjust.

I respectfully request:

A thorough review of this case.

A refund for the 3 damaged shirts as initially reported.

Please escalate this to a supervisor or higher management. I am happy to provide any documentation or proof required to resolve this fairly.

Sincerely,
EKTA KUMARI
Order Number: 3620088882503081043-1814407

Les tailles 44 française et plus pour certains jean ne sont pas en magasin mais uniquement sur le site unique!
Grossophobie ?!!!

I ordered a few items from Uniqlo online to test sizing, and wanted to return them by visiting the physical store in Warsaw, Poland. To my surprise, the staff informed me that returns of online purchases are not accepted in-store, and I was expected to pay for return shipping myself.

This is completely unacceptable by European consumer standards.
Not only is Uniqlo operating physical stores in Poland, but they are also officially registered with a Polish branch (Uniqlo Europe Ltd Sp. z o.o. Oddział w Polsce). According to EU law, customers are entitled to return online purchases without bearing unnecessary costs, especially when the brand has a local presence.

Additionally, customer service is offered only in English, despite the company conducting business in a non-English-speaking country — another major inconvenience.

I’ve submitted a formal complaint and encourage others in similar situations to report these practices to their local consumer protection authorities.
Uniqlo needs to start respecting local laws and customer rights instead of hiding behind pan-European logistics excuses.

I like the clothes and they are well made however the sizing is inconsistent . I bought a pr of cotton trousers , perfect fit , very happy . I ordered on line exactly the same size in another color . They are a whole size bigger and fall off me . I didn’t try them for over a month as I assumed they would be the same . It’s impossible to speak to a human to resolve this . There is no number no e mail . Just a very stupid bot ! So customer service is very very poor . I guess no representative will read this either .

Deze beoordeling gaat over HeatTech ULTRA onderkleding. Ik heb grijze en zwarte col-shirts en lange onderbroeken. Stuk 40, want ik wil graag keuze en iedere dag in het koude seizoen een ”verse”

Mijn oordeel is dus gebaseerd op vele exemplaren en vele aankoopdata! Dus aankoopdatum is willekeurig. Ben vorig jaar al begonnen met kopen

Positief
Het specifieke HeatTech material werkt uitstekend! Voelt prettig aan en mijn maat klopt. Als je iets warms zoekt zeker uitproberen, máár …
Maat HeatTech ULTRA Colshirt: L
Maat HeatTech ULTRA lange onderbroek: XL

Negatief 1
Wasadvies! Dat specifieke HeatTechmateriaal kan niet in de droger! Dus in herfst en winter moet je het uit de wasmachine halen en …waar dan laten drogen?
Buiten in de kou of binnen op een wasrek ergens in huis? Buitengewoon onhandig.

Negatief 2
Productie vind plaats in Bangla Desh en Vietnam en recent zag ik ook India. De kwaliteit van de Vietnamese producten is echt beter dan die in Bangla Desh zijn gemaakt. Dus wil je HeatTech ULTRA kopen check de verpakking, want het productieland staat erop.

Zeer Negatief 3
Bij de chat wordt je gedwongen tot grote haast en een overstelpende hoeveelheid keuzes wordt je per computer voorgelegd om uit te kiezen voor een antwoord. Ben je niet snel genoeg, dan verbreekt men de chat. Japanners worden geroemd om hun beleefdheid, maar deze manier werken van klantenservice van dit Japanse bedrijf vind ik ronduit onbeschoft en gericht op afhouden van de boot.

Negatiefje 4
Trof ook een keer een lange onderbroek uit China, die XLmaat was veel kleiner dan de XL’s uit Vietnam. Ruilen stelde de klantenservice voor een probleem, maar dit was voor mij onacceptabel! Maar China zag ik recentelijk niet meer als productieland.

Was klant vanaf 2018 maar de website en de kwaliteit van de kleding is zo achteruit gegaan lijkt wel of ze en slechtere leverancier hebben dan primark,zeeman hema enz hebben hier bedank ik voor mij zijn ze kwijt net zo als ik al mijn in het verleden bestelde artikelen in de online omgeving wat is die website waardeloos geworden gemaakt door en webmaster die nog thuiswoont en van zijn moeder de kleren nog krijgt

ARNAQUE EN LIGNE
ON COMMANDE UN JOGGONG TAILLE S
ON RECOIS UN TSHIRT TAILLE M
PAS DE REMBOURSEMENT OBLIGATION DE RENVOYER LE PRODUIT EN ALLEMAGNE A DORTMUND NPRIX DU RENVOI COLISSIMO 14.85
SITE A FUIR

Yodel did not deliver my order for some reason. Unfortunately, Uniqlo did not believe what was happening, and refused to refund or listen to my experience.

Le magasin situé dans le marais est très beau (ancienne usine) et le personnel est très serviable et agréable.
Par contre la qualité des produits est catastrophique.
J'ai acheté des teeshirt techniques AIRirsm (78% Polyester, 17% Lyocell, 5% Élasthanne) au prix de 19,90€.
Après les avoir porté 1 fois et les avoir laver à la main, je me suis rendue compte qu'il y avait des bouloches.
Très mauvaise qualité et très cher le tee-shirt. À fuir

J’ai acheté une doudoune sans manches, et une autre à manches longues
Totale déception, de multiples petites plumes passent au niveau des coutures, laissant une petite trace blanche.
Il faut sans cesse les enlever.
La qualité est vraiment médiocre