Undo For Tomorrow Omdömen 90

TrustScore 3 av 5

2,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

Poor quality. I’ve worn my black pair under 10 times and the logo trim has peeled off already. Also coming away at the sole. Very light usage too. Now regret buying two pairs. Won’t be going back. Th... Se mer

Betygsatt 2 av 5 stjärnor

Os tênis são muito bonitos, mas pensei que ia ser mais confortável. A sola é ok, mas tem um “destrói calcanhar” que nem o All Star. Comprei o nuvem creme e o material tem uma textura meio de papel,... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Número completamente desajustado aos tamanhos standard. Aos que, pelo mesmo motivo que eu, ou por outro motivo, necessitam de devolver os ténis considerem perder por volta de 10€ para os portes, po... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We absolutely love Undo For Tomorrow. The designs are truly beautiful and unlike anything else out there, every piece feels unique and thoughtfully made. We now have five of their shows, and h... Se mer

Företaget har svarat

Företagsinformation

  1. Skobutik

Skrivet av företaget

We are a Start-Up born in 2018 in the enthusiastic city of Rio de Janeiro, and now based in Lisbon. Since then we are on a mission to bring comfort, style and hope by providing lightweight cool shoes to help reduce stress in people's daily lives.


Kontaktuppgifter

2,9

Medel

TrustScore 3 av 5

90 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Har besvarat 72 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 2 av 5 stjärnor

Terrible quality

I had the shoes for about 2 weeks, and they already started ripping open on the side. I love the design of them, but the quality isn’t good.

1 maj 2024
Omdöme utan inbjudan
Logotyp för Undo For Tomorrow

Svar från Undo For Tomorrow

Dear Vicki,

We located your order but saw that you did not contact us via email. In any case, we just got in touch via email to understand what happened so we can help you resolve it.

We look forward to hearing from you as soon as possible by email :)

Betygsatt 5 av 5 stjärnor

Great Customer Service - Thank you Laura!!

Shoes: first impression is excellent, looks & feels good, sized rather small, so as suggested i ordered a size larger than normal. that way they fit perfectly. Obviously i can not say much about the quality yet but they seem great.
Customer Service: due to a problem with my local mail provider, the package was returned to Portugal. With much help from Laura at Undo's international customer service desk, who kept contact with me constantly, it could be located quickly and i received it not a week later. Many thanks, Laura! Lots of other customer service desks could learn from you - Great Job!!!

5 juli 2024
Omdöme utan inbjudan
Logotyp för Undo For Tomorrow

Svar från Undo For Tomorrow

Dear D,

We are very happy with your feedback and thank you for choosing UNDO :)

Undo For Tomorrow Team

Betygsatt 1 av 5 stjärnor

Sehr schlechte Qualität

Sehr schlechte Qualität. Ich würde dringend vom Kauf abraten, die Naht/Lederimitatoberfläche ist bereits nach einer Stunde Tragen an verschiedenen Stellen gerissen und die Sohle nutzt sich ebenfalls sehr schnell ab.

15 juni 2024
Omdöme utan inbjudan
Logotyp för Undo For Tomorrow

Svar från Undo For Tomorrow

Dear Hannah,

We received your request via email and resolved the incident immediately. Please let us know if you need anything else.

We will always be at your disposal :)

Betygsatt 3 av 5 stjärnor

Nuven Vanilla Rainbow 2

The shoes (Nuven Vanilla Rainbow 2) are super comfortable, but now after 3 months the left one is starting to crack and I don‘t know how to fix it (and I‘ve only worn them for work and events I had to dress business casual for).

28 mars 2024
Omdöme utan inbjudan
Logotyp för Undo For Tomorrow

Svar från Undo For Tomorrow

Dear,

We were unable to find your purchase or contact details as there is no name in the request here on Trustpilot, please send us an email to support@undofortomorrow.com and we will help you.

We look forward to hearing from you.

Betygsatt 1 av 5 stjärnor

poor quality product and shocking…

poor quality product and shocking customer service.

31 maj 2024
Omdöme utan inbjudan
Logotyp för Undo For Tomorrow

Svar från Undo For Tomorrow

Dear William,

As informed by email, we are fully available to answer any questions and provide all the support you need. But we do not provide cleaning services and cannot exchange sneakers because they are dirty.

If you have any further questions, we remain at your disposal via email.

