Offer a lifetime guarantee on damages/breaks and after contacting with images they agreed to send a replacement however they never did. After contacting several times I was told this would be pushed t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My old address poulated because of the google autofill and i requested it be changed. I was told they would reach out to the warehouse, this was on a Saturday. The order didnt ship till late monday... Se mer
The item was easy to order but was not delivered in 48 hrs and u suspect Royal Mail had something to do with this! I ordered the wrong size and comms to exchange it has been very poor. It’s literally... Se mer
Företaget har svarat
Amazing company my sons necklace snapped purchased by himself in January, emailed and they were happy to sort even nicer they gave a £10 off next order and replaced the chain no quibble at all. Commun... Se mer
Företagsinformation
Skrivet av företaget
Premium Men’s Chains, Pendants, Bracelets, Rings etc. Silver & 18K Gold. Lifetime Warranty 100% Waterproof, Sweatproof & Heatproof
Kontaktuppgifter
Storbritannien
- undeniableldn.com
3,1
Medel
448 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 9 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wrong product. Awful customer service.
Sent me a silver chain instead of gold.
Update: 31st October issue still not received the correct replacement.
Further update 5th November: I was assured on the 1st that I would be provided a clear update on the same day, and that the issue would be resolved without any further delay. It is now the 5th, I haven’t heard anything, nor have I received the correct chain.
Update 14th November: still no update on my order and have not been contacted since the 6th of November. It’s beyond ridiculous now, I just wanted the chain I ordered.
Update 26th November: I am now just being straight up ignored, no updates, no correct product. Awful customer service
Update 1st December: still being ignored.
Update 4th December: still being ignored.
Update 22nd December: Still being ignored
Update 4th February: Still no resolution to this issue. Strongly advise ever purchasing from this site.
Update, 17th March 2026: 6 months down the line and this useless company have not resolved the issue. I wont stop updating this review until the issue is resolved. Were here for the long run
Update 28th April 2026: I sent another email to this abomination of a company. Received a reply which said I would be updated. I’m now so fed up I’m taking legal action due to their breach of the Consumer Rights Act 2015.
17 oktober 2025
Svar från Undeniable London
Sorry about this, you should’ve received the gold chain you ordered. Please email hello@undeniableldn.com
with your order number and a quick photo, and we’ll ship the correct gold piece right away. We’ll make this right, fast.
Just received my chain
Just received my chain, very high quality it’s defo worth the money. I ordered the bracelet months ago and it still looks brand new. Also top notch customer service!
13 oktober 2025
Omdöme utan inbjudan
Svar från Undeniable London
Appreciate you, Meesam! That’s exactly what we build for, pieces that stay looking fresh long after day one. Glad the bracelet’s still holding strong and that you rate the service too. Shout if you ever need anything, we’ve got you.
I bought this for my granddaughter &…
I bought this for my granddaughter & she is absolutely over the moon with it..thanks a lot will recommend you to my family and friends.
6 oktober 2025
Svar från Undeniable London
That’s lovely to hear and we're so glad your granddaughter loves it! Thank you for trusting us with a gift and for spreading the word to family and friends, it means a lot. If you ever need anything else, we’re always here.
Svar från Undeniable London
Thanks so much for the feedback - great to hear the delivery was smooth and you’re happy with the pieces. We appreciate the support and hope to see you back soon.
Svar från Undeniable London
Thanks so much, we’re glad both the service and products delivered for you. Appreciate your support!
Purchased Miami Cuban chain
Purchased Miami Cuban chain.
Super sleek, came fast, water proof as it states. Would highly recommend.
8 oktober 2025
Omdöme utan inbjudan
Svar från Undeniable London
Love to hear that, glad the sleek look, fast delivery and waterproof quality all hit the mark. Thanks for recommending us, it means a lot!
Great experience at
Great experience absolutely wonderful and fast shipping.
8 oktober 2025
Omdöme utan inbjudan
Amazing service and great quality…
Amazing service and great quality products. Much better than other jewellery brands from my experience.
8 oktober 2025
Omdöme utan inbjudan
Rapid delivery and exceptional items
Rapid delivery and exceptional items, compliments already. 10/10
8 oktober 2025
Omdöme utan inbjudan
Received the item albeit a few days…
Received the item albeit a few days late
Worth waiting for, very pleased with the quality of the chain and haven't removed it since getting it
Looking forward to dealing with this company again
Regards Brian
28 september 2025
It is over a week since I placed my…
It is over a week since I placed my order and my item is stuck at the delivery depot with Evri!
25 september 2025
Svar från Undeniable London
Sorry to hear this - that’s frustrating and not the experience we want you to have. We can see your order is currently with Evri, but we’ll step in and chase this up for you so it gets moving.
Please email hello@undeniableldn.com
with your order number and we’ll follow up with the depot directly and update you as soon as we have confirmation. Thanks for your patience — we’ll get this resolved.
The item was easy to order but was not…
The item was easy to order but was not delivered in 48 hrs and u suspect Royal Mail had something to do with this! I ordered the wrong size and comms to exchange it has been very poor. It’s literally radio silence from this company and I’m fed up! I probably will never order from them again and as I’m writing this still no sign of any communication.
25 september 2025
Svar från Undeniable London
We’re really sorry to hear this - this isn’t the experience we aim to deliver. Delays with Royal Mail can happen, but the lack of communication around your exchange request is on us, and we apologise for that. We’d like to fix this straight away.
Please email hello@undeniableldn.com
with your order number and the size you’d like to exchange for, and we’ll get this prioritised for you immediately.
We appreciate you bringing this to our attention and would like the chance to make things right.
Replacement chain offered to son which…
Replacement chain offered to son which has not been sent. No response to several emails or to online form. Really disappointing customer service, particularly for a teenager.
18 september 2025
Omdöme utan inbjudan
Horrible company - does not honour warranty
Horrible company
Do not honour the warranty they offer - do not buy from them. I’ve been waiting over 2 1/2 months for warranty claim every single time I messaged them.
Oh, I’ll tell the fulfilment team to get it out to get out to them.
They’re disgusting people to work with stay away, conning and robbers.
19 juli 2025
Omdöme utan inbjudan
Quality & Service On Point
Purchased a rope chain and some rings from Undeniable London. Came super quick, packaging is class with a little travel bag. Couldn’t recommend more, I’ll definitely be buying again.
11 september 2025
Omdöme utan inbjudan
Nice chain with a stylish little pouch with it.
I ordered a chain which arrived in a sleek pouch that made the unboxing pleasant. The chain itself has become my go-to accessory for going out in the evening. It’s subtle yet stylish, and I’ve noticed it really elevates my overall look.
1 maj 2025
Omdöme utan inbjudan
Brilliant!
I ordered the miami cuban chain and the quality is amazing, the delivery time was as advertised and the customer support was rapid. Will definitely order again soon!
10 september 2025
Omdöme utan inbjudan
Extremely happy with my rope chain and…
Extremely happy with my rope chain and compass pendant. Delivery came very quickly. Will definitely look to get a bracelet to match!
10 september 2025
Omdöme utan inbjudan
Superb Service & Classy Jewels
I had a luxury experience when I purchased from undeniable London. The Jewellery is wonderful and I couldn't be happier with the material and how it feels. Everything from the product to the service exceeded my expectations, and I would highly recommend to anyone looking for comfort and style.
10 september 2025
Omdöme utan inbjudan
Great bracelet and chain
Great bracelet and chain, look good and feel good, quick delivery and great price, will buy again
27 augusti 2025
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