Betygsatt 1 av 5 stjärnor

Bad quality and bad customer service

Very, very, very bad customer service.
I bought a pair of shoes and they delivered the shoes in such a bad quality ive never seen bevore, they also looked like someone weared them already… then i reached out to the customer service. They told me that they will send me a returnlabel for the shoes and will send me a new pair. But since 3 weeks i havent heard of them again… so dont buy something from that company.

29 maj 2024
Omdöme utan inbjudan
Logotyp för Undo For Tomorrow

Svar från Undo For Tomorrow

Dear,

We were unable to find your purchase or contact details as there is no name in the request here on Trustpilot, please send us an email to support@undofortomorrow.com and we will help you.

We look forward to hearing from you.

Betygsatt 1 av 5 stjärnor

Soles went off after wearing the shoes…

Soles went off after wearing the shoes twice. Trying to get my money back takes 6 weeks now with no end in sight.
Super bad customer service, on the fringe of beeing a scam company.
Just keep your hands off it 🙏

7 maj 2024
Omdöme utan inbjudan
Logotyp för Undo For Tomorrow

Svar från Undo For Tomorrow

Dear Patrick,

We are very sorry for your dissatisfaction, but it has been verified that your case has been resolved with our support team.

We are available for any questions or help on our e-mail support@undofortomorrow.com

Undo For Tomorrow

Betygsatt 1 av 5 stjärnor

Misleading and poor customer service

Normally I never write reviews, but this time I feel compelled to. First they send shoes with a completely black sole. The advertising was actually misleading as the shoes appear on their website with a dotted sole. They then offer to exchange them for a pair with a dotted sole as shown on their website. All good until I receive an email that they cannot exchange the shoes because they have apparently already been worn. Which is not true at all. So they first send the wrong shoes and then say they don't want to exchange them anymore. Never experienced this before! Worst customer service ever. In addition, their communication can also be much better. I won't recommend them to friends....Unfortunately!

8 april 2024
Omdöme utan inbjudan
Logotyp för Undo For Tomorrow

Svar från Undo For Tomorrow

Dear Nick,

We are sorry for your disappointment, but as informed by email, the exchange of products already used is not permitted, as they cannot be sold.

Therefore, as the shoes have already been used, unfortunately we cannot accept them for exchange or return and for this reason they have been returned.

We are sure that you will understand this and let us know if we can help you with anything else. We are always available on our email support@undofortomorrow.com

Undo For Tomorrow Team

Betygsatt 2 av 5 stjärnor

Bonitinho porém ordinário

Os tênis são muito bonitos, mas pensei que ia ser mais confortável. A sola é ok, mas tem um “destrói calcanhar” que nem o All Star. Comprei o nuvem creme e o material tem uma textura meio de papel, vai ficar imundo em pouco tempo com certeza. Pelo menos é lavável eu acho.
Espero que laceie com o tempo.
A forma também é meio pequena.
No geral não achei que vale o preço.

26 mars 2024
Omdöme utan inbjudan
Logotyp för Undo For Tomorrow

Svar från Undo For Tomorrow

Oi Juliana,

Lamentamos saber que você não está 100% satisfeita com os tênis.

Nosso time de suporte entrará em contato com você por e-mail.

Atenciosamente :)

Betygsatt 1 av 5 stjärnor

Paket kam aus Portugal ohne das es auf…

Paket kam aus Portugal ohne das es auf der Seite ersichtlich war und in mehreren Paketen. Rücksendung soll auf eigene Kosten nach Portugal geschehen.

29 februari 2024
Omdöme utan inbjudan
Logotyp för Undo For Tomorrow

Svar från Undo For Tomorrow

Dear customer,

We are sorry for your disappointment, but we would really like to understand what happened and try to help you. Unfortunately, we are unable to view the your name and email so that we can contact you.

Could you please let us know or contact us at support@undofortomorrow.com so we can help you?

We await your email so that we can resolve this as soon as possible.

Team Undo For Tomorrow

Betygsatt 1 av 5 stjärnor

No response to undelivered order

I've been trying to reach the customer service team for over 3 weeks as I made an order 5 weeks ago that has never arrived. I've not gotten a response on the status of my order. Currently trying to cancel the order but still have not gotten a response since last week. Not sure what is going on...

3 januari 2024
Omdöme utan inbjudan
Logotyp för Undo For Tomorrow

Svar från Undo For Tomorrow

Dear Tomas,

We are very sorry for the delay!

It took us a long time to get a position from the post office, which meant it took us a while to act on your case. It was really a situation in which we were unable to take action sooner.

We finally received a return from the post office where it was concluded that the order was lost, so we offered you a refund or sent other shoes.

We hope you can give our brand a chance again and if you have any questions, we are available at support@undofortomorrow.com

Yours sincerely,
Undo For Tomorrow Team

Betygsatt 5 av 5 stjärnor

Super cool shoes!

Super cool shoes that I will use for skateboarding! There was a small defect on one of the shoes, but the customer service was great, thanks!

6 december 2023
Omdöme utan inbjudan
Logotyp för Undo For Tomorrow

Svar från Undo For Tomorrow

Dear Toni,

Thank you for choosing UNDO and for taking the time to share your feedback! :)

Undo For Tomorrow Team

Betygsatt 5 av 5 stjärnor

Good quality

Good quality, very comfy. I loved my purchase

27 november 2023
Omdöme utan inbjudan
Logotyp för Undo For Tomorrow

Svar från Undo For Tomorrow

Dear Guilherme,

We are very happy with your feedback and thank you for choosing UNDO :)

Undo For Tomorrow Team

Betygsatt 5 av 5 stjärnor

Very good service

Very good service! Accidently, I ordered the wrong size; e-mailed the servicedesk and sent the shoes back. Two days later the correct size was delivered.
Very nice contact, correct and respectfull.

By the way, the shoes are also very nice!!

10 november 2023
Omdöme utan inbjudan
Logotyp för Undo For Tomorrow

Svar från Undo For Tomorrow

Dear Tom,

Thank you for choosing UNDO and for taking the time to share your feedback! :)

Undo For Tomorrow Team

Betygsatt 5 av 5 stjärnor

Great shoes with an exceptional sales service and support.

We already bought two pairs of shoes and love them. The design and style are timeless and innovative with a sustainable approach (all vegan shoes).
We experience great support when buying the shoes on the Stylista Market in Estoril, and great online support when buying via their online shop (quick delivery in Portugal). We look forward for more designs in the future.

2 november 2023
Omdöme utan inbjudan
Logotyp för Undo For Tomorrow

Svar från Undo For Tomorrow

Dear Lucy,

We really love your feedback. Thank you for choosing UNDO :)

Undo For Tomorrow Team

Betygsatt 5 av 5 stjärnor

Easy Order.

Easy Order.
Nice shoes.

12 oktober 2023
Omdöme utan inbjudan
Logotyp för Undo For Tomorrow

Svar från Undo For Tomorrow

Dear Stefan,

Thank you for choosing UNDO and for taking the time to share your feedback! :)

Undo For Tomorrow Team

Betygsatt 5 av 5 stjärnor

Bought my second pair of shoes and do…

Bought my second pair of shoes and do really like them! Very comfortable shoes, quick shipment!

20 oktober 2023
Omdöme utan inbjudan
Logotyp för Undo For Tomorrow

Svar från Undo For Tomorrow

Dear Marie,

We are very happy with your feedback and thank you for choosing UNDO :)

Undo For Tomorrow Team

Betygsatt 5 av 5 stjärnor

I have ordered 3 Times

I have ordered 3 Times. First I ordered Nuven black mambo in dec- 2021, it has sings of wear but are still good. 2nd order was Nuven Blue Blend in nov. 2022 and that pair is still like new. Last order was in july 2023, i ordered Easy Breezy Galaxy Black I never want to give these shoes away again. Deliverytime was always acceptable.

17 juni 2023
Omdöme utan inbjudan
Logotyp för Undo For Tomorrow

Svar från Undo For Tomorrow

Dear Markus,

Thank you for choosing UNDO and for taking the time to share your feedback! :)

Undo For Tomorrow Team

Betygsatt 5 av 5 stjärnor

"Undo For Tomorrow" AMAZING SHOES

I love Undo For Tomorrow shoes, they are so comfortable and versatile. I wear them on casual days, work days and special occasions. They add a touch of style to my outfit and make me feel like a star on the red carpet.

19 oktober 2023
Omdöme utan inbjudan
Logotyp för Undo For Tomorrow

Svar från Undo For Tomorrow

Dear Madalena,

Thank you for choosing UNDO and for taking the time to share your feedback! :)

Undo For Tomorrow Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

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